SANTHOSH SUBRAMANI

Branch Operations Manager

E +971 585073902
@ santhosh2012bba@gmail.com
9 Dubai, UAE

EXPERIENCE SUMMARY
Accomplished and prolific Banker,
Branch Operations Manager 02/2022 - 01/2024
offering over 8 Years'
Kotak Mahindra Bank Hosur, india professional experience in
establishing and nurturing
•
Ensured compliance with banking regulations and policies.
sustainabke relationships with
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Maintained compliance frameworks, policies and documentation to
customers. Adept at evaluating
support audits. Planned and executed compliance audits to check
customer concerns and needs to
company policies, procedures and controls.
provide them with bank services
•
Built long-term relationships with lucrative clients by utilizing active listening,
and products that facilitate the
effective communication and dynamic interpersonal skills.
attainment of their financial
•
Customized products and services to meet specific banking requirements.
goals.
•
Manage the good relationship with the vendors and Higher relationship
to resolve the customer queries on timely manner.
•
Managed and inspired team members to perform to full potential, driving branch
profitability. LANGUAGES
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Learn new Process on daily basis to avoid customer escalations. English Proficient

Service Delivery O cer 02/2020 - 12/2022 Tamil Proficient

Kotak Mahindra Bank Namakkal, India

•
Resolve customer queries on time basis. STRENGTHS
•
Built strong rapport with new and existing clients to better serve financial
needs and promote branch loyalty.  Problem Solving
•
Boosted customer base, acquiring new customers and identifying needs
to deliver relevant products.
•
Customized products and services to meet specific banking requirements.
ACHIEVEMENTS
Assistant Manager 08/2016 - 01/2020
 Branch got Well
ICICI Bank Thiruvarur, india Control Audit Rating
•
Advised customers on bank products, services and financial planning options during my working
•
Completed daily cash balancing and operated ATMs period.
•
Drove branch sales and portfolio growth by recommending various
financial products to prospective customers
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Tracked payments, account updates and customer interactions
•
Achieved or exceeded personal sales goals on consistent basis SKILLS
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Generated leads through networking, cold calls, and email campaigns
Strong Interpersonal Skill

Problem Solving Quality control

EDUCATION
Risk Management
Business Administration 06/2009 - 11/2012
Document Verification
Periyar University Namakkal, India
Team Management Quick learner
Higher Secondary School 05/2009 - 05/2009 Office Management

Bharathi vidyalaya hr sec school Salem, India

Post Graduation Diploma in Banking

04/2016 - 09/2016 PASSIONS
Operations
NIIT Karur Centre Karur, India  I wanted to become a
Senior AML Specialist.

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