Sita Dona Stela Saragih

South Tangerang | 08111461711

donna.saragih@gmail.com | linkedin.com/in/donnastellas17/

5+ years professional experiences on handling corporate relations, specialized in operational fields (retail,
luxury goods, F&B), customer services, international permit and government licenses. Proven experiences
in working collaboratively with team members and several organizations, such as government agencies,
visa application centers and entertainment management.

EXPERIENCES

Sales Supervisor Apr 2023 – Oct 2023

PT. Laneige Indonesia Pacific (Sulwhasoo Brand)

● Responsible for sales performance 12 Offline Stores (Department Stores)
● Headed and Responsible 36 Beauty Advisors to meet their monthly target
● Monitoring sales performance for each beauty advisor and department stores operations
● Ensure brand merchandising and grooming guidelines are implemented
● Weekly and monthly sell-out report for beauty advisor
● Aid in planning and execution of retailer event
● Lead in-store communications and executions for events

Senior Operational Officer (Head of Cashier) Apr 2019 – Sept 2022

PT. Korea Visa Application Center (KVAC), South Jakarta

● Headed 3 junior officers on daily activities
● Handled 2 sub-unit departments (cashier team and issuing document team)
● Achieved transaction process for visa application, up to 1 billion rupiah / day
● Overseeing registers, cashiers and other employees
● Responsible and evaluated the supply and availability of Korea Embassy’s stamps and petty cash
● Effectively coordinated visa administration activities from registration, payment & issuing
documents, more than 500 applications / day
● Serviced applicants, organizations, corporate, Korea Government officer and travel agencies
all across Indonesia
● Addressing customer’s requests, comments and complaints
● Updated regularly on amendments changes from Korea Embassy: prevailing laws, regulations,
rules and procedures, etc.
● Maintained relationship and worked closely with Korea Embassy officers from Visa Application
department
 ● Supported reports to Accounting Manager and Director

Data Entry Staff (Intern) Jan 2018 - Dec 2018

PT Mitra Tata Sarana, Central Jakarta

● Led more than 5 staffs to finish the archive's project in a year more than 10.000 data
● Evaluated, preserved and arranged all the archives and assets in Ministry of Human
Development andCulture (Kemenko PMK) and Antaranews, up to 5000 data
● Managed all the archives and assets accessible to wide range of user, especially government
officers
● Described the archives in all formats following accepted professional standards and practices
● Supported reports to Director and Ministry of Human Development and Culture’s staff

Operational Associate (Admin Buyer & Retail, Candidate of Supervisor) Jun 2010 – Dec 2015

CGV Cinemas Teras Kota (PT. Graha Layar Prima), South Tangerang
● Offered expertise in inventory management and current stock levels to internal teams and
customers to facilitate accuracy and product availability
● Led all aspects of retail operations, such as merchandising, sales, customer service, inventory,
personnel and payroll management
● Executed regular inventory and supply audits to monitor shrinkage and generate insight into
purchasing decisions
● Placed orders and maintained relationship with head Purchasing at headquarter
● Responsible for activities related to vendors’ relationship, such as negotiation price, contracts
and payments
● Responsible for stocktake (weekly, monthly and yerarly) and inventory products from specific
locations based on availability
● Created reports detailing all aspects of inventory, including cost, delivers and usage
● Maintained strong vendor connections at all stages, including arranging pricing and
delivering structure and specific shipments
● Collaborated with Marketing Team to increase sales through events, upselling and cross
selling the unpopular and expensive items
● Audited the entire company’s assets quarterly and annually
● Worked collaboratively with Operational Staff and Store Team to audit the entire
inventory (popcorn packaging, cups and bottled drink) daily, weekly, monthly and
annually
● Helped HR HQ staff to find new potential staffs and lead recruitment process for over 10 hires
● Coordinated with logistics team about purchase orders, stock transfers and delivering
activities for food & beverages
● Trained new staff members and scheduling shifts
● Resolved and helped customers cases related to refund and complaints

SKILLS

• Ms. Office, SAP, POS & EDC • Detail orientation • Client and vendor relations

• Problem-solving abilities • Interpersonal skill • Fast learner

 • Multi-tasking and negotiation

EDUCATION

Master of Social Science - International Relations Jan 2019 - Feb 2021

Universitas Pelita Harapan, South Jakarta
GPA: 3.31 / 4.00

Bachelor of English Literature - English Literature Aug 2010 - Mar 2017

Universitas Pamulang, South Tangerang
GPA: 3.34 / 4.00