Quality Manual

ISO 9001:2015

This Quality Manual, Revision 11, is approved for use at CompuCraft Fabricators Inc. Fabricators, Inc.,
Montgomeryville, PA.
Effective June 25th, 2018.

Quality Manual Rev. 11 – Effective 10/12/2021 Page 1 of 15

 Table of Contents

SECTION PAGE

1. Scope 3
2. References 3
3. Definitions 3
4. Context of the Organization 3
5. Leadership 5
6. Planning 7
7. Support 8
8. Operation 11
9. Performance Evaluation 15
10. Improvement 17
11. Appendix 19

Document Change History

Revision Level Revision Date
0 06/01/2011
1 08/17/2011
2 08/29/2011
3 09/16/2011
4 05/21/2012
5 04/29/2013
6 10/21/2013
7 06/08/2018 Transitioned Manual to comply with ISO 9001:2015 standard.
8 06/26/2018
9 5/22/2019
10 10/01/2020
11 10/12/2021
Sections(s) Changed Summary of Change(s)
None Original document release
5.3 Changed to new quality policy
Most sections Updated related document id’s
Table of Contents; 8.2.2 Inserted Appendix with Org and process flow chart; third part audit designation
Appendix Inserted new Org Chart Rev 3
6.2.2.5 Updated training file location and stated that they are now electronic.
5.6.1 Updated management meeting interval
Revised all sections.
7.5.3.2 Eternal Documentations controls added
10.2 Combined non-conformity and corrective actions
1.0 Expanding Scope to include Non-Applicable sections of ISO9001: 2015Standard
Org Chart update and Header and Footers Updated Headers and Footers as well as the Org Chart.

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1.0 Scope
This Quality Manual is applicable to the quality management system of CompuCraft Fabricators Inc.
operations. Through our commitment to meet all our customers specifications and continual review of
the processes defined to do so, CompuCraft Fabricators Inc. will achieve growth through customer
satisfaction. Excluded ISO9001:2015 Section 8.3. Design and Development of Products and Services
and Section 8.5.5 Post-Delivery Activities.

2.0 References
CompuCraft Fabricators Inc. utilized the following external documents in the implementation of its
quality management system:
ISO 9000:2015 – Fundamentals and Vocabulary
ISO 9001:2015 – Requirements

3.0 Definitions
In addition to terms and definitions as presented in ISO 9000:2015, the quality management system of
CompuCraft Fabricators Inc. recognizes the following definitions:

QMS: Quality Management System

Documents: Any physical or electronic file used in the QMS

JobBoss: A computer software program used in operations management

WhiteBoard: A compilation of white boards that is used to track jobs through the fabrication
process

Traveler: Document used for information purposes. Traveler follows the job through the
fabrication process to ensure proper assembly.

Rework Traveler: Used for return of product from customer. This is generated via JobBOSS.

Turret Setup Sheets: Generated by 3rd party software for use with the turrets.

Laser Setup Sheets: Generated by 3rd party software for use with the Laser

ISO Management Team: Comprised of the President, General Manager, Quality Assurance
Manager, IT Manager, Purchasing Manager, and an Engineer. This team is vested with the
responsibility of managing, directing and continually improving the QMS.

ISO coordinator: Aaron Erpel (Engineering representative). Tasked with maintaining all QMS
documentation.

Management Meeting: Any ISO-related meeting with members of the ISO Management Team.

Shop Meeting: General meeting with all shop employees and any other employees with
responsibilities defined in this QMS.

4.0 Context of the Organization

4.1 Understanding the organization and its context
CompuCraft Fabricators Inc.is a job shop that is in business to fabricate sheet metal and
machined components per customer supplied specifications. External issues that relate to this
context are the customer’s requirements as set forth in the specifications supplied at the time of
their inquiry, including applicable statutory and regulatory requirements. Internal issues that
relate to this context are to determine if this work is appropriate (i.e. assess the risk) for
CompuCraft Fabricators Inc. as determined by the President of CompuCraft Fabricators Inc.
Customer’s inquiries are accepted or rejected based on the assessed risk and opportunities at

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 the sole discretion of the President of CompuCraft Fabricators Inc. Inquiries that are accepted
have been deemed to have no risk to the organization in the context of meeting our customer’s
specifications.

