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x336 Service Manual
x336 Service Manual
SERVICE MANUAL
VERSION 1.0
Provided by
Installation information
MasterCard MIP installation information . . . . . . . . . . . . . x336 MIP installation guidelines . . . . . . . . . . . . . . . . . x336 MIP certification . . . . . . . . . . . . . . . . . . . . . . Installing the x336 server into a cabinet . . . . . . . . . . . . . 12 12 - 13 14 15 - 18
Diagnostics
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . 26 POST error logs . . . . . . . . . . . . . . . . . . . . . . . . . 26 Viewing error and event logs (Setup utility menu) . . . . . . . . 27 Viewing error and event logs (diagnostic program) . . . . . . . 27 Diagnostic program, error codes, and messages . . . . . . . . 27 Diagnostic text message format . . . . . . . . . . . . . . . . . 28 Starting the diagnostic programs . . . . . . . . . . . . . . . . . 28 Running diagnostic programs . . . . . . . . . . . . . . . . . . 28 - 29 Viewing diagnostic test log . . . . . . . . . . . . . . . . . . . 29 Light path diagnostics . . . . . . . . . . . . . . . . . . . . . . 30 - 32
Error symptoms
CD-ROM drive error symptoms . . . . . . . . . . . . . . . . . 48 Hard disk drive error symptoms . . . . . . . . . . . . . . . . . 49 Keyboard, mouse, or pointing device error symptoms . . . . . . 49 Memory error symptoms . . . . . . . . . . . . . . . . . . . . . 50 Microprocessor error symptoms . . . . . . . . . . . . . . . . . 50 Monitor error symptoms . . . . . . . . . . . . . . . . . . . . . 50 - 52 Option error symptoms . . . . . . . . . . . . . . . . . . . . . . 52 - 53 Power error symptoms . . . . . . . . . . . . . . . . . . . . . . 53 - 54 Serial port error symptoms . . . . . . . . . . . . . . . . . . . . 54 Service Processor error codes . . . . . . . . . . . . . . . . . . 55 Temperature error messages . . . . . . . . . . . . . . . . . . 55 Fan error message . . . . . . . . . . . . . . . . . . . . . . . . 56 Power error messages . . . . . . . . . . . . . . . . . . . . . . 56 - 57 Voltage related system shutdown . . . . . . . . . . . . . . . . 57 DASD checkout . . . . . . . . . . . . . . . . . . . . . . . . . 57 Host built-in self test (BIST) . . . . . . . . . . . . . . . . . . . 57 Bus fault messages . . . . . . . . . . . . . . . . . . . . . . . 58 Undetermined problems . . . . . . . . . . . . . . . . . . . . . 58 - 59 Problem determination tips . . . . . . . . . . . . . . . . . . . 59 Clearing CMOS memory . . . . . . . . . . . . . . . . . . . . . 60 Ethernet connectors . . . . . . . . . . . . . . . . . . . . . . . 60 Troubleshooting the Ethernet controller . . . . . . . . . . . . . 61 Ethernet controller troubleshooting chart . . . . . . . . . . . . 61 - 62
Top Cover
Removing the top cover . . . . . . . . . . . . . . . . . . . . . 64 Installing the cover . . . . . . . . . . . . . . . . . . . . . . . . 65
II
DVD-ROM drive
Replacing an internal DVD-ROM drive . . . . . . . . . . . . . 75 - 76 Installing an internal DVD-ROM drive . . . . . . . . . . . . . . 76 - 77
Memory
Memory modules and considerations . . . . . . . . . . . . . . 77 Installing memory modules . . . . . . . . . . . . . . . . . . . 78 Replacing memory for error condition . . . . . . . . . . . . . . 79
Microprocessor
Removing and installing a microprocessor . . . . . . . . . . . . 80 - 82
Power supply
Hot-Swap power supply . . . . . . . . . . . . . . . . . . . . . 82 Installing a power supply . . . . . . . . . . . . . . . . . . . . . 83 -84 Removing a power supply . . . . . . . . . . . . . . . . . . . . 84
Fan assembly
Replacing a hot-swap fan assembly . . . . . . . . . . . . . . . 84 - 85 Removing the fan brackets . . . . . . . . . . . . . . . . . . . 85 - 86
System Battery
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . 86 - 87
Cables
Cable connections . . . . . . . . . . . . . . . . . . . . . . . . 88
III
Apex OutLook Switch . . . . . . . . . . . . . . . . . . . . . . . 105 - 107 Avocent KVM Switch . . . . . . . . . . . . . . . . . . . . . . . . 108 - 110 Giraffe Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . 111 Service manual release/update information . . . . . . . . . 112 MasterCard MIP cabinet
Example MIP Cabinet Layout . . . . . . . . . . . . . . . . . . 113
IV
Michael Oxley Head of GCS Operations NAM CS&O OFallon, Missouri Email: michael.oxley@orange-ftgroup.com James Feldmann MasterCard Service Account Manager OFallon, Missouri Email: jim.feldmann@orange-ftgroup.com Angela Elias Account Coordinator OFallon, Missouri Email: angela.elias@orange-ftgroup.com Susanne Carpunky Account Coordinator OFallon, Missouri Email: susanne.carpunky@orange-ftgroup.com Doug Bredbenner Technical Support Analyst OFallon Missouri Email: doug.bredbenner@orange-ftgroup.com Rick Prasuhn Technical Support Analyst OFallon, Missouri Email: rick.prasuhn@orange-ftgroup.com
Office: Cell: FAX: Home: Office: Cell: FAX: Home: Office: FAX: Office: FAX: Office: Cell: FAX: Home: Office: Cell: FAX: Home:
1-636 722-6684 1-314-630-4412 1-636 722-4187 1-636-397-1498 1-636-722-7110 1-314-540-2763 1-636-722-4187 1-636-946-9221 1-636-722-6856 1-636-722-4187 1-636-722-6856 1-636-722-7039 1-636-722-4187 1-636-722-6757 1-314-541-4884 1-636-722-4187 1-636-300-3394 1-636-722-6755 1-314-602-6617 1-636-722-4187 1-636-225-7206 1-636-722-6220
MasterCard OCC (USA) Orange Business Services GTS (Clearwater, Florida USA) Primary Backup Office: FAX:
Account information
Account name:
MasterCard Worldwide
MasterCard maintenance
The Orange Business Services/MasterCard Account Team will manage all maintenance input via the Orange Business Services Clarify system. The MasterCard Account Team will invoice MasterCard directly for all services rendered. Orange Business Services distributors/partners providing MasterCard maintenance will invoice NAM as outlined in the Invoicing section of this manual. Equipment will be added or deleted from maintenance at the beginning of the month following an installation or de-installation.
SITA Countries: SITA Countries providing maintenance will invoice Orange Business Services through our Paris agreement. Orange Business Services Countries: Orange Business Services Countries will be provided with a site form for each MasterCard system under contract. Currently no invoices should be submitted due to the No inter-company transfers of company funds guidelines.
OFallon Missouri. Level-II and Level-III support are available 7x24 to assist with the problem resolution to any MasterCard MIP problems. Escalation to Level-III support is channeled through the Clearwater GTS Level-II.
Dispatch requirements:
Field Engineer is required to provide an on-site ETA within 45 minutes of call receipt. Filed Engineer must contact the GTS to confirm on-site arrival. Field Engineer must receive authorization from the OCC before attempting any service to the equipment. Field Engineer must begin escalations after 2 hours on-site, both technical and management. Field Engineer must contact MasterCard OCC via the GTS to be released from the site. IMPORTANT! Never expect the MasterCard Member to be the direct contact or directly involved in a service activity. Any questions to a service activity must be directed to the MasterCard OCC. The OCC will determine the final decision on all questionable actions during the service event.
Escalation procedure
Orange Business Services escalation requirements:
The Field Engineer will begin internal escalation procedures after two hours on site. This escalation should be either technical, or management, or both depending on the situation. The GTS will contact the Field Engineer at the first two-hour interval. If a resolution is not identified the GTS will begin an independent escalation process.
Front view
The following figure shows the DVD controls and LED on the front of the server. DVD-eject button: Press button to release a DVD or CD from the DVD-ROM drive. DVD-ROM drive activity LED: When this LED is lit, it indicates that the DVD-ROM drive is in use.
System-error LED: When this LED is lit, it indicates that a system error has occurred. A system-error LED is also on the rear of the server. An LED on the light path diagnostics panel on the system board is also lit to help isolate the error. This LED is controlled by the BMC.
Release latch: Press the release latch on the right side of the operator information panel to slide out the operator information panel and view the light path LEDs and buttons. USB connector: Connect a USB device to this connector. Power LED: When this green LED is lit and not flashing, it indicates that the server is turned on. When this LED is flashing, it indicates that the server is turned off and is still connected to an ac power source. When this LED is off, it indicates that ac power is not present, or the power supply or the LED itself has failed. A power LED is also on the rear of the server. Note: If this LED is off, it does not mean that there is no electrical power in the server. The LED might be burned out. To remove all electrical power from the server, you must disconnect the power cord from the electrical outlet. Power-control button: Press this button to turn the server on and off manually. Hard disk drive activity LED: Hard disk drive activity LED is on the operator information panel. When this green LED is lit, it indicates that one of the hard disk drives is in use Location LED: Use this blue LED to visually locate the server if it is in a location with numerous other servers. You can use IBM Director to light this LED remotely. This LED is controlled by the BMC. Information LED: When lit, this amber LED indicates that a non-critical event has occurred. Check the light path diagnostic panel, (see the Light path diagnostics information) and the error log, (see the POST error logs information).
Rear view
Figure below shows the connectors and LEDs on the rear of the server.
