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Social Work Evaluation
•
Social Work Evaluation
Enhancing What We Do
•
THIRD EDITION
JAMES R. DUDLEY
University of North Carolina at Charlotte
1
3
Oxford University Press is a department of the University of Oxford. It furthers the University’s
objective of excellence in research, scholarship, and education by publishing worldwide.
Oxford is a registered trade mark of Oxford University Press in the UK and certain other countries.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, without the prior permission in writing of Oxford
University Press, or as expressly permitted by law, by license, or under terms agreed with the
appropriate reproduction rights organization. Inquiries concerning reproduction outside the
scope of the above should be sent to the Rights Department, Oxford University Press, at the
address above.
1 3 5 7 9 8 6 4 2
Printed by Marquis, Canada
I dedicate this book to my students, who have inspired and encouraged me
over many years. I am deeply grateful to them!
C ON T E N T S
part i INTRODUCTION
vii
viii C ontents
Competency Chapters
Competency 1: Demonstrate Ethical and Professional
Behavior
• Make ethical decisions by applying the standards of the 1, 2, 3, 9,
NASW Code of Ethics, relevant laws and regulations, models 10, 11, 12
for ethical decision-making, ethical conduct of research, and
additional codes of ethics as appropriate to context;
• Use reflection and self-regulation to manage personal values 2, 3, 12
and maintain professionalism in practice situations;
• Demonstrate professional demeanor in behavior; appear- 1, 3, 5, 8, 10, 11
ance; and oral, written, and electronic communication;
• Use technology ethically and appropriately to facilitate prac- 3, 6, 10, 11
tice outcomes; and
• Use supervision and consultation to guide professional judg- 3, 4, 5, 8
ment and behavior.
Competency 2: Engage Diversity and Difference in Practice
• Apply and communicate understanding of the importance of 2, 3, 5, 7, 8
diversity and difference in shaping life experiences in prac-
tice at the micro, mezzo, and macro levels;
• Present themselves as learners and engage clients and con- 1, 2, 3, 4, 5, 6, 7,
stituencies as experts of their own experiences; and 8, 9, 10, 11, 12
• Apply self-awareness and self-regulation to manage the influ- 2, 3, 7, 8, 10, 12
ence of personal biases and values in working with diverse
clients and constituencies.
Competency 3: Advance Human Rights and Social,
Economic, and Environmental Justice
• Apply their understanding of social, economic, and environ- 1, 2, 3, 5, 6,
mental justice to advocate for human rights at the individual 8, 10, 11
and system levels;
• Engage in practices that advance social, economic, and envir- 1, 2, 3, 6, 7, 8,
onmental justice. 9, 11, 12
xiii
xiv C S W E’ s C ore C ompetency F ulfillment G uide
Competency Chapters
Competency 4: Engage in Practice-informed Research and
Research-informed Practice
• Use practice experience and theory to inform scientific 1, 2, 4, 5, 11
inquiry and research;
• Apply critical thinking to engage in analysis of quantitative 2, 4, 6, 7, 9,
and qualitative research methods and research findings; 10, 11, 12
• Use and translate research evidence to inform and improve 1, 2, 4, 6, 9, 10,
practice, policy, and service delivery. 11, 12
Competency 5: Engage in Policy Practice
• Identify social policy at the local, state, and federal level that 2, 5, 6, 11
impacts well-being, service delivery, and access to social
services;
• Assess how social welfare and economic policies impact the 4, 6, 8, 11
delivery of and access to social services;
• Apply critical thinking to analyze, formulate, and advocate 1, 2, 3, 5, 6, 7,
for policies that advance human rights and social, economic, 8, 9, 10, 11, 12
and environmental justice.