Any changes in the strategic direction of CompuCraft Fabricators Inc. are at the sole discretion
of the President of CompuCraft Fabricators Inc. and will be based on new or expanded
customer needs and/or a requirement or desire to expand CompuCraft Fabricators Inc.’s
fabrication capabilities.

4.2 Understanding the needs and expectations of interested parties

a) In order to meet customer requirements CompuCraft Fabricators Inc. has identified the
following parties that are relevant to the Quality Management System.
i. Employees
ii. Vendors
b) The requirements of these parties as it relates to the Quality Management System are
as follows.
i. Employees will need a clear set of instructions to operate within [which are
defined by the Quality Management System as set forth below in Section 4.4].
ii. Vendors will need a clear set of instructions in to operate within [which are
defined by the Quality Management System as set forth below in Section 4.4].

4.3 Determining the scope of the quality management system

The scope of the QMS is to ensure that product is delivered correctly to our customers based
on their instructions set forth on their purchase orders and all supporting documents.
a) The QMS applies to the internal and external context of the organization after the
President of CompuCraft Fabricators Inc. has evaluated the opportunities and
determined that there is no risk to CompuCraft Fabricators Inc. in accepting the work.
b) All needs of the interested parties identified in 4.2 fall under the scope of the QMS as
defined in Section 4.4.
c) All products and services that will be delivered to our customers to satisfy a purchase
order fall under the scope of the QMS as defined in Section 4.4.

4.4 Quality management system and its processes

4.4.1 CompuCraft Fabricators Inc. has determined the following processes necessary for
the quality management system: Sales, Quoting, Order Entry, Purchasing,
Receiving, Production, Quality Control, and Shipping. For these processes,
CompuCraft Fabricators Inc. has:
a) Determined the inputs and outputs expected for these processes per the
relevant Quality Process document listed in section 4.4.2
b) Determined the sequence and interaction of these processes per diagram
QD01.
c) Determined and applied criteria and methods to ensure the effective operation
and control of these processes through the use of related Work Instructions as
listed in section 4.4.2
d) Committed to providing the resources required for these processes
e) Assigned the responsibilities and authority for these processes
f) Addressed the risks and opportunities in accordance with the requirements of
section 6.1
g) Committed to evaluating these processes through discussions during
management meetings, and implementing any changes deemed necessary to
achieve their intended results.
h) Committed to improving the processes and the QMS as deemed necessary and
required to align with the strategic direction of the company as determined by
the President of CompuCraft Fabricators Inc..

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 4.4.2 To support the processes identified as necessary to the QMS, CompuCraft
Fabricators Inc. will:
a) Maintain a set of documented Quality Processes and Work Instructions as
follows:
 QP01 – Sales
 QP02 – Quotes
 QP03 – Order Entry
 QP04 – Purchasing
 QP05 – Receiving
 QP06 – Production
 QP07.1 – Inspection
 QP07.2 – Control of Nonconforming Product
 QP08 – Shipping
 QP09 – Control of Documents
 QP10 – Internal Audits
 WI01 – Sales
 WI02 – Quotes
 WI03 – Order Entry
 WI04 – Purchasing
 WI05.1-WI05.4 – Receiving
 WI06.1-WI06.10 – Production
 WI07.1 – Inspection
 WI07.2 – Control of Nonconforming Product
 WI08 – Shipping

b) Retain documented information as called out for in any of the documents specified in
4.4.2a.