PCI slot 1: This slot allows insertion of a low profile adapter. PCI slot 2: This slot allows insertion of any PCI-X or PCI-E type adapter. AC LED: This LED is to the left of the power-cord connector and is the top LED. This LED indicates that ac current is present in the server. DC LED: This LED is to the left of the power-cord connector and is the bottom LED. This LED indicates that dc current is present in the server. Power supply 1: Provides dc power to the server. Normally the primary power supply. Power supply 2: Provides dc power to the server. Normally an optional redundant backup power supply. Power LED: This is the top LED and it indicates that ac power is present on the server. Location LED: This middle (blue) LED assists you in visually locating the server when it is among other servers. System-error LED: This is the bottom LED that indicates that a system error occurred. Video connector: Connect a monitor to this connector. Serial connector: Connect a 9-pin serial device to this connector. USB connectors: Connect a USB device to these connectors. Keyboard connector: Connect a PS/2 keyboard to this connector. Mouse connector: Connect a mouse or other PS/2 device to this connector Ethernet LEDs: There is a set of LEDs for each Ethernet connector. The top LED is the ethernet link LED. When it is lit, it indicates that there is an active connection on the ethernet port. The bottom LED is the ethernet activity LED. When it flashes, it indicates that data is being transmitted or received between the server and a network device. The flashing frequency is proportional to the amount of traffic on the network link. 9
Dual GB Ethernet connectors: Use these connectors to connect the server to an ethernet network. Remote Supervisor Adapter II SlimLine Ethernet connector: Use this connector to connect the server to a network for system-management information control. Note: This ethernet connector is active only when you have installed the Remote Supervisor Adapter II SlimLine option. Remote Supervisor Adapter II SlimLine Ethernet LEDs: These LEDs are located on the Ethernet connector and are at the top left and top right positions. The top left LED is the ethernet link LED for the Remote Supervisor Adapter II SlimLine; when lit, it indicates that there is an active connection on the ethernet port. The top right LED is the ethernet activity LED for the Remote Supervisor Adapter II SlimLine. When this LED flashes it indicates that data is being transmitted or received between the server and a network device. The flashing frequency is proportional to the amount of traffic on the network link.
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5. Install the Apex Outlook switch or Avocent switch when multiple systems are being installed. (If applicable) 6. Connect all equipment power cords to the cabinet power strips. Allow enough slack for the system to be freely racked out the cabinet for service. 7. Connect miscellaneous cables: Connect the keyboard/mouse cable, and the monitor cable into the designated connectors on rear of the MIP. If using the Apex or Avocent switch: Direct connect the keyboard/mouse cable, and the monitor cable into the master port on the switch. Connect the specific switch KB/M cables from the designated switch ports and to the designated MIP. Connect the network cables to the MIP. The MasterCard network cable connects to the x336 onboard ethernet port-1. The Members network cable connects to the x336 onboard ethernet port-2. See figure below. If the Giraffe Transceiver is used, connect the transceiver as follows; see the (Giraffe Transceiver) information section for additional details. When the Giraffe is used for the MasterCard network: Configure switch-4 on the Giraffe front switch pack for the specified duplex mode. Connect x336 onboard ethernet port-1 to Giraffe input port -1. Connect the Giraffe Port-A and Port-B to the designated switch port. When the Giraffe is used for the Member network: Configure switch-4 on the Giraffe front switch pack for the specified duplex mode. Connect x336 onboard ethernet port-2 to Giraffe input port -1. Connect the Giraffe Port-A and Port-B to the designated switch port.
8. Verify the following media is present with the MIP. This media should be placed in the cabinet with the MIP for future use. SUN Solaris-10 Load CD x336 MIP Service Manual 9. Power on the external components. Configure the parameters for the Apex or Avocent switch. See the (Apex or Avocent Switch) information sections for additional details. 10. Power on the system. Press <F2> during the startup to load the diagnostics. Continue to the certification procedure outlined in the (x336 MIP Certification information).
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Modified rails:
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Original rail:
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3. Observe the install process. When PART1of the install completes, you are prompted to press <Enter> to reboot the system and complete Solaris Install Part-2. Press <Enter>. 4. Option menu displayed again. Perform the following: Eject and remove the SmartCD from the DVD/CD drive. Select (highlight) SOLARIS INSTALL PART-2 and press <Enter>. 5. During PART-2 of the install, the system will automatically reboot two additional. The install is complete when the text message shown below is displayed. Press <Enter> to obtain the ZZZ console login: prompt. ################################################## MIP Installation Process is Complete ################################################## 6 Read and follow the information and instructions in the (TCP/IP setup and configuration) to input the TCP/IP addressing information.
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1. ZZZ console login: Type <tcpsetup> (Login must be in lowercase) 2. password: Type <tcpsetup> (Password must be in lowercase)
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3.
! ! ! ! ! MASTERCARD MIP TCP IP CONFIGURATION MENU ! ! ! ! ! 1 2 3 4 5 X CONFIGURE - TCP/IP Settings VIEW - TCP/IP Settings EJECT CD/DVD (Manual or Auto) SHUTDOWN MIP/Solaris REBOOT MIP/Solaris EXIT
Select an option and them press <Enter> => Select <1> and press <Enter>
4. This program will configure all of the Ethernet interfaces that exist on this system. You will be required to enter the Host ID, an address for each interface (Ethernet Card) and any router addresses (default route and if more than one card is present additional routes). You have 10 second to respond Are you sure you want to continue? default is N (Y/N) Answer <y> and then press <Enter> 5. Enter the HOST ID for this MIP (Default HOST ID = ZZZ) Press <Enter> to use the Default HOST ID or enter a new HOST ID: Enter the HOST ID in uppercase and then press <Enter>. (Information provided by OCC)
6. Host ID is set to XX Is this correct? (Y/N): Answer <y> and then press <Enter>. 7. Enter the IP Address for card 0, Device bge0 (Default Address = 127.0.0.2) Press <Enter> to use the Default Address or enter a new Address: Enter the IP address for card-0 and then press <Enter>. (Onboard ethernet adapter-1. Information provided by OCC)
8. The address for card 0 is set to xxx.xxx.xxx.xxx Is this correct? (Y/N): Answer <y> and then press <Enter>.
(CONTINUED)
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9. ! ! ! ! !
bge0 Speed and Duplex Configuration ! ! ! ! ! 1. 10 MB Half duplex 2. 10 MB Full Duplex 3. 100 MB Half Duplex 4. 100 MB Full Duplex 5. Auto-Negotiate x To Quit without making a change Select Option and Press Enter => Select an option and then press <Enter> to continue. (Information provided by OCC)
10. Do you want to Configure Card 1, Device bge1 (Y/N): Answer <y>and then press <Enter> to configure card-1 (onboard ethernet adapter-2). Continue to step-11 Answer <n>and then press <Enter> to bypass card-1 configuration. Continue to step-16.
11. Enter the IP Address for card 1, Device bge1 (Default Address = ) Press <Enter> to use the Default Address or enter a new Address: Enter the IP address for card-1 and then press <Enter>. (Information provided by OCC)
12. The address for card 1 is set to xxx.xxx.xxx.xxx Is this correct? (Y/N): Answer <y> and then press <Enter>. 13. ! ! ! ! ! bge1 Speed and Duplex Configuration ! ! ! ! ! 1. 10 MB Half duplex 2. 10 MB Full Duplex 3. 100 MB Half Duplex 4. 100 MB Full Duplex 5. Auto-Negotiate x To Quit without making a change Select Option and Press Enter => Select an option then press <Enter> to continue. (Information provided by OCC)
14. Enter the Subnet Mask for card 1 (Default Subnet Mask = 255.255.255.0) Press <Enter> to use the Default Subnet Mask or enter a new Subnet Mask: Enter the Subnet Mask for card-1 and then press <Enter>. (Information provided by OCC)
(CONTINUED) MASTERCARD IBM X336 MIP SERVICE MANUAL Version 1.0
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15. The Subnet Mask for card 1 is set to xxx.xxx.xxx.xxx Is this correct? (Y/N): Answer <y> and then press <Enter>. 16. Enter the (Default Router Address) for this MIP (Default Address = ) Press <Enter> to use the Default Router Address or enter a new (Default Router Address): Enter the Default Router IP Address and then press <Enter>. (Information provided by OCC)
17. Default Router Address is set to xxx.xxx.xxx.xxx Is this correct? (Y/N): Answer <y> and then press <Enter>. 18.
(SUMMARY)
TCP-IP CONFIGURATION VERIFY Device = bge0 HOST ID = XX IP Address = xxx.xxx.xxx.xxx Subnet Mask = 255.255.255.0 Device = bge1 HOST ID = XX_en# IP Address = xxx.xxx.xxx.xxx Subnet Mask = xxx.xxx.xxx.xxx Default Router Address = xxx.xxx.xxx.xxx Are these values correct? (Y/N) Answer <y> and then press <Enter> to accept these values. Answer <n> and then press <Enter>for the following options. Press (R) to reconfigure the values Press (A) to abort the configuration and return to main menu.
19. Do you need to add additional routes? (Y/N) Answer <n> and then press <Enter> if no additional routes are required. (This is the normal response) Answer <y> ONLY if directed by the OCC. 20. TCP has been configured successfully! Press ENTER to exit Press <Enter>. Returns to the main menu.
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21. After the TCP/IP addressing information has been input the system requires a reboot to assure all input is in effect. From the menu choose Option-5 to reboot the MIP and Solaris-10 OS. When Solaris is loaded and complete, the MasterCard OCC will verify network communications.
!!!!!
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Note: A single problem might cause several error messages. When this occurs, work to correct the cause of the first error message. After you correct the cause of the first error message, the other error messages usually will not occur the next time you run the test. The POST error log contains the three most recent error codes and messages that the system generated during POST. The system-error log or the BMC log contains all messages that were issued during POST and all system status messages from the service processor. Note: The system-error log on the xSeries 336 server is available only with the Remote Supervisor Adapter II SlimLine installed. You can view the contents of the system-error log and the BMC log from the Configuration/Setup Utility program. You can also view the system-error log from the diagnostic programs. 26
ORANGE BUSINESS SERVICES CONFIDENTIAL
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In the list of tests that appears, select one test and press <Enter>. This runs only that test. To Run multiple tests: Select any category from the Extended list of test categories. To select or deselect a test from the list of tests, click beside the test or highlight the test and press the <Spacebar>. Selected tests show with a check mark. Press <Ctrl> + <Enter> to run all the selected tests in the category, or exit from that category and display another category to make additional selections. Use the <Page Up> or <Page Down> to jump to a different test category. When you have finished making your selections, press <F5> to run all selected tests in all categories. To stop a test at any time, press <Esc>. As each test runs, the test results (N/A, PASSED, FAILED, ABORTED) are displayed on the screen, beside each test name.
Running diagnostics from the Basic menu: Select any category from the list of test categories. Some tests require user interaction. To stop a test at any time, press <Esc>. Test results are displayed on the screen.
Many errors are first indicated by the illumination of the system-error light in the operator information panel on the front of the server (see the Server controls and LEDs information). If the system-error light is lit, one or more lights inside the server might also be lit that can direct you to the source of the error. Complete the following steps to view the LEDs.
