Benchmark CMAA

Which of the following is an example of an incidental disclosure? - ✅✅-Having a

sign-in sheet that includes a patient's name and provider

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Insurance policies contain which of the following provisions to avoid overlapping
payments? - -Coordination of benefits

A medical administrative assistant is speaking with a provider who prescribes a

diagnostic examination of a patient's right knee joint with direct visual inspection. The

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assistant should identify that which of the following terms describes this
examination? - -Arthroscopy

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A medical administrative assistant should perform which of the following tasks when
opening the office each morning? - -Turn off the answering service.

A medical administrative assistant should identify that which of the following is a

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method used to deter patients from not showing up to their appointments? -
-Charging patients a fee

A medical administrative assistant should identify that which of the following barriers

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among coworkers involves perceiving only those in higher positions as being
important? - -Status barrier

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To which of the following entities can a medical administrative assistant disclose a
patient's information without signed authorization from the patient? - -Local
health department

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A medical administrative assistant should identify that ketosis is an expected finding
for a patient who has which of the following conditions? - -Diabetes mellitus

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Which of the following should a medical administrative assistant explain to new
patients prior to an initial visit? - -The procedure to cancel an appointment

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A medical administrative assistant should identify that which of the following helps to
maintain adequate supplies on hand? - -Inventory management

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Which of the following is the maximum number of telephone rings by which a
medical administrative assistant should answer an incoming - -three

Which of the following describes advance directives? - ✅✅ -They are written

instructions about health care decisions in the event a patient is unable to make a
decision.
A medical administrative assistant receives a request from a patient's health

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insurance company for protected health information (PHI). Which of the following
actions should the assistant take? - -Disclose the minimum amount of
information necessary.

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When is it appropriate for a medical administrative assistant to release test results to
a patient's family member? - -When the patient provides a signed release of
information that identifies the family member

A medical administrative assistant is collecting pre-appointment information from a

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patient about symptoms they have been experiencing related to COPD. Which of the
following describes this process? - -Screening

A medical administrative assistant is performing check-out procedures for a patient.

The patient asks if they owe anything additional for the procedure performed during

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today's office visit. Which of the following is the patient's responsibility to pay before
their insurance will pay for the procedure? - -copayment

A medical administrative assistant is processing a package for mailing. Which of the

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following describes a flat, rectangular mail piece that is no thicker than ¾ inches with
a length of 11.5 to 15 inches and a width of 6 ⅛ to 12 inches? - -large envolope

A medical administrative assistant is creating a schedule that allows a provider to

focus on one patient for an extended period of time to thoroughly assess their

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concerns. Which of the following is the type of schedule the assistant is creating? -
-single bonding

A medical administrative assistant is running a report of delinquent patient accounts.

Which of the following indicate

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account should be delinquent before it's turned over to a collection agency -
-91-120 days

An older adult patient presents to a provider's office with their adult child to get
clarification about when to take their new medication. Which of

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the following actions should the medical administrative assistant take? -
-Advise the aduit child and patient that the provider will need to speak to them
about the prescription.

Which of the following should the medical administrative assistant use to identify the

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patient by name, account number, medical record number, date of service, and
additional information specific to the facility? - -encounter form

Which of the following is a purpose of an encounter form? - ✅✅-To improve

accuracy in data entry
A medical administrative assistant is posting Medicare payments. Which of the
following types of notices sent to the patient by the third-party payer refers to how

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much payment the provider received for services rendered to the patient and the
patient's financial responsibilities? - -explanation of benefits

A medical administrative assistant is submitting documentation to a patient's

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third-party payer to determine if a procedure is medically necessary. Which of the
following describes this process? - -preauthorization

A medical administrative assistant is providing instructions to a patient via email. The

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assistant should identify that which of the following is a disadvantage of
communicating via email? - -Email communication can be misinterpreted.

A patient is scheduled for a follow-up appointment in 6 months. At which of the

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following times should the medical administrative assistant call to remind the patient
of the appointment? - -1 day before the appointment

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Which of the following acts prohibits discrimination based on a disability? -
-ADAAA

A patient asks a medical administrative assistant if there is a designated person at

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the facility that keeps track of who is viewing patients' protected health information
(PHI). Which of the following responses should the assistant make? - -"The
facility's privacy officer keeps track of who is viewing patients' protected health
information."