5.0 Leadership
5.1.1 Leadership Commitment
The management of CompuCraft Fabricators Inc. demonstrates leadership and their
commitment with respect to the QMS by:
a) Taking accountability for the effectiveness of the QMS, and holding regular management
team meetings to discuss and review its effectiveness
b) Ensuring that the quality policy established in section 5.2.1 and the quality objectives set
in section 6.2 are established for the QMS and are compatible with the context and
strategic direction of the organization
c) Ensuring integration of the QMS into CompuCraft Fabricators Inc.’s business processes
(section 4.4.2)
d) Promoting the use of the process approach in the design of the QMS and the use of risk-
based thinking as described in section 4.1
e) The ISO Management team will discuss the availability of resources to carry out the
QMS during regular management meetings.
f) Communicating the importance of effective quality management and of conforming to
the quality management system requirements during bi-annual shop meetings and as
described in section 5.2.2
g) Ensuring that the QMS achieves its intended results as described in section 6.2 and 9.1
h) Engaging, directing, and supporting persons within the organization to contribute to the
effectiveness of the quality management system through the use of bi-annual shop
meetings, and individual or small group meetings as required during the course of
business operations
i) Promoting improvement through the use of the Process Change Form, QF10
j) Supporting other relevant management roles through forming an ISO Management team
as defined in section 3.0

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 5.1.2 Customer Focus
The management of CompuCraft Fabricators Inc. demonstrates leadership and their
commitment with respect to customer focus by ensuring that:
a) Customer’s requirements, including applicable statutory and regulatory requirements,
are understood at the time of quoting, and then reviewed and reconfirmed during order
entry
b) The risks and opportunities that can affect conformity of products and services and the
ability to enhance customer satisfaction are determined and addressed, as described in
sections 6.1 and 9.1, respectively
c) The focus on enhancing customer satisfaction is maintained as described in section 9.1

5.2 Policy
5.2.1 Establishing the quality policy
The ISO Management Team has established a Quality Policy that:
1. Is appropriate to the purpose and context of CompuCraft Fabricators Inc. Fabricators,
Inc. and supports the strategic direction of the company
2. Provides a framework for setting quality objectives
3. Includes a commitment to satisfy applicable requirements
4. Includes a commitment to continual improvement of the quality management system

The Quality Policy of CompuCraft Fabricators Inc.is:

“Through our commitment to meet all our customers specifications and other
applicable requirements, and continual review of the processes defined to do so,
CompuCraft Fabricators Inc. will achieve growth through customer satisfaction.”

5.2.2 Communicating the quality policy

CompuCraft Fabricators Inc. will ensure the quality policy is:
a) Available and maintained as documented information
b) Communicated, understood, and applied within the organization
c) Be available to relevant interested parties, as appropriate

5.3 Organizational roles, responsibilities and authorities

The management of CompuCraft Fabricators Inc. ensures that the responsibilities and
authorities for relevant roles are assigned, communicated and understood within the
organization.
a) It is the responsibility of the ISO Management Team to ensure that the QMS conforms to
the requirements of ISO 9001:2015.
b) Ensuring that the processes are delivering their intended outputs is achieved by the
personnel defined in section 4 of each applicable Quality Process and Work Instruction, in
addition to the direct supervisors of those personnel as illustrated on Organization Chart
Diagram, QD02
c) The performance of the QMS, as well as opportunities for improvement as defined in
section 10.1, will be reported on during Management Meetings by the appropriate ISO
Management Team members.
d) The President of CompuCraft Fabricators Inc. will ensure the promotion of customer focus
throughout the company.
e) The ISO Management Team will ensure that the integrity of the QMS is maintained when
changes of the QMS are planned and implemented.

