ARCHANA KUMAR

J-408, Nandi Woods-I, Begur Hobli, Yelanhalli, Off. Bannerghatta Road, Bangalore-560076
+91-9880926635  archana_zz@yahoo.com  linkedin.com/in/archana-kumar-5b180996

PROFESSIONAL SYNOPSIS
 A seasoned & accomplished IT professional with over 15+ years of experience in Scrum Master (Certified SAFe® Scrum
Master -SSM), Quality Analyst, Business Analysis across industries including Trade Banking, Telecommunication, Credit
Solution and HRMS.
 Managing 2 cross-functional and multicultural Scrum Teams as a part of Scaled Agile delivery model with strong
experience in Scrum principles and methodology with strong knowledge on SCRUM oriented development using JIRA Tool.
 Removes impediments and helps the team to become self-organizing and empowered to create, innovate and make
decisions for themselves as one team. Coach the team to collaborate better & create high value Increments
 Attending Scrum of Scrums, liaising with business partners, architects & Scrum Masters to assess and resolve risk,
dependencies and impediments
 Proficient in Complete Project Lifecycle including performing Business Process Testing analysis & budget estimations for
project, clarifying business requirements, performing gap analysis between goals and existing procedures/ skill sets &
designing process & system improvements to increase productivity and reduce costs.
 Experience in ETL/ Data warehouse backend testing (Teradata), UFT automation Tool
 Adept stakeholder management while maintaining excellent relationships within and outside the core team. Coaching &
mentoring teams through Trainings & Knowledge sharing.
 Excellent analytical, communication & interpersonal skills who inspires and promote trust, cohesion & project engagement
across all the levels of stakeholders including executives, team members, vendors & key decision makers.
 MCA (Master’s in Computer Application), ICFAI University, Hyderabad and Diploma in Advanced Computing from C-DAC,
Institute of Emerging Technologies (Pune University)
AREA OF EXPERTISE
 Agile Delivery  Business Analysis  Program Management
 Scrum Master  Project Lifecycle  Process Improvement
 Systems & IT Automation  Change Management  Process Reengineering
 Vendor Management  Incident Management  IT Transformation
 Escalation Management  Client Relationship Management  Team Management
 Stakeholder Management  Mentoring & Coaching  Excellent Clientele skills

CORE COMPETENCIES
 Organizing and facilitating Agile ceremonies including daily stand-up, sprint planning, sprint review, sprint
retrospective and PI planning.
 Good knowledge of agile frameworks and experience with using Agile tools to inform and provide feedback
 Coach the team to collaborate better & create high value Increments
 Preparing the metrices and providing to senior management.
 Ensure that the team follows the values, principles and, practices of Scrum
 Effectively communicating insights and plans to cross-functional team members and management.
 Gathering critical information from meetings with various stakeholders and producing useful reports.
 Working closely with clients, technicians, and managerial staff.
 Mentoring new joiners, coaching, and guiding team on Scrum & software engineering best practices.
 Monitoring deliverables and ensuring timely completion of projects.
PROFESSIONAL HIGHLIGHTS

IBM, Bangalore
Scrum Master Nov 2022 – Till date
Project: Internal Project 11/2022 to till date
Responsibility: Coaching the team, facilitated discussion, resolving team conflict, helping team in decision making

CGI Information Systems and Management Consultants Pvt Ltd, Bangalore

Scrum Master Dec 2021 – Till date
Project: TRADE360(Product), Scrum Master 12/2021 to till date
Functional Knowledge: PCM, Payables, Receivables, SWIFT, Documentary LC, Standby LC, Trade Loan
Worked on releases: 10.7, 10.8
Responsibility: Coaching the team, facilitated discussion, resolving team conflict, helping team in decision making,
practicing SAFe/Kanban
Test Lead April 2007 – Dec 2021
Project: TRADE360(Product), Business Analyst 02/2017 to 12/2021
Functional Knowledge: PCM, Payables, Receivables, SWIFT, Documentary LC, Standby LC, Trade Loan
Worked on releases: 10.0 – Transformation of TRADE360 to jTPS from Power Builder, 10.1 (Swift Changes), 10.2(CR1447,
CR1025, CR1085), 10.3, 10.4, 10.5, 10.6
Responsibility: SIT: Managing team (offshore/Onshore), work assignment, resolving functional query, handling
batches, handing daily status calls
UAT: Analyzing UAT defects, replicate in local environment.
Project: CCE (Customer communication Engine), Bell-Test Lead: 07/2014 to 06/2016
Customer Communication Engine (CCE) provides customers with a written confirmation (Email, SMS,
IVR) for any type of order placed with Bell. These confirmations allow the customer to easily validate
that the order that was entered reflects his or her understanding.
Responsibility:  Reporting and Tracking the issues using QC tool & performing functional and regression testing.
 Implemented UFT Tool for sanity test on new build.