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Which of the following was updated by OSHA in 2000 with a goal to reduce the risk
of exposure to bloodborne pathogens for health care workers? - -Needlestick
Safety and Prevention Act

A medical administrative assistant in an outpatient clinic is preparing to review the

billing codes that describe the reason for seeing a patient and the necessity of any

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procedures performed. Which of the following codes should the assistant use? -
-ICD-10-CM

A medical administrative assistant receives medical records for a patient via certified

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mail. Which of the following pieces of equipment provides a secure method to
transfer these documents to a consulting provider? - -Facsimile machine

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Which of the following should a medical administrative assistant verify when enrolling
a patient for electronic notifications? - -phone #
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A medical administrative assistant is preparing to collect the copay from a patient.
Which of the following statements should the assistant make? - -'You have a
$10 copay today. Will that be cash, check, or card?*

A medical administrative assistant is documenting a patient's list of medications and

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how often they are taken. Which of the following abbreviations should the assistant
use to indicate "four times daily"? - -qid

A medical administrative assistant is revlewing a denied claim that they believe was

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denied due to a coding error. Which of the following should the assistant submit? -
-new claim

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A medical administrative assistant is speaking with a provider. Which of the following
actions by the assistant demonstrates active - -nodding while provider is
speaking

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Which of the following actions by a medical administrative assistant demonstrates
adherence to the professional code of ethics? - -Safeguarding patient health
care information

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Which of the following tasks is within a medical administrative assistant's scope of
practice? - -Processing new patient registration paperwork

A medical administrative assistant notifies a patient in the waiting room that the
provider is running behind schedule. The assistant uses a warm tone to apologize for

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the delay and shows concern for the patient's feelings. Which of the following is the
assistant demonstrating? - -empathy

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A medical administrative assistant is communicating with a patient over the
telephone. Which of the following actions should the assistant take? - -speak
slowly and clearly

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Which of the following steps can be performed by a medical administrative assistant
at both check-in and check-out? - -collect the copayment for the visit

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Which of the following is the ratio of bleach to water that OSHA requires when
cleaning a contaminated surface? - -1:10

A medical administrative assistant is preparing to call a patient to schedule a

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telehealth appointment. Which of the following should the assistant verify with the
patient first? - -the pts identity

A medical administrative assistant is unable to locate an established patient in the

electronic health record (EH) system. Which of the following actions should the
assistant take to avoid creating a duplicate chart? - ✅✅-Verify the spelling of the
patient's name

A provider asks a medical administrative assistant to schedule an

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electroencephalogram for a patient. Which of the following statements by the
assistant is an appropriate explanation of this procedure to the patient? - -'This
procedure records your brain's electrical activity?*

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Which of the following is an appropriate action to take when updating patient
demographic information? - -Check that the patient signed and dated the
patient information form

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Which af the following is an acceptable abbreviation for a common medical
condition? - -un

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Which of the following body systems coordinates the body's functions? -
-nervous system

A medical administrative assistant is running monthly financial transaction reports for

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third-party payers who have declined payment on submitted claims. Which of the
following claims should be pulled for this report? - -denied claim

A medical administrative assistant receives notification in the mail that a patient is

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deceased. According to HIPAA guidelines, the medical office must maintain the
patient's medical record for how many years? - -2 years

A medical administrative assistant

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is reviewing a patient's Medicare card. What type of health insurance plan is
Medicare? - -federal

A medical administrative assistant is helping a patient who has questions about their
insurance coverage. The patient's insurance allows the patient to see the provider of
their choice and requires 20% payment from the patient after the deductible has

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been met. Which of the following types of insurance does the patient have? -
-indemnity plan

Which of the following is an appropriate use of a tickler file? - ✅✅-To remind staff
of date specific tasks

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At which of the following times should a medical administrative assistant pull a
patient's chart? - -The evening before the patient's appointment

which of the following is the body's largest organ? - ✅✅-skin

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A medical administrative assistant is entering charges into the encoder software.
Which of the following is the purpose of this software? - -To improve coding
accuracy and billing performance

A medical administrative assistant is explaining the outline of legal and ethical

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guidelines for the respectful and courteous treatment of a patient.
Which of the following includes these components? - -pts bill of rights

Which of the following owns patient medical records? - ✅✅-providers

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A medical administrative assistant is preparing the clinic's front desk at the beginning
of the day. Which of the following actions should the assistant take? - -turn on
office printers

A medical administrative assistant is working in an office that uses clustering for

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scheduling patient appointments. Which of the following describes this type of
scheduling? - -Patients who have the same condition are seen during the same
block of time.