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6.0 Planning
6.1 Actions to address risks and opportunities
6.1.1 During the planning and implementation of this QMS CompuCraft Fabricators Inc.
has considered the issues referred to in section 4.1 and the requirements referred to
in section 4.2 and determined the risks and opportunities that need to be addressed
to:
a) Give assurance that the QMS can achieve its intended results
b) Enhance desirable effects
c) Prevent, or reduce, undesired effects
d) Achieve improvement

6.1.2 a) Actions to address risks and opportunities are at the sole discretion of the
President of CompuCraft Fabricators Inc. as described in section 4.1
b1) Any actions deemed necessary by the President of CompuCraft Fabricators
Inc. will be discussed at a Management Meeting to understand their impact on the
QMS and plan their implementation accordingly.
b2) Effectiveness of these actions shall be evaluated by the President of
CompuCraft Fabricators Inc..

6.2 Quality Objectives and planning to achieve them

6.2.1 During management meetings, the ISO Management Team will establish quality
objectives at relevant functions, levels, and processes of the organization. These
quality objectives will:
a) Be consistent with the quality policy
b) Be measurable
c) Take into account applicable requirements
d) Be relevant to conformity of products and services and to enhancement of
customer satisfaction
e) Be monitored
f) Be communicated throughout the relevant functions of the organization
g) Be updated as appropriate

Quality objectives are documented in QO01 – Quality Objectives.

6.2.2 In planning how to achieve the quality objectives set forth in QO01 – Quality
Objectives, CompuCraft Fabricators Inc. will consider:
a) What will be done
b) What resources will be required
c) Who will be responsible
d) When it will be completed
e) How the results will be evaluated

6.3 Planning of changes

When it has been determined that a change needs to be made to the QMS, the changes will be
implemented in a planned matter and will consider:
a) The purpose of the changes and their potential consequences
b) The integrity of the quality management system
c) The availability of resources
d) The allocation or reallocation of responsibilities and authorities

Discussions regarding changes to the QMS and related planning will take place during
Management Meetings.

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7.0 Support
7.1 Resources
7.1.1 General
CompuCraft Fabricators Inc. will determine and provide the resources needed for
the establishment, implementation, maintenance, and continual improvement of the
quality system. CompuCraft Fabricators Inc. will consider:
a) The capabilities of, and constraints on, existing internal resources
b) What needs to be obtained from external providers.

7.1.2 People
CompuCraft Fabricators Inc. will determine and provide the persons necessary for
the effective implementation of its QMS and for the operation and control of its
processes.

7.1.3 Infrastructure
CompuCraft Fabricators Inc. will determine, provide and maintain the infrastructure
necessary for the operation of its processes and to achieve conformity of the
manufacturing services provided to our customers.

7.1.4 Environment for the operation of processes

CompuCraft Fabricators Inc. will determine, provide and maintain the environment
necessary for the operation of its processes and to achieve conformity of products
and services. Currently there are no special physical conditions that could affect the
conformity of CompuCraft Fabricators Inc.’s product.

7.1.5 Monitoring and measuring resources

7.1.5.1 General
CompuCraft Fabricators Inc. has determined and will provide the
resources needed to ensure valid and reliable results when monitoring or
measuring is used to verify the conformity of its products to customer
specifications. CompuCraft Fabricators Inc. ensures that the resources:
a) Are suitable for the specific type of monitoring and measuring
activities being undertaken
b) Are maintained to ensure their continuing fitness for their purpose

Evidence of fitness for purpose of the monitoring and measurement

equipment is recorded on QL03 – Gage Calibration Due Log.

7.1.5.2 Measurement traceability

Measurement devices that may be used to check product have been
identified on QL03 – Gage Calibration Due Log. The Quality Manager is
authorized to calibrate measuring instruments at CompuCraft Fabricators
Inc. Measuring instruments are calibrated to NIST or other nationally
recognized standards. Master gages are calibrated by qualified external
sources. The calibration reports of these external sources are maintained
as calibration records.

Operators of measurement devices will ensure that the instrument reads

zero as required during inspections. Measuring devices used are sturdy
enough to withstand common handling in the production areas. Master
gages are used only to calibrate measuring instruments and are never
used in regular product verification activities. The master gages used are
stored under secured conditions.

