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14783360903561779
14783360903561779
To cite this article: Johan Larsson & Stig Vinberg (2010) Leadership behaviour in successful
organisations: Universal or situation-dependent?, Total Quality Management & Business Excellence,
21:3, 317-334, DOI: 10.1080/14783360903561779
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Total Quality Management
Vol. 21, No. 3, March 2010, 317 –334
Leadership behaviour has a critical role in the creation of successful organisations. This
article reviews dimensions of leadership behaviour theory and their relationship to
effectiveness, productivity, quality, health and job satisfaction in organisations. The
article has two purposes: (1) to identify and summarise leadership behaviours
common among successful organisations; and (2) to use these common elements to
discuss those theoretical implications which concern situational aspects of successful
leadership behaviour. The successful organisations studied for this work were two
manufacturing companies, one hospital and one retail operation. The case studies
were performed in connection with two leadership research projects. They focused on
quality work, effectiveness, working environment, subordinate health and perceptions
of the leadership. The common leadership behaviours were explored using a
comparative qualitative method. The identified common leadership behaviours were
then analysed in relation to the three-dimensional leadership behaviour theory
(change-, structure- and relation-orientation) to explore distributions between
dimensions. Nine common groups of behaviours were identified and described. The
qualitative analyses showed that the identified behaviours were in all three behaviour
dimensions. Also evident was that relation-oriented leadership behaviour was by far
the strongest of the three. The conclusion is that a successful leader uses high
relation-orientation as a base. At the same time, this successful leader uses all three
behaviour dimensions. The two additional dimensions of structure- and change-
orientation can be altered by leaders according to situational factors. This conclusion
implies that successful leadership behaviour includes both universal and contingency
elements.
Keywords: leadership; leadership behaviour; quality; quality management; health; job
satisfaction; productivity; effectiveness
Corresponding author. Email: Johan.Larsson@miun.se or Johan.Larsson@qfromz.com
in all situations is what leads to the most effective organisations – a universal perspective
(e.g. Andersen, 1994; Blake & Mouton, 1985; Lennerlöf, 1968; Misumi, 1989; Misumi &
Peterson, 1985). Others maintain that leadership behaviour must change according to
situational aspects and preferred outcomes – a contingency perspective (Arvonen, 2002;
Arvonen & Pettersson, 2002; Hersey & Blanchard, 1969, 1982a, 1982b; Reddin, 1970).
A clear conclusion as to whether a universal theory or contingency theory is most effective
could not be reached (Andersen, 1995).
The third dimension of change-orientation was introduced in the 1990s as an
increasing change pressure in society and organisations became evident (Ekvall &
Arvonen, 1991, 1994; Yukl, 1997, 1999). There is not a lot of research about this
dimension (Skogstad, 1997; Wolvén, 2000; Yukl, 2006). In this article we present a
theoretical review of leadership behaviour as associated with the outcomes of effective-
ness, productivity, quality, health and job satisfaction. This summary focuses mainly on
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the leadership behaviour theory and its two or three dimensions as they are related to
these five outcomes.
motivate rather than to closely control. Yukl (2006) defines task-oriented behaviours as
those which are used primarily to improve efficiency and process reliability. He defines
change-orientated behaviours as being primarily used to improve adaptation to external
environments. Relations-oriented behaviours are primarily used to improve human
relations and human resources. Bass and Riggio (2006, p. 56) concludes that transforma-
tional leadership affects group performance regardless of whether performance is
measured subjectively or objectively. Another way for leaders to influence performance
determinants is by implementing or modifying formal programmes, using management
systems as, for instance, total quality management (TQM), and adding key aspects of
formal structure (Yukl, 2006, pp. 370 – 371).
the earlier levels. A change from coaching to participating (high relation and lower struc-
ture behaviours) may be preferred in the higher levels of TQM implementation (ibid.).
These findings underline the importance of relation-oriented leadership behaviour and,
in effect, treat high relation-orientation as a universal factor.
