Professional Documents
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Week-21-Life-at-30000-feet (1)
Week-21-Life-at-30000-feet (1)
CA:That'sprettygood.So,we'regoingtoputupsomeslidesofsomeofyour
companieshere.You'vestartedoneortwoinyourtime.So,youknow,Virgin
Atlantic,VirginRecords--IguessitallstartedwithamagazinecalledStudent.And
then,yes,alltheseotheronesaswell.Imean,howdoyoudothis?
01:07
RB:IreadallthesesortofTEDinstructions:youmustnottalkaboutyourown
business,andthis,andnowyouaskme.SoIsupposeyou'renotgoingtobeableto
kickmeoffthestage,sinceyouaskedthequestion.(Laughter)
01:18
CA:Itdependswhattheansweristhough.
01:21
RB:No,Imean,IthinkIlearnedearlyonthatifyoucanrunonecompany,youcan
reallyrunanycompanies.Imean,companiesareallaboutfindingtherightpeople,
inspiringthosepeople,youknow,drawingoutthebestinpeople.AndIjustlove
learningandI'mincrediblyinquisitiveandIlovetakingon,youknow,thestatusquo
andtryingtoturnitupsidedown.SoI'veseenlifeasonelonglearningprocess.And
ifIsee--youknow,ifIflyonsomebodyelse'sairlineandfindtheexperienceisnota
pleasantone,whichitwasn't,21yearsago,thenI'dthink,well,youknow,maybeI
cancreatethekindofairlinethatI'dliketoflyon.Andso,youknow,sogotone
secondhand747fromBoeingandgaveitago.
02:14
CA:Well,thatwasabizarrething,becauseyoumadethismovethatalotofpeople
advisedyouwascrazy.Andinfact,inaway,italmosttookdownyourempireatone
point.Ihadaconversationwithoneoftheinvestmentbankerswho,atthetimewhen
youbasicallysoldVirginRecordsandinvestedheavilyinVirginAtlantic,andhisview
wasthatyouweretrading,youknow,theworld'sfourthbiggestrecordcompanyfor
thetwenty-fifthbiggestairlineandthatyouwereoutofyourmind.Whydidyoudo
that?
02:45
RB:Well,Ithinkthatthere'saverythindividinglinebetweensuccessandfailure.
AndIthinkifyoustartabusinesswithoutfinancialbacking,you'relikelytogothe
wrongsideofthatdividingline.Wehad--wewerebeingattackedbyBritishAirways.
Theyweretryingtoputourairlineoutofbusiness,andtheylaunchedwhat'sbecome
knownasthedirtytrickscampaign.AndIrealizedthatthewholeempirewaslikelyto
comecrashingdownunlessIchippedinachip.Andinordertoprotectthejobsof
thepeoplewhoworkedfortheairline,andprotectthejobsofthepeoplewhoworked
fortherecordcompany,Ihadtosellthefamilyjewelrytoprotecttheairline.
03:50
CA:Now,youusetheVirginbrandalotanditseemslikeyou'regettingsynergyfrom
onethingtotheother.Whatdoesthebrandstandforinyourhead?
03:58
RB:Well,Iliketothinkitstandsforquality,thatyouknow,ifsomebodycomesacross
aVirgincompany,they--
04:04
CA:Theyarequality,Richard.Comeonnow,everyonesaysquality.Spirit?
04:06
RB:No,butIwasgoingtomoveonthis.WehavealotoffunandIthinkthepeople
whoworkforitenjoyit.AsIsay,wegoinandshakeupotherindustries,andIthink,
youknow,wedoitdifferentlyandIthinkthatindustriesarenotquitethesameasa
resultofVirgintakingthemon.
09:52
CA:So,now,you'vealwayshadthisexplorationbuginyou.Haveyoueverregretted
that?
10:00
RB:Manytimes.Imean,Ithinkwiththeballooningandboatingexpeditionswe've
doneinthepast.Well,IgotpulledoutoftheseaIthinksixtimesbyhelicopters,so--
andeachtime,Ididn'texpecttocomehometotellthetale.Sointhosemoments,
youcertainlywonderwhatyou'redoingupthereor--
10:21
CA:Whatwastheclosestyougotto--whendidyouthink,thisisit,Imightbeonmy
wayout?