When an instrument is found to be out of calibration, the Quality Manger

ensures the validity of measurements taken with the out of calibration
instrument in any of the following ways (depending on the severity of the
out of calibration condition):

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  Re-measure product in the plant
 Recall product from the customer
 Notify the customer of the possibility of suspect product

Product that is found to be nonconforming is identified as per QP07.2 –

Control of Nonconforming Product.

7.1.6 Organizational Knowledge

In order to communicate instructions necessary to achieve conformity of product,
CompuCraft Fabricators Inc. utilizes a Traveler (QF24 – Traveler) to deliver
information to the production areas of the shop. The Traveler will display
information stored in the Jobboss database. It is the responsibility of the cost
estimators, order entry person(s), and engineers to verify that the correct information
is being released to the shop, per Work Instructions, WI02, WI03, and WI06.1,
respectively. Employees may submit QF10 – Process Change Form to document
any changes that need to be made for future production runs (as documented in
each production work instruction.)

7.2 Competence
a) CompuCraft Fabricators Inc. management will consider employee competence with regard
to their role in the QMS to the extent deemed relevant during performance reviews, and at
any other time, at the discretion of management.
b) The General Manager of CompuCraft Fabricators Inc. is responsible for ensuring that all
productions employees are competent in the tasks they are assigned during the production
of product.
c) The President and the General Manager of CompuCraft Fabricators Inc. are responsible for
determining when new training is required and effecting it to occur through the allocation of
internal or external resources as deemed necessary. When new competence is acquired, it
will be recorded as described below, in (d).
d) Employees are considered qualified to perform specific assigned tasks based on their
education, training, skills and experience as documented on QL10 – Employee
Competency Log. Continued Training of employees is tracked on QL02 – Training Log.

7.3 Awareness
a) CompuCraft Fabricators Inc. will promote the awareness of the Quality Policy defined in
section 5.2.1 by posting QP15 throughout the shop, by including it with the work instructions
that are made available to all employees, and by discussing it at shop meetings.
b) Employees’ roles in achieving quality objective(s) will be communicated through shop
meetings, individual meetings, and relevant Work Instructions, as applicable.
c) Shop meetings will be used to communicate employees’ contributions to the effectiveness
of the QMS.
d) Shop meetings, and personal meetings as required at the discretion of management, will be
used to communicate the implications of employees’ not conforming to the QMS.

7.4 Communication
CompuCraft Fabricators Inc. will determine the internal and external communications relevant
to the QMS, including:
a) On what it will communicate
b) When to communicate
c) With whom to communicate
d) How to communicate
e) Who communicates

All external communication with customers and vendors is determined on a case-by-case basis
as suitable for the situation at the time the need arises.

Similarly, internal communication relevant to the QMS and production of product is determined
on a case-by-case basis as suitable for the situation at the time the need arises.

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 Email, phone calls, memos, and meetings are all valid forms of communication in this regard.
Results will be recorded and communicated to other parties involved to the extent that is
relevant at the time the communication occurs.

7.5 Documented information

7.5.1 General
CompuCraft Fabricators Inc.’s QMS includes:
a) Documented information required by ISO 9001:2015
b) Documented information determined by the organization as being necessary for
the effectiveness of the QMS

7.5.2 Creating and updating

When creating and updating documented information, CompuCraft Fabricators Inc.
will ensure appropriate:
a) Identification and description
b) Format and media
c) Review and approval for suitability and adequacy, as described in section 6.3

7.5.3 Control of documented information

7.5.3.1 Documented information required by CompuCraft Fabricators Inc.’s QMS
and by ISO 9001:2015 will be controlled to ensure:
a) it is available and suitable for use, where and when it is needed
b) it is adequately protected

7.5.3.2 For the control of documented information, CompuCraft Fabricators Inc.

has addressed the following activities, as applicable:
a) distribution, access, retrieval, and use
b) storage and preservation, including preservation of legibility
c) control of changes (e.g. version control)
d) retention and disposition

It is the responsibility of any employee receiving external documents from a

customer to ensure that the most current information: is provided to the relevant
personnel, and stored in the correct location for retrieval.

