Title: customer care officer Reports to: Front Office Coordinator Customer care officer: Duties and Responsibilities

Welcome the Visitors. Handling Front Office. Professional Support (Correspondence, Record Filing & coordinating) for Collection Executives.

Respond to enquiries coming through phone line. Attend phone calls and transfer to the other dept. Responsible for Managing guests, clients and candidates. Help customers to complete joining formalities. Managing the front office area in terms of discipline as per company policy. House Keeping, Pantry's query & Communicating & Directing Visitors & vendors. Responsible for courier Dispatches and courier receipts and maintaining records for the same.

Receiving and processing daily chit transactions. Enter daily collection list of collection executives. Issue New Thalavariyola to collection executives. Collect Filled Thalavariyola from collection executives and issue new collection cards to them.

Maintain Thalavariyola Registers. Issue New Passbooks to collection executives. Filling of the arrival and departure register of collection executives. Deal Chitty Thalavariyola Section and other related works. Identify and file separately the non collected Thalavariyola on the basis of chitty, class etc.

Submit Daily Updated Thalavariyola Status Report to Front Office Co Coordinator. Responsible for inland posting. Maintains filing and other administrative duties for all collection related activities. Respond to assigned with accurate and timely work to facilitate financial needs. Conform with and abide by all regulations, policies, work procedures and instructions and generally accepted accounting practices.

Communicate with co-workers, management, clients, vendors and others in a courteous and professional manner.

Review settlements with H.O manager and BDM & follow up the collection & adjustment of the records accordingly. Maintain documents on bankrupt customers and communicates information to management.

Managing the front office desk. Submit daily 5S report to Front office coordinator. Take additional duties of front office staff as and when instructed by front office cocoordinator.

Assist Passbook Updating Section as and when needed.

Assist Finance Section for inland posting as and when needed. Maintain Thalavariyola related all registers and files. Other duties as assigned.

Title:-Front Office Staff FINANCE officer Reports to- Front Office Coordinator FINANCE Officer:Duties and Responsibilities Responsible for handling finance receipts and payments. Finance Cash handling and other related works. Prepare Gentleman Finance Cash Book. Before giving finance payment, verify and cross check all the necessary documents. Receiving and processing daily chit transactions. Filling of the arrival and departure register of collection executives. Dealing with complaints and handling them. Communication and coordination with other departments. Send mails/letters to customers to encourage prompt payment and other chit related needs.

Communicate with customers by telephone to determine reason for overdue payment, chit date, document needed etc.

If customer fails to respond Notifies sales department. Make collector wise customers list. Enter daily collection list of collection executives. Use automated software to record the customer account information. Take back ups of all collection details from compute to ensure data preservation Responds to all inquiries (internal and external) relating to Collections, accounts and chits.

Maintains and ensures data integrity in software accounting system. Responds to email inquiries from customers, branch employees and other parties. Maintains filing and other administrative duties for all collection related activities. Assist Payment Section for chitty payment. Maintains filing and other administrative duties for all collection related activities. Respond to assigned with accurate and timely work to facilitate financial needs. Conform with and abide by all regulations, policies, work procedures and instructions and generally accepted accounting practices.

Communicate with co-workers, management, clients, vendors and others in a courteous and professional manner.

Review settlements with H.O manager and BDM & follow up the collection & adjustment of the records accordingly. Maintain documents on bankrupt customers and communicates information to management.

Managing the front office desk.

Submit daily 5S report to Front office coordinator. Complete all the verification procedures in consultation with H.O Manager. Cross check collection card and passbook with Software system and ensure that accounts are tally.

Collect Service Tax and Documentation charges. Write office bill and concerned ledger posting. Prepare, update and submit daily agents collection report to Front office co coordinator. Prepare, update and submit daily finance status report to front office co-coordinator. Other duties as assigned.

Title:-Front Office Staff PAYMENT OFFICER Reports to- Front Office Coordinator Payment officer: Duties and Responsibilities Responsible for Handling Chitty Payment section. Collect documents from customers for chitty payment. Complete all the verification procedures in consultation with H.O Manager. Collect signed payment documents from customers.