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Which of the following should a medical administrative assistant complete if a
provider believes Medicare might not cover a procedure? - -Advance
Beneficiary Notice (ABN)

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Which of the following divides patient accounts into groups that correspond to the set
time statements will be sent out each month? - -cycle billing

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How often should a medical administrative assistant update the demographics of an
established patient? - -at every visit

A medical administrative assistant is checking in a new patient. The assistant should

request the patient's signature to acknowledge that they've reviewed a copy of which

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of the following documents that explains the legal and ethical responsibilities of the
practice? - -Notice of Privacy Practices

A newly hired medical administrative assistant Is reviewing the employee handbook.

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The assistant should identify that which of the following reviews will be performed 60
to 90 days after the start of employment? - -probationary period review

A medical administrative assistant is running monthly financial transaction reports to

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determine unpaid balances on patient accounts. Which of the foliowing is a report
the assistant should use to identify delinquent patient accounts? - -Aging of
accources
A medical administrative assistant has completed verification of a patient's insurance

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eligibility. Which of the following is a benefit of performing electronic eligibility
checks? - -Increased revenue from improved collection rate

A medical administrative assistant is collecting patient information prior to a patient's

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appointment. Which of the following is an acceptable form of identification for the
patient to provide? - -drivers license

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A medical administrative assistant should identify that which of the following items
requires secure storage upon delivery? - -prescription pads

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For medical billing purposes, which of the following is good practice when updating
information from established patients? - -Request venification of current patient
information at each visit.

A medical administrative assistant is assisting a patient who was recently diagnosed

with a terminal illness. The patient states, "I can't wait to start feeling better again so

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I can attend my grandson's graduation next year." which of the following defense
mechanisms is the patient demonstrating? - -denial

Which of the following documents should a medical administrative assistant obtain to

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get reimbursement for a patient's office visit with a cardiology specialist who is a
health maintenance organization (HMO) participant? - -Referral from the
patient's primary care provider

Which of the following refers to the minimum number of supplies to be maintained

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based on the average number of patients the practice sees in a day? -
-threshold

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At which of the following times should the medical administrative assistant obtain
preauthorization for a diagnostic procedure? - -after the provider orders the
procedure

A medical administrative assistant is communicating with a patient who just received

a terminal diagnosis and is grieving. The assistant should identify that which of the

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following stages of grief involves the patient trying to give something up to have
more time? - -bargaining

A medical administrative assistant is speaking with a patient who does not speak the

✅✅
same language. Which of the following types of barriers does this represent? -
-cultural diversity

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which of the following documents can be sent from the provider to another entity via
the electronic health record (EHR)? - -laboratory orders
A medical administrative assistant receives a request from a provider to offer patient

✅✅
appointments on a first-come, first-serve basis. Which of the following scheduling
methods does this describe? - -open office hours

Which of the following is the purpose of an appointment matrix? - ✅✅-To indicate

when a provider is unavailable to treat patients

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Which of the following is a benefit of using patient portals to communicate and
provide patients with educational and community resources? - -improving
patient engagement

A medical administrative assistant is providing postoperative care information to a

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patient. Which of the following information should the assistant include? -
-Physical therapy referral

In which of the following locations should a medical administrative assistant store

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valued office items, such as checkbooks, prescription pads, and access keys? -
-in a locked box

A medical administrative assistant is creating an encounter form for a patient's

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appointment upon check-in. Which of the following information should the assistant
Include on the form? - -pts telephone #

Which of the following is a charting method that helps to ensure all pertinent

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information has been entered into the patient's electronic health record? -
-SOAP

A medical administrative assistant is discussing a patient's care with a family

member who expresses their disapproval with the care plan. The assistant should

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identify that which of the following actions by the family member is an example of
inhibiting communication? - -blaming

Which of the following suffixes means "a discharge or flow"? - ✅✅-rrhea

A medical administrative assistant is assisting a patient who has questions about

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travel advisories. To which of the following community resources should the assistant
direct the patient? - -Centers for Disease Control and Prevention (CDC)

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Which of the following offers home care and support groups for patients and family
members of patients who have terminal illnesses? - -local hospice chapter

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Which of the following requires the guaranteed protection of medical records? -
-HIPAA Security rule