Documents and records that have been deemed relevant to this QMS are controlled
per the process defined in QP09 – Control of Documents, and log QL08 – QMS
Document List.

8.0 Operation
8.1 Operational planning and control
CompuCraft Fabricators Inc. has planned, implemented and controlled the processes (identified
in section 4.4) needed to meet the specifications supplied by our customers, and implemented
the actions determined in section 6, by:
a) Determining the requirements specified by our customers
b) Establishing criteria for the processes (QP01 thru QP10) and the acceptance of outside
products and services
c) Determining the resources needed to achieve conformity to the specifications supplied by
our customers
d) Implementing control of the processes in accordance with those criteria
e) Determining, maintaining, and retaining documented information to the extent necessary:
1) To have confidence that the processes have been carried out as planned.
2) To demonstrate the conformity of products and service to their organizations.

The ISO Management Team is responsible for planning and controlling changes to these
processes and evaluating their effectiveness as necessary. Any member of the ISO
Management Team may initiate a meeting at any time to discuss these matters, as necessary.

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 CompuCraft Fabricators Inc. will ensure that outsourced processes are controlled per Section
8.4

8.2 Requirements for products and services

8.2.1 Customer Communication
In the course of meeting our customer’s specifications, CompuCraft Fabricators
Inc.’s communication with customers includes:
a) Providing information related to the services provided
b) Handling enquiries, contract or orders, including changes
c) Obtaining customer feedback relating to products and services, including
customer complaints
d) Handling or controlling customer property
e) Establishing specific requirement for contingency actions, when relevant

8.2.2 Determining the requirements for services

The President of CompuCraft Fabricators Inc. is responsible for determining the
requirements for the services to be offered to customers. The President of
CompuCraft Fabricators Inc. will consider existing capabilities, and through
awareness of these capabilities and the requirements for services offered, is able to
ensure that CompuCraft Fabricators Inc. can meet the claims for the services
offered.

8.2.3 Review of the requirements for services

8.2.3.1 Ensuring that CompuCraft Fabricators Inc. has the ability to meet the
requirements for services to be offered to customers is the responsibility of the
President of CompuCraft Fabricators Inc. In considering whether or not to commit to
supplying any service to a customer the President of CompuCraft Fabricators Inc.,
or his assignee, will review:
a) Requirements specified by the customer, including the requirements for delivery
and post-delivery activities
b) Requirements not stated by the customer, but necessary for the specified or
intended use when known
c) Requirements specified by CompuCraft Fabricators Inc.
d) Statutory and regulatory requirements applicable to the services
e) Contract or order requirements differing from those previously expressed

CompuCraft Fabricators Inc. ensures that order requirements differing from those
previously defined are resolved as outlined in QP03, Order Entry.

CompuCraft Fabricators Inc. confirms all customer order requirements as outlined in

QP03, Order Entry.

8.2.3.2 CompuCraft Fabricators Inc. will retain documents as necessary to support

the review of customer orders, and on any new requirement(s) for the services being
ordered.

8.2.4 Changes to requirements for services

CompuCraft Fabricators Inc. will ensure that relevant documented information is
amended, and that relevant persons are made aware of the changed requirements,
when the requirements for services required by our customers are changed. Internal
email communication is used to process changes on a case-by-case basis.
Relevant hardcopy data is stored in blue job folders. The general manager is
responsible for communicating the changes if the part is in production.

8.3 Design and development of products and services

CompuCraft Fabricators Inc. Fabricators, Inc. does not engage in the design or development of
products or services. All designs and product development are provided by the customer.

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 Clause 8.3, Design and Development of Products and Services, of ISO 9001:2015 does not
apply to the QMS of CompuCraft Fabricators Inc. Fabricators, Inc.

