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Exploring the Use of Quality Control Plans for Alternative

Contracting Methods in Highway Projects


Phuong H. D. Nguyen, A.M.ASCE 1; and Daniel Tran, M.ASCE 2

Abstract: Quality control (QC) is an essential component of quality assurance (QA) programs used to monitor and ensure the highway
construction projects’ quality. After receiving the contractor’s QC plan, state departments of transportation (DOTs) conduct review and
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acceptance, monitor the QC process, and ensure construction quality by performing inspection activities. Given that state DOTs are increas-
ingly implementing alternative contracting methods (ACMs), including construction manager/general contractor (CM/GC), design-build
(D-B), and public–private partnerships (P3), it is essential to consider the impact of shifting more responsibility to the contractor on quality
management activities, including developing and monitoring QC plans throughout the project development. The objective of this paper was to
investigate the implementation of QC plans for administering QA specifications in highway infrastructure projects delivered using ACMs.
The data collected from a national survey questionnaire of 43 DOTs in the US and structured interviews with seven DOT representatives were
employed to investigate this research’s objective. As a result, eight typical requirements of QC plans in ACM projects were identified in terms
of certification and qualification of QC personnel and process control. Additionally, the standard of care of QC staff in ACMs was not found
to be higher than that in design-bid-build. Nine risk factors related to the oversight of QC plans in D-B, CM/GC, and P3 highway projects
were identified. There was no statistical difference in the nine risk scores among D-B, CM/GC, and P3 projects. The findings from seven
case studies provide insights regarding the implementation of QC plans for ACM highway projects. This study contributes to the body of
knowledge by advancing the understanding of how state agencies execute and oversee QC activities in ACM projects. The outcomes of this
study may help state DOTs identify optimal QC practices to administer the QA process in ACM projects. DOI: 10.1061/JCEMD4.COENG-
14123. © 2024 American Society of Civil Engineers.
Practical Applications: This study investigates the current state of practice in implementing QC plans to manage and improve QA proc-
esses for highway projects delivered using ACMs such as CM/GC, D-B, and P3. This study synthesized and documented typical QC require-
ments used by state DOTs in reviewing, accepting, and monitoring contractor compliance with their QC plans. Additionally, the descriptive
and inferential testing results of nine risk factors in implementing QC plans in highway projects found in this study enable highway agencies
to effectively justify their monitoring process of the QC plan implementation. Further, the results from seven case studies provide insights and
key lessons learned regarding (1) the guidance and templates for developing a QC plan; and (2) risk perceptions in managing the QC plan
implementation in ACM highway projects that can benefit both the contractors and state DOTs. The outcomes of this study also shed light on
exploring the optimal allocation of responsibilities between state DOTs and contractors in implementing QC activities to administer QA
programs in ACM highway projects.
Author keywords: Quality assurance (QA); Quality control (QC); Alternative contracting methods (ACMs).

Introduction projects (FHWA 2016). According to the Subpart B: Quality


Assurance Procedures for Construction of the Title 23 Code of
State departments of transportation (DOTs) need to manage and Federal Regulations (CFR) Part 637, state DOTs are responsible
ensure the quality of completed transportation projects as a meas- for establishing and managing a QA process to make sure that
urement of the DOT’s performance in investing tax revenue in im- the quality of highway construction projects sponsored by the
proving the state’s infrastructure (Tran and Hoyne 2022). To ensure National Highway System (NHS) corresponds with the approved
construction quality management, state DOTs have spent significant project documents, such as plans and specifications (Code of
efforts and resources on managing their quality assurance (QA) Federal Regulations 2002).
programs used to optimize quality control (QC) activities in their A QA program consists of a rational process and systematic ac-
tions necessary to monitor and ensure the satisfaction in the quality
1
Assistant Professor, Dept. of Construction and Operations Man- management of a facility or product (VDOT 2018). The develop-
agement, South Dakota State Univ., 907 Campanile Ave., Solberg Hall, ment of QA programs, including requirements and practices, is var-
Brookings, SD 57006 (corresponding author). ORCID: https://orcid.org ied among state DOTs. A typical QA program includes (1) QC
/0000-0002-8993-332X. Email: Phuong.Nguyen@sdstate.edu plans from contractors, (2) review and acceptance from the agency,
2
Associate Professor, Dept. of Civil, Environmental, and Architectural (3) personnel qualification, (4) resolution procedure for disputes,
Engineering, Univ. of Kansas, 1530 W. 15th St., 2135C Learned Hall, (5) independent assurance program, and (6) qualification of the
Lawrence, KS 66045. Email: daniel.tran@ku.edu
laboratory for verifying material quality (Tran and Hoyne 2022).
Note. This manuscript was submitted on June 26, 2023; approved on
December 20, 2023; published online on February 28, 2024. Discussion In facilitate a QA program, an agency often implements a QC pro-
period open until July 28, 2024; separate discussions must be submitted cess that requires a contractor to submit and perform a specific QC
for individual papers. This paper is part of the Journal of Construction plan as well as making adjustments according to the agency’s test-
Engineering and Management, © ASCE, ISSN 0733-9364. ing and verification outcomes to ensure that the final product meets

© ASCE 04024030-1 J. Constr. Eng. Manage.

