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BACHELOR OF TECHNOLOGY
in
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DEPARTMENT OF COMPUTER SCIENCE ENGINEERING
CERTIFICATE OF COMPLETION
This is to certify that the work entitled, “HOTEL MANAGEMENT SYSTEM” is the
bonafied work of P CHINNA MABBI(ID No:N190515) carried out under my guidance and
supervision for 3rd year project of Bachelor of Technology in the department of Computer
Science and Engineering under RGUKT IIIT Nuzvid. This work is done during the academic
session January 2024– June 2024, under our guidance.
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RGUKT Nuzvid
.
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DEPARTMENT OF COMPUTER SCIENCE ENGINEERING
CERTIFICATE OF EXAMINATION
This is to certify that the work entitled, “HOTEL MANAGEMENT SYSTEM” is the
bonafied work P CHINNA MABBI(ID No:N190515) and here by accord our approval of it as a
study carried out and presented in a manner required for its acceptance in 3rd year of Bachelor
of Technology for which it has been submitted. This approval does not necessarily endorse or
accept every statement made, opinion expressed or conclusion drawn, as a recorded in this thesis.
It only signifies the acceptance of this thesis for the purpose for which it has been submitted.
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Department of CSE,
RGUKT-NUZVID
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DEPARTMENT OF COMPUTER SCIENCE ENGINEERING
DECLARATION
I P CHINNA MABBI (ID No:N190515) hereby declare that the project report entitled
“HOTEL MANAGEMENT SYSTEM” done by us under the guidance of
Mr.Nalliboyina RamaKrishna Assistant Professor is submitted for the partial fulfillment
for the award of degree of Bachelor of Technology in Computer Science and Engineering during
the academic session January 2024– June 2024, at RGUKT-Nuzvid.
I also declare that this project is a result of our own effort and has not been copied or
imitated from any source. Citations from any websites are mentioned in the references. The
results embodied in this project report have not been submitted to any other university or institute
for the award of any degree or diploma.
Date: 20-06-2024
Place: Nuzvid
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Table of Contents
Acknowledgement 7
Abstract 8
1. Introduction 9
1.1 Introduction
1.2 Problem Definition
1.3 Objectives and Motivation
1.4 Chapter wise Summary
1.5 Real-world Applications
2. Analysis and Design 10
3. Related Works/ Existing Works 12
3.1. Few related works and their limitations
3.2. Research Gaps identified
4. Implementation 15
4.1. Feature Extraction
4.2 Classification Algorithms
4.3 implementation Details
5. Proposed Method 19
5.1. A neat flowchart of proposed approach must be included
5.2. Explanation of each component in the flowchart
5.3. Algorithm (Mandatory for every project)
6. Test results/experiments/verification 21
6.1Testing
6.2. Results
7. Experimental setup 25
7.1. Technologies/libraries used
7.2. Data sets
7.3. System Hardware
7.4. Results table/screen-shots/any
7.5. Results comparison with other approaches
8. Conclusions 33
9. Future Scope/Directions. 33
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10.Reference 33
LIST OF FIGURES
7.4.1 Home 29
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ACKNOWLEDGEMENT
I would like to express our profound gratitude and deep regards to our guide Mr.Nalliboyina
RamaKrishna for her exemplary guidance, monitoring and constant encouragement to us
throughout the B.Tech course. We shall always cherish the time spent with him during the course
of this work due to the invaluable knowledge gained in the field of reliability engineering.
We are extremely grateful for the confidence bestowed in us and entrusting our project entitled
“HOTEL MANAGEMENT SYSTEM”
We express gratitude to Dr. D V Nagarjuna Devi (HOD of CSE) and other faculty members for
being source of inspiration and constant encouragement which helped us in completing the project
successfully.
Finally, yet importantly, we would like to express our heartfelt thanks to our beloved God and
parents for their blessings, our friends for their help and wishes for the successful completion of
this project.
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ABSTRACT
A hotel management system (HMS) is a software tool that helps hotels manage their daily
operations efficiently. It handles tasks like booking reservations, checking guests in and out,
processes, an HMS improves the guest experience, reduces manual work for staff, and helps the
hotel run smoothly. This system can be customized to fit hotels of all sizes and can be either
cloud-
Keywords :
Front Desk: The reception area where guests check-in/check-out and make inquiries.
Room Type: Categories of rooms based on size, amenities, and bed type (e.g., single, double,
suite).
