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ZF Directive _Regulation of Special Characteristics__20240716
ZF Directive _Regulation of Special Characteristics__20240716
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Assigned C2.08.01
Process(es) Manage Special Characteristics through the product life cycle
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Work Instruction Corporate Function WICF_C2_0008_EN
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Table of Contents
Changes from the previous version are identified with a vertical line at the left margin of the
regulation.
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Revision
Chapter Page Type of revision
No. Date
2. Purpose
The purpose of this Work Instruction is to define, mark, derive and handle Special
Characteristics and to reduce the risk of Product non-compliance. All products and all respective
production processes specification are represented by characteristics, which must comply with.
“SC are characteristics which require special care"” [VDA - A Process description covering
Special Characteristics (SC)]. This does not exclude the possibility that SC may be identified
also in other processes. (e.g., ISO 26262 Functional Safety)
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The obligation of special care must be fulfilled, because deviations in these characteristics can
seriously affect product safety, product lifetime, assembly capability, product functionality,
and/or quality of the following processes and violate official or legal regulations.
IATF16949 requires measures for determining and handling SC.
To fulfill normative guidelines and to achieve economic objectives subsequently, this Work
Instruction specifies the ZF uniform definition, marking, derivation and handling of SC.
In alignment with the department Corporate Risk & Control Management (FAR), ICS controls
are not referenced in this Work Instruction.
This Work Instruction replaces former Directive DCF 17-02. “Regulation of Special
Characteristics (SC) within the ZF Group”, Rev.02. Existing drawings with reference DCF 17-
02 that were released prior to the release of this WICF may remain unchanged. The
applicability of this WICF is for drawings that are released after this publication.
3. Area of Validity
This document applies to 1all employees of ZF Friedrichshafen AG and all its directly and
indirectly controlled subsidiaries (collectively, the “ZF Group”) of Corporate Functions Q -
Corporate Quality Management, O – Corporate Production and D – Corporate Research and
Development (Central Functions, Divisions and Regions)
This Work Instruction is binding for all ZF employees of the above-mentioned Corporate
Functions that work (define, derive, handle, measure, document, etc.) with SC.
Compliance of requirements described in this Work Instruction is covered by deliverables of
GDPEP: Global Development and Product Evolution Process and applies to all components,
subassembly, and top-level assembly products (products directly for customers) which are
provided by ZF.
This mandatory Work Instruction applies to all projects with scope of GDPEP, unless agreed by
a Customer-Specific Requirements (CSR). Current products (start/commissioning after the
release of this document) don´t have to adjust to this guideline retroactively.
In the event of any conflict between this Work Instruction and the Executive Management
Approval Matrix (“EMAM”), the provisions of the EMAM shall prevail and be binding.
The application of this Work Instruction is subject to any conflicting applicable local laws.
1
In the event of any conflict between this document and the Executive Management Approval Matrix (“EMAM”) and/or applicable
local laws the provisions of the EMAM / laws shall prevail and be binding.
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4. Responsibilities
The Head of each ZF Entity, Division, Corporate Function and Region that falls under the scope
of this Policy is responsible for its implementation and adherence to it in accordance with
applicable legal requirements.
Every manager that falls under the scope of this policy must take all actions necessary to ensure
that all their employees who are affected by this policy are familiar with its content and their
responsibilities under it.
5. Agreement
• If needed, framework and specification laid out in this Policy may be interpreted with
stronger or tighter criteria when applying (Division, BU Business Units and Product
Lines), without contradicting this guideline.
• SC defined by the customer must be assigned to the relevant classes (see appendices)
to the extent of agreed customer-specific requirements.
• English name descriptions and representative letters must be used for consistent
characteristic names. (See chapter 7)
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6. Abbreviations
C Critical Characteristics
NVH Noise, Vibration & Harshness – Noise and vibration characteristics of vehicles.
