Remote Office 2007 User Guide

Introduction
This document explains how to use Remote Office 2007 to access Blue Cross applications remotely. The Remote Office 2007 solution is used for non-Blue Cross assets. Remote Office 2007 is for employees who need access to the Blue Cross network but DO NOT have a Blue Cross-owned asset. Users can sign in to the Remote Access 2007 web site from any home PC and will be offered select applications. Youre encouraged to contact the Service Desk at (651) 662-5555 regarding any Remote Office 2007 issues. By reporting your issues, you can help the Remote Office 2007 project team identify opportunities for improving the performance of Remote Office 2007. Throughout implementation and migration of Remote Office 2007, the project team will review the Service Desk issues log weekly and implement enhancements as needed. The Remote Office 2007 application uses Access 2003 and MS Office 2003. If you use any Access databases, they must be upgraded to Access 2003 before you connect to them from home. You must also have a MS Office 2003 license already established through Blue Cross. Topic Page

About Remote Office

Technical issues

Access 2003 and MS Office 2003 Contents

Before you start...........................................................................................2 Creating a SecurID PIN...............................................................................3 Signing in.....................................................................................................5 Downloading the client.................................................................................7 Using Lotus Notes the first time.................................................................12 Frequently Asked Questions (FAQs).........................................................17 Remote Office Help...................................................................................22

October 2007

Remote Office 2007 User Guide Before you start

To access Remote Office 2007, youll need the following: Completed and approved Remote Access Request form SecurID token High speed internet connection (cable or DSL)

Lotus Notes requirements: You need at least 50 Mb free space on your N: drive. If you have an N:\backup01, N:\backupxp, or N:\backupxp01 folder, delete it and all the contents within it. If you are not a Deframe user and have an N:\ondemand directory, delete that as well. You must know your Lotus Notes ID (name), such as Jane A. Smith or Robert Jones. You must know whether you are on the NoteMail01 or NotesMail02 Lotus Notes server. Tip To find your Lotus Notes ID and server, open the BCBSMNs Address Book database in Lotus Notes and search for your name.

October 2007

Remote Office 2007 User Guide Creating a SecurID PIN

Before accessing Remote Office 2007, you must create your SecurID PIN. You can do this as soon as you receive your SecurID token. Important: If youve already created your SecurID PIN, go to the Signing in section on page 5 to sign in to Remote Office 2007. Otherwise, follow these steps: 1. Open your web browser and go to https://atwork.bluecrossmn.com/. The Remote Office 2007 Log In screen is displayed.

May 2007

Remote Office 2007 User Guide Creating a SecurID PIN, continued

2. Type your A0 number in the User Name field, and the six-digit token code displayed on your SecurID token in the PASSCODE field. Click Login. The Remote Office 2007 New PIN screen is displayed.

3.

4.

In the Enter PIN and Verify PIN fields, type a PIN that is four to eight characters long. The PIN can be all numeric, all alpha, or a combination of both. Click Submit. The following message is displayed.

5.

6. 7.

Click OK. The Remote Office 2007 Log In screen is displayed again. If you have met all the Remote Office 2007 prerequisites, close your browser and go to the "Signing in" section on page 5 to sign in to Remote Office 2007.

October 2007

Remote Office 2007 User Guide Signing in

To sign in to Remote Office 2007: 1. Open your web browser and go to https://atwork.bluecrossmn.com/. The Remote Office 2007 Log In screen is displayed.

2.

Type your A0 number in the User Name field, and your SecureID PIN and six-digit token code in the Password field (e.g., mypin123456).

May 2007

Remote Office 2007 User Guide Signing in, continued

3. Click Login. The Remote Office 2007 Welcome screen should be displayed. If it isnt, wait for your token code to change and repeat steps 2 and 3.

4.

If you have: 10 already downloaded the local client, skip to step12 on page not downloaded the local client, go to the next step

October 2007

Remote Office 2007 User Guide Downloading the client

5. Click Citrix ICA Client for Windows near the bottom of the screen. A popup similar to the following is displayed.

6. 7.

Click Save or Save this program to disk and browse to where you want to save the Ica32web.msi file. After you save the Ica32web.msi file, open it and follow the prompts to run the file and install the client. When the client has been installed, youll see a message similar to the following.

8.

Click OK and then close your browser.

May 2007

Remote Office 2007 User Guide Signing in

9. Open your browser and go to https://atwork.bluecrossmn.com/ again. The Remote Office 2007 screen is displayed.

10. Type your A0 number in the User Name field, and your SecureID PIN and six-digit token code in the Password field.

October 2007

Remote Office 2007 User Guide Signing in, continued

11. Click Login. The Remote Office 2007 screen is displayed.

May 2007

Remote Office 2007 User Guide Signing in, continued

12. Click Advanced Options in the Log in box on the left. The Advanced Options fields are displayed.

13. In the Remote client type drop-down list, select Native Client. 14. Type your user name (A0 number) in the User name field and your LAN/Novell password (NOT your SecurID PIN and token code) in the Password field.

10

October 2007

Remote Office 2007 User Guide Signing in, continued

15. Click Log In. A screen similar to the following is displayed, with icons for your available applications displayed on the left.

16. Open up the application(s) you want to launch. When you are done using Remote Office 2007, close any open applications and click Log Off on the Remote Office 2007 Welcome screen. Important: The first time you use Lotus Notes through Remote Office 2007, complete the steps in the Using Lotus Notes the first time section on page Error: Reference source not found.

May 2007

11

Remote Office 2007 User Guide Using Lotus Notes the first time
The first time you use Lotus Notes through Remote Office 2007, youll need to complete the following steps: 1. Open Lotus Notes. The following screen is displayed.

2.

Click Next. The following screen is displayed.

