MOHSEN HOSSNEY [i New Coiro/ Al Rehab, Egypt +20112527299 EB mohserhossney@gmailcom CLIENT RELATIONSHIP MANAGEMENT + ABOUT ME Client Relationship Management over 10+ years of customer service excellence providing administrative support for up to 50 staff members, Possess strong multi-tasking skills with ability to simultaneously manage various projects ‘and schedules. Highly gifted individuol with strong experience taking key role in organizations policies and decisions, managing strategies for employees’ professional development, ‘and ensuring smooth flow of office work. + PERSONAL DETAILS Date of birth 24/05/1987 Nationality Egypt Visa status Residence Visa Morital status Single WORK EXPERIENCE SELF MEDICAL HUB SEP 2023 - PRESENT New Cairo CLIENT RELATIONSHIP MANAGEMENT ‘Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. ‘Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales. Meeting with managers in the organization to plan strategically. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these. Conducting business reviews using CRM programs. Knowing your competition and strategizing accordingly ENBLOM AUG 2020 - AUG 2023 New Cairo OFFICE MANAGER # Organizing meetings and managing databases. ‘# Booking transport and accommodation. ‘# Organizing company events and conferences. Ordering stationery and IT equipment. Dealing with correspondence, complaints and queries. Preparing letters, presentations and reports. @ Supervising and monitoring the work of administrative staff. Processing invoices and managing office budgets. SPIRIT OF DUBAI OCT 2017 - OCT 2020 ‘ABU DHABI - GALLERIA MALL STORE MANAGER Develop business strategies to raise our customers’ needs, expand store traffic, and optimize profitability @ Mheet sales goals by training, mo to sales staff. + Ensure high levels of customers satisfaction through excellent service. ‘ Complete store administration and ensure compliance with policies and procedures. Propose innovative ideas to increase market share, ‘ Build highly satisfied and loyal customer base through engagement, ‘ conversion and gathering customer phone and e-mail information. 4 Attract, hire, develop, inspire and retain top talent including the store. ting, mentoring and providing feedback+ LANGUAGES Arobic:- Native English:- Fluent LICENSE + DRIVIN Driving license category Egypt & Dubai Driving license + SKILLS Staff Managerent Collaboration Adoptobility Problem Solving ‘Orgonization Leadership Confidence Self Motivated ‘Schedule Management Business Administration Datobase Management Scheduling Inter-Depart ment Collaboration Verbal & Written ‘Communication + LINKS Linkedin httes://wwlinkedin.com/in/m ‘ohsen-rgb-901457b0/ JARDIN DE PARFUMS SEP 2015 - SEP 2017 UAE-DUBAI MALL ASSISTANT STORE MANAGER ‘Maintains staff by recruiting, selecting, orienting, and ‘Training employees; developing personal growth opportunities. ‘@ Achieves financial objectives by preparing an annual budget. ‘scheduling expenditures; analyzing variances. ‘Provides quality service by enforcing quality and customer service standards. Grand Millennium Hotel AUG 2018 - AUG 2015 Dubsi RECEPTIONSST/FRONT OFFICE # Greet and welcome guests as soon as they arrive at the office. Direct visitors to the appropriate person and office. ‘@ Answer, screen ond forward incoming phone calls. # Receive, sort and distribute daily mail/detiveries. Order front office supplies and keep inventory of stock. EDUCATION AL-ALSON HIGH INSTITUTE FOR TOURISM, & HOTELS Cairo 2011 BACHELOR Hospitality management techniques and concepts across the globe, Critical thinking, analytical, communication, intercutturat ond entrepreneurial skills, all of which are necessary in the domain of tourism, hospitality, food and management, also | learned how to apply business administration principles Including modelling, management and marketing theory and ‘additionally, its related subfields and sectors, problem-solving ‘and decision-making skills. TRAININGS Cross medical training in departments ( Hair Transplantation, Aesthetics, NutritionéBody Shaping, Wellness, Laser devices , Dental services) & post procedures instructions for every medical department. © Cross Odoo crm training # Cross training of office management systems and procedures. # Cross training outstanding organisational and time management skills. ‘© Cross training in secretarial work,officeadministration. # Cross training written and verbal communication skills. ‘@ Cross training KPI (Key performance indicator}, ‘@ Assist in all areas, under supervision as required by Training manager. # Great knowledge with OPERA system for hotels. Cross training Grooming standard, Firefighting training. # Cross training (Guest service Center, CID, FO). + Cross training telephone Manner / Etiquette (Guest service Center) @ Great knowledge with operating System Microsoft Windows. Great knowledge with Microsoft Word, Excel, Outlook