1. Check the system-error LED on the operator information panel on the front of the server. A lit system-error LED indicates that a problem exists. 2. Check the light path diagnostics panel. Press the release latch on the operator information panel; then slide out the light path diagnostics panel to view the lit LEDs. These LEDs indicate the type of error that has occurred and are described in more detail in the (Light path diagnostics errors information).
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3. Once you know the general type of error and the general location of the component involved, the next step is to check the system service label on the outside top front of the server. This label provides an overview of internal components that correspond to several LEDs on the light path diagnostics panel and can help to view lit LEDs inside the server. Note: Some of the LEDs on the light path diagnostics panel will not have a corresponding LED lit on the system board. For example: LEDs for the power supplies and hard disk drives are located on or near the individual power supply or hard disk drive. Some error conditions are corrected by taking an action not related to one particular component; see step 5. 4. If the lit LED on the light path diagnostics panel refers to a specific internal component as indicated in step 3, look inside the server to check the lit LEDs on the system board. For example, a microprocessor error will light the LED next to the failing microprocessor. To view LEDs inside the server without turning off the server, remove the cover and look for any lit error LEDs. To view LEDs inside the server without ac power to the server, complete the following steps. Note: After ac power has been removed from the server, power remains available to the LEDs for up to 12 hours, after which time you must turn on the server to supply power to the LEDs. a. Turn off the server and all attached peripheral devices. b. Disconnect all power cords and external cables from the back of the server. c. Remove the server cover (see the Removing the cover information). d. Press and hold the blue light path diagnostic button to illuminate the system board LEDs (see the following figure).
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Important: You can press this button for no longer than two minutes to light the LEDs. After this time, the power to the LEDs is exhausted. If no LEDs are lit when you press the light path diagnostic button, check the light path activity LED. If the light path activity LED lights while you are pressing the light path diagnostic button, this indicates that the light path is working properly and that there are no LEDs lit with this particular error. If the lit LED on the light path diagnostics panel does not refer to a specific internal component, continue with step 5.
5. Go to the table at the (Light path diagnostics errors information) to find the entry for the associated lit LED. Replace the indicated component or take the indicated action. Notes: The system-error log and the BMC log might contain additional information that will be helpful before replacing a component. Note: The system error log on the xSeries 336 server is available only with the Remote Supervisor Adapter II Slimline installed. If an LED on the light path diagnostics panel is lit and the system-error LED is not lit, there is probably an LED problem. Run LED diagnostics.
Remind button
When an error occurs that you are not able to correct immediately, use the remind button feature to acknowledge the error and remain informed of any additional errors that occur. The remind button is located on the light path diagnostics panel. To activate this feature, press the remind button; this places the system-error LED on the operator information panel in remind mode. When placed in remind mode, the system-error LED will flash rapidly until one of the following occurs: When the problem is corrected, the system-error LED will no longer be lit. If an additional problem occurs, the system-error LED will again be lit continuously. If the server is restarted and the problem is not yet corrected, the system-error LED will again be lit continuously.
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Reset button
Press the reset button to reset the server and run the power-on self-test (POST). The reset button is on the top of the operator panel, to the right of the remind button. The reset button is recessed, and you might have to use a pen or the end of a straightened paper clip to press the button.
Beep symptoms
Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the examples in the following table. Beeps Description One Beep - (pause) - Two beeps - (pause) - Three 1-2-3 beeps Four continuous beeps. 4 One beep after successfully completing POST indicates the system is functioning properly. Beep/Symptom 1-1-2 (Microprocessor register test failed.) 1-1-3 (CMOS write/read test failed.) 1-1-4 (BIOS EEPROM checksum failed.) 1-2-1 (Programmable Interval Timer failed.) 1-2-2 (DMA initialization failed.) 1-2-3 (DMA page register write/read failed.) 1-2-4 (RAM refresh verification failed.) 1-3-1 (First 64K RAM test failed.) 1-3-2 (First 64K RAM parity test failed.) 2-1-1 (Secondary DMA register failed.) 2-1-2 (Primary DMA register failed.) 2-1-3 (Primary interrupt mask failed.) FRU/Action 1. Optional Microprocessor (if installed). 2. Microprocessor. 3. System Board. 1. Battery. 2. System Board. 1. DIMM. 2. System Board. System Board. 1. 2. 1. 2. 1. 2. System Board. System Board. DIMM. System board. DIMM. System Board. DIMM. System Board. System Board. System Board. System Board.
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2-1-4 (Secondary interrupt mask register failed.) 2-2-1 (Interrupt vector loading failed.) 2-2-2 (Keyboard controller failed.) 2-2-3 (CMOS power failure and checksum checks failed.) 2-2-4 (CMOS configuration information validation failed.) 2-3-1 (Screen initialization failed.) 2-3-2 (Screen memory failed.) 2-3-3 (Screen retrace failed.) 2-3-4 (Search for video ROM failed.) 2-4-1 (Video failed; system believed operable.) 2-4-4 (Invalid memory configuration.)
1. 2. 1. 2.
System Board. System Board. Keyboard. System board. Battery. System Board.
1. Battery. 2. System Board. System Board. System Board. System Board. System board. System Board.
3-1-1 (Timer tick interrupt failed.) 3-1-2 (Interval timer channel 2 failed.) 3-1-3 (RAM test failed above address 0FFFFh.) 3-1-4 (Time of Day clock failed.) 3-2-1 (Serial port failed.) 3-2-2 (Parallel port failed.) 3-2-3 (Math coprocessor failed.) 3-2-4 (Failure comparing CMOS memory size against actual.) 3-3-1 (Memory size mismatch occurred.) 3-3-2 (Critical SMBUS error occurred.)
1. Verify DIMMs are installed in the correct configuration. 2. Failing DIMM. 3. System Board. System Board. 1. 2. 1. 2. 1. 2. 1. 2. 3. 1. 2. 3. 1. System Board. DIMM. System Board. Battery. System Board. System Board. System Board.
Microprocessor. System Board. DIMM. System Board. Battery. DIMM. System Board. Battery. Disconnect server power cord from outlet, wait 30 seconds and retry. 2. Remote Supervisor Adapter II SlimLine. 3. System Board
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4-4-4 (Optional system management adapter not installed in slot 1 or not functioning correctly.) Two short beeps. (Information only, the configuration has changed.) Three short beeps. One continuous beep.
1. Install or reseat the memory modules, and then do a 3 boot reset. 2. DIMMS 3. System Board 1. Verify that the adapter is installed in slot 1 2. Adapter. 3. System Board. 1. Run Diagnostics 2. Run the Configuration/Setup Utility program 1. 2. 1. 2. 3. 1. 2. DIMM. System Board. Microprocessor. Optional microprocessor (if installed). System Board. Keyboard. System board.
No-beep symptoms
No-beep symptom. No beep occurs during POST. No beep, no video, and the system attention LED is off. No beep, no video, and the system attention LED is on. FRU/action System board. See Undetermined problems section. See Light Path diagnostics errors section.
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161 (Real time clock battery error.) 162 (Device configuration error.) Note: Be sure to load the default settings and any additional desired settings; then save the configuration. 163 (Real-time clock error.) 164 (Memory configuration changed.) 165 Service processor failure. 175 (Hardware error.) 177, 178 (Security hardware error.) 184 (Power-on password damaged.) 185 (Drive startup sequence information corrupted.) 186 (Security hardware control logic failed.) 187 (VPD serial number not set.) 188 (Bad EEPROM CRC #2.) 189 (An attempt made to enter the system with invalid passwords.) 196 (Microprocessor mismatch error.)
1. 2. 3. 1. 2. 3. 4. 1. 2. 3. 1. 2. 3. 1. 2. 1. 2. 1. 2.
Run the Configuration/Setup Utility program. Battery. System board. Run the Configuration/Setup Utility program. Battery. Failing device. System board Run the Configuration/Setup Utility program. Battery. System board. Run the Configuration/Setup Utility program. DIMM. System board. System Board. System Board. Run the Configuration/Setup Utility program. System Board. Run the Configuration/Setup Utility program. System board. Run the Configuration/Setup Utility program. System board.
1. Run the Configuration/Setup Utility program. 2. System board. 1. Set serial number in the Configuration/Setup Utility program. 2. System board. 1. Run the Configuration/Setup Utility program. 2. System board. Run the Configuration/Setup Utility program and enter the administrator password. 1. Move microprocessor in socket 1 to socket 2, and move the microprocessor in socket 2 to socket 1. 2. Microprocessor. 1. DIMM. 2. System board. 1. Microprocessor 2. Optional microprocessor (if installed) 1. Run Configuration/Setup Utility program. 2. Battery. 3. System Board 1. Run the Configuration/Setup Utility program if the DIMM was disabled by the user. 2. Disabled DIMM, if not disabled by user. 3. System board.
201 (Memory test error.) 229 (Internal cache error.) 262 (DRAM parity configuration error.) 289 (DIMM disabled by the user or system.)
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301 (Keyboard or keyboard controller error.) 303 (Keyboard controller error.) 602 (Invalid diskette boot record.)
1. Keyboard. 2. System board. System board 1. 2. 3. 4. 1. 2. 3. 4. 1. 2. 3. 4. 1. 2. 3. 1. 2. 1. 2. Diskette. Diskette drive. Drive cable. System board. Run the Configuration/Setup Utility program and diagnostics. Diskette drive. Drive cable. System board. Run the Configuration/Setup Utility program and diagnostics. Diskette drive. Drive cable. System board. Run the Configuration/Setup Utility program. Battery. Microprocessor. Run the Configuration/Setup Utility program. System board. Run the Configuration/Setup Utility program. System board. System Board.
762 (Coprocessor configuration error.) 962 (Parallel port error) 11XX (System board serial port 1 or 2 error.) 1600 (The system management processor is not functioning) Before replacing a FRU, remove the AC power to server, wait 20 seconds then reconnect the AC power. Wait 30 seconds then power on the server.) 1601 (The system is able to communicate to the system management processor, but the system management processor failed to respond at the start of POST). Complete the following steps before replacing a FRU.) 1. Remove the AC power to server, wait 20 seconds then reconnect the AC power. Wait 30 seconds then power on the server. 2. Flash update the system management processor. 1602 (Optional service processor not properly installed.)
