Passlogix Customer Invite 197805

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Welcome to our Passlogix Customers! Getting Started with My Oracle Support Support's Global Knowledge... Expertise... Teamwork...

At Your Fingertips Please join one of the live Webcasts (schedule below) to learn the navigation and benefits of My Oracle Support. Each session will review how to use Oracle Support and will prepare you for your migration to Oracle Support as of January 1, 2011. Oracle Support Services offers comprehensive maintenance and problem resolution for your Oracle technology and application products so you can get the level of support that suits your business. The result for your enterprise is optimal performance, a lower cost of ownership and a greater competitive advantage. Please budget approximately 45 minutes for the training session and an additional 15 minutes for live Q & A. During the web based training session, you will:

Understand what is needed to begin working through Oracle Support Services o What Changes are Upcoming? o What is a Support Identifier? o What are Severity definitions? Learn how to access My Oracle Support, Oracle Support Services' premier web support service o Register and login to My Oracle Support o Overview of My Oracle Support features and functionality o Basics of My Oracle Support User Administration o How to log a Service Request and collaborate with your Support engineer

Eight sessions have been planned. To attend one of these sessions, select the date and time that works best for you, then click on the appropriate session link below or copy the meeting number and paste into your browser as indicated. For best results, use Microsoft Internet Explorer 5.5 or greater, and disable all pop-up blockers. Please note that you will need to register first and make sure your browser can work with the Webex tool, so please access the event no less than 5 minutes prior to start time. The event password is support Scheduled sessions: For the Audio portion of the sessions, please dial in as follows: From the US: 1 866 682 4770 (toll free) For additional information on our teleconference global accessing numbers, please go to: http://www.intercall.com/oracle/access_numbers.htm Conference ID: 6377678 Security Passcode: 909090 For the Web conference portion of the sessions, each session has a unique link, so be sure to use the appropriate link for the session you choose. Monday, December 20, 2010 3:00 pm EDT United States 20:00 GMT

Go to: oraclecse.webex.com Under Join a Meeting, enter Meeting ID: 591006641 and then click Join, or click on:
https://oraclecse.webex.com/oraclecse/onstage/g.php?t=a&d=591006641

Tuesday, December 21, 2010 9:00 am EST United States 16:00 GMT United Kingdom 01:00 (22 Dec) - Japan Go to: oraclecse.webex.com Under Join a Meeting, enter Meeting ID: 598504868 and then click Join, or click on:
https://oraclecse.webex.com/oraclecse/onstage/g.php?t=a&d=598504868

Tuesday, December 21, 2010 9:00 pm EST United States 04:00 (22 Dec) GMT United Kingdom 13:00 pm (22 Dec) Japan Go to: oraclecse.webex.com Under Join a Meeting, enter Meeting ID: 597046076 and then click Join or click on:
https://oraclecse.webex.com/oraclecse/onstage/g.php?t=a&d=597046076

Tuesday, December 28, 2010 12:00 pm EST United States 19:00 GMT United Kingdom 04:00 am (29 Dec) Japan Go to: oraclecse.webex.com Under Join a Meeting, enter Meeting ID: 599312022 and then click Join or click on:
https://oraclecse.webex.com/oraclecse/onstage/g.php?t=a&d=599312022

Tuesday, January 4, 2011 9:00 am EST United States 16:00 GMT United Kingdom 01:00 (5 Jan) - Japan Go to: oraclecse.webex.com Under Join a Meeting, enter Meeting ID: 591454640 and then click Join or click on:
https://oraclecse.webex.com/oraclecse/onstage/g.php?t=a&d=591454640

Wednesday, January 5, 2011 4:00 pm EST United States 23:00 GMT United Kingdom 08:00 (6 Jan) - Japan Go to: oraclecse.webex.com

Under Join a Meeting, enter Meeting ID: 594454937 and then click Join 0r click on:
https://oraclecse.webex.com/oraclecse/onstage/g.php?t=a&d=594454937

Wednesday, January 5, 2011 9:00 pm EST United States 04:00 (6 Jan) GMT United Kingdom 13:00 pm (6 Jan) Japan Go to: oraclecse.webex.com Under Join a Meeting, enter Meeting ID: 598386583 and then click Join or click on:
https://oraclecse.webex.com/oraclecse/onstage/g.php?t=a&d=598386583

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