Described by a number of authorities is that the factor of leadership is of crucial impor-
tance for successful implementation of quality management and in achieving high organ-
isational performance in terms of quality, productivity and effectiveness (Bergman &
Klefsjö, 2003; Dahlgaard et al., 2002; Deming, 1986; Juran, 1989; Kanji & Asher,
1993). The processes of quality design, quality control and quality improvements are
stressed as important to focus on in order for leaders to improve quality (Juran, 1989,
1995). Two other important quality management concepts which include leadership beha-
viours are the 14-point list by Deming (1986) and the TQM concept as described by
Bergman & Klefsjö (2003) and Dahlgaard et al. (2002).
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their work environments – increasing the autonomy, involvement and control; (4) leaders
inspire their employees to see a higher meaning in their work; (5) leaders provide intellec-
tual stimulation; and (6) leaders are charismatic (Nyberg et al., 2005). Skogstad (1997)
found a significant relationship between relation-oriented leadership behaviour and job
satisfaction. Relationships with health outcomes were less significant. Task-orientated
leadership behaviour had fewer relationships with satisfaction measures when compared
to relation-orientation. Task-orientation had no significant relationship with health
outcomes. Change-orientation predicted job satisfaction, organisational commitment
and leader efficiency. The studies gave considerable support for a change-oriented
leadership behaviour dimension (ibid). Larsson et al. (2007) found that there were
relations, to some extent, between theory Y-oriented (McGregor, 1960) leadership
values and methodologies and co-worker health outcomes.
Aronsson and Lindh (2004) found a relation between leadership support and long-term
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healthiness. Karasek and Theorell (1990) described a relationship between high support,
high subordinate self-control and reasonable work demands and the factors of health
and productivity. The leader can control these three work characteristics and thereby posi-
tively influence subordinate health and productivity. Vinberg (2006, 2008) researched
small private organisations and identified a relation between relation-oriented leadership
and health outcomes. Fjell (2007) and Fjell et al. (2007) researched small public organis-
ations using the three-dimensional behaviour theory and found that poor appraisals of
managers and their leadership styles were associated with high levels of musculoskeletal
pain. The association between musculoskeletal pain and leadership style varied according
to the sector studied; for instance, poor appraisals (low scores) on change- and relation-
orientation were associated with high levels of musculoskeletal pain in the home and
health care sectors. Poor appraisals by subordinates of their leaders’ change dimension
were most strongly associated with high levels of musculoskeletal pain (ibid.).
Ekvall and Arvonen (1994) identified three profiles that were superior concerning sub-
ordinate ratings of leader competence and satisfaction with the leader: the ‘super leader’
(high in all three dimensions), the ‘gardener’ (high change, low structure, high relation)
and the ‘management by objectives leader’ (some change, high structure and relation).
Using the three-dimensional theory, Arvonen (1995) researched the impact of leadership
behaviour upon the mental health of subordinates (dissatisfaction with work, mental
fatigue and psychosomatic load). The highest correlation (negative) was between leader-
ship behaviour and dissatisfaction – with a low variation between the three behaviour
dimensions of change, relation and structure. The relation dimension was ranked
highest. Mental fatigue was positively correlated with change-orientation. Task- and
relation-orientation were negatively correlated with mental fatigue when the immediate
superior was relation- and task-oriented. The relation was not strong, but it was statisti-
cally significant. There was no relationship between change-orientation and psychoso-
matic load. The correlation between relation- and task-orientation, and psychosomatic
load was negative – meaning that higher behaviour scores on these dimensions had
lower psychosomatic load scores. Arvonen (1995) consistently found that relation-
oriented leadership behaviour was positively associated with mental health indicators.
The quality management value ‘management commitment’ (which includes a clear
leadership perspective), has been shown to be positively correlated with subordinates’ per-
ceptions of their own health (Bäckström, 2006; Lagrosen, 2004, 2006; Lagrosen et al.,
2005, 2007). In addition, Axelsson (2000) found that deficits in management practices
were related to a worsened working environment and higher deficiency rates. In contrast,
other studies found that quality management factors, including leadership behaviours,
322 J. Larsson and S. Vinberg
could increase stress and negatively affect other health-related indicators (Barklöf, 2000;
Kivimäki et al., 1997; Lindberg & Rosenqvist, 2005; Öhrming & Sverke, 2002; Sommer &
Merrit, 1994).