1.INTRODUCTION
1.1 INTRODUCTION
Hotel Management System is a system that provides us to reserving rooms, checking whether
the rooms are vacant are or not etc by using online browsing. This system is very useful to all
especially for business people. A Hotel Management System (HMS) is a comprehensive software
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solution designed to streamline and automate the diverse operations involved in managing a
hotel. It serves as the backbone of a hotel's daily activities, enhancing efficiency, improving guest
experiences, and optimizing revenue. The system integrates various functionalities such as
reservations, front desk operations, housekeeping, room service, maintenance, and financial
transactions, providing a unified platform for hotel staff to manage their tasks effectively.
The hospitality industry faces numerous challenges in managing daily operations, guest services,
and overall business performance. Traditional methods of hotel management, often reliant on
manual processes and disparate systems, are inefficient and prone to errors. This complexity
necessitates a robust, integrated solution to streamline operations, enhance guest experiences, and
optimize revenue.
Key Problems:
integration with online travel agencies (OTAs) and globaldistribution systems (GDS) limits
Lack of a unified loyalty program reduces guest retention and repeat business.
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* Implement Dynamic Revenue Management:
* Maximizing Revenue:
* Improving Decision-Making:
* Driving Innovation:
In the second chapter analysis and details of the project will be discussed. Detailed
implementation of the project will be discussed in the third chapter after which testing
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Target Users: Hotel managers, front desk staff, housekeeping, maintenance crews, and
guests.
Scalability: Suitable for small boutique hotels to large chains. Fast & responsive
recovery plans
Benefits:
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o Enhanced revenue and profitability.
o Better data insights for strategic decisions.
Overview: Comprehensive software for large hotels with property management, point of
Limitations:
3.1.2 Hotelogix:
Limitations:May not scale well for larger hotel chains.Lacks some advanced features
unless you pay
3.1.3 Cloudbeds:
may not be intuitive for all users.Performance issues like system speed and
Gap: Limited use of advanced technologies like AI, machine learning, and IoT
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Opportunity: Research and develop systems that use AI for personalized guest
services, machine learning for predictive maintenance and dynamic pricing, and
Gap: Limited functionality and usability of mobile and remote access for both
their devices.
Gap: Lack of flexibility and customization options to meet the unique needs
of different hotels.
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applications.
Gap: Limited functionality for managing and enhancing guest engagement and loyalty
programs.
Opportunity: Integrate advanced loyalty management features, personalized rewards
systems, and targeted marketing campaigns to improve guest retention and satisfaction.
HMS solutions.
certifications.
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centralized platform.
Opportunity: Develop features that allow hotel chains to manage multiple properties
efficiently, with centralized control over reservations, pricing,
4 Implementation
Feature extraction for a Hotel Management System (HMS) involves identifying anddefining the
essential functionalities that the system must possess to effectively manage hotel operations. Here
Online booking: Allow guests to book rooms through the hotel's website or mobile app.
Channel management: Integration with OTAs and GDS for Broader distribution
Room inventory management: Track room availability, types, and rates in real-time.
Booking modifications and cancellations: Enable guests to modify or cancel bookings
conveniently.
times.
Room status updates: Real-time updates on room availability and readiness for check-in.
Rate management: Set different rates for various booking channels and packages.
Forecasting and analytics: Use historical data and analytics to predict occupancy and
revenue trends.
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4.1.3 Guest Services:
transportation, etc.
Room service: Allow guests to order food, beverages, and other services
service quality.
Data security: Ensure secure storage and handling of guest information and
financial transactions.
guest privacy.
Mobile key access: Enable guests to use smartphones for keyless entry to
their rooms.
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4.2.1 Decision Trees:
services.
Usage: Logistic regression models can predict the likelihood of events such as
external factors.
involves leveraging Python's versatility for backend logic and MySQL for data
storage. Below are the implementation details and steps to create a basic HMS:
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Implementation Details for Hotel Management System using Python and MySQL
MySQL Database: Install MySQL server and client libraries for Python (e.g.,
database.
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5. Proposed Method
Login: This button allows users, such as hotel staff or administrators, to securely access the
Forgot Password: Clicking this option initiates a process where users who have forgotten
their
password can recover or reset it through a series of security checks (like answering security
Room Details: This feature typically displays comprehensive information about rooms
available in the hotel, including room numbers, types (e.g., standard, deluxe), rates, availability
Add: The 'Add' button allows authorized users to add new entries or records into the hotel
management system. For instance, adding new rooms, new guest reservations, or new staff
members.
Delete: This function enables authorized users to remove existing records from the system. For
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example, deleting canceled reservations, removing outdated room details, eliminating redundant
staff entries.
Reset: This typically resets certain settings or configurations within the system to their default
state. For example, resetting room availability statuses after check-out, resetting passwords, or
Update: The 'Update' button allows users to modify or update existing information within the
system. For instance, updating room rates, changing guest details, or editing staff schedules.
