AKABOGU NNANYELU

KOSISOCHUKWU
Toronto- Ontario

Cell: 437-677-9668

Kossyakabogu0007@gmail.com

PROFESSIONAL SUMMARY
Experienced professional business analyst with a sales and human relations management background,
currently pursuing a Master’s in Business administration in strategic management. Passionate about
community service and holding leadership roles in volunteer initiatives. Skilled in Microsoft Office
and certified in personal growth and social entrepreneurship. Eager to contribute to Economic growth
of the economy with a dynamic skill set and genuine enthusiasm. A certified Business Analyst with a
wealth of experience within the Financial Service sector, with a solid track record of providing
accurate solutions to numerous business regulatory issues especially within complaints and
compliance. A persuasive communicator with stakeholders and motivational towards business units.
Effectively aided the improvement of complaint resolution approaches over the years within various
banks, financial firms and utility companies.

I possess excellent knowledge of the Financial Ombudsman Service and Financial Conduct Authority
standards, The Money Laundering Regulations 2007 and The Lending Code. I work well under
pressure and possesses the ability to adapt to change quickly still maintaining high standards in terms
of quality and quantity. Also, works well under own initiative and has experience in direct client
contact, both written and verbally.

KEY SKILLS

Project Delivery Methodologies: Agile

Technical Expertise: CRM tools like Charter, Resolve and Respond

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Business analysis skills: Business Requirements Documents (BRD), Business requirements
specification documents, Process flow mapping, feasibility reports, Terms of Reference documents,
mind maps.

 Core Competencies

 Listening skills- ability to identify root causes of various business matters through workshops and
one on one interviews.
 Interpersonal skills- ability to engage with and manage stakeholders at different levels across the
business to capture high level requirements for the delivery of different solutions.
 Analytical skills – ability to carry out critical analysis of existing processes and systems through
its lifecycle enabling the identification of anomalies

WORK EXPERIENCE

 ZENITH BANK, Lagos Nigeria 2020-2024

 Human resource personnel in management and recruitment of staffs and effective communication
of clients.

Responsibilities:
 Obtained background information to understand project scope and third party involvement for
multiple workstreams within the programme.
 Facilitated business engagement sessions to elicit and analyse business requirements from various
levels of stakeholders including the Security manager, Business leads, and SMEs from relevant
teams.
 Ensured that functional and non-functional requirements were reflected in customer stories that
were documented in JIRA.
 Obtained validation from stakeholders for the captured requirements.
 Managed raised change requests and performed the impact assessment of the required project
artefacts.
 Worked closely with the business and IT teams to ensure the system design satisfied the business
requirements.
 Created process flow maps showing the TO-BE processes for the Public Assistance work stream
using BPMN 2.0.
 Assisted the requirements working group with establishing integration service requirements.
 Created end-to-end integration journey maps to assist System Integration Testing.

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 Margins Water, Lagos Nigeria. 2017- 2020

Responsibilities:
 Recruitment of skilled workers
 Effective distribution of products of customers.
 Obtained background information to understand project scope and third party involvement.
 Facilitated business engagement sessions through workshops to elicit and analyse business
requirements from various levels of stakeholders, including the Risk manager, Compliance
manager and SMEs.
 Created process flow maps showing the AS-IS and TO-BE processes using BPMN 2.0.
 Obtained specific requirements from SMEs to understand the day to day process for
investigating cases.
 Obtained validation from stakeholders for the captured requirements.
 Ensured that functional and non-functional requirements were reflected in customer stories
and documented in JIRA.
 Effectively relayed the TO-BE user journey to the development team.
 Ensured requirements were related to the business needs.
 Responsible for supporting the project manager by way of monitoring risks, issues,
assumptions and dependencies to ensure the project is effectively controlled and managed to
agreed time and specification.
 Validated test plans and scenarios during the testing phase.

 KOSSYYSS VISION FOUNDATION, LAGOS, NIGERIA

Support worker April 2017 – 2024

Helping clients and patients to develop their independent daily living skills in accordance
with their individual care plan. Providing care for people who have complex and challenging
needs in terms of their behavior and emotional, psychological, and developmental well-being.

Duties
 Ensured clients received the service and benefits they are entitled to. Communicated with key
agencies & service providers in the local community. Washing, bathing, bed bathing and
showering patients.
 Taught life skills - road safety, use of public transport, cooking.
 Took clients on shopping trips.
 Prepared meals snacks and drinks for clients.

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 Administered medicines to clients.
 Completed essential paperwork.
 Spoke to care managers on behalf of clients.
 Ensured the security & safety of the home is always maintained.

 MIKANO INTERNATIONAL LIMITED (MOTORS DIVISION), LAGOS, NIGERIA

Sales Administrator (2014-2020)
 Leading company in power generation, real estate, construction, and automobile sales &
maintenance operations.
 Streamlined vehicle sales data, boosting monthly revenue for sales personnel.
 Coordinated efficient resolution of customer complaints, securing >$500k in product sales in one
month.
 Demonstrated ability to uphold core organizational values.
 Successfully managed tasks, ensuring seamless project execution for overall success and
organizational efficiency.
 Successfully brought valuable experience in results-driven practices, including adeptness in
tracking, analysis, and reporting
 Customer Relationship Manager

EDUCATION

NIAGARA UNIVERSITY, Vaughan, Canada 2024-

Present
PGC – Masters
 Course: Master in Business Administration (Strategic Management)

UNIVERSITY OF NORTHAMPTON, ENGLAND, UNITED KINGDOM 2012-2014

MASTER OF ARTS (Human resource management)

ABIA STATE UNIVERSITY 2004-2008

ABIA, NIGERIA
ECONOMICS EDUCATION

VOLUNTEER WORK/LEADERSHIP

 Community Care Worker: Kossyyss Vision Foundation 2017 – 2024

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  Program Coordinator: STEMAfrique -Conrad Foundation 2021- Present
 Teens Coach: Teenage Ministry, Assistant Visitation Coordinator, Saint Jude’s Anglican
Church fellowship 2016 - Present
 Youth football captain of inspiration FC

ADDITIONAL INFORMATION
 Co-Owner of kossyyss vision foundation
 Skills: Microsoft Office (Excel, Word, PowerPoint). Time Management and Prioritization,
Research and Data Collection, Communications Skills, People, and Event Management.
 Certifications: Young Africa Leadership Initiative (YALI) certificate in Strategies for
Personal Growth & Development, Workforce Collaboration & Development, Creating &
Maintaining Social Enterprises, Fundraising Concepts & Fundamentals of Starting and
Running a Business.
 Interests: Creative Arts & Photography; Sports (High school athlete), Food Epicurean, and
Teaching.