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Research on Reporting Information to Consumers _ Agency for Healthcare Research and Quality
Research on Reporting Information to Consumers _ Agency for Healthcare Research and Quality
(https://www.ahrq.gov/)
What are the best ways to report CAHPS survey results so that they are understandable and usable?
How do the users of CAHPS surveys actually report the results?
What effect does the reporting of CAHPS survey results have on consumers and their choices?
More recently, CAHPS researchers associated with the Yale and RAND grantee teams have been focused on the following projects.
Kanouse DE, Schlesinger, M, Shaller D, et al. How patient comments affect consumers' use of physician performance measures
(https://www.ncbi.nlm.nih.gov/pubmed/26551765) . Med Care 2016 Jan;54: 24–31.
Martino SC, Grob R, Davis S, et al. Choosing doctors wisely: can assisted choice enhance patients' Selection of Clinicians?
(https://www.ncbi.nlm.nih.gov/pubmed/29172972) Med Care Res Rev 2017 Nov 25. doi: 10.1177/1077558717743822. [Epub ahead of
print]
Schlesinger M, Grob R, Shaller D. Using patient-reported information to improve clinical practice
(https://www.ncbi.nlm.nih.gov/pubmed/26573890) . Health Serv Res 2015; 50: 2116–2154.
Schlesinger M, Kanouse DE, Martino SC, et al. Complexity, public reporting, and choice of doctors: a look inside the blackest box of
consumer behavior (https://www.ncbi.nlm.nih.gov/pubmed/23999489) . Med Care Res Rev 2014; 71: 38S–64S.
Schlesinger M, Kanouse DE, Rybowski L, et al. Consumer response to patient experience measures in complex information
environments (https://www.ncbi.nlm.nih.gov/pubmed/23064278) . Med Care 2012; 50: S56–S64.
The CAHPS team explored these issues through two research projects:
A test of consumers' reactions to three levels of information for clinical measures, patient experiences measures, and safety
measures: summary scores provided with detailed quality scores, summary scores only, and detailed scores only. Read the
https://www.ahrq.gov/cahps/consumer-reporting/research/index.html 1/2
02/07/2024, 20:54 Research on Reporting Information to Consumers | Agency for Healthcare Research and Quality
findings: Cerully JL, Parker AM, Rybowski L, et al. Improving patients' choice of clinician by including roll-up measures in public
healthcare quality reports: an online experiment (https://www.ncbi.nlm.nih.gov/pubmed/30446909) . J Gen Intern Med 2018 Nov
16. doi: 10.1007/s11606-018-4725-y. [Epub ahead of print]
An investigation of current uses of summary scores in consumer reports and the perspectives of both report developers and key
stakeholders in the reporting process. Read the findings: Cerully JL, Martino SC, Rybowski L, et al. Using "roll-up" measures in
healthcare quality reports: perspectives of report sponsors and national alliances
(https://www.ncbi.nlm.nih.gov/pubmed/28817297) . Am J Manag Care 2017; 23: e202-e207.
Combining Health Care Quality Measures Into Composites or Summary Scores (https://www.ahrq.gov/professionals/quality-
patient-safety/talkingquality/create/scores/combinemeasures.html) (AHRQ’s TalkingQuality Web site)
Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures (https://www.ahrq.gov/cahps/news-and-
events/podcasts/use-roll-ups.html) (Podcast)
1 (https://www.ahrq.gov) Read about the critical role of reporting research in: McGee J, Kanouse DE, Sofaer S, et al. Making survey results
easy to report to consumers: How reporting needs guided survey design in CAHPS. Med Care 1999;37(3 suppl):MS32–40.
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