Competency 6: Engage with Individuals, Families, Groups,
Organizations, and Communities
• Apply knowledge of human behavior and the social envir- 1, 2, 3, 4, 6,
onment, person-in-environment, and other multidiscip- 7, 8, 9
linary theoretical frameworks to engage with clients and
constituencies;
• Use empathy, reflection, and interpersonal skills to effectively 2, 3, 4, 5, 6,
engage diverse clients and constituencies. 8, 12
Competency 7: Assess Individuals, Families, Groups,
Organizations, and Communities
• Collect and organize data, and apply critical thinking to 1, 3, 4, 6, 10, 11
interpret information from clients and constituencies;
• Apply knowledge of human behavior and the social environ- 1, 2, 4, 5, 6, 7,
ment, person-in-environment, and other multidisciplinary 8, 10, 11, 12
theoretical frameworks in the analysis of assessment data
from clients and constituencies;
• Develop mutually agreed-on intervention goals and object- 1, 2, 3, 4,
ives based on the critical assessment of strengths, needs, and 5, 7, 11
challenges within clients and constituencies;
• Select appropriate intervention strategies based on the as- 1, 2, 4, 5, 6, 7,
sessment, research knowledge, and values and preferences of 8, 11, 12
clients and constituencies.
C S W E’ s C ore C ompetency F ulfillment G uide xv
Competency Chapters
Competency 8: Intervene with Individuals, Families,
Groups, Organizations, and Communities
• Critically choose and implement interventions to achieve 1, 2, 3, 4, 5, 7, 8,
practice goals and enhance capacities of clients and 9, 11, 12
constituencies;
• Apply knowledge of human behavior and the social environ- 1, 2, 3, 4, 6, 7, 8,
ment, person-in-environment, and other multidisciplinary 9, 11, 12
theoretical frameworks in interventions with clients and
constituencies;
• Use interprofessional collaboration as appropriate to achieve 1, 2, 4, 6, 8, 11
beneficial practice outcomes;
• Negotiate, mediate, and advocate with and on behalf of 1, 2, 3, 4, 5, 7, 8
diverse clients and constituencies; and
• Facilitate effective transitions and endings that advance 1, 4, 5, 7, 9, 11, 12
mutually agreed-on goals.
Competency 9: Evaluate Practice with Individuals, Families,
Groups, Organizations, and Communities
• Select and use appropriate methods for evaluation of 1, 2, 4, 5, 7,
outcomes; 9, 10 11
• Apply knowledge of human behavior and the social environ- 1, 2, 3, 4, 6, 7,
ment, person-in-environment, and other multidisciplinary 9, 10, 11, 12
theoretical frameworks in the evaluation of outcomes;
• Critically analyze, monitor, and evaluate intervention and 1, 2, 4, 5, 7, 8,
program processes and outcomes; 9, 10, 11, 12
• Apply evaluation findings to improve practice effectiveness at 1, 2, 4, 6, 7, 10,
the micro, mezzo, and macro levels. 11, 12
Note. CSWE = Council on Social Work Education; NASW = National Association of Social Workers.
P R E FAC E
E very social worker is expected to know how to conduct evaluations of his or her
practice. In addition, growing numbers of social workers will also be assuming
a program evaluator role at some time in their careers because of the increasing
demands for program accountability. Yet, many social workers are still inadequately
prepared to design and implement evaluations. Social Work Evaluation: Enhancing
What We Do introduces social workers and other human service workers to a broad
array of knowledge, ethics, and skills on how to conduct evaluations. The book
prepares you to conduct evaluations at both the program and practice levels.
The book presents evaluation material in a form that is easily understood and
especially relevant to social work students. Research is among the most difficult con-
tent areas for social work students to comprehend. This is partially because it is dif-
ficult to see the applicability of research to social work practice. The statistical and
other technical aspects of research content also tend to be unfamiliar to students
and difficult to comprehend. This book is especially designed to overcome these and
other types of barriers more than other social work evaluation texts do because it
continually discusses evaluation in the context of social work programs and practice
and uses numerous pertinent examples.