J. Constr. Eng. Manage., 2024, 150(5): 04024030


the quality requirements and expectation of the agency (Cavalline roles and responsibilities of contractors and agencies are clearly
et al. 2021). To comply with the QC process, contractors prepare a defined in D-B contracts (CDOT 2020). However, the agency is
project-specific document, namely a QC plan, which specifies rel- completely responsible for review and acceptance of QC plans re-
evant QC activities and personnel, and make sure that their QC plan gardless of project delivery methods (FHWA 2012).
meets the quality requirements of the agency (FDOT 2020a). State Some state DOTs have recently developed QA guidance for
DOTs also require contractors to include proactive actions in their their D-B projects and encourage the use of QC plans to facilitate
QC plans to accommodate any changes when the QC process goes the quality management outcomes. Texas DOT has developed a
out of control (Clifford 2020). systematic QA process to accommodate its D-B projects by exam-
In the last two decades, apart from the traditional design-bid- ining the material testing results from the contractors as part of their
build (D-B-B) delivery method, state DOTs have increasingly used decision-making for QC acceptance (TxDOT 2017). Texas DOT
alternative contracting methods (ACMs), such as construction also necessitates the contractor to prepare and submit a proactive
manager/general contractor (CM/GC), design-build (D-B), and plan for QC activities, in which QC processes, personnel, and
public-private partnerships (P3), in the highway sector, which re- methods for managing the project quality are clearly defined. Sim-
sults in considerable changes in the agency’s requirements and ilarly, Colorado DOT has established a QA program allowing the
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management of QC processes (Tran and Hoyne 2022). One of the QC acceptance decision to be made based on the contractor’s test
obvious changes is the roles and responsibilities between agen- results for its D-B projects (CDOT 2020).
cies and contractors in implementing and managing QC activities Under a CM/GC agreement, the project quality is managed and
(Molenaar et al. 2015b). For instance, under a D-B-B agreement, assured throughout the design and construction processes with in-
the agency has the main responsibility for managing the project puts on quality provided in the design stage by the contractor
quality. On the other hand, under ACMs, such as D-B and P3, the (CDOT 2015). Using the CM/GC delivery method allows the early
agency can shift the responsibility of managing project quality to involvement of the contractor to improve communications between
the contractor depending on how their roles and responsibilities for project parties and make prompt changes in the designs given the
QC are defined in the contract (FHWA 2012). Therefore, the im- feedback from a construction expert (FHWA 2014). As a result,
plementation of ACMs created a new environment for quality man-
CM/GC helps reduce conflicts between design and construction
agement in highway construction projects, which challenges the
and minimize any changes causing cost and schedule overruns
traditional QC process (Scott and Molenaar 2017). This challenge
(FHWA 2014). Due to some similarities in the contractual relation-
affects the efficiency of conducting the QA program and the de-
ship between the agency and the contractor, highway projects de-
velopment of QC plans in highway construction projects (FDOT
livered by CM/GC and D-B-B might have the same process for
2020b). A research gap exists regarding the consideration of the
managing construction quality (Molenaar et al. 2015a). In fact,
impact of shifting more responsibility to the contractor on quality
management activities, including developing and monitoring QC some state DOTs, such as California DOT, have utilized its QA
plans throughout the project development. program for both CM/GC and D-B-B highway projects with min-
This study aims to investigate the implementation of QC plans imal adjustments (Caltrans 2015).
for administering QA specifications in highway infrastructure proj- Under a P3 agreement, the traditional approaches of QA are not
ects delivered using ACMs. Specifically, this study concentrates on essentially considered (FHWA 2019). For P3 projects, state agen-
identifying the typical QC plans’ requirements for contractors in cies across the US have employed a best-value procurement ap-
ACM highway projects and synthesizing the practical experience proach, which lists out the quality management experience as one
of state DOTs in executing QC processes to manage and advance of the evaluation factors for the contractor’s selection (Tran and
their QA programs. The results of this study are expected to provide Hoyne 2022). The US Federal Highway Administration (FHWA)
guidance for contractors to prepare better QC plans for ACM- (FHWA 2019) stated that state DOTs need to consider the P3 con-
delivered highway projects and highlight the implementation of tractual structure and specifications with specific incentives to en-
QC activities in particular ACMs, including CM/GC, D-B, and P3. courage the delivery of a final product that meets the DOT’s QA
requirements. In P3 projects, the contractor (i.e., concessionaire)
performs all QC activities specified in their QC plan, and the
Literature Review agency conducts review and acceptance, inspections, and verifica-
tion of the QC process (Kraft and Molenaar 2015).
In this section, an overview of implementing QA and QC proce-
dures in ACM highway construction projects is summarized. This
section also specifies the points of departure of this study. Point of Departure
The preparation and implementation of QC processes are essential
Overview of QA Programs and QC Plans for ACM to effectively administer QA programs in highway construction
Highway Projects projects (Clifford 2020). Recently, state DOTs have shifted the QC
Under a D-B agreement, the design and construction processes of a responsibility to contractors due to two main reasons (Tran and
project are delivered by a single entity (e.g., design-builder), which Hoyne 2022). First, state DOTs can monitor and control the con-
leads to differences in the quality management process compared tractor’s QC process and perform inspections and verification for
with D-B-B projects (AASHTO 2008; ITD 2014). In D-B projects, acceptance of the product quality. Second, the contractor is pro-
state agencies need to thoroughly communicate the project’s qual- vided with more control over the materials, personnel, and equip-
ity requirements and specify all regulative processes and technical ment used for the QC process. To optimize the QC process, the
specifications that it intends to implement to monitor the quality of contractor is required to develop a proactive QC plan based on the
the design and construction processes (AASHTO 2019). Although state DOT’s requirements and expectation of the project quality
the use of D-B necessitates the design-builder to be responsible for (TxDOT 2017; VDOT 2018). The goal of implementing a well-
design, construction, and procurement of materials, the agency still developed QC plan is to maximize the QC outcomes, reduce re-
needs to monitor and perform testing and inspections to ensure the work, and improve project performance. However, contractors
quality of work. (Tran and Hoyne 2022). Thus, it is important that often develop QC plans solely to meet the DOT’s requirements