8.4 Control of externally provided processes, products and services

8.4.1 General
CompuCraft Fabricators Inc. maintains responsibility for the quality of purchased
products and services that will be incorporated into customer product. Controls are
applied to ensure that purchased products and services meet requirements.

CompuCraft Fabricators Inc. evaluates and selects suppliers based on their ability to
provide product/services that meets requirements. Suppliers are re-evaluated on an
ongoing basis. Records of evaluations are maintained.

8.4.2 Type and extent of control

Compucraft Fabricators Inc. ensures that externally provided products and services
do not adversely affect our ability to consistently deliver conforming products and
services to our customers. Vendors demonstrating inadequate performance will be
required to implement corrective actions as determined by the Quality Manager.
Poor performing vendors will be replaced as determined during management
meetings. Products and services are verified per Work Instructions WI05.1 - Raw
Materials Receiving, WI05.2 - Hardware~Supplies Receiving, or WI05.3 - Sub
Contractor Material Receiving.

8.4.3 Information for external providers

CompuCraft Fabricators Inc. uses purchase orders to define the product or services
to be purchased. Purchase Orders are created in the company JobBoss system, by
designated individuals within Compucraft. Purchasing documents are reviewed for
adequacy and approved by purchasing personnel prior to release. Purchasing
documents clearly describe the product or service to be provided.

8.5 Production and service provision

8.5.1 Control of production and service provisions
CompuCraft Fabricators Inc. plans and implements production and service provision
under controlled conditions and as required by job specific requirements.

Controlled conditions include, as applicable:

a) the availability of documented information that defines:

1) the characteristics of the products to be produced, the services to be

provided, or the activities to be performed;
2) the results to be achieved;

b) the availability and use of suitable monitoring and measuring resources;

c) the implementation of monitoring and measurement activities at appropriate
stages to verify that criteria for control of processes or outputs and acceptance
criteria for products and services have been met.
d) the use of suitable infrastructure and environment for the operation of
processes;
e) the appointment of competent persons, including any required qualification;
f) the implementation of actions to prevent human error (i.e the Traveler);
g) the implementation of delivery and post-delivery activities;

Manufacturing procedures, job travelers, inspection criteria, and other

documentation deemed necessary, define the acceptance for manufacturing and
service operations. This documentation provides instruction and guidance for all
phases of the manufacturing services provided to our customers, including the
methods and equipment to be used and workmanship criteria.

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 8.5.2 Identification and traceability
In order to ensure conformity of customer specifications, each customer order is
assigned a job number. Records for each job number of product produced provide
unique traceability and identify the quantity manufactured and released for delivery.
During the production process, customer parts are identified by suitable means.
Marking methods are described in the applicable procedures and work instructions
for each affected department. Any other traceability requirements are incorporated
in the traveler as a work instruction for that job.

8.5.3 Property belonging to customers or external providers

CompuCraft Fabricators Inc. exercises care with property belonging to customers
while it is under our control and being used in the manufacturing services we
provide. Such materials (e.g. technical drawings, materials, tools, etc.) are verified,
inspected, labeled, stored and/or handled appropriately prior to their use. Customer
supplied materials that are lost, damaged, or otherwise found to be unsuitable for
use will be documented and communicated to the customer using any appropriate
method at the time the issue is identified.

8.5.4 Preservation
CompuCraft Fabricators Inc. will preserve the outputs during production and service
provision, to the extent necessary to ensure conformity to requirements.

8.5.5 Post-delivery activities

In the event that product has shipped to a customer that is non-conforming,
CompuCraft Fabricators Inc. will issue an RMA to review the issue, and work with
the customer to repair or replace the item as described in QP7.2 – Control of
Nonconforming Product.

8.5.6 Control of changes

Management reviews and monitors changes that affect production or outside
services and ensures change documentation and information is distributed and
controlled. Records of results of the review of changes, the persons authorizing the
change, and any necessary actions arising from the review are maintained in
accordance with applicable procedures.

