Stephen Kabah

Conyers, GA, 30094, US

+1 412-620-3549
kabah26@gmail.com

Work Experience

08/01/2008 - 12/01/2011

GHANA HEALTH SERVICE, Customer Service

Representative
Contact customers to respond to inquiries or to notify them of
claim investigation results or any planned adjustments.
Review claims adjustments with dealers, examining parts
claimed to be defective, and approving or disapproving dealers'
claims.
Refer unresolved customer grievances to designated
departments for further investigation.
Confer with customers by telephone or in person to provide
information about products or services, take or enter orders,
cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to
resolve customers' problems.
Keep records of customer interactions or transactions,
recording details of inquiries, complaints, or comments, as well
as actions taken.
Complete contract forms, prepare change of address records, or
issue service discontinuance orders, using computers.
Obtain and examine all relevant information to assess validity
of complaints and to determine possible causes, such as
extreme weather conditions that could increase utility bills.
Determine charges for services requested, collect deposits or
payments, or arrange for billing.
Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money,
or adjusting bills.
Review insurance policy terms to determine whether a
particular loss is covered by insurance.
03/01/2014 - 02/01/2017

pockets pool and pub, security personnel

09/01/2015 - 09/01/2019

Circle K Stores Inc., Store Trainer

05/01/2019 - 11/01/2020

BurgerIM, Store Manager (Management)

Perform sales floor work, such as greeting or assisting

customers, stocking shelves, or taking inventory.
Perform personnel functions such as selection, training, or
evaluation.
Develop or implement product-marketing strategies, including
advertising campaigns or sales promotions.
Prepare staff work schedules and assign specific duties.
Direct or coordinate financial or budget activities to fund
operations, maximize investments, or increase efficiency.
Plan or direct activities such as sales promotions that require
coordination with other department managers.
Plan store layouts or design displays.
Review financial statements, sales or activity reports, or other
performance data to measure productivity or goal achievement
or to identify areas needing cost reduction or program
improvement.
Monitor suppliers to ensure that they efficiently and effectively
provide needed goods or services within budgetary limits.

Education

2008

Presbyterian Boys Senior High School, High School in

General Studies

2018
Tallahassee Community College, Associate Degree in
Liberal Arts and Sciences/Liberal Studies