12

October 2007

Remote Office 2007 User Guide Using Lotus Notes the first time, continued
3. 4. In the Your name field, type your name as it is listed in the Lotus Notes BCBSMNs Address Book (e.g., Mary Smith or Mary A. Smith). In the Domino server field, type your Lotus Notes Mail server (NotesMail01 or NotesMail02). If you type the wrong server name, you will not be able to open your mailbox. Click Next. The following screen is displayed.

5.

May 2007

13

Remote Office 2007 User Guide Using Lotus Notes the first time, continued
6. Click Browse and navigate to your N: drive. The following screen is displayed.

7.

Select your .id file (e.g., A09999) and click Open. The following screen is displayed, with the File name field filled in.

14

October 2007

Remote Office 2007 User Guide Using Lotus Notes the first time, continued
8. Click Next. The following message is displayed.

9.

Click No. The following screen is displayed.

10. Type your Lotus Notes password and click OK. The following screen is displayed.

May 2007

15

Remote Office 2007 User Guide Using Lotus Notes the first time, continued
11. Uncheck Setup instant messaging and click Next. The following screen is displayed.

12. You do not need to select any items on this screen. Click Next. The following message is displayed.

16

October 2007

Remote Office 2007 User Guide Using Lotus Notes the first time, continued
13. Click OK. Lotus Notes will open.

14. Click the option you want (1, 2, or No thanks). Your Lotus Notes setup through Remote Office 2007 is now complete.

May 2007

17

Remote Office 2007 User Guide

Remote Office 2007 Frequently Asked Questions

What is Remote Access 2007?
Remote Access 2007 is a thin client solution that allows you to run applications you have at work; from home or on the Blue Cross local area network (LAN). You have real time access to run your applications as fast as if you are in the office. It does not matter if you're using a dialup modem, DSL, or cable modem to access Remote Access 2007remotely

How does Remote Access 2007 work?

This product allows multiple users to run multiple applications on the Remote Access 2007Server at the same time. When you run applications on the Remote Access 2007 Server the screen shots are sent to your computer and, in return, your keyboard input and mouse movements are sent to the Remote Access 2007 Server where all your applications are installed and running from When you login to the web interface you will be presented with a customized application window that will present you with your applications. When you launch your applications there is a script that will run to map your network drives/file shares. You will have an N: drive where you can store all your files and documents. This is a secured folder that only you will have access to. It is the same N: drive that you have mapped when you are at work. This is by design. When you log into Remote Access 2007 you will have mapped network drives for you to save your files and documents to. Saving your data to a network drive is more secure and gets backed up daily. Yes there is a charge of $230.00 for Remote Access 2007 Remote Access, which your department will be charged to cover licensing costs.

Where do I store my files when running on Remote Access 2007?

Why can't I access my local hard drive? Are there any costs associated with Remote Access 2007? What applications are available via Remote Access 2007?

Word Excel Access Power Point Notepad

Internet Explorer Trol Louts Notes Quick3270

Tivoli Service desk PLSQL Developer RDP SAP

Putty

18

October 2007

Remote Office 2007 User Guide Who do I call for support?

Contact the Service Desk at Ext: 25555

Common calls to the help desk regarding using Remote Access 2007: I was previously logged into the system, but now I'm kicked out of it. Glossary If the users Remote Access 2007 session does not show activity within 3 hours after the Remote Access 2007 login, the system will log the user out. The Web Interface will timeout after 30 minutes. SSL VPN An SSL VPN (Secure Sockets Layer virtual private network) is a form of VPN that can be used with a standard Web browser. Citrix Citrix Presentation Server uses the ICA protocol to turn the client machine into a terminal and governs the input/output between the client and server. Applications can also be run from a Web browser.

What do the buttons mean at the bottom of my Remote Access 2007page?

May 2007

19

Remote Office 2007 User Guide

How do I change my connection preferences (dialup, cable modem)? 1) Click on the second icon from the right listed under applications (see below screen shot)

20

October 2007

Remote Office 2007 User Guide

2) Go to Connection Preferences

May 2007

21

Remote Office 2007 User Guide

3) Under Performance > Connection Speed > click on the drop down arrow to select you connection type: High Cable/DSL/LAN Medium High Dial-up (>33k) Medium Dial-up (<=33k) Low CPDP / Wireless **Make sure you select the correct connection speed** *This will may prevent random session disconnections if set to correct connection speed*

22

October 2007

Remote Office 2007 User Guide Remote Office 2007 Help

Remote Access Help When logging into Citrix I get this Citrix window at the top of my screen:

This is because the Remote Office 2007 is using the Java client. To remove this window you can change the type of client for Remote Access 2007 to use. To change the client from Java client to Native client: 1) Under Advanced Options > Remote Client type > click on the drop down arrow and select Native client. 2) Click on Advanced Options to hide the options. 3) Enter in your User name and password > login.

May 2007

23

Remote Office 2007 User Guide

After logging into Remote Office 2007 I try to launch my applications I get the message Can not find Launch.ica This message indicates that either you need to download the ICA client (ica32web.msi) file from the Remote Office page OR you need to reinstall the ICA client. Please refer to Downloading the client on page 5. Sometimes when I am connecting to https://atwork.bluecrossmn.com I get randomly disconnected. What is causing this? There are many variables that may cause your session to get randomly disconnected. Here are some steps that you can take to make sure your Remote Office 2007 has is set correctly. 1) Check your Connection Preferences. Please refer to page 19 How do I change my connection preferences (dialup, cable modem)? for information on how to change your connection settings to match your connection speed provided by your Internet Service Provider (ISP). 2) The random session disconnects could be from the quality of service from you ISP. If you use dial-up connectivity you may experience disconnects more than a user that has a broad band connection (cable modem or DSL connection).

24

October 2007