Disconnect all server and option power cords from server, wait 30 seconds, reconnect and retry.
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1800 (No more hardware interrupt available for PCI adapter.) 1801 (No more ROM space available for PIC adapter) 1962 (Drive does not contain a valid boot sector)
1. 2. 3. 4. 5. 1. 2. 3. 4. 1. 2. 3. 1. 2. 3. 1. 2. 3. 4. 5. 6. 1. 2. 1. 2. 1. 2. 3. 4. 5. 6. 1. 2. 1. 2. 3. 1. 2.
2400 (Video controller test failure.) 2462 (Video memory configuration error.) 5962 (IDE CD-ROM drive configuration error.)
8603 (Pointing-device error.) 00012000 (Machine check architecture error.) 00019501 (Microprocessor 1 is not functioning check VRM and the microprocessor LEDs.) 00019502 (Microprocessor 2 is not functioning check VRM and the microprocessor LEDs.) 00019701 (Microprocessor 1 failed BIST.) 00019702 (Microprocessor 2 failed BIST.)
Hard disk drive. Hard disk drive cables. Run the Configuration/Setup Utility program. SCSI backplane. System board. Hard disk drive cables. Run diagnostics. Hard disk drive. System board. Run the Configuration/Setup Utility program. Failing adapter. System Board. Run the Configuration/Setup Utility program. Failing adapter. System board Verify that a startable operating system is installed. Run drive diagnostics. Hard disk drive. SCSI backplane. Cable. System board. Video adapter (if installed) System Board. Video adapter (if installed) System Board. Run the Configuration/Setup Utility program. CD-ROM drive. CD-ROM power cable. IDE cable. System board. Battery. Pointing device (mouse). System board. Microprocessor 1. Optional microprocessor 2. System board. Microprocessor 1 System board
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00180200 (No more I/O space available for PCI adapter.) 00180300 (No more memory above 1MB for PCI adapter.) 00180400 (No more memory below 1MB for PCI adapter.) 00180500 (PCI option ROM checksum error.) 00180600 (PCI device BIST failure.)
00180700 (PCI device no responding, only if enabled in BIOS.) 00180800 (Unsupported PCI device installed.) 01298001 (No update data for microprocessor 1.)
1. Reorder the adapters in the PCI slots. It is important that the startup device is positioned early in the startup-device order so that it is run by POST. 2. Run the Configuration/Setup Utililty program to make sure that the PCI adapter and all other adapters are set correctly. 3. Failed adapter. 4. System board. 1. Run the Configuration/Setup Utility program. 2. Adapter. 3. System board. 1. Run the Configuration/Setup Utility program. 2. Adapter. 3. System board. 1. Run the Configuration/Setup Utility program. 2. Move the failing adapter to slot 1 or 2. 3. Adapter. 4. System board. 1. PCI adapter. 2. System board. 1. Run the Configuration/Setup Utility program. 2. Move the failing adapter to slot 1 or 2. 3. Failing adapter. 4. System board. 1. System board. 2. PCI adapter. 1. PCI adapter. 2. System board. 1. Make sure that all microprocessors are of the same type, and that they have the same cache size and clock speed. 2. Microprocessor 1. 1. Make sure that all microprocessors are of the same type, and that they have the same cache size and clock speed. 2. Microprocessor 2. 1. Make sure that all microprocessors are of the same type, and that they have the same cache size and clock speed. 2. Microprocessor 1. 1. Make sure that all microprocessors are of the same type, and that they have the same cache size and clock speed. 2. Microprocessor 2. 1. Hard disk drive. 2. Cable. 3. SCSI backplane. 4. System Board.
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19990305 (Hard disk sector error, no operating system installed.) 19990650 (AC power has been restored.)
MEM (Memory: lit = failure LED next to the failing DIMM is on. Flashing = invalid DIMM configuration failure.)
1. Make sure the DIMMs, microprocessors, and VRMs are installed correctly and are of the correct type. 2. Run the Configuration/Setup Utility program and make sure DIMMs, microprocessors, and VRMs are correctly configured. 3. Failing component (check system error log and BMC log). 1. Make sure DIMMs are installed correctly. 2. Failing DIMM. 3. System board.
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DASD (Hard disk drive failure. The drive LED, if supported, near the failing drive is lit.)
FAN (Fan: lit = failure or slow fan operation LED at the failing fan on. Flashing = invalid fan configuration. Note: The TEMP LED may also be lit. TEMP (Temperature exceeded the threshold level. Note: The FAN LED may also be on.) BRD (Battery fault or system board error.)
1. Make sure that the operating system is installed correctly and that any service pack updates have been installed. 2. Make sure that all device drivers, firmware, and BIOS code are at the current levels. 3. System board. 1. Make sure that the operating system is installed correctly and that any service pack updates have been installed. 2. Make sure that all device drivers, firmware, and BIOS code are at the current levels. 3. System board. 1. Shutdown server and disconnect power cords for 30 seconds, then reconnect power cords and restart server. 2. System board. 1. Be sure the fans are operating correctly and the airflow is good so that the drive is not overheating. 2. Hard disk drive. 3. SCSI backplane (if installed). 1. Make sure fans are installed correctly. 2. Failing fan. 3. Fan backplanes. 4. System board. 1. Ambient temperature must be within normal operating specification. 2. Make sure all fans are operating correctly and the airflow is not blocked. 3. System board. 1. Check error LEDs on system board to identify faulty component. 2. Check system error log and BMC log. 3. Replace battery. 4. System board. 1. PCI-Express adapter in slot 2. 2. System board. 1. PCI/PCI-X adapter in slots 1 or 2. 2. SCSI backplane. 3. System Board. 1. Verify that the ethernet controllers are operating correctly. 2. Check system error log and BMC log. 3. System board.
PCI A (Error has occurred on PCI bus A.) PCI B (Error has occurred on PCI bus B.) PCI C (Error has occurred on PCI bus C.)
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On
Off
ON
On
1. Video adapter (if installed). 2. System board. 1. Check loopback plug connected to externalized serial port. 2. Check cable from externalized port to system board.
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014-XXX-000 (Failed parallel port test.) 015-XXX-001 (USB interface not found, board damaged.) 015-XXX-015 (Failed USB interface test.) 015-XXX-198 (Remote Supervisor Adapter II SlimLine installed causes conflict or USB device connected during USB test.)
1. Check loopback plug connected to externalized serial port. 2. Check cable from externalized port to system board. System board. System board.
020-XXX-000 (Failed PCI interface test.) 020-XXX-001 (Failed hot-swap slot 1 PCI latch test.) 020-XXX-002 (Failed Hot-swap slot 2 PCI latch test.) 020-XXX-003 (Failed hot-swap slot 3 PCI latch test.) 020-XXX-004 (Failed hot-swap slot 4 PCI latch test.) 030-XXX-000 (Failed internal SCSI interface test.) 035-XXX-099 035-XXX-s99 (Failed RAID test on PCI slot s. s = number of failing PCI slot. Check system error log before replacing FRU) 035-XXX-snn (Check test log before replacing FRU. s = number of failing PCI slot, nn = SCSI ID of failing fixed disk.) 035-253-s99 (RAID adapter initialization failure.)
1. Make sure the USB port is not disabled. 2. System board. 1. If Remote Supervisor Adapter II SlimLine is installed as an option, remove it and rerun test. Note: If Remote Supervisor Adapter SlimLine II is present as a standard installation, do not remove it, the test cannot be run. 2. Remove USB devices and rerun tests. 3. System board. System board. 1. 2. 1. 2. 1. 2. 1. 2. 1. 2. 1. 2. 3. PCI hot-swap latch assembly. System board. PCI hot-swap latch assembly. System board. PCI hot-swap latch assembly. System board. PCI hot-swap latch assembly. System board. System board. No adapters were found. If adapter is installed re-check connection. Raid Adapter. SCSI Backplane. Cable. Hard disk drive with SCSI ID nn on RAID adapter in PCI slot s.
1. 2. 1. 2.
075-XXX-000 (Failed power supply test.) 089-XXX-001 (Failed microprocessor test.) 089-XXX-002 (Failed optional microprocessor test.)
ServeRAID adapter in slot s is not configured properly. Cable. SCSI backplane. Adapter. Power supply. Microprocessor1. System board. Optional microprocessor 2. System board.
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1. Rerun the diagnostic test. 2. Fix other error conditions that may be keeping ASM busy. Refer to the error log and diagnostic panel. 3. Disconnect all server and option power cords from server, wait 30 seconds then reconnect and retry. 4. System board. 1. Rerun the diagnostic test. 2. Fix other error conditions that may be keeping ASM busy. Refer to the error log and diagnostic panel. 3. Disconnect all server and option power cords from server, wait 30 seconds then reconnect and retry. 4. System board. 1. Disconnect all server and option power cords from server, wait 30 seconds then reconnect and retry. 2. System board. Update the latest ROM diagnostic level and retry. 1. Ensure latest firmware levels for ASM and BIOS are installed. 2. Disconnect all server and option power cords from server, wait 30 seconds then reconnect and retry. 3. System board. 1. Flash the latest levels of firmware BIOS, Service Processor, and diagnostics. 2. Rerun diagnostic test. 3. Correct other error conditions including failed system management tests and items logged in the Remote Supervisor Adapter II SlimLine system error log and BMC log and retry. 4. Disconnect all server and option power cords from server, wait 30 seconds then reconnect and retry. 5. Remote Supervisor Adapter II SlimLine. 1. Flash the latest levels of firmware BIOS, Service Processor, and diagnostics. 2. Rerun diagnostic test. 3. Correct other error conditions (including failed system management tests and items logged in the Remote Supervisor Adapter II SlimLine system error log and BMC log) and retry. 4. Disconnect all server and option power cords from server, wait 30 seconds then reconnect and retry. 5. Remote Supervisor Adapter II SlimLine.
166-051-000 System Management failed. (Unable to communicate with RSA. It may be busy. Run the test again.)
166-060-000 System Management failed. (Unable to communicate with RSA. It may be busy. Run the test again.)
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166-070-000 System Management failed. (Unable to communicate with RSA. It may be busy. Run the test again.)
166-198-000 System Management aborted. (Unable to communicate with RSA. It may be busy. Run the test again.)