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rather than establishing a robust, proactive plan to exclusively QC plans have been implemented nationwide and determine the
enhance project quality (CDOT 2020). state DOTs with comprehensive experience in utilizing QC plans
The increasing use of ACMs in highway construction projects for their ACM projects for further investigation. Additionally, the
challenges the implementation of QC plans due to the unspecified survey allowed state DOT respondents to provide relevant docu-
responsibilities of agencies and contractors in the quality manage- mentation, references, or attachments that specified detailed infor-
ment process (Tran and Hoyne 2022). A research gap in the current mation regarding the DOT’s use of QC plans.
QC literature exists regarding a thorough investigation of QC plans’ Accordingly, 43 out of 51 DOTs responded to this survey result-
requirements and implementation by state DOTs in ACM proj- ing in a response rate of 84.3%. The survey data were then analyzed
ects across the US. Therefore, this study was developed to review, to investigate the current practices of implementing QC plans for
document, and evaluate current practices of highway agencies in improving QA programs of state DOTs. It is noted that the survey
implementing QC plans to administer their QA program in ACM- did not require state DOTs to provide answers to every survey ques-
delivered construction projects. tion. Therefore, there is a variation in the responses to each question
in the survey. The survey questionnaire used in this study has been
given by Tran and Hoyne (2022). Examples of the survey questions
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Research Methodology regarding the use of QC plans for ACMs are as follows:
The existing literature shows that the increasing use of ACMs in • Does your agency require contractors to submit any QC plans to
highway construction projects challenges the traditional quality the state DOT? If “No”, is your agency considering requiring
management process in managing the DOTs’ QA programs, espe- contractors to submit any QC plans to the DOT?
cially when they have shifted the responsibility for QC processes to • Which alternative contracting methods (D-B, CM/GC, or P3)
contractors. Therefore, this study focuses on exploring the current are used by your agency? (Please check all that apply.)
practices of executing QC plans for ACM-delivered highway proj- • Compared to traditional D-B-B projects, does your agency hold
ects by (1) identifying the QC requirements for ACM projects to the contractor QC staff to a higher standard of care for ACM
help contractors better prepare their QC plans; and (2) analyzing (D-B, CM/GC, and P3) projects?
how state DOTs implement and monitor QC processes in ACM • How does your agency conduct QC plan review and approval
highway construction projects to provide lessons learned. The re- processes?
search methodology of this study includes a mixed use of a content • From your agency’s perspective, please rate the importance/
analysis of standard procedures, reports, and manuals for QA and criticality of the risk factors (i.e., areas of concern) in oversight
QC processes related to ACMs in the existing literature, a survey of of QC plans.
50 state DOTs, and detailed case studies as shown in Fig. 1. Finally, structured interviews were conducted with selected
First, a systematic literature review was performed to synthesize DOTs to further investigate the practices of implementing QC plans
the relevant documents regarding the requirements and implemen- in ACM highway projects. The selection criteria included (1) QC
tation of QA programs and QC plans in ACM highway construc- plan’s requirements, (2) types of QC plans required, (3) experience
tion projects. The search included current industry publications, with QC plans, (4) experience with CM/GC, D-B, and P3, and
academic literature, guidelines and reports from state DOTs, and (5) availability of the state DOT’s representative to participate in the
federal regulations and manuals to synthesize the current practices follow-up interviews regarding the implementation of QC plans for
of QA programs and QC inspection and testing activities in ACM- ACMs. As a result, this study initially identified 11 state DOTs for
delivered highway projects. This study attempted to seek both the the follow-up interviews. The research team contacted each DOT
most recent documents and historical information to promptly take via phone calls and emails inquiring their willingness to participate
into account any changes in the state DOT’s guidelines and man- in the case studies about implementing QC plans to advance their
uals, if any, in their QA programs and requirements for QC plans QA processes in ACM projects. Accordingly, seven state DOTs,
for ACM highway projects. including Florida, Idaho, Kansas, Nevada, North Carolina, Utah,
Second, a web-based survey questionnaire and its paper-based and Virginia, were selected for the subsequent case studies.
forms were developed and initially distributed to all state DOTs The representative of each DOT was provided with the same
across the US, including the District of Columbia DOT. Each DOT list of detailed questions relevant to implementing QC plans for
was requested to respond to the survey questionnaire or forward it CM/GC, D-B, and P3, for the structured follow-up interviews. The
to the person or people with the relevant knowledge to be able to DOTs that participated in the interview were asked to provide docu-
complete the survey. The survey was designed to investigate how ments, guidelines, manuals, and lessons learned related to their QA

Fig. 1. Research methodology.

© ASCE 04024030-3 J. Constr. Eng. Manage.

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programs and QC processes for ACMs. The DOT’s representatives The survey results also show that QC plans from suppliers
also reviewed and provided feedback on the analysis of this study to and paving contractors are often one of the requirements in the
ensure accuracy. The interview questions used for case studies in QA program of North Carolina DOT. Although Utah DOT has
this study have been given by Tran and Hoyne (2022). Examples of practiced the use of QC plans for years, its QC requirements are
the interview questions are as follows: not completely defined. Currently, the Utah DOT’s quality manage-
• Does your agency provide contractors with any templates, docu- ment process has been integrated with other programs in its entity.
ments, or guidance for developing a QC Plan? If so, can you Virginia DOT has practiced the use of QC plans for D-B projects
share that information with the research team? and provided contractors with a QC plan template, although con-
• How does your agency monitor, inspect and document the con- tractors are not required to submit QC plans for its D-B-B highway
tractor’s implementation of their QC plan? construction projects.
• If ACM (D-B, CM/GC, or P3) is used in your agency, please The survey results also determined whether the standard of care
describe the requirements of contractors regarding QC plans for for QC staff in ACM-delivered highway projects is held at a higher
ACM projects. Does your agency have guidance or templates to level compared with D-B-B projects. In this study, the standard of
develop QC plans for ACM projects? care is considered as the reasonable level of prudence required of
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• What challenges have your agency experienced in the review or the QC staff who are responsible for QC activities and can be de-
oversight of a contractor QC plans? What strategies has your termined by assessing the level of prudence of the QC staff in the
agency taken to overcome such challenges? same activities (Banik and May 2006). The following sections pro-
• How does your agency monitor the implementation of the QC vide specific requirements and contractor’s QC’s staff standards
plan after approval? for implementing QC plans in ACM projects in comparison with
• Do the risk factors in oversight of QC Plans vary corresponding traditional D-B-B delivery. In addition, descriptive and inferential
to each different delivery method (D-B-B, D-B, CM/GC, and analysis of typical risk factors in oversight of QC plans in D-B,
P3)? Please explain briefly. CM/GC, and P3 projects are presented.