Project: ETL Testing, Bell-Test Lead: 01/2014 to 06/2014

EDW – CRS UAT: The current data environments and risk models within Bell are discrete. This results
in LOB-specific scores that may be inconsistent or misleading as BRS OneBill customer may be scored
as high-risk whereas the same customer could be scored as a low-risk by Mobility CRS, or vice versa.
EDW – CEA UAT: Normalizing the dissimilar Mobility Campaign Management environments &
processes, as per Campaign Strategic Campaign Roadmap for 2013.
Responsibility:  Reporting and Tracking the issues using QC tool
 Performing functional and regression testing, Validation(ETL Testing)

Project: VM Decom, Bell-Test Lead: 08/2012 to 12/2013

Bell Canada determined current VM/IIS platform is outdated & costly to maintain. Hence though of
rewriting the platform & its various business applications onto a more modern & maintainable
platform. After conducting a detailed assessment on this need, CGI recommended decommissioning
few applications and migrating other applications into a new or existing target application.
Responsibility:  Reporting and Tracking the issues using QC tool.
 Run batch jobs for ESNFM using UNIX commands and comparing the report with VM Report

Project: End to End Testing, Bell TV-Test Lead: 08/2011 to 08/2012

Testing all Bell TV systems & processes end to end to ensure overall process flows as expected, to
ensure that all system components integrate correctly & right information is passed between them.
Responsibility:  Preparing Traceability Matrix, Logging defects in Quality Center
 Responsible for handling a team of project managers, review test cases and Defects logged.

Project: VuCare – CSB, Bell TV- Test Prime: 07/2010 to 08/2011

VuCare application is a self-serve application through which Bell DTH customers can buy, rent,
upgrade receivers, buy accessories, change programming line, accept Loyalty promotions & change
PIN code.
Responsibility:  Prepare Test Scenarios & Test Cases, Data Seeding, Testing, System Integrating Testing, UAT
 Sanity & Regression Testing after deployment, preparing Traceability Matrix, logging defects in
PROJECT: e-OSCAR, OLDE (Online Data Exchange), USA: 05/2007 to 08/2007
e-OSCAR is a collaborative effort between four Credit Reporting Agencies namely Equifax, Experian,
Innovis & TransUnion. The Online Solution for Complete & Accurate Reporting System (e-OSCAR) is a
collection of processes & tools that allows Credit Involved Agencies ( CIAs ) otherwise known as User Community, to
communicate through a central system to resolve Consumer Credit Disputes.
Responsibility:  Extensively involved in creating & reviewing of UAT Cycle1 Testing, UAT Test Scripts, based on
Story Board, Scenario, SRS and Business Requirement documents, Bug verification & closing of Bug.
Exilant Consulting, Bangalore
Quality Engineer October 2006 – April 2007
PROJECTS: T&A GermanySwiss, 10g Hilo Migration, Day Light Saving Changes, Hilo 1.5 DES Client Upgradation,
Apple Computers, California
Responsibility:  Created Test Plan, Test Cases and Test Scripts.
 Test Cases Execution according to the business requirement and QA Reporting
 Performing User Interface, Functionality Testing & regression testing
 Interacted with Developers & Business Analyst regarding requirements, test scenarios and defects.

ACADEMIC PROJECTS
 Contact Database (Live Project) Using VB & MS- Access (Develop & maintain database of clients & their contact
information for a pharmaceutical company)
 Automation of stage II & III exam of CDAC for IET Using VB and Oracle 8. (Atomization of whole process of stage II & III of
CDAC Maintaining whole record of selected student)
TRAINING AND CERTIFICATION
 ISTQB Certified tester (Foundation level)
 CSI (Computer Society of India)
ACADEMIA
 MCA (Master’s in Computer Application) from ICFAI University, Hyderabad
 Diploma in Advanced Computing from C-DAC, Institute of Emerging Technologies (Pune), Computer Science, 2002
 B.Sc (Mathematics) , Vinoba Bhave University, Mathematics Hons, 2001
PERSONAL DETAILS

Date of birth : 25th June

Marital status : Married
Language Known : English & Hindi