Reshaping

Work in the
Enterprise
ServiceNow and NVIDIA are transforming
enterprises with intelligent workflow
automation and generative AI
capabilities.

Introducing Now Assist

Now Assist brings native GenAI experiences across ServiceNow workflows,

automating tasks and transforming customer and employee experiences.

IT Services Software Development

Resolve complex issues faster and provide Create highly performant code and flows,
immediate response for simple incidents. adhering to best practices.
Deflect incidents, empower people, and
deliver engaging dynamic experiences
with natural human language.

Human Resources Customer Service

Connecting generative AI-based Improve customer satisfaction with
chatbots with workflows can help intelligent chatbots that provide instant
employees find the information they and accurate customer assistance. With
need faster and complete more tasks case summarization and resolution note
without requiring HR involvement. assistance, improve agent productivity.

ServiceNow customers will have access to

general-purpose and domain-specific LLM
options, building their own generative AI skills on
top of common models or leveraging
foundational models trained by ServiceNow on
its specific domains.

Product Highlights
NIM Serving Now LLMs
NVIDIA NIM inference microservices are enabling faster, scalable, and more
cost-effective large language model development and deployment within
Now LLMs. These domain-specific LLMs power the capabilities of Now Assist
and help ServiceNow customers scale generative AI across the enterprise.

StarCoder2
A product of the collaboration between ServiceNow, Hugging Face, and
NVIDIA, sets a new standard for code generation using large language
models. Trained on 619 programming languages, StarCoder2 can be further
specialized for tasks such as source code generation, workflow generation,
text summarization, and more.

Now Assist for Industry

ServiceNow and NVIDIA are expanding their partnership with domain-specific
solutions, starting with Teleco Service Management (TSM). Now Assist for TSM is
built on the Now Platform using NVIDIA AI to boost agent productivity, speed
time to resolution, and enhance customer experiences.

Our collaboration to build super-specialized generative AI for enterprises

will boost the capability and productivity of IT professionals worldwide using
the ServiceNow platform.
— Jensen Huang
Founder and CEO of NVIDIA

Custom Models
Intelligent Workflow Automation
Starting in the Telecom sector, ServiceNow and NVIDIA are
leveraging deep sector understanding to fine-tune large
language models with specific use cases in mind.
The first being Now Assist for Telecommunications Service
Management (TSM), focusing on business-critical use cases,
such as:
Customer Care – GenAI chat summarization and agent
assist. This helps agents serve customers quickly and focus
more time on the most complex cases.
Service Assurance - GenAI provides service assurance
teams, stakeholders, and customers a streamlined,
accurate, and rapid understanding of incidents.

“Together, NVIDIA and ServiceNow will help drive new levels of automation to
fuel productivity and maximize business impact.”
— CJ Desai
President and Chief Operating Officer, ServiceNow

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