The influence of leadership and the ability of leaders to learn to change their beha-
viours were demonstrated in an intervention study by Theorell et al. (2001). Managers
who participated in an education programme about the psychosocial work environment
had subordinates with significantly decreased serium cortisol levels who felt that they
had greater decision authority.
Purpose
This article’s purpose is: (1) to identify and summarise leadership behaviours common
among successful organisations; and (2) to use these common elements to discuss those
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Research projects
The first research project, ‘Leadership and Commitment for Sustainable Health’, started in
2002. The project’s focus has been to identify those leadership and organisational meth-
odologies that constitute Sweden’s best workplace practices. The selection criterion is
that studied organisations shall have received the yearly award ‘Best Workplace in
Sweden’ given by the Swedish insurance organisation Alecta. Organisations being con-
sidered for the award are extensively reviewed and audited by independent experts. The
audits and review emphasise looking at the organisations’ work and leadership, internal
partnerships, working environments and efficiencies. The award process is similar to
the Malcolm Baldridge National Quality Award (NIST, 2003) and the European Quality
Award (EFQM, 2003). The health indicators of self-assessed health and sickness
absence are measured. No direct quality outcome measurements are performed; success
in terms of financial outcomes and efficiency measured in the award audit can be
viewed as an indicator of high quality in the organisations. Several publications have
used this project as an empirical base (Bäckström, 2006; Bäckström et al., 2005, 2006;
Harnesk, 2004; Lagrosen et al., 2005, 2007; Larsson, 2004, 2007; Larsson, Bäckström
& Wiklund, 2009; Wreder, 2006). In this paper, three organisations from the project are
included. These are: Fresh AB, Stockholm South General Hospital’s (SSGH) Emergency
Department and Roxtec International AB.
The second research project, ‘Health Promotion through Organisational Control’,
started in 2004 and ended in 2007. We were involved in organising and carrying out
the research throughout the project. The project focused on the development of an
organisational control system using aspects of leadership and organisational control and
which also included health statements (which can also be called health closures). Eight
organisations located in mid-Sweden participated in the project. These organisations
came from different sectors of the economy, were of different sizes and gender distribution
varied. A more detailed description of the organisations and the process used to select
participants may be found in Larsson et al. (2007) or Larsson (2007). Several publications
used this project for an empirical base (Larsson, 2007; Larsson et al., 2007; Larsson,
Landstad & Vinberg, 2009; Malmquist et al., 2007). For this paper a highly successful
grocery franchisee, ICA Supermarket in Svenstavik, is included as its profile is so
similar to that of the award-winning organisations.
Total Quality Management 323
Case I – Fresh AB
In 2001 Fresh AB received the award ‘Best Workplace in Sweden’ in the small organis-
ations category. The company develops, manufactures and markets ventilation products
for indoor environments. It is located in a small village named Gemla in the south of
Sweden. In 2002 Fresh AB had 54 workers. The company is 95% privately owned; the
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Method
Common leadership and organisational behaviours used by Fresh, Roxtec and SSGH were
analysed using a comparative qualitative strategy. The conditions for a leadership and
organisational behaviour to be viewed as common were that it should be present in at
least two of the three organisations and valued as highly important for organisational
success by subordinates (Larsson, Bäckström & Wiklund (2009)). This yielded eight
groups of behaviours – these are the first eight groups of behaviours listed in Table 1.
These groups contain one or several behaviours that are practised by the organisations.
A more detailed description of the method and findings may be found in Larsson,
Bäckström & Wiklund (2009) and Larsson (2007).