Collect signature on documents book and minutes book from customers. Collect Documentation charge and service tax from customers. Advance interest if any, calculate it and collect from customers. Set Payment Papers. Receiving and processing daily chit transactions. Filling of the arrival and departure register of collection executives. Dealing with complaints and handling them. Communication and coordination with other departments. Send mails/letters to customers to encourage prompt payment and other chit related needs.

Communicate with customers by telephone to determine reason for overdue payment, chit date, document needed etc.

Responds to email inquiries from customers, branch employees and other parties. Maintains filing and other administrative duties for all collection related activities. Respond to assigned with accurate and timely work to facilitate financial needs. Conform with and abide by all regulations, policies, work procedures and instructions and generally accepted accounting practices.

Communicate with co-workers, management, clients, vendors and others in a courteous and professional manner.

Review settlements with H.O manager and BDM & follow up the collection & adjustment of the records accordingly. Maintain documents on bankrupt customers and communicates information to management.

Managing the front office desk. Submit daily 5S report to Front office coordinator. Prepare, update and submit daily payment status report to front office co-coordinator. Other duties as assigned.

Title:-Front Office Staff PASSBOOK UPDATION officers Reports to- Front Office Coordinator Passbook updation clerk: Duties and Responsibilities Responsible for handling entire passbook updating section. Receiving and processing daily chit transactions. Filling of the arrival and departure register of collection executives. Dealing with complaints and handling them. Communication and coordination with other departments. Send mails/letters to customers to encourage prompt payment and other chit related needs. Communicate with customers by telephone to determine reason for overdue payment, chit date, document needed etc. If customer fails to respond Notifies sales department. Make collector wise customers list. Check daily collection card and provide installment.

Issue new passbook to collection executives. Chitty wise and class wise ledger posting and card sorting. Responds to email inquiries from customers, branch employees and other parties. Maintains filing and other administrative duties for all collection related activities. Respond to assigned with accurate and timely work to facilitate financial needs. Conform with and abide by all regulations, policies, work procedures and instructions and generally accepted accounting practices.

Communicate with co-workers, management, clients, vendors and others in a courteous and professional manner.

Review settlements with H.O manager and BDM & follow up the collection & adjustment of the records accordingly. Maintain documents on bankrupt customers and communicates information to management.

Managing the front office desk. Enter passbooks for branch and send mail to branch and front office co-coordinator. Submit daily 5S report to Front office coordinator. Prepare, update and submit daily passbook updating status report to front office cocoordinator.

Other duties as assigned

Title-Cashier Reports to Chief Accountant

Cashier: Duties and Responsibilities

Receives funds from collection employees and disburses funds. Counts money to verify funds. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct.

Sort, count and wrap currency and coins. Maintain clean and orderly checkout areas. Calculate total payments received during morning time period. Withdraws cash from bank accounts and keeps it. Writes vouchers and checks in payment of company expenditures. Other duties as assigned.

Title Front Office Executives Reports To-Front Office Co Coordinator Front Office Executives: Duties and Responsibilities

Receiving and processing daily chit transactions. Filling of the arrival and departure register of collection executives. Dealing with complaints and handling them. Communication and coordination with other departments. Send mails/letters to customers to encourage prompt payment and other chit related needs.

Communicate with customers by telephone to determine reason for overdue payment, chit date, document needed etc.

If customer fails to respond Notifies sales department. Make collector wise customers list. Receive payments and post amount paid to customer account. Use automated software to record the customer account information. Issue payment commitment letters. Take back ups of all collection details from compute to ensure data preservation. Responds to all inquiries (internal and external) relating to Collections, accounts and chits.

Maintains and ensures data integrity in software accounting system. Responds to email inquiries from customers, branch employees and other parties. Maintains filing and other administrative duties for all collection related activities. Respond to assigned with accurate and timely work to facilitate financial needs. Conform with and abide by all regulations, policies, work procedures and instructions and generally accepted accounting practices.

Communicate with co-workers, management, clients, vendors and others in a courteous and professional manner.

Review settlements with H.O manager and BDM & follow up the collection & adjustment of the records accordingly. Maintain documents on bankrupt customers and communicates information to management.

Managing the front office desk. Takes care of the Office board in the absence of Customer care executive. Submit daily 5S report to Front office coordinator. Submit daily report to front office co coordinator. Managing and assisting basic arrangement for client visit & Company Meetings. Other duties as assigned.