10:27
RB:Well,Ithinktheballoonadventureswere--eachonewas,eachone,actually,I
thinkwecameclose.And,Imean,firstofallwe--nobodyhadactuallycrossedthe
Atlanticinahotairballoonbefore,sowehadtobuildahotairballoonthatwas
capableofflyinginthejetstream,andweweren'tquitesure,whenaballoonactually
gotintothejetstream,whetheritwouldactuallysurvivethe200,220milesanhour
windsthatyoucanfindupthere.Andso,justtheinitialliftofffromSugarloaftocross
theAtlantic,aswewerepushingintothejetstream,thisenormousballoon--thetop
oftheballoonendedupgoingatacoupleofhundredmilesanhour,thecapsulethat
wewereinatthebottomwasgoingatmaybetwomilesanhour,anditjusttookoff.
Anditwaslikeholdingontoathousandhorses.Andwewerejustcrossingevery
finger,prayingthattheballoonwouldholdtogether,which,fortunately,itdid.Butthe
endsofallthoseballoontripswere,youknow--somethingseemedtogowrong
everytime,andonthatparticularoccasion,themoreexperiencedballoonistwho
waswithmejumped,andleftmeholdingonfordearlife.(Laughter)
11:53
CA:Didhetellyoutojump,orhejustsaid,"I'moutofhere!"and...
11:56
RB:No,hetoldmejump,butoncehisweighthadgone,theballoonjustshotupto
12,000feetandI...
12:06
CA:AndyouinspiredanIanMcEwannovelIthinkwiththat.
12:09
RB:Yeah.No,Iputonmyoxygenmaskandstoodontopoftheballoon,withmy
parachute,lookingattheswirlingcloudsbelow,tryingtopluckupmycourageto
jumpintotheNorthSea,which--anditwasavery,very,verylonelyfewmoments.
But,anyway,wemanagedtosurviveit.
12:25
CA:Didyoujump?Oritcamedownintheend?
12:27
RB:Well,IknewIhadabouthalfanhour'sfuelleft,andIalsoknewthatthechances
werethatifIjumped,Iwouldonlyhaveacoupleofminutesoflifeleft.SoIclimbed
backintothecapsuleandjustdesperatelytriedtomakesurethatIwasmakingthe
rightdecision.Andwrotesomenotestomyfamily.Andthenclimbedbackupagain,
lookeddownatthosecloudsagain,climbedbackintothecapsuleagain.Andthen
finally,justthought,there'sabetterway.I'vegot,youknow,thisenormousballoon
aboveme,it'sthebiggestparachuteever,whynotuseit?AndsoImanagedtofly
theballoondownthroughtheclouds,andabout50feet,beforeIhitthesea,threw
myselfover.Andtheballoonhittheseaandwentshootingbackupto10,000feet
withoutme.Butitwasawonderfulfeelingbeinginthatwaterand--
13:23
CA:Whatdidyouwritetoyourfamily?
13:26
RB:Justwhatyouwoulddoinasituationlikethat:justIloveyouverymuch.AndI'd
alreadywrittenthemaletterbeforegoingonthistrip,which--justincaseanything
hadhappened.Butfortunately,theyneverhadtouseit.
13:45
CA:YourcompanieshavehadincrediblePRvalueoutoftheseheroics.Theyears--
anduntilIstoppedlookingatthepolls,youweresortofregardedasthisgreathero
intheU.K.andelsewhere.Andcynicsmightsay,youknow,thisisjustasmart
businessguydoingwhatittakestoexecutehisparticularstyleofmarketing.How
muchwasthePRvaluepartofthis?RB:Well,ofcourse,thePRexpertssaidthatas
anairlineowner,thelastthingyoushouldbedoingisheadingoffinballoonsand
boats,andcrashingintotheseas.(Laughter)
14:34
CA:Theyhaveapoint,Richard.
14:36
RB:Infact,Ithinkourairlinetookafullpageadatthetimesaying,youknow,come
on,Richard,therearebetterwaysofcrossingtheAtlantic.(Laughter)