9.

8.
7.
6.
5.
4.
3.
2.
1.

15

25.
24.
23.
22.
21.
20.
19.
18.
17.
16.
14.
13.
12.
11.
10.
No
NAME

Obtain and convey workplace information

Participate in workplace meetings and discussions

communication

Complete relevant work-related documents

Participate in workplace

Describe team role and scope

Identify own role and responsibility within team
environment
Work in team

Work as a team member

Integrate personal objectives with Organizational goals

Set and meet work priorities

Basic Competencies

Practice career
professionalism

Maintain professional growth and development

Identify hazards and risks

Evaluate hazards and risks

Control hazards and risks

safety procedures

Maintain OHS awareness

Practice occupational health and

Follow workplace procedures for health, safety and security practices

Deal with emergency situations

practices
and safety
Perform workplace

Maintain safe personal presentation standards

Greet customer

Identify customer needs

Deliver service to customer
service

Handle queries through telephone, internet and email

Provide effective customer

Handle complaints evaluation and recommendations

Follow hygiene procedures

hygiene
Observe
workplace

procedures

Identify and prevent hygiene risks

Common Competencies

Seek information on the industry

industry
Develop

knowledge
and update

Update industry knowledge

Plan and prepare for task to be undertaken

UNIT OF COMPETENCY: MODULE TITLE

Input data into computer

Access information using computer

Produce/output data using computer system
Perform computer operations

Maintain computer equipment and systems

Prepare bakery products

Decorate and present bakery products
products
Prepare and
produce bakery

Store bakery products

Prepare pastry products

Decorate and present pastry products

pastry products
Prepare and produce

Store pastry products

Prepare sponge and cakes

Prepare and use fillings

Decorate cakes
tortes and cakes

Present cakes
Prepare and present gateaux,

Store cakes
Core Competencies

Prepare iced petits fours

Prepare fresh petits fours
Prepare marzipan petits fours
Prepare caramelized petits fours

Display petits fours

Prepare and display petits fours

Store petits fours

Present and serve plated desserts
Plan, prepare and present dessert buffet selection or plating
Present desserts

Store and package desserts

REMARKS