S Significant Characteristics
SC Special Characteristics
SPFM & LFM Single Point Failure Metric & Latent Fault Metric (ISO26262)
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7. Definitions
Product Characteristics
A requirement defines what a product or process must achieve. The term "characteristic" covers
identifying specification, starting from the functional level to the level of characteristics
identifying the product and the process. A Product Characteristic must be controlled, such as
• Dimension (geometrical specification, etc.,)
• Material properties (core hardness, friction coefficient, elasticity, etc.,)
• Appearance (color, optical defects, etc.,)
• Contamination (dust, inclusions, porosity, etc.,)
• Performance (Spring force, breaking strength, electrical conductivity, etc.,)
All characteristics relating to the definition of a part or component must be achieved within
the defined specification.
Special Characteristics
“Characteristics of a product which do not have adequate robustness, which are difficult to
comply with in production and which, in the event of deviation, lead directly to serious
consequences can be identified as special characteristics.” [VDA - A Process description
covering Special Characteristics (SC)]
Only characteristics which are measurable or attributable can be marked as SC.
Special Characteristics as defined by ZF are categorized as follows:
• Critical Characteristics (C)
• Significant Characteristics (S)
All SCs must be captured in the technical documents.
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Optional Characteristics
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Introduction/Necessity
The following process conducts the derivation of SC, so that the special designation of these
characteristics is preserved (see chapter 1). “As much as necessary, as little as possible” [VDA
- A Process description covering Special Characteristics (SC)] is the aim in guaranteeing robust
design, i.e., the more robust a product design, the fewer special characteristics are required.
Procedure
Identified SC within the scope of process flow (chapter 8.7) are initially described and handled
as potential SC.
The preliminary allocation of SC is subjected to confirmation through a filter and verification
process.
The derivation process of SC takes place in 4 steps:
1. Identifying of Potential SC
2. Product Concept Filter
3. Product Design and Experience Filter
4. Process Assurance
The product specific properties, requirements, and production conditions must be considered
when determining SC and their handling in production.
If deviations in many characteristics can cause a malfunction it should be considered whether
it is feasible to mark a functional characteristic on higher level (e.g., breaking strength,
flammability, Leakage etc.,) then it’s possible with a project team decision.
The derivation process does not apply solely to individual parts but may also apply to family,
platform or groups of products using the same product concepts, assemblies, or definitions.
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SC result, for example, from safety, legal and regulatory requirements as well as customer
demands, ZF standards or by determinations of the project team on the base of experiences of
preceding projects (lessons learned) and complaints.
SC which are directly given by customer must be agreed at an early point of time (e.g., between
customer – ZF) and after confirmation to be included to the product documentation by ZF
without any use of filtering, before Quote approval if possible.
SC which are directly given by regulations (e.g., Type approval marking) or affecting/controlling
certified characteristics must be included to the product documentation without any use of
filtering.
Risk analysis (e.g., Fault Tree Analysis, Hazard Analysis, FMEA, FMEDA, etc.) provides a basis
for identifying potential SC.
Potential C:
A potential Critical Characteristic may directly affect:
• Safe vehicle/system operation.
• Compliance with authorities/government regulations.
• Severity S = 10/9
Potential S:
A potential Significant Characteristic may directly affect:
• The principal function (primary and secondary) in the vehicle/final product, or
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The objective of this filter is to avoid critical product malfunctions or effects in operation (failsafe
system/MSR) and thus SC. This should be achieved by design or concept changes at an early
development stage in the project.
The identified malfunctions are examined with a focus on whether a concept change either:
• Avoids critical/significant path or the SC completely.
o Linkage to the top event is omitted.
o The top event itself is omitted if not used otherwise.
or
• Optimization mitigates the effects through conceptual countermeasures (secure fallback
level, redundancies, etc.). Consequence is:
o Linkage to less critical top event
o Failure pattern still exists, but less critical.
See flow chart step 2, if applicable then loop back to step 1.
Concept assurance for example through:
• Redundancies (parallel or in case if need)
• Secure fallback level (“failsafe”)
• Functional and Technical Safety Concepts
This filter (see flow chart row 3) is designed to safeguard/avoid SC in the development process
after technical feasibility (e.g., DFM/DFA) of design between Design, Quality and Production.
Each potential Special Characteristics must be re-evaluated by the responsible R&D team
depending on the product design robustness.
