SANTHOSH SUBRAMANI

Branch Operations Manager

E +971 585073902
@ santhosh2012bba@gmail.com 9 Dubai, UAE

EXPERIENCE
Branch Operations Manager 02/2022 - 01/2024 Accomplished and prolific Banker,
offering over 8 Years' professional
Kotak Mahindra Bank Hosur, india
experience in establishing and
• Ensured compliance with banking regulations and policies. nurturing sustainabke relationships
• Maintained compliance frameworks, policies and documentation to support with customers. Adept at
audits. Planned and executed compliance audits to check company policies, evaluating customer concerns and
procedures and controls. needs to provide them with bank
• Built long-term relationships with lucrative clients by utilizing active listening, services and products that
effective communication and dynamic interpersonal skills. facilitate the attainment of their
• Customized products and services to meet specific banking requirements. financial goals.
• Manage the good relationship with the vendors and Higher relationship to
resolve the customer queries on timely manner.
• Managed and inspired team members to perform to full potential, driving branch
profitability.
• Learn new Process on daily basis to avoid customer escalations. Proficient

Service Delivery O cer 02/2020 - 12/2022 Tamil Proficient

Kotak Mahindra Bank Namakkal, India
• Resolve customer queries on time basis.
• Built strong rapport with new and existing clients to better serve financial needs
and promote branch loyalty.
• Boosted customer base, acquiring new customers and identifying needs to
deliver relevant products.
• Customized products and services to meet specific banking requirements.

Assistant Manager 08/2016 - 01/2020

ICICI Bank Thiruvarur, india

• Advised customers on bank products, services and financial planning options
• Completed daily cash balancing and operated ATMs
• Drove branch sales and portfolio growth by recommending various financial
products to prospective customers
• Tracked payments, account updates and customer interactions
• Achieved or exceeded personal sales goals on consistent basis
• Generated leads through networking, cold calls, and email campaigns Strong Interpersonal Skill

Problem Solving Quality control

EDUCATION Risk Management

Business Administration 06/2009 - 11/2012 Document Verification

Periyar University Namakkal, India Team Management Quick learner

Office Management
Higher Secondary School 05/2009 - 05/2009
Transaction Monitoring MS Office
Bharathi vidyalaya hr sec school Salem, India

Post Graduation Diploma in Banking 04/2016 - 09/2016

Operations
NIIT Karur Centre Karur, India I wanted to become a
Senior AML Specialist.

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