Results QC Plan Requirements in ACM Highway Projects


The survey result shows that CM/GC, D-B, and P3 delivery meth- The survey results indicate that there are eight typical requirements
ods have been widely used by state DOTs for their highway con- in QC plans, including (1) certifications/qualifications for QC per-
struction projects. Specifically, 92% of the 37 DOT responses have sonnel, (2) process control, (3) random sampling schemes, (4) QC
used D-B and its variation for their highway construction projects, testing and inspection plan, (5) control of material provider, (6) cor-
and 35% and 30% of these 37 DOT responses confirmed the use of rection plan, (7) QC documentation (i.e., reporting and correcting
P3 and CM/GC, respectively, in their highway projects, as detailed nonconforming work), and (8) approval of QC plans. The differ-
in Table 1. ence in evaluating the typical elements of QC plans between ACM
The results of the survey also show that the management of con- and D-B-B projects was identified using a Likert scale: 0 = Not
tractor QC plans in ACM highway construction projects varied Different; 1 = Slightly Different; 2 = Moderately Different; and
among state DOTs. For instance, Florida DOT has extensive expe- 3 = Very Different. Fig. 2 illustrates a sample form for collecting
rience in practicing and monitoring the contractors’ QC plans to data related to evaluating how the typical elements of a QC plan for
advance its QC system for highway construction projects. Simi- ACM projects are different from D-B-B projects.
larly, contractor’s QC plans have been a common requirement for Then, weighted scores of these elements were calculated to de-
the Idaho Transportation Department’s QC processes, and relevant termine the difference in QC requirements between ACMs, includ-
standard procedures and manuals for implementing QC plans have ing CM/GC, D-B, and P3, and D-B-B as presented in Table 2. The
been developed since 2020. Kansas DOT has required contractors weighted scores of the common QC requirements were calculated
to submit a proactive QC plan for its specific items of work, such as from various responses received for D-B, CM/GC, and P3, includ-
hot-mix asphalt items and concrete structures, on specific highway ing n ¼ 34, 11, and 13, respectively. It is noted that the weighted
construction projects. Nevada DOT requires contractors to prepare score was determined by dividing the sum of the product between
and submit a QC plan for specific operations in particular highway the rating and the associated number of responses by the total num-
projects or construction activities. However, Nevada DOT’s QC ber of the responses.
guidelines state that contractor’s test results will not be considered Table 2 indicates that QC requirements for CM/GC and D-B
in the review and acceptance decision. highway projects have no difference compared with D-B-B highway

Table 1. Distribution of state DOT responses and ACMs used in their highway projects
State DOT D-B CM/GC P3 State DOT D-B CM/GC P3 State DOT D-B CM/GC P3
Alabama x — — Louisiana x — x Oregon x x —
Alaska x x — Maine x x — Pennsylvania x — x
Arizona x x x Maryland x x x Rhode Island x — —
Colorado x x x Massachusetts x — — South Carolina x — —
Connecticut x — — Michigan x — — Tennessee x x —
Delaware — x — Mississippi x — — Texas x — x
Florida x x x Missouri x — — Utah x x x
Georgia x — x Nevada x x x Vermont x x —
Idaho x x New Hampshire x — — Virginia x — x
Indiana x — x North Carolina x x x — — — —
Kansas x x — Ohio x — x — — — —

© ASCE 04024030-4 J. Constr. Eng. Manage.

J. Constr. Eng. Manage., 2024, 150(5): 04024030


Fig. 3. Agreement on QC staff held to a higher standard of care in
ACMs than in D-B-B.
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not considered to have a higher standard of care compared with QC


Fig. 2. Sample of differences in QC plan between ACMs and D-B-B staff for D-B-B.
projects. There are two typical reasons for not considering a greater stan-
dard of care for QC staffs in ACM-delivered projects. First, the
results show that state DOTs have implemented various QC pro-
cedures and requirements for both ACM and D-B-B highway con-
Table 2. Weighted scores of QC requirements for ACMs in comparison struction projects. Second, in ACM-delivered highway projects, the
with D-B-B projects contractors are required to follow the DOT’s minimum QC require-
ments. For example, Georgia DOT requires the contractors in its
D-B CM/GC P3
Typical elements of QC plans (n ¼ 34) (n ¼ 11) (n ¼ 13) D-B-B and D-B highway projects to follow the similar QC require-
ments for sampling, verification, and inspection. The Colorado
Certifications/qualifications 0.1 0.2 0.3 DOT’s QC manuals state that it implements similar quality man-
for QC personnel
agement activities for D-B-B and CM/GC highway projects, in
Process control 0.5 0.3 1.3
Random sampling schemes 0.2 0.3 0.8
which the DOT performs QA and monitors the QC process per-
QC testing and inspection plan 0.5 0.2 1.4 formed by the contractor. Utah DOT implements the same QC prac-
Control of material provider 0.2 0.1 0.6 tices for all project delivery methods. However, the DOT found
Correction plan 0.6 0.1 1.3 that implementing similar QC processes for ACM-delivered high-
QC documentation 0.8 0.4 1.4 way projects might cause quality-related issues in the construction
Approval of QC plans 0.5 0.3 1.2 stage.
On the other hand, the survey results show that some state DOTs
provided a greater standard of care for QC staff in highway projects
delivered using CM/GC, D-B, and P3, depending upon various QC
projects. Specifically, in D-B highway construction projects, all considerations. First, ACM projects often need greater detailed
the weighted scores were less than 1, which is Slightly Different. QC plans with more items of work specified for QC testing require-
Some elements, including random sampling schemes, certifica- ments. Second, contractors need to perform much higher levels of
tions/qualifications for QC personnel, and control of material pro- QC in ACM projects. Finally, QC staff for ACM-delivered highway
vider, were found with a minimal difference compared with projects might have higher levels of responsibility to perform and
highway projects delivered using D-B-B with the weighted scores meet specific QC requirements of the agency.
equal to or less than 0.2. In addition, other elements, such as QC For instance, Colorado DOT indicated that its quality manage-
documentation, correction plan, process control, and approval of ment procedure depends upon the contractor QC for D-B high-
QC plans, were slightly different from that of projects delivered way projects and utilizes independent QC testing results from the
by D-B-B with the weighted scores of 0.8, 0.6, 0.5, and 0.5, contractor, and the DOT performs review and acceptance. In the
respectively. Maryland DOT’s ACM highway projects, the responsibility of
Similarly, there is no difference across eight elements in QC meeting the project quality is shifted to the contractor. Although
requirements for contractors between highway projects delivered there is no official manual showing the level of the standard of care
using D-B-B and CM/GC methods. The majority of the QC re- for QC staff in highway projects delivered using ACMs, Delaware
quirements in CM/GC highway projects were found to be similar DOT mentioned that the contractor is tied to the greater responsibil-
to projects delivered using D-B-B. QC documentation was found ity to perform QC process and meet the DOT’s QC requirements.
to be the most different requirement between D-B-B and CM/GC
highway projects. On the other hand, the requirements for QC plans
in P3 projects were found to be different from that of projects de- Risk Factors in Monitoring Contractor QC Plans in
livered by D-B-B. Specifically, five QC requirements in P3 projects ACM Projects
were found to be different from that of D-B-B projects, including Monitoring the implementation of contractor QC plans in ACM
QC testing and inspection plan, QC documentation, process con- highway projects becomes complex as the contractor has been
trol, correction plan, and approval of QC plans. However, the re- shifted to have greater responsibility to satisfy the DOT’s quality
quirement for qualification/certification of QC staff for P3 was management requirements. For instance, Maryland DOT and
found to be similar to D-B-B. Delaware DOT indicated that the contractor is required to have
Fig. 3 shows the agreement of state DOTs regarding whether more a comprehensive QC plan because they need to be held
the standard of care for QC staff in ACM-delivered projects is accountable for the QC procedures of the design and construction
higher than that of projects delivered using D-B-B. As a result, processes. The transfer of QC responsibility from the state agency
the majority of state DOTs indicated that QC staff for ACMs is to the contractor raises concerns related to implementing QC plans,