Verification results are the basis for robustness evaluation of Product Design regarding identified
potential SC for example:
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Other methods to evidence the robustness are accepted; the methodology or process must be
defined. If Product Design Robustness is fulfilled within the risk analysis the potential SC is no
longer traced as a SC and not entered into the technical documentation (e.g., drawing). The
linkage to severity value remains to assure the verification.
Use of experiences of preceding projects is allowed.
It is possible to take verifiable experiences of preceding project into account.
Conditions are:
Use of proven design in the follow-up project
• Positive field experiences (no complaints) of predecessor product
• Production process of a new product must be similar to current process (experience
only comparable in case of similar product design and similar process design)
• Comparable use (stress)
The Experience Filter is valid for the evaluation of all SC. For valuation of C-characteristics an
additional basic robustness verification (e.g., simulation, calculation) beside Experience Filter
must be executed. Agreed SC are taken into the technical documentation (e.g., drawings).
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The objective of this chapter is to describe the establishment of an assurance strategy (specific
to production process) for each SCs. This step is not to eliminate special characteristics, but for
assurance only.
The identification of further process relevant characteristics is to ensure a safeguarded
production process (internal/external). This happens by risk observation, e.g., DFM/DFA and
Process FMEA, of the production process (see flow chart row 4).
• Poke-yoke/error proofing
• Design by tool or process flow (PLC)
• Process capabilities
• Technical solutions (e.g., reference dimension for same clamping)
• Lessons Learned from former projects
• Historical data like ppm
• Other data-based evidence
VDA handbook “Product Manufacturing and Delivery Robust Production Process“ can be used
for guidance. [VDA|QMC - Product Manufacturing and Delivery Robust Production Process]
The sufficient assurance of each special characteristic should be agreed between
Manufacturing Engineering and Quality Assurance. Special Characteristics should be assured
depending on where the characteristic is produced. All SC’s must be marked in the relevant
documents (e.g., control plan).
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Flowchart
Remarks
ZF Friedrichshafen AG Derivation of Special Characteristics
(SC - Special Characteristic; C - Critical Characteristic; S - Significant Characteristic)
Input
Step Description Process Output
(Examples)
Identifying of Potential SC (Effect Analysis)
Project Approval
Effects Analysis
--> Product concept, requirements and
functions on vehicle/final product level Mitigated effects or
Effect indentification complete avoidance
--> Customer demands for specifications/
1 Potential Special Characteristics on high level description
--> Safety/legal/regulatory requirements end customer
--> Lessons learnt from similar and related
project development and end-user
Potential SC
experience. Directly given SC
(customer agreed,
law, regulatory,
commodity parts)
Avoidance of failure effects in operation
Concept design No
validated?
Product Concept Filter
No
No
Product design verified
Product Design and Experience Filter
No
Marking of SC
in technical
Documentation
Avoidance of failures in production process that
Production Planning /
affects final customer
Process filter
Process Assurance
Process Assurance
--> Technical documentation
4 Marking of SC in all relevant documents (e.g. Control Plan)
--> Summarized SC
--> PFMEA
Assurance of determined
SC in production
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General Determinations
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Specific Requirements
Compliance of SC to specification/drawing must be constantly verified, i.e., through special measures (reliability
analysis, error proofing, process parameter monitoring, etc.) or process capability or 100% inspection.
Verification
e.g., Capability Short term: min > 1.67 Short term: min > 1.67
Long term: min > 1.33 Long term: min > 1.33
The archiving of all documentation relating to the activities involved in determining special characteristics are to be
Archiving retained according to Global Records Management PS 20-0206. (Min. 15 years acc. to OPS.710)
Retention periods for the suppliers regarding documents, records and reference samples are defined in QD83.
Production Production deviations need special recorded approvals and must be verified regarding their impact.
Deviation
Marking in
Drawings C 200 S 521
(Examples)
Note: The definition and rules to perform a short-term and long-term capability studies are
defined in Chapter 8.4 (Process Qualification) in VDA Band 4; Section 3: Methods. (VDA. 2021
, 2021)
10. Timing
The timing for Special Characteristics in both Application and Core phases of a project shall
be in alignment with the Global Development and Product Evolution Process (GDPEP).
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ID Title
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12. Annexes
ID Title
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