The book is organized around a three-stage approach of evaluation. The stages
divide evaluation into activities during the planning of an intervention, its implemen-
tation, and, afterward, to measure its impact on the recipients. In addition, the text
describes seven general steps to follow in conducting evaluations. These steps offer
a flexible set of guidelines to follow in implementing an evaluation with all its prac-
ticalities. The book also gives significant attention to evidence-based interventions
and how evaluations can generate evidence as a central goal. Readers are also given
several specific suggestions for how to promote evidence-based practice.
This book can be used for several research and practice courses in both Bachelor
of Social Work (BSW) and Master of Social Work (MSW) programs. It is designed
for primary use in a one-semester evaluation course in MSW programs. It can also
be a primary text along with a research methods text for a two-course research
sequence in BSW programs. The book can also be very useful as a secondary text
xvii
xviii P reface
in BSW and MSW practice courses at all system levels and policy courses. In add-
ition, it is an excellent handbook for the helping professions in other fields such as
counseling, psychology, and gerontology.
issues, and this chapter describes the central ones. The chapter explores an array of
evaluations, including critiquing an intervention based on the logic model, mon-
itoring whether the actual intervention is being implemented as it was proposed,
and focusing on staff issues. Implementation evaluations are also introduced that
investigate the quality of an intervention and its degree of accessibility. Finally, client
satisfaction is introduced at both the program and the practice levels.
Part V, consisting of Chapter 9, covers the third of the three stages, the outcome
stage, when evaluations are used to determine whether an intervention was effective
in helping clients. The chapter portrays outcomes as multidimensional and complex.
Criteria are described for choosing outcome measures. Also, the enormous challenge
of adequately documenting that an intervention is the cause of any improvement in
the clients’ lives is explained in some detail. Several outcome designs are introduced
for evaluating both program and practice interventions, and the advantages and lim-
itations of each design are highlighted. These designs are presented in a practical way
so that readers can easily implement them. Ethical issues in selecting designs are also
discussed.
Part VI discusses the final steps in conducting an evaluation, data analysis
and preparing and disseminating the final report of the evaluation. Data analysis
is an important step to understand and implement as discussed in Chapter 10. The
chapter discusses the many options available for analyzing both qualitative and
quantitative data. Several statistical tools are described for analyzing data for quanti-
tative evaluations, and three different approaches are offered for analyzing data from
qualitative evaluations. Although the principles of data analysis in an evaluation are
similar to those used in a research study, several differences are also evident and
noted in this chapter. Most important, analysis of evaluation data begins and ends
with questions of who needs to know what, when, and why. Chapter 11 addresses the
final steps in conducting an evaluation, preparation and dissemination of the report
of the findings. The chapter emphasizes involving stakeholders in the planning of
the report(s). Several options for report formats are explored. Also, several strategies
are offered to both prepare a report and disseminate it to stakeholders and others.
Chapter 12 is devoted to consuming and using evaluation reports. Several
questions are addressed. How is the consumer role carried out? What do consumers
look for? How can consumers critically consume a report? How can they use it in their
own work as administrators, practitioners, students, clients, or regulatory entities?
All these questions and others are addressed. Clients of social services are likely to
have the most at stake in the critical consumption of evaluation reports. They need
to know if the interventions they receive are effective and a good fit for what each of
them personally needs. Therefore, a special section of the chapter discusses how to
do more to present evaluation reports in a form that clients can understand and use.
AC K NOW L E D G M E N T S
N umerous people have graciously assisted in the preparation of this book and
contributed significantly to its conceptualization and organization.
Let’s add the last two reviewers David P. Moxley, University of Alaska, Anchorage
and Michael Cronin, Monmouth University, first for their helpful suggestions;
include their university affiliations in a brief bio.
I am also grateful for Tyan Parker Dominguez, Thomas Meenaghan, Shweta
Singh, Brandon Youker, and Robert Fischer for thoughtful and thorough reviews
in past editions. Scott Wilson, Israel Colon, Cy Rosenthal, Dennis Brunn, and Bill
Perry, former colleagues at Temple University, initially introduced me to the com-
plex enterprise of evaluations and their relevance to social work and social change.