© ASCE 04024030-5 J. Constr. Eng. Manage.

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such as contractor operating at the lower end of specifications and For CM/GC highway construction projects, the survey results
inexperienced QC personnel. Thus, there is a need for experienced show that the nine risk factors in oversight of QC plans had the
QC staff familiar with ACMs to work closely with the contractor RS ranged from Low to Moderate. Out of 11 responses, 8 state
and monitor the QC plan implementation. DOTs (72.7%) rated contractor operating at the lower end of spec-
In addition, ACM highway projects often involve more items ifications as High Risk to Very High Risk in monitoring the im-
of work that require QC testing, raising concerns about sampling plementation of QC plans. Seven state DOTs (63.6%) also found
methods, the validity of the QC test data, and corrections following that incorrect sampling methods and inexperienced QC personnel
QC results. Therefore, it is important to determine the risks in over- are High Risk to Very High Risk in oversight of QC plans. On the
sight of the QC plan implementation to better control the quality other hand, three state DOTs (27.3%) specified that inexperienced
procedures in ACM projects. The survey in this study identified agency personnel is Low Risk in oversight of QC plans for CM/GC
nine risk factors in oversight of implementing QC plans in ACM projects.
highway projects using five-point scales (0 = Not Applicable or For P3 highway construction projects, the survey results show
N/A; 1 = Low Risk; 2 = Moderate Risk; 3 = High Risk; and 4 = that the nine risk factors in oversight of QC plans had the RS
Very High Risk) as shown in Fig. 4. ranged from Low to Moderate. Out of 13 responses, 9 state DOTs
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In this study, a five-point scale from 0 to 4 was used to provide (69.2%) indicated that no correction following QC results and no
semantic insights regarding the severity of the risks and whether or QC personnel onsite are High to Very High risks in oversight of
not the risks have an impact on the monitoring process for QC plans QC plans. Additionally, eight state DOTs (61.5%) rated contractor
in ACM-delivered highway projects. Monitoring the implementa- operating at the lower end of specifications as High Risk to Very
tion of QC plans in ACM highway projects was found to contain High Risk in monitoring the implementation of QC plans. On the
the following risks: (1) no correction following QC results, (2) no other hand, four state DOTs (30.8%) indicated that inexperienced
QC personnel onsite, (3) contractor operating at the lower end of agency personnel are a Low risk in oversight of QC plans for P3
specifications, (4) validity of QC test data, (5) incorrect sampling projects.
methods, (6) inexperienced QC personnel, (7) control of the mate- The Kruskal-Wallis H-test was performed to investigate
rial provider, (8) DOT losing expertise, and (9) inexperienced whether or not there is any difference in the risk scores among
agency personnel. To standardize the measurement of the risks in CM/GC, D-B, and P3 projects. As reported in Table 3, the
monitoring QC plan implementation, the following risk score (RS) p-values of nine risk factors were greater than 0.05, indicating that
is calculated using Eq. (1): there was no statistically significant difference in the nine risk fac-
P tors among these ACM highway projects although the risk scores
ðnkp × rp Þ
RSk ¼ P ð1Þ of implementing QC plans in D-B projects were found greater than
nk that of CM/GC and P3 projects. A possible reason is due to the
small sample size of CM/GC (n ¼ 11) and P3 (n ¼ 13) compared
where RSk = risk score of the factor k; nk = total number of re-
with D-B (n ¼ 32). Another reason is that the majority of the risk
sponses to the factor k; nkp = total number of responses to the factor
factors in monitoring the implementation of QC plans in D-B high-
j associated with the rating rp ; and rp = risk rating of the factor k.
way projects had a Moderate RS, similar to the risk factors in
For D-B highway construction projects, the survey results show
CM/GC and P3 projects. Although the risks of contractor operating
that the nine risk factors in oversight of QC plans had RS rang-
at the lower end of specifications and incorrect sampling methods
ing from Moderate to High. Out of 32 responses, 24 state DOTs
were found with the highest RS in oversight of the QC plan im-
(75.0%) rated contractor operating at the lower end of specifica-
plementation in ACM highway projects, the risk of inexperienced
tions as High Risk to Very High Risk in monitoring the implemen-
agency personnel was found with the lowest RS across the three
tation of QC plans. Additionally, 20 state DOTs (62.5%) rated
ACMs.
inexperienced QC personnel and incorrect sampling methods as
Moderate Risk to High Risk in oversight of QC plans. On the other
hand, 24 state DOTs (75.0%) rated inexperienced agency personnel Discussion
as Low Risk to Moderate Risk in oversight of QC plans for D-B
projects. The results of this study are supported by the case studies where
state DOTs discussed the implementation of QC plans for their
ACM highway projects with regard to the requirements of a QC
plan for contractors, guidance and templates for developing a
QC plan, and risk perceptions in oversight of the QC plan imple-
mentation. Table 4 summarizes the implementation of QC plans in
ACM highway projects of the case studies. The following sections
discuss the QC implementation in each ACM highway construction
project (D-B, CM/GC, and P3, respectively) in detail.

