SHAWN OWENS

CUSTOMER SERVICE AGENT 346-377-7397

DETAILS PROFILE
346-377-7397 Customer service professional with 7 years of experience dedicated to improving client
shawnowens14@gmail.com retention and customer satisfaction. Streamline services by providing customers with
reliable and accurate information. Demonstrated ability to establish rapport with clients
SKILLS and capacity to troubleshoot issues resulting in reconciliation. Highly professional,
organized, and efficient. Experienced in providing clear and effective communication to
Interpersonal Skills others.

Microsoft Excel
EMPLOYMENT HISTORY
Ability to Multitask
Personal Shopper at HEB Grocery Company, Richmond
Creativity 2019 — 2020

Provide suggestions and guidance on products to customers. Complete order

Effective Time Management
processing, prepare deliveries, and resolve related issues.
Leadership Skills · Engaged with customers and accommodated special instructions for orders.

Communication · Collected, packaged, and delivered online orders in a timely fashion.

· Advised customers on suitable substitutes ensuring satisfaction was met.

Fast Learner
· Responded rapidly and effectively to customer concerns or requests.
Computer Skills

Ability to Work Under Pressure
Microsoft Office
Ability to Work in a Team
Communication Skills
Collections Specialist at Conns Corporate Office, Beaumont
2015 — 2016
Managed collection of outstanding accounts receivables from clients in fast paced
environment. Responsible for identifying and monitoring delinquent payments,
contracting debtors to establish debt pay-offs arrangements, and tracking collection
reports and activity.

Customer Service · Settled over 400 client account discrepancies, queries, and conducted information
research.

· Developed repayment plans for defaulted customer accounts with 45% retention rate.

· Corresponded daily with several in-house departments and outside agencies related to
collections.

· Established solid professional relationships with clients to ensure positive experience.

Team Lead at Macy's, Beaumont

2014 — 2015

Promoted welcoming and comfortable shopping experience for customers by

exhibiting outstanding customer service. Individually guided consumers through
merchandise selection by adequately responding to product questions and offering
recommendations.

• Customer service team lead in department of 25 sales associates.

• Recruiting and training new sales staff, assigning specific tasks to other sales staff,
and monitoring the team's sales performance.
• Solving customer complaints and answering customers' questions.

EDUCATION
Bachelor of Arts/Communications, University of Houston, Houston
August 2019 — December 2021