Universidad de Costa Rica

Escuela de Lenguas Modernas

Sección de Inglés para Otras Carreras
LM-0601 Inglés para Administración de Negocios I

Unit 3
Vocabulary List & Glossary
Page 19
• Customer service /ˌkʌs.tə.mɚ ˈsɝː.vɪs/ The part of an organization They're a huge
(n.) that answers customers' company, known for
questions, exchanges goods their terrible customer
that are not satisfactory, etc. service.

• Cut off (phrasal /kʌt ˈɑf/ If someone or something cuts
verb) you off when you are talking
on the telephone, they make
the telephone line stop
Get cut off working
I hate getting cut off
when I’m in the middle
of a call.

• Engaged (adj.) /ɪnˈɡeɪdʒd/ If a telephone line is engaged, I can’t get through to

it is already being used when him; the line’s engaged.
you call

• on hold (phrase) /ɑn həʊld/ Waiting to speak to someone They always play
on the telephone, after your irritating music when
call has been answered you’re put on hold.
Place/be on hold

• Transfer (verb) /trænsˈfɜr/ To let someone speak to Please hold the line
another person by changing while I transfer you.
telephone lines for them
Transfer to
another person/ a
call

• Voicemail /ˈvɔɪsmeɪl/ An electronic system that I didn’t get to speak to

records and stores spoken him directly, but I left a
messages from people message on his
voicemail.

Page 21
• Put [someone] /pʊt θruː tu/ To connect a person using a Could you put me
through to phone to the person they want through to customer
to speak to services, please?

Unit 3 TELEPHONE TALK 1

Page 25
• Dial (v.) /ˈdaɪəl/ To press the buttons on a
telephone in order to call
someone
• Dialing tone (n.) /ˈdaɪə lɪŋ toʊn / A continuous sound that
means you can dial the
number you want
• Directory /dɪˌrek.tɚ.i the service that you phone to
enquiries (n.) ˈɪn.kwə.riz/ find out the telephone number
of a person or company
• Engaged (adj.) /ɪnˈɡeɪdʒd/ A busy line
• Extension (n.) /ɪkˈstenʃ(ə)n/ A telephone line that is one of
several lines coming from a
main line
• Missed call (n.) /mɪst kɑːl/ A call someone made which
you didn’t answer
• Off-peak call (n.) /ˌɑːfˈpiːk kɑːl / A call made in the evening or
at the weekend, which has a
lower charge.
• Phone book (n.) /ˈfəʊn ˌbʊk/ A book containing lists of
names of people, businesses,
and organizations, in
alphabetical order, with their
addresses and phone numbers
• Reverse charge /rɪˈvɜːrs ˌtʃɑːrdʒ A telephone call that the
call (n.) ˌkɔːl/ person you are calling agrees
to pay for.
Collect call (US)
I’m sorry, I think I’ve
dialed the wrong
number.
After the user listens to
the dial tone, user enters
the destination number
to which they want to
dial.
I can’t find the number;
we’ll have to try
directory enquiries.
I tried calling you but
the line was engaged.
Could you put me
through to extension
103, please?
I had 4 missed calls from
this number.
Calls cost less per
minute off-peak.
If you need to find
someone’s number, try
looking in the phone
book.
He finally called me, but
it was a reverse-charge
call, so I had to pay for
it.
Unit 3 TELEPHONE TALK 2
• Roaming (n.) /ˈrəʊmɪŋ/ The ability to connect to the
Internet or to use your mobile
phone when you are travelling,
without having to make long-
distance or international
phone calls
• Smartphone (n.) /ˈsmɑː(r)tˌfəʊn/ A mobile phone that also
works as a small computer,
allowing you to store
information, send emails and
write letters and reports
• Wrong number /rɑːŋ ˈnʌm.bɚ/ A phone number you dial by
mistake
Definitions and transcriptions adapted from Clarke, S. (2014). In company 3.0: Pre-intermediate. Macmillan Education and
https://dictionary.cambridge.org
I hope that roaming fees
for voice calls, text and
Internet access get
cheaper soon.
I use my smartphone
everywhere I go, even
at the office – it’s so
convenient!
Sorry, I must have dialed
the wrong number.
Unit 3 TELEPHONE TALK 3