166-201-001 System Management failed (I2C bus error. See SERVPROC and DIAGS entries in event log.) 166-201-002 System Management failed (I2C bus error. See SERVPROC and DIAGS entries in event log.) 166-201-003 System Management failed (I2C bus error. See SERVPROC and DIAGS entries in event log.) 166-201-004 System Management failed (I2C bus error. See SERVPROC and DIAGS entries in event log.) 166-201-005 System Management failed (I2C bus error. See SERVPROC and DIAGS entries in event log.) 166-250-000 System Management failed (I2C cable is disconnected. Reconnect I2C cable between RSA and system board.) 166-260-000 System Management failed (Restart RSA Error. After restarting, RSA communication was lost. Unplug and cold reboot to reset RSA.)
1. Flash the latest levels of firmware BIOS, Service Processor, and diagnostics. 2. Rerun diagnostic test. 3. Correct other error conditions (including failed system management tests and items logged in the Remote Supervisor Adapter II SlimLine system error log) and BMC log and retry. 4. Disconnect all server and option power cords from server, wait 30 seconds then reconnect and retry. 5. Remote Supervisor Adapter II SlimLine. 1. Run the diagnostic test again. 2. Correct other error conditions (including failed system management tests and items logged in the Remote Supervisor Adapter II SlimLine system error log and BMC log) and retry. 3. Disconnect all server and option power cords from server, wait 30 seconds then reconnect and retry. 4. Remote Supervisor Adapter II SlimLine. 1. If installed, reseat the Remote Supervisor Adapter II SlimLine. 2. DIMMs. 3. System board. 1. Reseat I2C cable between the operator information card and the system board see system board connector section. 2. Operator information panel. 3. System board. 1. Reseat power backplane. 2. Power supply. 3. System board. 1. SCSI backplane. 2. System board.
1. DIMMs. 2. Microprocessors. 3. System board. 1. Reseat the Remote Supervisor Adapter II SlimLine. 2. Remote Supervisor Adapter II SlimLine. 3. System board. 1. Disconnect all server and option power cords from the server, wait 30 seconds, reconnect, and retry. 2. Reseat the Remote Supervisor Adapter II SlimLine. 3. Remote Supervisor Adapter II SlimLine.
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166-342-000 System Management: Failed (ASM adapter BIST indicate failed tests.)
166-400-000 System Management failed (BMC self test result failed tests: x where x = Flash, RAM, or ROM.) 166-404-001 System management failed (BMC indicates failure in I2C bus test.)
1. Ensure the latest firmware levels for Remote Supervisor Adapter II SlimLine and BIOS are installed. 2. Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry. 3. Remote Supervisor Adapter II SlimLine . 1. Reflash or update firmware for BMC. 2. System board.
166-406-001 System Management failed (BMC indicates failure in I2C bus test.)
166-407-001 System Management failed (BMC indicates failure in I2C bus test)
166-NNN-001 System management failed (BMC indicates failure in self test where NNN = 300 to 320.) 166-NNN-001 System Management failed (BMC indicates failure in I2C bus test where NNN = 400 to 420, excluding 412, 414, and 415.) 180-197-000 (SCSI ASPI driver not installed.)
1. Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry. 2. Reflash or update firmware for BMC. 3. Power Backplane. 4. System board. 1. Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry. 2. Reflash or update firmware for BMC. 3. SCSI Cable. 4. SCSI backplane. 5. System board. 1. Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry. 2. Reflash or update firmware for BMC. 3. Operator information cable. 4. Operator information panel. 5. System board. 1. Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry. 2. Reflash or update firmware for BMC. 3. System board. 1. Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry. 2. Reflash or update firmware for BMC. 3. System board. 1. Remove RAID adapter, if installed, and rerun test. 2. System board. 1. Fan backplane 2. Cable (if present) from fan backplane to system board. 3. System board.
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180-XXX-000 (Diagnostics LED failure.) 180-XXX-001 (Failed front LED panel test.) 180-XXX-002 (Failed diagnostics LED panel test.) 180-361-003 (Failed fan LED test.) 180-XXX-003 (Failed system board LED test.) 180-XXX-005 (Failed SCSI backplane LED test.) 201-XXX-0nn (Failed memory test Note: nn = slot number of failing DIMM.) 201-XXX-n99 (Multiple DIMM failure, see error text. Note: n = slot number of failing DIMM) 202-XXX-001 (Failed system cache test.) 202-XXX-002 (Failed system cache test.) 215-XXX-000 (Failed IDE CD-ROM drive test.)
Run diagnostics panel LED test for the failing LED. 1. Operator information panel. 2. System board. System board. 1. 2. 3. 1. 2. System board. System board. SCSI backplane.. SCSI backplane cable. System board. DIMM nn. System board.
1. See error text for failing DIMMs. 2. System board. 1. 2. 1. 2. 1. 2. 3. 4. 1. 2. 3. Microprocessor 1. System board. Microprocessor 2. System board. Rerun test with a different CD-ROM CD-ROM drive cables. CD-ROM drive. System board. Check cable and termination Hard disk drive backplane. Hard disk drive. Hard disk 1.
217-198-XXX (Could not establish drive parameters.) 217-XXX-000 (Failed BIOS hard disk test. Note: If RAID is configured, the hard disk number refers to the RAID logical array.) 217-XXX-001 Failed BIOS hard disk test Note: If RAID is configured, the hard disk number refers to the RAID logical array.) 217-XXX-002 (Failed BIOS hard disk test. Note: If RAID is configured, the hard disk number refers to the RAID logical array.) 217-XXX-003 (Failed BIOS hard disk test. Note: If RAID is configured, the hard disk number refers to the RAID logical array.)
Hard disk 2.
Hard disk 3.
Hard disk 4.
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264-XXX-999 (Errors on multiple tape drives, see error text for more info.) 301-XXX-000 (Failed keyboard test.) 405-XXX-000 (Failed Ethernet test on controller on the system board.) 405-XXX-00n (Failed Ethernet test on adapter in PCI slot n.) 405-XXX-a0n (Failed Ethernet test on adapter in PCI slot a.) 415-XXX-000 (Failed Modem test.)
1. Tape cartridge, if user executed the Read/Write Tape Drive test (failure code of XXX = 256). 2. SCSI or power cable connected to tape drive with SCSI ID nn. 3. Tape drive with SCSI ID nn (refer to the Help and Service Information appendix of the tape drives User Guide). 4. System board or SCSI controller (run SCSI controller diagnostic to determine if the SCSI bus is functioning properly). See error messages/text in the PC Doctor error log for detailed information on each individual tape drive error. 1. Keyboard 2. System board 1. Verify that Ethernet is not disabled in BIOS. 2. System board. 1. Adapter in PCI slot n. 2. System board. 1. For a = 0, system board. 2. For a > 0, adapter in PCI slot a. 1. Cable. Note: Ensure modem is present and attached to server. 2. Modem. 3. System board.
CD-ROM drive tray is not working. (The server may be powered on.)
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Only the curser appears. The monitor works when you turn on the server but goes blank when you start some application programs.
1. Verify that: The server power cord is connected to the server and a working electrical outlet. The monitor cables are connected properly. The monitor is turned on and the brightness and contrast controls are adjusted correctly. If the servers are C2T chained together, verify that: o The C2T chain cables are securely connected to the servers. o The C2T breakout cable is connected properly. o A server that is turned on is selected. Important: In some memory configurations, the 33-3 beep code might sound during POST followed by a blank display screen. If this occurs and the Boot Fail Count feature in the Start Options of the Configuration/Setup Utility program is set to Enabled (its default setting), you must restart the server three times to force the system BIOS to reset the CMOS values to the default configuration (memory connector or bank of connectors enabled). If you have installed a Remote Supervisor Adapter II in the server and the adapter has a video connector, make sure that the video cable is connected to the Remote Supervisor Adapter II. 2. Make sure that damaged BIOS code is not affecting the video. 3. If you have verified these items and the screen remains blank, replace: a. Monitor b. Video adapter, if installed. c. System board See the Undetermined problems information section. 1. Verify that: The application program is not setting a display mode higher than the capability of the monitor. The primary monitor cable is connected to the C2T device breakout cable. You installed the necessary device drivers for the applications. 2. If you have verified these items and the screen remains blank, replace the monitor.
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1. If the monitor self-tests show the monitor is working properly, consider the location of the monitor. Magnetic fields around other devices (such as transformers, appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy, unreadable, rolling, or distorted screen images. If this happens, turn off the monitor. (Moving a color monitor while it is turned on might cause screen discoloration.) Then move the device and the monitor at least 305 mm (12 in.) apart. Turn on the monitor. Notes: a. To prevent diskette drive read/write errors, make sure that the distance between monitors and diskette drives is at least 76 mm (3 in.). b. Non-IBM monitor cables might cause unpredictable problems. c. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, contact your IBM reseller or IBM marketing representative. 2. Video adapter, if installed. 3. System board. 1. If the wrong language is displayed, update the BIOS code with the correct language. 2. Video adapter, if installed. 3. System board. Make sure that all cables are connected correctly and securely. If you have installed a Remote Supervisor Adapter II in the server and the adapter has a video connector, make sure that the video cable is connected to the Remote Supervisor Adapter II.
No video.
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1. Verify that all of the option hardware and cable connections are secure. 2. If the option comes with its own test instructions, use those instructions to test the option. 3. If the failing option is a SCSI option, verify that: The cables for all external SCSI options are
connected correctly. The last option in each SCSI chain, or the end of the SCSI cable is terminated correctly. Any external SCSI option is turned on. You must turn on an external SCSI option before turning on the server. Failing option.
4.
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1. Verify whether you are using an ACPI or nonACPI operating system. If you are using a nonACPI operating system: a. Press Ctrl+Alt+Delete. b. Turn off the system by holding the powercontrol button for 4 seconds. c. If server fails during BIOS POST and powercontrol button does not work, remove the ac power cord. 2. If the problem remains or if you are using an operating system with Advanced Configuration and Power Management (ACPI) awareness, suspect the system board.
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Ambient temperature must be within normal operating specifications see Features and specifications.
Ambient temperature must be within normal operating specifications see Features and specifications.
Ambient temperature must be within normal operating specifications see Features and specifications.
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Replace fan x.
Replace power supply x. No action required information only. Replace power supply x.
1. Add another power supply. 2. Remove options from system. System can continue to operate without redundancy protection if steps1 and 2 are not followed.
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System under recommended voltage for x (level-warning; indicated voltage supply under nominal value; value for x can be +12, -12, or +5)
Ambient temperature must be within normal operating specifications see Features and specifications. Ensure system is being properly cooled.