From in-depth interviews with the owner, manager and two subordinates the leader-
ship methodologies9 used at ICA Svenstavik were identified. Examples of identified lea-
dership methodologies were: using an active dialogue, a high level of employee delegation
and participation, use of reinforcing comments, reflecting upon personal leadership
practices, having a positive attitude, and fostering a positive culture in the workplace.
Valuations of importance concerning each method for organisational success were not
performed with respondents in this project. For description of the method and the
results see Larsson (2007) and Larsson et al. (2007).
The groupings of behaviours found with Fresh, Roxtec and SSGH were compared with
the methodologies identified at ICA. The heading ‘Common elements of successful leader-
ship’ in Table 1 lists the behaviours which were common to all and two which were present
but not as strongly.
Personal leadership, one of the two, was strongly emphasised at ICA but not as clearly
for Roxtec, SSHG and Fresh. At ICA the leader reflected upon his personal leadership
practices. The leader felt a personal responsibility to maintain a positive attitude and to
foster a positive workplace culture as leadership behaviours. Personal leadership has
been described elsewhere as an important cornerstone in leadership and as an important
tool for continuous leadership development (e.g. Blanchard, 2007; Covey, 1990; Senge,
1990). Although the personal leadership behaviours were not clearly evident in the
other three organisations, all four leaders conveyed the feeling that their leadership behav-
iour was based on considerable personal reflection. On the basis that ‘Reflective personal
leadership’ was, to some extent, common to all it was added as the ninth group of beha-
viours in Table 1. While the group ‘Learning culture’ was not identified as being strongly
used by the ICA leader it couldn’t be said to be excluded. The leader used dialogue as a
Table 1. Common elements of successful leadership.
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(Continued)
326 J. Larsson and S. Vinberg
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Table 1. Continued.
Common groups of behaviours Cases I, III, IV Case II
Plainness and simplicity † †
The leaders encourage the subordinates to make decisions on their own which creates quick decision-making without
time-consuming meetings. Each subordinate has a specific task, a responsibility area and enough authority to make
decisions needed to accomplish assignments. The leaders have made clear the customers needs and that everyone’s
contributions are needed to satisfy those needs through the use of a flat organisation and clear communication where
everyone is involved.
Humanity and trust † †
The leaders are deeply aware that mental and social well-being is a precondition for effective organisational performance.
Some employees said that, ‘if we feel good then we perform better, and the leaders know this’. Communication and trust
are keywords; there is a mutual confidence between leaders and subordinates. Everybody relies on each other.
Walking around † †
The leaders frequently walk around in the organisation and talk to all employees (so-called management by walking
around); not just about the work, also about how they were feeling. The leaders know the employees and also had the guts
to ask awkward questions. The employees confirmed this and said that they had a strong, positive relationship with their
leaders. Both owners and leaders acted, when needed, as an extra or fill-in worker.
Reflective personal leadership W †
The leaders reflect about own leadership practices, personally have a positive attitude and try to foster a positive culture in
the workplace.
Total Quality Management 327
The leaders spent time thinking about their leadership practices. They felt a personal
responsibility to maintain a positive attitude and to foster a positive culture in their
workplaces.
Discussion
Literature and practice on how strongly a particular situation or work event should affect
the choice of leadership methods or behaviours is divided. Perspectives range from
advocating leadership practices which use high structure, high relation orientated leader-
ship behaviour in all situations to the opinion that behaviour should vary, for instance
according to the maturity of the subordinates – a more situational-dependent approach
to leadership. In this article, common leadership methodologies in four successful
organisations were identified and described. The organisations differed situationally by
such factors as size, type of operation, industry, market situation and organisational
structure. The analyses of common leadership behaviours in this paper found the three
behaviour dimensions – change, structure, and relation (Ekvall & Arvonen, 1991, 1994;
Yukl, 1997, 1999, 2006). Clearly, the relation-orientated leadership behaviours were
most strongly identified in the empirical material.
The results of this study indicate that high relation-oriented leadership behaviour was
used as a foundation by the leaders in the studied organisations which had successful
outcomes concerning effectiveness, quality work, health outcomes and subordinate
perceptions of their leaders. The common elements described in an earlier section can
be seen as a starting point when looking at the development of leadership practices in
other organisations where leader behaviour can vary according to situational aspects
such decision latitude, maturity of subordinates, work content and industry.
