ENTERPRISE CONTENT MANAGEMENT (ECM)

ECM Knowledge Transfer (COSEC)

8th March 2023
 1.0 Objective

2.0 Escalation Flow

3.0 COSEC Overview

Table of
Content 4.0 Pre-requisites

5.0 User Group

6.0 Metadata

7.0 Perspective / Landing Page

8.0 User guide and Manual

2
Objective
The objectives of this slide pack are to:
i. Enable support team to maintain and provide
sufficient support for TNB Quick Win
ii. Overview of TNB COSEC and Business Units
iii. Pre-requisites for End Users to ensure document
front end display for edits and reviews
iv. Effectively maintain user permission and user groups
v. Effectively maintain metadata forms and attributes
vi. Effectively maintain landing page of all business units
vii. Compilation of User guide and materials
 1.0 Objective

2.0 Escalation Flow

3.0 COSEC Overview

Table of
Content 4.0 Pre-requisites

5.0 User Group

6.0 Metadata

7.0 Perspective / Landing Page

8.0 User guide and Manual

4
Incident Escalation Model (Post Warranty Period)

• P2 thru P4 normal escalation ECM Operation

route for functional support L1 Support

ECM Primary Support Flow ECM Operation

• Escalation point for unresolved L2 Support
L1 incident for in-depth
technical troubleshooting
TNB
ECM Users ECM Support Escalation
MySSC
ECM Project • P1 category incident escalated
direct to L3 ECM Operation
• Assessment
• Incident Ticket • 1st Respondent L3 Support
• Escalation point for unresolved
• Escalation • Escalation point L2 and complex incident for
• Incident • Incident in-depth technical resolution
Closure Resolution/
Closure ECM
Maintenance
• Patch/Release Management Support
• Data Gathering for Reporting
• System monitoring, configuration/update
and upgrade
 1.0 Objective

2.0 Escalation Flow

3.0 COSEC Overview

Table of
Content 4.0 Pre-requisites

5.0 User Group

6.0 Metadata

7.0 Perspective / Landing Page

8.0 User guide and Manual

6
COSEC Overview
1. COSEC is a division within TNB
2. In the figure below, Enterprise level is managed by Level 1 Admin which is defined as Admin Group or System Admin

2 Manage by
Level 1 Admin

3 Manage by Level 2 Admin

3. COSEC level which is Division level, is managed by Level 2 Admin which defined as Division Admin
4. COSEC has 5 business unit under its division which are SUBSIDIARY, ULP, UPK, UPSKP and USK
 5 Manage by Level 3 Admin

5. Business Unit level is managed by Level 3 Admin which can be defined as Business Unit Admin
6. Level 3 Admin can be Department Admin or Business Unit Admin, depends on client requirement and solution design document (SDD)
7. For this case, SUBSIDIARY, ULP, UPK, UPSKP and USK are Business Unit under COSEC
8. All folder permission is managed by Admin Level 2 except SUBSIDIARY which have COSEC_SUB_Admin usergroup**
 1.0 Objective

2.0 Escalation Flow

3.0 COSEC Overview

Table of
Content 4.0 Pre-requisites

5.0 User Group

6.0 Metadata

7.0 Perspective / Landing Page

8.0 User guide and Manual

10
Pre-requisites: Enterprise Connect & Content Server Extension

1. TNB Content Server front end editor is utilizing Enterprise connect & content server extension to display ECM documents locally via local
application (e.g Microsoft Office)

2. In order to ensure the documents in ECM platform is accessible and functional, the following prerequisites are required to be installed on
the end user's local device:
a) Enterprise Connect
b) Content Server Browser Extension for Chrome

3. Guide and test for Enterprise Connect denoted within the “Enterprise Connect” doc
- https://ecm.tnb.com.my/otcs/cs.exe/app/nodes/127110347
 1.0 Objective

2.0 Escalation Flow

3.0 COSEC Overview

Table of
Content 4.0 Pre-requisites

5.0 User Group

6.0 Metadata

7.0 Perspective / Landing Page

8.0 User guide and Manual

12
User Group

1. ECM platform accessibility is controlled by assigned User Group as agreed and stated within the Solution Design Document:
a) Sheet “Users and Groups” in SDD
b) Check user ID and user Name
c) Check user Group and Role assigned (https://ecm-stg.tnb.com.my/otcs/cs.exe?func=ll&objId=30192985&objAction=RunReport)

Remove User from Userroup

Assign User to Usergroup

Folder Permission
Edit Permissions
Group Explanation

Delete Versions
Edit Attributes
See Content

Add Items
Reserve
Modify

Delete
See
Viewer Viewer of this folder/documents, can only view/download Y Y N N N N N N N N N N
Contributor Contributor of this folder/documents, can make changes but unable to perform deletion Y Y Y Y Y Y N N N N N N
Owner Owner of this folder/documents, can do everything except grant permission to others Y Y Y Y Y Y Y Y N N N N
Level 1 Admin Admin group or system admin for Enterprise level Y Y Y Y Y Y Y Y Y Y Y Y
Level 2 Admin Admin that manage the division (For example: P&SC, Group Finance, COSEC) Y Y Y Y Y Y Y Y Y Y Y Y
Level 3 Admin Can be Department admin or Business Unit admin (depends SDD), only manage folder permission Y Y Y Y Y Y Y Y Y N N Y
User Group

2. Group permission control

utilized Group in Group
3. Division admin
(COSEC_Administrator) is
set within all Business Unit
Administrator group
4. E.g – COSEC ULP Owner
(COSEC_ULP_Owner1)
contains:
• Identified personnel
for business unit
administrator
• COSEC Administrator
5. Enables easier maintenance
of user control
 1.0 Objective

2.0 Escalation Flow

3.0 COSEC Overview

Table of
Content 4.0 Pre-requisites

5.0 User Group

6.0 Metadata

7.0 Perspective / Landing Page

8.0 User guide and Manual

15
Metadata

The following section is empty as currently COSEC teams has no requirement to use Metadata
 1.0 Objective

2.0 Escalation Flow

3.0 COSEC Overview

Table of
Content 4.0 Pre-requisites

5.0 User Group

6.0 Metadata

7.0 Perspective / Landing Page

8.0 User guide and Manual

17
Perspective / Landing Page

1. Each Business Unit for COSEC have its respective landing page
2. Landing page based on folder
3. Perspective Volume > COSEC Perspective
4. https://ecm.tnb.com.my/otcs/cs.exe?func=ll&objId=142020587&objAction=browse&viewType=1
 1.0 Objective

2.0 Escalation Flow

3.0 COSEC Overview

Table of
Content 4.0 Pre-requisites

5.0 User Group

6.0 Metadata

7.0 Perspective / Landing Page

8.0 User guide and Manual

19
User guide and Materials

1. Compiled user guide and materials:

• Enterprise > ECM Knowledge Articles >
ECM Training Materials
• https://ecm.tnb.com.my/otcs/cs.exe/app
/nodes/127110347
THANK YOU
ECM Knowledge Transfer for COSEC