Ambient temperature must be within normal operating specifications see Features and specifications. Ambient temperature must be within normal operating specifications see Features and specifications.
DASD checkout
Message Hard drive x removal detected (level-critical; hard drive x has been removed) FRU/Action Information only, take action as appropriate.
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1. Reseat the cable between the SCSI backplane and the system board see System board internal connectors information section. 2. SCSI backplane. 3. Operators information panel. 4. Power supply. 5. System board. System board.
Undetermined problems
Use the information in this section if the diagnostic tests did not identify the failure, the devices list is incorrect, or the system is inoperative. Damaged data in CMOS memory or damaged BIOS code can cause undetermined problems. To reset the CMOS data, use the password-reset jumper to override the power-on password and clear the CMOS memory; (see Erasing a lost or forgotten password and clearing CMOS memory information). Check the LEDs on all the power supplies. If the LEDs indicate the power supplies are working correctly, complete the following steps. 1. Turnoff the server. 2. Be sure the server is cabled correctly. 3. Remove or disconnect the following devices (one at a time) until you find the failure (turn on the server and reconfigure each time): Any external devices Surge suppressor device (on the server) Modem, printer, mouse, or non-IBM devices Each adapter Drives Memory modules (minimum requirement = two 256 MB DIMMs). Note: Minimum operating requirements are: a. Power supply b. Power backplane c. System board d. One microprocessor and VRM e. Memory (with a minimum of two 256 MB DIMMs).
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f. Front operator panel g. Two fan backplanes The system also needs to have the front operator panel USB connector in place and the two fan backplanes, otherwise it will not boot. 4. Turn on the server. If the problem remains, suspect the following FRUs in the order listed: Power supply System board Notes: 1. If the problem goes away when you remove an adapter from the system and replacing that adapter does not correct the problem, suspect the system board. 2. If you suspect a networking problem and all the system tests pass, suspect a network cabling problem external to the system.
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5. Remove the password-reset jumper from pins 1 and 2. Place the jumper on pins 2 and 3. 6. Replace any components that were removed. 7. Replace the cover. You will be able to start the server one time, without having to use the power-on password, and start the Configuration/Setup Utility program. You can either delete the old password or set a new power-on password. If you do not change or delete the password, the next time you start the server the original poweron password will be reinstated. 8. Connect the server to a power source, keyboard, monitor, and mouse. 9. Turn on the server. The Configuration/Setup Utility program starts. 10. Follow the instructions to erase the existing password or create a new password. 11. Select Save Settings and press Enter. When the password reset is completed, it is not necessary to return the jumper to pins 1 and 2.
Ethernet connectors
The server has three Ethernet connectors (see the locations in the Input/output connectors information). Two of the Ethernet connectors are attached to the onboard Ethernet controllers and both are clearly labeled next to each of the connector as 1 and 2. Ethernet connector1 is used as the MasterCard network connection. Ethernet connector2 is used for the MasterCard Member network connection. The third Ethernet connector is a dedicated connector that is active only when you install an optional Remote Supervisor Adapter II SlimLine. This dedicated connector is the Remote Supervisor Adapter II SlimLine Ethernet connector. 60
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Make sure that the hub is turned on. Check all connections at the Ethernet controller and the hub. Use another port on the hub. If the hub does not support auto-negotiation, manually configure the Ethernet controller to match the hub. If you manually configured the Duplex mode, make sure that you also manually configure the speed. Reseat or replace the adapter. Make sure that you have installed the network device drivers. The network might be idle. Try sending data from this server. Make sure that you are using Category 5 or higher cabling when operating the server at 100 Mbps or at 1000 Mbps. Make sure that the cables do not run close to noise-inducing sources like fluorescent lights. Make sure that the cable is connected to the Ethernet controller. Make sure that the PCI system BIOS code is current. Reseat the adapter. Determine whether the interrupt (IRQ) setting that is assigned to the Ethernet adapter is also assigned to another device in the system. Use the Configuration/Setup Utility program to determine whether this is the case. Although interrupt sharing is allowed for PCI devices, some devices do not function well when they share an interrupt with a dissimilar PCI device. Try changing the IRQ that is assigned to the Ethernet adapter or the other device. Reseat or replace the adapter. Try a different connector on the hub. Reinstall the device drivers. See the operating-system documentation and the ServerGuide information. Reseat or replace the adapter.
The Ethernet controller stopped working when another adapter was added to the server.
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Adapter considerations
The following information describes the types of adapters the server supports and other information you must consider when installing an adapter. There are several different types of adapters you can install depending on which slots are available. The following information identifies what type adapters you can connect to PCI slots 1 and 2, and where these slots are located on the system board. Slot 1: You can install only a PCI-X low-profile adapter into slot 1. Slot 2: You can install any PCI-X or PCI Express adapter into slot 2. Note: For the PCI Express adapter, you must install an optional riser card on the system board. Figure below shows the location of, and access to, the riser card retention latches for the slot 1 and 2 riser cards.
When the system starts (boots), it starts the system devices in the following order, if you have not changed the default boot precedence: Integrated Ethernet controllers Integrated SCSI controller PCI-X slot 1 PCI-X or PCI-Express slot 2
Installing an adapter
Complete the following steps to install an adapter: 1. Turn off the server and peripheral devices (see Turning off the server information). Then disconnect all power cords and external cables. 2. Remove the cover (see Removing the cover information).
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3. Follow the cabling instructions, if any come with the adapter. Route the adapter cables before you install the adapter. 4. Determine which slot you want to use for the adapter, either slot 1 for a low-profile adapter or slot 2 for any type of adapter. 5. Install the adapter: a. To install a low-profile adapter, continue with Installing a low-profile adapter into slot 1. b. To install an adapter in slot 2 go to Installing an adapter into slot 2
Complete the following steps to install the low-profile adapter: 1. Remove the expansion slot cover from slot 1. From the rear of the server, push the slot 1 expansion cover to the left and then toward the inside of the server. Remove the slot 1 expansion cover and store it in a safe place. Note: You might have to use a coin or screwdriver to slide the expansion slot cover to the left. 2. Remove the adapter from the static-protective package and set any jumpers or switches on the adapter as directed by the adapter manufacturer. 3. Slide the I/O connector portion of the adapter through the slot 1 opening. Attention: When you install an adapter, make sure that the adapter is correctly seated in the connector before you turn on the server. An improperly seated adapter might cause damage to the system board, the riser card, or the adapter. 4. As you start inserting the adapter through the slot 1 opening, align the edge connector on the low-profile adapter with the connector on the riser card. Press the edge connector firmly into the riser-card connector. Make sure that the adapter snaps into the riser card securely and the adapter is lying on top of the low-profile adapter support.
(CONTINUED)
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5. Push the adapter down past the tab so that the adapter snaps into place on the support. 6. Check the retention latches on the riser card and make sure that they are still securely in place. 7. Connect any internal cables to the adapter. See the instructions that come with the adapter for details. Attention: Make sure that the cables do not block the flow of air from the fans. See the (System-board cable channels) information for cable routing areas on the system board. 8. Perform any configuration tasks that are required for the adapter.
Complete the following steps to install an adapter into slot 2: 1 Open the retaining clips on both sides of the slot 2 riser card. Push the clips down, away from the riser card, until the clips are no longer attached to the riser card. Note: Insert your finger into the access hole on the slot 2 adapter cover to open the retention latch at the rear of the server. Figure above shows the location of the access hole on the adapter cover, the riser card and the riser-card retention latches. 2 Lift up and remove the slot 2 adapter cover. The slot 2 riser card is attached to the adapter cover, and you remove the riser card along with the adapter cover. Following figure identifies the components that are referred to in this procedure.
(CONTINUED)
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Remove the expansion-slot cover for slot 2, which is also attached to the slot 2 adapter cover, to provide an opening for the adapter. Hold the adapter cover so that the expansion-slot cover faces you. Slide the expansion slot cover first to the left, and then in and toward the inside of the adapter cover. You can now remove the expansion slot 2 cover. Store the cover in a place safe. Notes: You might have to use a coin or screwdriver to slide the expansion slot cover to the left. If you are installing a PCI-Express adapter, you need an optional riser card to plug the adapter into the system board. 4 If you are installing a full-length adapter, rotate the PCI-adapter retainer bracket 90, away from the adapter cover, so that you can insert the full-length adapter. 5 Slide the I/O connector portion of the adapter through the slot opening from which you removed the expansion slot cover. 6 As you start inserting the adapter through the slot opening, align the edge connector on the adapter with the riser-card connector and press the adapter firmly into the connector. Make sure that the adapter snaps into place securely to secure the adapter in the riser-card connector. Attention: When you install an adapter, make sure that you seat the adapter correctly in the riser-card connector before you turn on the server. An improperly seated adapter might cause damage to the system board, the riser card, or the adapter. 7. If you are installing a full-length adapter, rotate the PCI adapter retainer bracket 90, toward the adapter cover. Place the adapter between the upper guides and lower guide of the PCI-adapter retainer bracket. The spacer fits between the top of the adapter and the bottom of the adapter cover. 8. Make sure that the PCI-adapter retainer bracket is flush against the adapter cover. 9. Grasp the adapter cover by its top edge or upper corners and align the riser card with the guides for the riser-card connector. Press the riser card edge connector firmly into the slot 2 riser-card connector on the system board.
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10. Make sure that the retention latches snap into place to secure the slot 2 riser card into the slot 2 riser-card connector. Attention: When you install an adapter, make sure that you seat the riser card edge connector correctly in the slot 2 riser-card connector before you turn on the server. An improperly seated riser card might cause damage to the system board, the riser card, or the adapter. 11. Connect any internal cables to the adapter. Attention: Make sure that the cables do not block the flow of air from the fans. See (System-board cable channels) information for cable routing areas on the system board.
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4. Hook the left snaps from the cover so that it hooks underneath the bottom of the adapter. Note: Align the locating pin on the adapter to the alignment hole on the rearmounting bracket. 5. The server comes with mounting brackets on the system board. There is a front mounting bracket and a rear mounting bracket that hold the Remote Supervisor Adapter II SlimLine. Slide the rear of the adapter underneath the flanges of the rear mounting bracket. See the following figure.