The common leadership behaviours identified in these studies show similar outcomes
to the research about successful organisations in United States by Peters and Waterman
(2004). Many of the eight categories of methodologies described in their book In
search of excellence (ibid.) were closely similar to those in this study. Those which
stood out the strongest were: a bias for action, being close to the customer, autonomy
and entrepreneurship, productivity through people, hands-on, value-driven, and simul-
taneous loose– tight properties. Of particular interest to us is that the same elements we
found in our exploratory studies here in Sweden were also found in North American
studies carried out as long as several decades ago. It might be possible to learn how to
factor out such influences as geography or culture so as to identify some categories of
Total Quality Management 329
organisational behaviours that are more universal. It may also help in understanding how
to successfully practise leadership to achieve healthy and effective multicultural
organisations.
Conclusion
Several similarities between the four studied successful organisations were found during
the analysis. The analysis identified nine groupings of common behaviours. These were:
strategic and visionary leader role, communication and information, authority and respon-
sibility, learning culture, worker conversations, plainness and simplicity, humanity and
trust, walking around, and reflective personal leadership.
The identified behaviours are present in all three behaviour dimensions (change-,
structure-, and relation-orientation). This does tend to support the contention that
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leadership behaviour is three rather than two dimensional. There is a preference in the
findings which favours the relation-oriented leadership behaviour. Our conclusion is
that successful leadership involves a high relation-orientation as a base yet it uses all
three behaviour dimensions where structure and change-orientation vary according to
situational aspects. This conclusion supports the contention that successful leadership
behaviour includes both universal and contingency elements. By taking this element
into account in leadership research and practices then the influence of situation is
considered a variable.
Admittedly, this study is of a small number of case-studied organisations and as a
basis for generalisations the small numbers must be considered. On the other hand, the
detail and depth of study and analysis would not be logistically practical if carried out
with a large number of companies. That three of the four companies reported here are
award winners is a consideration when addressing population size – not that many com-
panies received a top award so the number of potential subjects is small. This paper
emphasises description and exploration to find common patterns of leadership behaviours
to analyse and use as a base for more in-depth knowledge and to identify lines for further
research. It is difficult, and perhaps naive, to try to explain the success in the studied
organisations only in terms of leadership. At the same time, empirical findings and the
universally recognised formal power and influence of a leader in an organisation strongly
indicate that the factor of leadership can be of importance in the creation of healthy and
effective organisations.
Further research
Several directions for further research and development are evident. One path is to
research the connection between leadership and quality performance where knowledge
from the disciplines of leadership and quality management can be combined for further
theory development. An alternative path is to look at the relation between leadership
and health outcomes – a path not so well developed. This work can help to integrate
and support the development of the workplace health management (WHP) concept
which we strongly support (for a discussion about WHP models see Larsson, Landstad
& Vinberg (2009)). As a third path we re-emphasise Yukl’s (1994, p. 310) observation
that there is a continuing need to continue the development of leadership theory models
that incorporate both universal and contingency elements. Continuously present and
relevant situational factors need to be identified and integrated into research models and
theories.
330 J. Larsson and S. Vinberg
Acknowledgements
The authors are grateful to VINNOVA (The Swedish Governmental Agency for Inno-
vations Systems), AFA Insurance, Swedish National Institute of Public Health and the
Division of Ecotechnology and Environmental Science at Mid Sweden University for
their funding of this research.
Notes
1. In this paper leadership is defined as ‘. . . the process of influencing others to understand and agree
about what needs to be done and how to do it, and the process of facilitating individual and
collective efforts to accomplish shared goals’ (Yukl, 2006, p. 21).
2. In this paper organisational effectiveness is defined as ‘. . . grade of fulfilment of objectives’ and
can be viewed as the benefit of the performed achievement. Both internal (fulfilment of internally
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