8.6 Release of products and services

Documented procedures have been established for inspection. Documented records and
information of inspection include evidence of conformity with the acceptance criteria and
traceability to the person authorizing the release. Records of inspection are maintained.

8.7 Control of nonconforming outputs

CompuCraft Fabricators Inc. ensures that the manufacturing services provided that do not
conform to established requirements are identified and controlled to prevent their unintended
use or delivery. These controls and related responsibilities are described in QP07.2 – Control of
Nonconforming Product.

When nonconforming output is corrected, it is re-inspected to the original specifications and

requirements to ensure it conforms to customer stated requirements. When a nonconforming
product is detected after delivery, CompuCraft Fabricators Inc. will issue an RMA to the
customer to evaluate and, if appropriate, correct the nonconformity.

9.0 Performance Evaluation

9.1 Monitoring, measurement, analysis and evaluation
During the production process, customer parts are monitored and measured by suitable means.
Monitoring and measuring activities are described in the applicable procedures and work
instructions for each affected department. Compucraft Fabricators Inc. performs necessary

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 analysis and evaluates appropriate data and information initiated from monitoring and
measurement, and uses the results to evaluate the conformity of the parts manufactured to the
specifications of our customers, as well as to evaluate customer satisfaction, the performance
and effectiveness of the QMS, the performance of external providers, and the need for
improvement to the QMS.

9.2 Internal audit

Compucraft conducts annual internal audits to ensure that the requirements of this QMS and
the ISO 9001:2015 standard are being met. Impartial auditors are selected to ensure audits are
objective. Audits are carried out per the procedures established in QP10 – Internal Audits, and
results are reviewed and reported during the next management meeting. Corrective actions
resulting from the audits are carried out in a timely manner utilizing QF07 – Corrective Action.

9.3 Management Review

In order to ensure its continuing suitability, adequacy, effectiveness and alignment with the
strategic direction of the organization, Compucraft Fabricators holds regular Management
Meetings to review the QMS. Topics discussed at the Management Meetings include:
 the status of actions from previous management reviews;
 changes in external and internal issues that are relevant to the QMS
 customer satisfaction and feedback from relevant interested parties;
 the extent to which quality objectives have been met;
 process performance and conformity of services;
 applicable nonconformities and corrective actions;
 applicable monitoring and measurements results;
 audit results;
 the performance of external providers;
 the adequacy of resources;
 the effectiveness of actions taken to address risks and opportunities (see 6.1);
 opportunities for improvement;

Decisions and actions related to Management Meeting reviews will include, as applicable, the
following:
 opportunities for improvement;
 any need for changes to the QMS;
 resources needed.

CompuCraft Fabricators Inc. will retain documented information as evidence of the results of
managements reviews using QM01.

10.0 Improvement
10.1 General
Compucraft Fabricators Inc. will determine and select opportunities for improvement and
implement any necessary actions to meet requirements and enhance customer satisfaction.

These will include:

a) improving services to meet requirements as well as to address future needs and
expectations;
b) correcting, preventing or reducing undesired effects;
c) improving the performance and effectiveness of the QMS.

10.2 Nonconformity and corrective action

CompuCraft Fabricators Inc. initiates actions to eliminate the cause of nonconformities in order
to prevent recurrence. Corrective actions are appropriate to the effects of the nonconformities
encountered. If deemed appropriate, corrective action procedures are initiated and
implemented when nonconformities occur. These processes are defined in QP07.2 - Control of

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 Nonconforming Product, and nonconformities and any resulting corrective action(s) are tracked
and documented using QL06 - Nonconformity Log.
10.3 Continual improvement
Compucraft Fabricators, Inc. continually improves the effectiveness of the QMS through the use
of the quality policy, quality objectives, results from monitoring, measurement, analysis, and
audits, corrective and preventive actions, and management review. Improvements are sited in
the Management Review form, QM01.

QD02 - Org Chart

Effective Date: 10/12/2021
Revision: 4

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