QC Plan Implementation in D-B Projects


The interview results showed that state DOTs implement the same
requirements for contractor QC plans for D-B and D-B-B highway
projects. Accordingly, a contractor QC plan focusing on both the
design and construction processes is often required by state DOTs.
Nevada DOT, as an example, necessitates the design builder to pre-
pare and perform a comprehensive QC process for both design and
construction that meets the DOT’s quality expectation for D-B
highway projects. North Carolina DOT also requires contractor
Fig. 4. Sample of QC oversight risk assessment.
QC plans that follow the DOT’s QC requirements and include

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Table 3. Kruskal-Wallis H-test of risk scores for all ACMs
Overall risk D-B risk CM/GC risk P3 risk K-W
Risk factors score score score score chi-squared p-value
Contractor operating at the lower end of specifications 2.75 3.00 2.36 2.15 2.13 0.35
Incorrect sampling methods 2.54 2.81 2.36 2.00 0.18 0.92
No correction following QC results 2.48 2.69 1.91 2.46 0.31 0.86
Inexperienced QC personnel 2.45 2.81 2.18 1.77 0.93 0.63
No QC personnel onsite 2.25 2.53 1.36 2.31 0.70 0.71
Validity of QC test data 2.25 2.44 1.91 2.08 0.54 0.76
Control of material provider 2.20 2.56 1.64 1.77 0.60 0.74
DOT losing expertise 2.11 2.72 1.64 1.00 0.18 0.91
Inexperienced agency personnel 1.84 2.03 1.36 0.77 2.58 0.27
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Table 4. Summary of QC plan implementation for ACMs


Guidance/templates
State DOT for QC plan ACM used QC plan implementation
Florida Provided D-B For design, the D-B firm submits a quality management plan within 15 working
days following issuance of the written notice to proceed. For construction, the D-B
firm submits a construction QC plan and follow contract requirements for QC,
materials testing, and certification.
CM/GC The construction manager develops a QC plan to monitor the QC of the work,
including QC testing and inspection.
P3 The contractor submits a QC plan in accordance with the DOT’s Standard
Specifications.
Idaho Provided D-B The D-B firm hires a construction QA manager to manage QA activities for both
design and construction.
CM/GC The contractor submits a QC plan to establish the minimum requirements for the
contractor’s QC system.
Kansas Provided D-B The D-B firm submits a quality management plan for design and construction
processes. QA activities were performed by independent firms.
CM/GC The contractor conducts QC testing, and these test results can be used as a basis of
acceptance, provided the DOT’s QA verifies the results.
Nevada No, but provide D-B The D-B firm develops a QC plan for both design and construction.
minimum testing CM/GC The contractor submits a QC plan with innovation and constructability inputs early
requirements in the design and construction phases to reduce quality risks.
P3 The P3 developer submits a QC plan for both design and construction.
North No D-B/progressive D-B The D-B firm develops a QC plan for both design and construction and designates
Carolina a QC manager responsible for implementing and monitoring the QC requirements
of the project.
CM/GC The contractor submits a QC plan with innovation and constructability inputs early
in the design and construction phases to reduce quality risks.
P3 The contractor submits a QC plan for both design and construction.
Utah N/A D-B For design, the D-B firm submits a QC plan to ensure that the design conforms to
the contract requirements and facilitates the DOT’s ability to oversee the design
process and production of design products. For construction, the D-B firm submits
a QC plan to manage the quality of the work during construction to ensure
conformance to the requirements of the project.
CM/GC The contractor submits a QC plan for both design and construction.
Virginia No, but provide D-B The D-B firm develops a QC plan for both design and construction.
minimum testing P3 The concessionaire develops a quality management system plan (i.e., a QA/QC
requirements plan) for both the design and construction phases.

adequate statements about how the contractor will perform QC Some DOTs require the contractor to have separate QC plans
activities for its highway projects delivered using D-B and describing specific QC processes and responsive actions for both
Progressive D-B. Kansas DOT also requires the D-B contractor design and construction activities. For example, Florida DOT re-
to submit a QC plan that delineates how their QC activities for quests the contractor to have two sets of QC plans for managing
specific items of the work, such as planning, design, construction, (1) design quality compliance, and (2) construction QC for D-B
geotechnical analysis, and environmental consideration, are com- highway projects. Specifically, the QC plan for design quality
plied with the DOT’s QC requirements included in the contract compliance includes QC activities related to reviewing, checking,
documents. and verifying essential drawings, specifications, and other design

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J. Constr. Eng. Manage., 2024, 150(5): 04024030