6. Push the front of the adapter down, onto the front mounting bracket, until it snaps into place.
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DRIVE FAILURE REPLACMENT: When a hard drive failure occurs, the OCC will dispatch an Orange Business Services field engineer to replace the failed drive. The OCC will direct the field engineer during the drive replacement procedures. The field engineer is expected to follow the appropriate procedures outlined in this section. Each hard drive (Disk-0 or Disk-1) has a separate and specific procedure to follow for replacement.
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** IMPORTANT! If Disk-0 fails and needs to be replaced, you must have the SmartCD to complete the drive replacement process. If you cannot locate this media, or do not understand which hard drive is to be replaced, or which procedure is to be use, contact Orange/MasterCard support immediately for assistance.
1. The OCC must remotely shutdown the MIP. The following message appears on the console screen when the system is completely shutdown. The system is down. syncing file systems . . . done Type any key to reboot 2. Locate the Solaris SmartCD and insert into the DVD/CD drive 3. Power off the MIP 4. Remove the front filler panel from Disk 0. 5. Grasp and pull outward on the blue drive handle to release the drive and remove from the drive tray.
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6.
Carefully insert the replacement drive into the drive tray. Push the drive fully into the tray until the drive and the blue release handle are fully seated. You should feel the drive assembly click into place when fully seated.
7. Install the filler panel. 8. Power on the MIP and boot from the SmartCD 9. At the option menu, select Boot System from Disk 1 and press <Enter>. 10. Solaris-10 will load from the mirrored image on Disk-1. When complete, remove the SmartCD and secure in the cabinet with the system for future use. 11. MasterCard will perform the necessary steps to mirror and synchronize both hard drives for normal operation.
1. OCC must remotely shutdown the MIP. When the following message appears on the console screen the MIP is safely shutdown The system is down. syncing file systems . . . done Type any key to reboot 2. When the MIP is safely shutdown, power off the MIP. 3. Remove the front filler panel from Disk 1. 4. Grasp and pull outward on the blue drive handle to release the drive and remove from the drive tray. 5. Carefully insert the replacement drive into the drive tray. Push the drive fully into the tray until the drive and the blue release handle are fully seated. You should feel the drive assembly click into place when fully seated.
6. Install the front filler panel. 7. Power on the MIP. Solaris-10 will load from the mirrored image on Disk-0. When the load is complete, MasterCard will perform the necessary steps to mirror and synchronize both hard drives for normal operation. 74
5. Remove the left hard disk drive from the 3.5-inch hard drive cage. 6. Press the release latch on the left side of the DVD-ROM drive or DVD-ROM blank bezel; then, pull the drive or blank bezel and attached retention clip out of the drive cage. See the following figure.
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7. Remove the retention clip from the DVD-ROM drive or DVD-ROM blank bezel. This retention clip will be needed when you install a DVD-ROM drive or DVD-ROM blank bezel in the hard drive cage.
1. Mount the DVD-ROM retention clip on the DVD-ROM drive or DVD-ROM blank bezel that you are installing.
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2. Slide the DVD-ROM drive or DVD-ROM blank bezel with the attached mounting bracket into the drive cage, pushing it into the cage until the retention clip engages. 3. Reinstall the previously removed hard disk drive in the 3.5-inch hard drive cage (see the Hard disk drives information).
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Note: When installing DIMMs, always install in pairs starting with slots 1 and 2.
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Complete the following steps to install a microprocessor: 1. Turn off the server and disconnect all power cords. 2. If necessary, remove the server from the rack then remove the server cover (see the Removing the cover information). 3. Remove the server cover. 4. Remove heat sink as follows. Attention: Use extreme caution in following these steps. The thermal grease might have formed a strong bond between the heat sink and the microprocessor. Loosen one captive screw fully before loosening the other captive screw to help break the bond between the components without damaging them. Do not force the heat sink and microprocessor apart; doing so can damage the microprocessor pins. Note: It might be necessary to gently twist the heart sink to loosen it from the microprocessor. Handle the heat sink very carefully to avoid damaging the heat sink foils.
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5. Carefully lay the heat sink aside. If the thermal heat sink grease between the microprocessor and heat sink will be reused, do not contaminate it. Doing so damages its heat-conducting capability and exposes the new microprocessor to overheating. 6. Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops or clicks in the fully open position (approximately 135 angle).
7. Carefully remove the microprocessor from the socket. 8. Touch the static-protective package that contains the new microprocessor to any unpainted metal surface on the server; then, remove the microprocessor from the package. 9. Install the microprocessor: a. Be sure the locking lever on the microprocessor socket is in the fully open position (approximately 135 angle). b. Attention: Do not use excessive force when pressing the microprocessor into the socket. c. Center the microprocessor over the microprocessor socket. Align the triangle on the corner of the microprocessor with the triangle on the corner of the socket and carefully press the microprocessor into the socket before you try to close the lever. d. Close the microprocessor-release lever to secure the microprocessor.
(CONTINUED)
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10. Make sure that the thermal grease is still on the bottom of the heat sink. Add thermal grease if needed to any area if needed. 11. Install the heat sink on top of the microprocessor, and tighten the captive screws. Alternate between the screws until they are tight, making sure that you do not over tighten them.
The following information describes the type of power supply that the server supports and other information that you must consider when installing a power supply: The server supports a maximum of two hot-swap power supplies. The server comes with one 585-watt hot-swap power supply as standard. The input voltage is 110 VAC or 220 V ac auto-sensing. You can install an optional 585-watt hot-swap power supply to use as a redundant power supply. Note: Some MasterCard x336 systems may have an optional second power supply installed. These power supplies are designed for parallel operation. In the event of a power supply failure, the redundant power supply continues to power the system. Figure below shows the power-supply connectors and their associated LEDs on the back of the server
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2. Install the power supply in the bay. 3 Rotate the handle down on the rear of the power supply to the open position, and then slide the power supply forward into the power-supply bay. 4 Gently lift the latch handle up until it clicks to securely seat the power supply in the bay. Figure below shows how to install a power supply.
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5 6
Connect the power cord for the new power supply to the power-cord connector on the power supply. Make sure that the power-supply fan starts and the ac power LED (top) and dc power LED (bottom) on the power supply are lit, indicating that the power supply is operating correctly. The two green LEDs are to the left of the power-cord connector.
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5. Remove the fans from the system (see the Replacing a hot-swap fan assembly information section). 6. Remove the screws and set them in a safe place. 7. Disconnect the fan cable. 8. Pull the fan bracket out of the server. 9. To install the fan brackets, reverse this procedure. Note: When reinstalling the fan brackets on the front right side of the server, remove the drive tray assembly (see the Drive tray assembly information) and the fan cable cover. Pull the cable loose before plugging it into the fan power distribution board on the fan bracket, and then install the fan bracket in the server.
When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not: Throw or immerse into water Heat to more than 100C (212F) Repair or disassemble. Dispose of the battery as required by local ordinances or regulations.
Complete the following steps to replace the battery: 1. Turn off the server and disconnect all power cords (see Turning off the server information). 2. Remove the server cover (see Removing the cover information. 3. Disconnect any internal cables, as necessary.
(CONTINUED)
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4. Locate the battery (connector BH1) on the system board. 5. Remove the battery: a. Use one finger to pull the retainer tab that secures the battery to its housing. b. Use one finger to slide the battery up and out from its socket.
6. Insert the new battery: a. Hold the battery so that the plus side of the battery is facing toward the center of the server, toward slots 1 and 2. b. Pull the retainer tab out of the way so that you can slide the battery into its socket. c. Slide the battery down until it snaps into place. 7. Reconnect the internal cables that you disconnected. 8. Reinstall the server cover (see Installing the cover information). 9. Connect all external cables and all power cords. 10. Start the Configuration/Setup Utility program and set configuration parameters as needed (see Starting the Configuration/Setup Utility program information).
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Cables connections
The following illustrations show the locations of the input and output connectors on the server. You must turn off the server before connecting cables to or disconnecting any cables from the server (see Turning off the server information). See the documentation that comes with the options for additional cabling instructions. It might be easier for you to route cables before you install certain options. Cable identifiers are printed on the cables that come with the server and options. Use these identifiers to connect the cables to the correct connectors.
Note: If an optional Remote Supervisor Adapter II SlimLine is installed on the system board, the server has a dedicated Ethernet connector (Remote Supervisor Adapter II SlimLine Ethernet) on the rear of the server.
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5. Use a small screwdriver to remove the two small screw securing the panel to the slide mount brackets (1). 6. Slide the assembly forward and out of the server (2). 7. Push out on the two sides of the assembly cover to flare it out. 8. Rotate the assembly cover up and off of the operator information panel assembly (3). 9. Unplug the two cables from the rear of the assembly (4). 10. To replace the operator information card, reverse the removal procedure, connecting the two cables to the rear of the card and sliding it under the tabs on the chassis until it is firmly anchored.
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Complete the following steps to remove the front panel USB cable.
1. Remove the drive cage and note the routing of the USB cable. 2. Remove the USB cable from behind the retention tab, found under the drive tray assembly. 3. Unplug the cable from the system board, and then pull the cable through the openings to remove it. 4. To install the USB cable, reverse these instructions.
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4. Remove the drives from the server (see Hard disk drives information section). 5. Lift up on the two blue levers on the rear of the drive tray to release it from the server. 6. Slide the drive tray assembly forward. 7. Unplug the cables from the rear of the drive tray assembly. 8. Unplug the DVD cable from the system board and remove it from the server. Attention: When you remove the cable from the server: Make sure that the cable does not snag on any server component. Note the routing of the cable for later reinstallation. 9. Lift the drive tray assembly out of the server.
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4. Disconnect the power supplies from the power backplane (see the Removing a power supply information). 5. Slide the power backplane to the left, disconnecting it from the system board. 6. Remove the power backplane from the server. 7. To install the power backplane, reverse this procedure.
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9. Disconnect the power backplane; then, slide it to the side and set it out of the way (see the Power backplane information section). 10. Remove the six screws securing the two heat sink retention modules to the system board. These six screws also secure the system board to the chassis. 11. Remove the eight screws on the system board that secure the system board to the chassis. 12. Remove the four stand-off screws from the rear of the server. 13. Lift the system board slightly so that it disengages from the locator pin. 14. Slide the system board slightly toward the front of the server. 15. Lift up the left side of the system board. 16. Lift the rest of the system board and carefully remove it from server, being careful not to disturb any surrounding components. 17. To reinstall the board, place it carefully into position under the small ledge on the right side of the server, then put it down and slide it to the rear of the server. Ensure the locator pin engages the locator hole in the system board. 18. Reverse steps 5 through 12 to replace the components that were removed. Note: When reassembling the components in the server, be sure to route all cables carefully so that they are not exposed to undue pressure.