New Registered: This likely refers to a button or option that appears when a new user or guest
registers in the hotel system. It may involve creating new accounts for guests or registering new
staff members.
5.3. Algorithm
there isn't a specific algorithm like a machine learning or statistical algorithm being
In the LoginWindow class of your code, there's a method login that interacts with a MySQL
database to validate user credentials. Here's a simplified algorithmic outline for this process:
Connect to Database:
Construct and execute a SQL SELECT query to fetch user details (SELECT *
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provided username and password input.
2. If the query result is not None, prompt the user with a confirmation
(conn.close()).
or not), either open a new window (Toplevel) for hotel management (hotel
6.Test results/experiments/verification
6.1Testing
Types of Testing:
Examples:
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2. Test GUI components (e.g., button clicks, input validation).
Examples:
invoice generation).
(MySQL database).
Purpose: Validate the entire system against requirements and user expectations.
Examples:
Purpose: Ensure the system meets business requirements and user acceptance
criteria.
Examples:
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Verify that all specified functionalities (e.g., user registration,
Testing Techniques:
Manual Testing:
Execution: Testers manually execute test cases, interact with the GUI, and
Examples:
input fields).
Automated Testing:
Execution: Use automated scripts and tools to run repetitive tests and validate
system functionalities.
Examples:
6.2. Results
Sample Results Interpretation:
Unit Testing:
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2. Result: If unit tests pass, it indicates that basic functionalities like
Integration Testing:
in communication or functionality.
handling.
System Testing:
Acceptance Testing:
user expectations.
that the HMS meets their needs, from usability (user interface
management).
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Example Test Results:
Unit Testing Results:Functions like user authentication (login) and database operations
(register_data) passed all test cases without errors.GUI components (buttons, entry fields)
Integration Testing Results:Verified that user login interacts correctly with user registration and
password recovery functionalities.Ensured that room reservation processes update the database
operations without system crashes or data inconsistencies.Tested scenarios like booking conflicts
Acceptance Testing Results:Stakeholders confirmed that the HMS meets their business
requirements, including ease of use for hotel staff managing bookings andguests making
7. Experimental setup
7.1. Technologies/libraries used
Hotel Management System (HMS) appears to be implemented using Python and integrates with a
MySQL database. Here are the technologies and libraries inferred from the code:
Python:Python is the primary programming language used for developing the HMS.
Tkinter:Tkinter is Python's standard GUI (Graphical User Interface) toolkit. It is used for
creating the graphical interface of the application, including windows, buttons, labels, and entry
fields.
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MySQL Connector:The mysql.connector module is used to interact with the MySQL database.
It provides Python with MySQL database connectivity, allowing the application to execute SQL
PIL (Python Imaging Library) / Pillow:PIL (or its fork Pillow) is used for image processing
tasks, specifically for handling and displaying images in the GUI. In the provided code snippet,
Image and ImageTk from PIL are used to load and display images (hotel1.png,
ttk: Provides themed widgets for Tkinter, enhancing the GUI with styled buttons
messagebox: From Tkinter, used for displaying message boxes for user interaction (e.g.,
error messages, information alerts).
Hotel Management System (HMS) using Python and MySQL, data sets or datasets typically used
with such a system would pertain to the operational data managed by the hotel.
Room Inventory:
Lists all rooms available in the hotel, along with their types (e.g., single,
Hotel Management System (HMS) using Python, Tkinter, and MySQL, here are the suggested
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hardware requirements for deploying and running such a system:
Server Requirements:
server.
reliability.
4. Network: Gigabit Ethernet for fast data transfer between clients and
the server.
and responsiveness.
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and internet services as needed.
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Figure 7.4.1-Home page ----> gives the information about which parts are
contained in Hotel Management system
Figure 7.4.2 - Add customer Details -----> it will gives the information about who
are already registred customers, if they registered
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Figure 7.4.3 - Room booking details ---> it will gives the information about who
are already registred customers, if they registered then based on the stayed
no.of days , it will calculate the bill.
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Figure 7.4.4 - Room booking details ---> it gives the information about the
customer’s room registered details (floor,room no,room type)
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8.Conclusions
9.Future Scope/Directions.
Integration with third-party services (e.g., online travel agencies).
Development of a mobile application for on-the-go management.
Implementation of AI for personalized customer service and recommendations.
10. Reference
https://youtu.be/MV8AT9a2oSM?si=Ql3aUDb_u1xQTOwz
https://www.shutterstock.com/search/taj-hotel-mumbai
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