HCA 105 Final Study Guide

HCA 105 Final Study Guide

Scanner - ✅✅-Images from documents to computer files
Portfolio - ✅✅-File with documents that you will use such as, a cover letter or birth
certificate

Accounts Payable - ✅✅-Money leaving the practice

Operating Budget - ✅✅-Keeps the office running

Petty Cash - ✅✅-Another budget for small purchases (unpredictable)

ADA - ✅✅-Americans with Disabilities Act, help protect disabled from

discrimination, no wheelchairs, no service animals

NSF Check - ✅✅-non-sufficient funds, not enough money in the bank (bounced
check)

Voucher Check - ✅✅-A personal or business check with the stubs attached to it
PCP - ✅✅-Primary Care Physician, oversees the patients long term health
Safety Data Sheet (SDS) - ✅✅-To inform about chemical/health hazards and
safety precautions

PPE - ✅✅-Personal Protection Equipment, masks, gloves

Open Hours - ✅✅-first come first serve, not planned

Cluster Scheduling - ✅✅-Scheduling groups of patients with similar needs for

same appointment time

Double Booking - ✅✅-scheduling two or more patients, same time slot

Empathy - ✅✅-Having insight into another's feelings, one of the duties of an MA
NP -✅✅-new patient
Conciseness - ✅✅-to be brief, to the point
Networking - ✅✅-Building alliances
FDCPA - ✅✅-Fair Debt Collection Practices Act

Soft skills - ✅✅-Personal skills, such as empathy and professionalism

Hard skills - ✅✅-Hard working/team playing

Is a clinic schedule considered a legal document? - ✅✅-Yes

✅✅
What can happen if your office uses abusive, deceptive, or unfair collection
practices? - -Penalties

Daily opening the office procedures include? - ✅✅--voicemail

-Refrigerator, Temp (equipment)
-Lab Specimens (supplies

List common office equipment used - ✅✅--A scanner

-A fax machine
-Postage Meters
-Check writer
-paper shredders

List common sections of the policy and procedures manual - ✅✅ --dress code
-office hours
-vacation, sick leave, family medical leave, other earned time away from the office
-OSHA guidelines

What does a DO stand for? - ✅✅-General practitioner

✅✅
Duties that relate to orientation, jury duty, and sick leave are examples of what type
of policies? - -HR-Human Resources policies

How many minutes early should the person opening the office arrive? - ✅✅-30
minutes

✅✅
Part of the patient registration process includes the registration form and what other
form? - -The medical history

Patients medical records are used for? - ✅✅-Providing the patients medical history
What situations may qualify for a hardship? - ✅✅--no insurance
-poor
-under insured
-elderly on a fixed income

✅✅
Rules or guidelines that dictate the day-to-day operations of the office are called? -
-Policy and procedures

✅✅
What are a few situations that would be considered special considerations for
patients? - --special needs
-Hearing/Vision impaired
-cannot speak

What are the 6 C's of charting? - ✅✅-1. Clients words

2. Clarity
3. Completeness
4. Conciseness
5. Chronological order
6. Confidentiality

What is the Fair Debt Collection Practices Act of 1977? - ✅✅

-It prohibits debt
collection companies from using unfair practices to collect debts from you

What does the practice managers role include? - ✅✅-HR- Human Resources
policies

List contents of the first aid kit? - ✅✅-1. Hand sanitizer

2. Aspirin
3. Glucose tablets (sugar)

✅✅
What is the primary purpose of the American Association of Medical Assistants
(AAMA)? - -To raise the standards of medical assisting

✅✅
To avoid miscommunication when scheduling appointments over the phone you
should? - -Repeat and summarize

✅✅
If you are managing the appointment schedule, one of the best ways to assist the
practitioner is to avoid? - --overbooking and under-booking
-It is also important to check their preference

✅✅
When scheduling multiple advance appointments for the same patient you should? -
-Same day, same time

Why do medical offices perform internal audits of medical records? - ✅✅-To check
the charges

Check writer - ✅✅-Prints checks

Capital budget - ✅✅-Large outlays of money