Several colleagues at the University of North Carolina at Charlotte provided support
along the way, particularly at times when it was most needed. Among them, Dennis
Long, Vivian Lord, and Schnavia Hatcher supported work on this project as past
and present directors of the school. Jeff Shears contributed to the writing of one of
the chapters. Robert Herman-Smith contributed to the writing of another chapter,
and Daniel Freedman contributed to the writing of a third chapter. Janet Baker and
Cheryl Whitley of the administrative staff helped in countless ways of which I am
grateful.
My many MSW social work students from eight years of teaching evaluation
at UNC Charlotte and numerous other students over a prior eight years of teaching
evaluation at Temple University gave me invaluable feedback and support. They con-
sistently assured me that these evaluation courses were useful and valuable to their
professional development; they also gave me the initial encouragement to develop
a textbook of my own that reflects the multifaceted content areas that I cover in the
courses.
Most important, I deeply appreciate the many ways that the editor, Alyssa
Palazzo, at Oxford University Press, supported me in preparing the new edition.
(I will complete this section and add others at OUP when I have the complete list.)
xxiii
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Cyathophyllidae, 394
Cyathophyllum, 394
Cycads, spermatozoa of, 38
Cyclidium, 137
Cyclocnemaria, 397
Cyclomyaria, 325
Cyclops, host of Choanophrya, 159;
of Rhyncheta and other Suctoria, 159 f., 162;
of Vorticellidæ, 158
Cycloseridae, 404
Cydippidea, 417
Cydippiform stage of Lobata and Cestoidea, 414
Cydonium milleri, 222
Cymbonectes, 306
Cymbonectinae, 306
Cyphoderia, 52
Cyrtoidea, 79
Cyst (a closed membrane distinct from the cytoplasm around a
resting-cell or apocyte), 37, 39;
cellulose-, 37;
chitinous, 37;
growth of vegetal cell in, 37;
of Protozoa present in dust, 47;
of Centropyxis aculeata, 57;
of Chlamydophrys stercorea, 57;
of Amoeba coli, 57;
of Actinophrys sol, 72;
of Actinosphaerium, 73 f.;
of Flagellata, 109, 117 f.;
brood-, of Paramoeba eilhardii, 116 n.;
of Bodo saltans, 117;
of Opalina, 123 f.;
of Volvocaceae, 128;
of Dinoflagellates, 131;
of Pyrocystis, 131, 132;
of Ciliata, 147;
of Colpoda cucullus, 147, 153;
temporary (hypnocyst) of Rhizopoda, 57;
of Proteomyxa, 88;
of Myxomycetes, 91;
-wall, of Acystosporidae, 104 f.
Cystiactis, 382
Cystid—see Cystoidea
Cystiphyllidae, 394
Cystoflagellata, 110, 132 f.
Cystoidea, 580, 597 f.
Cytogamy, 33 f.
Cytoplasm, 6;
of ovum of Sea-urchin, 7;
granular, nutritive, of muscle cell, 19;
in cell-division by mitosis, 26 f.;
during syngamy, 34
Fascicularia, 348
Fasciole, of Echinocardium, 550, 555;
of Spatangoidea, 553;
of Spatangus, 553;
of Eupatagus, 553;
of Spatangidae, 555
Fats, fatty acids, 15;
in Flagellates, 110, 115;
formation of, 36
Fauré-Fremiet, on attachment of Peritrichaceae, 141 n.
Faurot, 368
Favia, 373, 401
Favosites, 344
Favositidae, 344
Feather-star, 581
Feeding, of Noctiluca, 133, 144;
of Peritrichaceae, 145
—see also Food
Feeler, of Holothuria nigra, 561 f., 566;
of Holothuroidea, 568;
of Dendrochirota, 568, 572;
of Synaptida, 568, 575;
of Molpadiida, 568, 575
Female gamete, 33;
of Pandorina, 128 f.;
of Acystosporidae, 104 f.;
of Peritrichaceae, 151, 157
—see also Megagamete, Oosphere
Ferment, required for germination, brood-formation, etc., 32 f.