documents, whereas the construction QC plan concentrates on test- design process and have the opportunity to review the construct-
ing and performing various quality checks for construction ac- ability and provide feedback on the design documents, which then
tivities following the Florida DOT’s Standard Specifications. can reduce the risks of rework and improve the project quality.
Similarly, Utah DOT requires the D-B firm to describe two QC For instance, Nevada DOT highlighted that the integration of
procedures for design and construction processes in their QC plans. the construction manager in the design process can improve the
Particularly, the contractor develops a QC plan for design to per- implementation of QC plans in CM/GC highway projects. Addi-
form quality management and monitor the design process and tionally, the contractor can also continue to oversee the subcon-
outcomes. In addition, the contractor prepares a construction QC tractors’ work and make responsive changes as needed. However,
plan to oversee and ensure the quality of the construction work fol- to avoid the risks in unreliable QC testing results and incorrect
lowing the Utah DOT’s QA guidelines. sampling methods, Nevada DOT performs all project acceptance
State DOTs encountered various challenges and risks in over- sampling and testing.
sight of the QC plan implementation in D-B highway construction Similar to D-B projects, the top three risks in oversight of the
projects because the contractor is responsible for ensuring the qual- QC plan implementation in CM/GC projects included contractor
ity of both design and construction. For example, Virginia DOT operating at the lower end of specifications (RS ¼ 2.36), inexperi-
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found that the reliability of the contractor’s testing results is one enced QC personnel (RS ¼ 2.36), and incorrect sampling methods
of the main risk factors in monitoring the implementation of QC (RS ¼ 2.18). To reduce the risks in oversight of implementing QC
plans in ACM highway projects. Virginia DOT also indicated that plans in their CM/GC projects, North Carolina DOT authorizes res-
it is difficult to clearly define the QC responsibilities in D-B high- ident engineers to evaluate and verify the contractor’ test results to
way projects. Therefore, in its D-B projects, Virginia DOT seeks make sure the QC process complies with the contract requirements.
to adequately transfer the risks in managing QC activities to the Florida DOT utilizes a quality management system for material
contractor. testing and acceptance to verify the use of materials in their CM/
The findings of this study show that the top three risks in over- GC projects and confirm whether the contractor QC testing data
sight of the QC implementation in highway projects delivered using meets their requirements. The Florida DOT’s quality management
D-B included contractor operating at the lower end of specifications system for materials employs automated checks and balances to
(RS ¼ 3.00), inexperienced QC personnel (RS ¼ 2.81), and incor- make sure that the contractors comply with the use of materials
rect sampling methods (RS ¼ 2.81). State DOTs, including Idaho, specified in the contract.
Kansas, Nevada, North Carolina, and Utah, required the contractor
to establish and maintain an independent quality management sys-
tem to check and verify the outcomes of implementing QC plans in QC Plan Implementation in P3 Projects
D-B highway projects. State DOTs also requires the design-builder The results of this study show that state DOTs provide similar re-
to select and assign a QC manager who oversees and ensures that quirements related to QC plans for P3 and D-B-B highway projects.
the contractor follows the QC requirements specified in the con- Specifically, P3 contractors are required to provide quality manage-
tract. Accordingly, if any QC activities and testing processes are ment for both QA and QC processes in highway construction proj-
found not to follow the DOT’s procedure, the assigned QC manager ects. State DOTs, such as North Carolina DOT, necessitate P3
is authorized to stop work until corrective action is taken. contractors to have individual QA and QC plans for the design
Performing QA activities by independent firms can help the and construction stages. The contractor needs to ensure that their
agency avoid several risks in monitoring the implementation of QA and QC plans meet the DOT’s minimum QC requirements
QC plans, including inexperienced QC personnel and no QC per- specified in the P3 contract. Similarly, Florida DOT requires the
sonnel onsite. For example, the Idaho DOT representative indicated P3 contractor to a QC plan in accordance with the DOT’s Standard
that, under D-B contracts, the contractor designates a QC manager Specifications.
to oversee QC activities, and the DOT performs verification and In the Nevada DOT’s P3 highway projects, the contractor is
inspection of the quality management activities. required to prepare a responsive QC plan for testing and monitor-
ing the QC process, and the DOT performs regular checks and veri-
fication to ensure the contract compliance. Accordingly, Nevada
QC Plan Implementation in CM/GC Projects
DOT has shifted the responsibilities in overseeing the material
The results of this study show that state DOTs necessitate the same providers, checking the QC tests, and ensuring the sampling results
requirements for preparing QC plans for CM/GC and D-B-B high- to the P3 contractor.
way projects. For instance, in their CM/GC projects, Nevada and Under P3 contracts, Virginia DOT requires the contractor to sub-
Utah DOTs have used requirements for contractor QC plans similar mit a proactive QA/QC plan, which outlines a systematic process
to the D-B-B projects. Specifically, the contractor is expected to to monitor and enhance the quality management for design and
submit a proactive QC plan to check the quality of work complied construction activities. The QA/QC plan for design activities needs
with the QC requirements stated in the contract. It was noted by to include actions regarding (1) reviewing design standards, draw-
Utah DOT that a QC plan for CM/GC projects should highlight the ings, specifications, and constructability, (2) checking the accuracy
importance of achieving high quality during the beginning of the of design reports, (3) communicating the reviews’ outcomes be-
work, improving communications between project stakeholders, tween QC staff, and (4) preparing QC checklists. The QA/QC plan
and ensuring the work compliance to avoid rework. Florida DOT for construction activities needs to specify QC staffing, testing pro-
also emphasizes the responsibility of the contractor in CM/GC cedures, verification process, and inspection agenda.
highway projects to oversee the subcontractors’ work, evaluate the Similar to other ACM projects, state DOTs identified various
efficiency of construction methods and processes, and make sure risks in monitoring the implementation of QC plans in P3 highway
that high-quality work is performed. projects related to the reliability of the quality testing results and
State DOTs indicated that the majority of the risks in oversight nonconforming work due to the QC responsibility being shifted to
of the QC plan implementation in CM/GC highway projects were the concessionaire entity in P3 highway construction projects. The
ranged in Low (RS < 2.00). A possible reason is that using CM/GC top three risks in oversight of the QC plan implementation in P3
delivery method allows the contractor to be involved early in the projects included no correction following QC results (RS ¼ 2.46),

© ASCE 04024030-8 J. Constr. Eng. Manage.

J. Constr. Eng. Manage., 2024, 150(5): 04024030


no QC personnel onsite (RS ¼ 2.31), and contractor operating at This study found that there are eight typical requirements in
the lower end of specifications (RS ¼ 2.15). QC plans for ACM highway projects, including (1) certifications/
In Virginia DOT’s P3 highway projects, it is expected to effec- qualifications for QC personnel, (2) process control, (3) random
tively shift the QA/QC risks to the concessionaire by requiring the sampling schemes, (4) QC testing and inspection plan, (5) control
contractor to prepare and implement a QA auditing plan for sys- of the material provider, (6) correction plan, (7) QC documentation
tematically monitoring and resolving any issues that might cause (i.e., reporting and correcting nonconforming work), and (8) appro-
rework. The QA auditing plan is used to identify potential rework’s val of QC plans. In addition, there was no difference in require-
causes to make timely responsive actions and update the corrected ments for QC plans between ACMs and D-B-B with regard to QC
outcomes accordingly. To reduce the risks in monitoring the im- staffing and QC process control. Regardless of the project delivery
plementation of QC plans in P3 highway projects, Utah DOT rec- methods used, state DOTs require the contractors to prepare and
ommended the use of a digital delivery process, including field submit a QC plan that meets the minimum QC requirements for
inspection tools using geographic information system–based (GIS) their highway construction projects. State DOT representatives
applications and e-Ticketing, which improves the information shar- confirmed that contractors are provided with more guidance and
ing between the design and construction stages and ensure the clarification of any additional requirements of the QC plan for
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efficiency in the project delivery. ACM-delivered highway projects.