—see also Zymase
Fermentation, organisms of, 43 f.
Fertilisation, 33 f.;
"chemical," 32 n.
Fertilised egg, 31
—see also Oosperm, Zygote
Fertilising tube of Chlamydomonas, 125
Fever, intermittent, malarial, 103 f.;
relapsing, 121;
remittent, 105;
Texas-, Tick, 120;
Trypanosomic, 119 f.
Fewkes, 268 n.
Fibularidae, 549
Fibularites, 559
Fickert, Eimer and, on classification of Foraminifera, 58 n.
Ficulina, 219, 224, 230;
F. ficus, 219
Filoplasmodieae, 90 f.
Filopodia, 47 n.
Filosa, 29, 50, 52 f.;
resemblance to Allogromidiaceae, 59
Finger, 580;
of Cystoidea, 597;
of Blastoidea, 599, 600
Firestone of Delitzet contains fossil Peridinium, 132
Fischer, on fixing reagents, 11;
on structure of flagellum, 114
Fish, rheotaxy of, 21;
epidemics of, due to Myxosporidiaceae, 107;
to Costia necatrix, 119;
to Ichthyophtheirius, 152
Fission, 10, 23 f.;
equal, 10;
Spencerian, 23;
multiple, 30 f. (see also Brood-division);
of Heliozoa, 72 f.;
of Radiolaria, 84 f.;
radial, in Volvocaceae, 110;
transverse, in Craspedomonadidae, 115 n.;
longitudinal and transverse, of Bodo saltans, 117;
of Opalina, 123;
of Euglenaceae, 124;
of Eutreptia viridis, 124;
of Noctiluca, 133;
of Ciliata, 147 f.;
of Stentor polymorphus, 156;
of Vorticellidae, 157 f.
—see also Bud-fission
Fissiparantes, 387, 400
Fixing protoplasm, 15
Flabellum, 375, 386, 398;
protandry of, 370
Flagella, flagellum, 17 f., 47;
of Protozoa, 47;
formed by altered pseudopodia in Microgromia, 60;
of Heliozoa, 73;
of sperms of Coccidiidae, 102;
of Acystosporidae, 105;
of Flagellata, 109, 114 f.;
of Trichonymphidae, 114;
Delage on mechanism of, 114 n.;
of Bodo saltans, 117;
of Trypanosoma, 121;
of Euglenaceae, 124 f.;
of Maupasia, 124;
of Eutreptia viridis, 124;
of Sphaerella, 126;
of Dinoflagellata, 130, 131;
of Peridinium, 131;
of Polykrikos, 132;
of Noctiluca, 132, 133 f.
—see also Sarcoflagellum
Flagellar pit, in Flagellates, 110, 124 f.
Flagellata, 17 f., 40, 48 f., 50, 109 f.;
barotaxy of, 20;
galvanotaxy of, 22;
chemiotaxy of, 23;
nutrition of, 40, 113;
of putrefying liquids, 44, 116 f.;
studied by botanists, 45;
as internal parasites, 48, 119 f.;
relations with Acystosporidae, 106;
shell of, 113;
stalk of, 113;
life-history of, 116 f.;
literature of, 119;
saprophytic, 119 f.
Flagellate stage, of Sarcodina, 56 f., 60, 109;
of Heliozoa, 74;
of Radiolaria, 85 f.
—see also Flagellula
Flagellated chamber, 170
Flagellula, 31;
of Proteomyxa, 88, 89;
of Myxomycetes, 91, 92;
of Didymium, 92
—see also Zoospores
Flagellum—see Flagella
Fleming, 168 n.
Flexible Corals, 326
Flint, 219, 241
Floricome, 203
Floscelle, of Echinocardium cordatum, 551;
of Cassidulidae, 554
Flowering plants, male cells of, 38
Flowers of tan (= Fuligo varians), 92 f.;