In summary, the results of this study have expanded the previous The results of this study show that in D-B-B and CM/GC high-
QA/QC research efforts (Molenaar et al. 2015a; Gransberg et al. way projects, state DOTs still remained the predominant role in
2008; Hughes 2005) by (1) determining the difference in QC re- managing the QC process. On the other hand, in D-B and P3 high-
quirements between ACMs and D-B-B, (2) identifying the risks in way projects, state DOTs often shift the QC responsibility to the
monitoring the implementation of QC plans, and (3) synthesizing contractor to a certain level of commitment. This study also found
the lessons-learned from various state DOTs in reviewing, accept- the essential elements of a QA program, including (1) QC plans
ing, and monitoring QC plans in ACM highway projects. For in- from contractors, (2) review and acceptance from the agency,
stance, the findings from this study complement the results from (3) personnel qualification, (4) resolution procedure for disputes,
Kraft and Molenaar (2015) by providing state agencies with an (5) independent assurance program, and (6) qualification of the
understanding of the critical risk factors in overseeing the imple- laboratory for verifying material quality. The survey results show
that the standard of care of QC staff in ACMs was not found to be
mentation of QC plans in ACM highway projects. This study also
higher than that in D-B-B.
augments the outcomes from Gransberg et al. (2008) by identifying
This study also identified nine risk factors in oversight of QC
the challenges in reviewing and monitoring QC plans for admin-
plans in ACM highway project, consisting of (1) no correction
istering QA programs for highway projects delivered using D-B.
following QC results, (2) no QC personnel onsite, (3) contractor
The outcomes of this study are in line with various research
operating at the lower end of specifications, (4) validity of QC test
studies (CDOT 2020; VDOT 2018) in specifying the need of a ro-
data, (5) incorrect sampling methods, (6) inexperienced QC person-
bust framework that helps state DOTs provide guidance and tem-
nel, (7) control of the material provider, (8) DOT losing expertise,
plates for developing and administering effective QC plans in ACM
and (9) inexperienced agency personnel. Nevertheless, the differ-
highway projects. Moreover, this study found that state DOTs have ence in these risk factors among D-B, CM/GC, and P3 highway
increasingly implemented advanced technologies, including un- projects was not statistically significant.
manned aerial vehicles, e-ticketing systems, and digital inspection This study contributes to the body of knowledge by investigat-
tools, for monitoring and improving various quality management ing the current implementation of QC plans to effectively monitor
activities in ACM-delivered highway projects. the state DOTs’ QA processes in ACM projects. This study pro-
vides a specific set of QC plan requirements to support contractors
in developing a proactive plan to manage the quality of construction
Conclusion activities in ACM highway projects. Additionally, the identification
and statistical inferences of the risks in monitoring the QC imple-
Managing the quality of construction activities in highway projects mentation in ACM projects are expected to assist highway agencies
is an important task to ensure project success. Many state DOTs in effectively and efficiently performing tests for verification and
have required contractors to develop and implement QC plans for acceptance purposes. Lessons learned from practicing QC plans to
their projects, whereas they are responsible for performing tests to administer QA programs in ACM projects from seven state DOTs
verify and accept the QC process. The increasing implementation can benefit practitioners in improving their QA and QC processes.
of ACMs, such as CM/GC, D-B, and P3, in highway projects The outcomes of this study also shed light on the consideration of
has shifted more responsibility to the industry for providing qual- the optimal allocation of responsibilities between state DOTs and
ity management activities and satisfying QC requirements of the contractors in implementing QC activities to monitor QA programs
transportation agencies. However, the current QC literature lacks in ACM highway projects.
explicit guidelines and clear specifications for developing a well- This study has several limitations. First, the results of this study
developed, proactive QC plan, especially in ACM projects where are limited to using CM/GC, D-B, and P3 in highway projects.
the design quality plays an important role. Future studies may include investigations of implementing QC
This study aimed to explore the current implementation of QC plans in other ACMs and their variations, such as progressive D-B,
plans to monitor QA processes for ACMs in the highway sector. design-build-operate-maintain, design-build-finance, and integrated
This study utilized a national survey questionnaire sent to 50 state project delivery, to help state DOTs improve their QC processes.
DOTs and performed structured interviews with representatives Second, the roles and responsibilities between highway agencies and
from (1) Florida DOT, (2) Idaho DOT, (3) Kansas DOT, (4) Nevada contractors in implementing QC plans and acceptance of ACMs need
DOT, (5) North Carolina DOT, (6) Utah DOT, and (7) Virginia to be certainly specified in the contract. Future research may ex-
DOT, to identify QC plan requirements, risk factors in oversight plore the optimal allocation of responsibilities between state DOTs
of QC plans, and lessons learned from implementing QC processes and contractors in implementing QA and QC activities to assist
in ACM highway projects. state DOTs in allocating the risk of lacking QC staff. Future studies

© ASCE 04024030-9 J. Constr. Eng. Manage.

J. Constr. Eng. Manage., 2024, 150(5): 04024030


can also investigate the performance of ACM-delivered highway FDOT (Florida DOT). 2020b. “Section 6.2: Alternative contracts.
construction projects within the state DOTs that participated in this Construction Project Administration Manual (CPAM).” Accessed
study. January 23, 2023. https://www.fdot.gov/construction/manuals/cpam
/cpammanual.shtm.
FHWA (Federal Highway Administration). 2012. Construction quality as-
surance for design-build highway projects. McLean, VA: US Depart-
Data Availability Statement ment of Transportation, Turner-Fairbank Highway Research Center.
FHWA (Federal Highway Administration). 2014. “Every-Day-Counts:
Data generated or analyzed during the study are available from the EDC-2 innovations.” Accessed January 5, 2023. https://www.fhwa.dot
corresponding author by request. .gov/innovation/everydaycounts/edc-2.cfm.
FHWA (Federal Highway Administration). 2016. Analysis of construction
quality assurance procedures on federally funded local public agency
Acknowledgments projects. Washington, DC: US DOT.
FHWA (Federal Highway Administration). 2019. Public-private partner-
The authors acknowledge and appreciate the information provided ship (P3) procurement: A guide for public owners. Washington, DC:
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by the staff members of the numerous State Departments of Trans- US DOT.


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