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NOTE: NAM will not accept whole units for repair unless the Account Support Team management has authorized a whole unit replacement.
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Part being returned: System Serial Number **(REQUIRED NO EXCEPTIONS)** Clarify Part Number (FRU) Clarify Ticket Number Failure Symptoms Quantity Name and Phone number of person requesting the UM Return shipping address. Parts being ordered: System Type Clarify Part Number, (FRU) Part Description Name / Phone number Return Shipping Address of person ordering part. 6. The Orange Business Services parts logistics coordinator in Holbrook will assign a UM number (Orange Business Services tracking number) and your request will be forwarded to shipping. Replacement parts will ship within 24 hours if parts stock levels permit. (If a same day shipment is required, request should state EMERGENCY SHIPMENT REQUESTED and must be received by 01:00 p.m. EST). We cannot guarantee same day shipment on requests received after 01:00 p.m. You will be notified within 72 hours with instructions for shipment of defective parts back to Holbrook.
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RMA FORM
MIP PARTS (REQUEST / REPLENISHMENT)
Part Description
System S/N
Failure Symptoms
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Selecting a Server
Place the mouse pointer on the desire server from the name column or port column. Double click on the item to display the servers information on the console screen. Repeat this procedure to select other servers.
Cable connections
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Troubleshooting
SYMTOM No Video PROBABLE CAUSE Video cable problem Power problem Incorrect settings in Devices, names, or Flag dialog boxes Console keyboard is not working or cannot start OSCAR menus Keyboard not working on one server OSCAR Delay time in effect RECOMMENDED SOLUTION Check for loose video cable connection Replace video cable Reconnect power cord to the switch Check AC outlet for power. Check that the monitor is turned on. Check the control for brightness on the monitor Replace monitor Confirm settings in these boxes. Reset setting to default in these dialog boxes Turn off Delay Time: Setup>Menu Type 0 secs for Delay Time
Check to see if the Num Lock, Caps Lock, and Scroll Lock keys light Check for loose console keyboard cable connection Check for keyboard and mouse cable cross-connections Press the Reset button on the back panel of the switch Replace the keyboard Check for loose mouse connection Check for keyboard and mouse cable cross-connections Replace keyboard Reset mouse by pressing the Reset button on back panel of the switch Reset mouse by pressing the Reset button on back panel of the switch Check for loose cable connection Check for loose cable connections Confirm that all port settings are set to the Default setting: Setup>Devices> select the default settings
Mouse pointer frozen on display No Green Status indicator next to server name or port
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Setup menu Scan Menu Display Order Flag Flag Type Display Color Display mode Set Position Security Broadcast Devices (Not used)
(MasterCard Settings)
Table-1
Port Delay Time 00 Seconds Name Displayed Flag 1 Opaque Press and hold the left mouse button. With the Track Point stick position the Name Flag at the top center of the screen. (Not used) (Not used) Select Default This will assign all 4 ports as a computer device. Use the MIP ID for the name of the MIP connected to a specific port. (see example below) Port Name OR V8 COMPUTER (default name) COMPUTER (default name) 1 2 3 4
Names
Commands menu
(MasterCard Settings) Scan Enabled (Not enabled) Broadcast Active (Not enabled)
Table-2
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Accessing a MIP
Press <Print Screen> to access the main menu. Place the mouse pointer on the desired server from the list entry. Double click to display the servers information on the console screen. Repeat this procedure to select other servers.
Avocent diagnostics
Press <Print Screen> to access the main menu. Select the Commands menu, and then click on the Diagnostic tab to begin testing. As each test is finished, a pass (green circle) or fail (red x) symbol displays. The test is complete when the last tests symbol displays.
Connections
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Press <Print Screen> to access the main menu. Click on the Setup tab to enter the Setup menu. Click on each item menu and set parameters as shown in the table-1 below. Return to the main menu and click on the Commands tab. Verify parameters are set as shown in the table-2 below. Exit Setup when finished. Setup Menu Tabs Menu Display/Sort Key Invoke OSCAR Screen Delay Time Flag Flag Type Display Color Display mode Set Position Security Scan Broadcast Keyboard Devices Names Port Print Scrn 0 Seconds Name Displayed Flag 1 Opaque Press and hold the left mouse button. With the Track Point stick drag and position the Name Flag to the top center of the screen. (Not used) (Not used) (Not used) US (Defaults to Srvr only) Input the MIP ID for the name of the MIP connected to a specific port. (see example below) Port 1 2 Commands Menu Tabs Srvr OR V8 (MasterCard Settings) Table-2 (MasterCard Settings) Table-1
Broadcast Enabled (Not enabled) Scan Enabled (Not enabled) AVRIQ Status N/A Display Versions N/A Run Diagnostics (starts the diagnostics) Device Reset (resets the mouse and keyboard)
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Switch Pack Switch 1 Switch 2 Switch 3 Switch 4 LED Indicators PWR COL LINK REC/RECEIVE ENABLE
Description and Setting DOWN - PRIORITY A (normal position) UP - HUNT (SEC) (normal position) DOWN - HUB (normal position) UP = HDX DOWN = FDX Description Power being supplied to unit. Normally off. When lit indicates presents of collisions. Indicates a proper 10BaseT link has been established at that port. If the LINK LED's are off, the transceiver is unable to establish a link at that port. When blinking indicates data is being received on the active ports. Active port indication, A or B. Only one port should be active during normal operations. If the active port fails the other port is automatically activated. Description and Setting Allows for straight-thru or crossover cable connections. Toggle the switch in both directions until the corresponding LINK LED is lit. Normally toggled to the down position (straight-thru). Description Connection to designated switch/device port. Connection to designated switch/device port. Connection to x336 Ethernet port-1 (MasterCard network). Connection to x336 Ethernet port-2 (MasterCard Member network). Power adapter connection.
3-Crossover Switches MDI/MDIX CROSSOVER SWITCH Port Connections PORT A PORT B PORT 1 PWR1
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40 u 38 u 36 u 34 u 32 u 30 u 28 u 26 u 24 u 22 u 20 u 18 u 16 u 14 u 12 u 10 u 8u 6u 4u 2u 1u = (3) holes Keyboard /Mouse/ Video connections Onboard ethernet Port-1 and Port-2 Keyboard Tray Apex/Avocent Switch KVM Master Port for the system Monitor/ KB/Mouse connection Keyboard Tray PORT-A connects to the designated primary switch port . PORT-B connects to the designated secondary switch port. Cabinet Power Strip GiraffeTransceiver Input connects to either the onboard enet-1 for the MC Network or enet-2 for the Member network
Individual KVM Ports for connection to designated MIP (Using the Mon/KB/ Mouse KVM cables)
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APPENDIX
Equipment:
Service Type:
Hardware Reactive (On site activity requirements for service technician) Mandatory Approx 1.0 hr.
Subject: Physical destruction of any/all hard drive(s) removed from a MasterCard system as a result of a repair or replacement prior to the hard drive(s) being removed from a MasterCard site.
Description: MasterCard Worldwide has authorized Orange Business Services to implement a data security action where as all hard drives removed from any MasterCard system, as a result of repair or replacement, must be physically destroyed prior to the hard drive(s) being removed from the MasterCard member premises. The method of destruction, procedures, and the required tools are detailed in this service bulletin. This is an immediate and mandatory service action that will remain long term and in effect until further notice. MasterCard is developing secure data applications using encryption methods, although this development will require a lengthy timeframe to complete and implement. All technicians (Orange Business Services, Authorized Business Partners, SITA), field service management, and support personnel servicing the MasterCard systems must fully understand the extreme importance of this service bulletin and the procedure requirements. Technicians are required to obtain and possess the necessary tools listed in this service bulletin at all times to perform this service action. Technicians are required to provide the serial number of the hard drive being destroyed. MasterCard OCC/NMC and the Clearwater-GTS will record the serial numbers. Clearwater GTS will input the serial number for each destroyed hard drive in the Clarify call system prior to the technician leaving the MasterCard site. Questions or issues must be directed to the MasterCard Account Manager.
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Tools Required: Needle nose pliers or pliers of this type. (See figure below) TORX driver and bits. Required TORX bit sizes T8 T9 T10. (See figure below) Please Note: The above-mentioned TORX bits have been identified as the sizes required for the hard drives types installed in the MasterCard systems. TORX driver and bits are commonly available worldwide. Recommended style of TORX driver kit is shown below and can be purchased online at:
www.tecratools.com
17408 Small-Size TORX Bits / $16.50USD (8-Piece TORX bits set includes T4, T5, T6, T7, T8, T9, T10 and 8 handle)
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SECTION 1
Hard Drive Destruction Overview The following is a brief overview of the procedures and guidelines in this service bulletin: System must be in the normal operating state before destroying any removed hard drive. Technician provides the serial number of the hard drive being destroyed to the MasterCard OCC/NMC and Clearwater GTS. Using the required tools, technician removes the cover plate from the hard drive and destroys the platters. On completion, technician follows normal call closing procedures. Technician departs site with all parts and disposes of any destroyed hard drive by the guidelines specified in this service bulletin.
Hard Drive Destruction Procedure: 1. When a hard drive has been replaced, the system must be in the normal operating state before you begin the hard drive destruction procedure. If you have the required tools to perform the hard drive destruction, continue to step 2. If you DO NOT have the required tools for the hard drive destruction, continue to Section-2.
2. IMPORTANT! Record the serial number of the hard drive(s) being destroyed. This information must be reported to the MasterCard OCC/NMC and the Clearwater GTS prior to leaving the MasterCard site. Note: Any problems or issues with this procedure should be directed immediately to the service account manager: Jim Feldmann Service Account Manager / MasterCard Account 314-540-2763 mobile 636-722-7110 office 3. Use the designated TORX tool / bit, remove all screws securing the hard drive cover plate. Note: Depending on the hard drive type, some cover plate screws may be hidden under the manufacturers label. 4. Remove the cover plate to expose the data platters and read/write head assembly. This may require a small flat blade screwdriver to separate the cover plate from the drive body assembly. 5. USE CAUTION WHEN PERFORMING THIS STEP! With needle nose pliers, grasp and bend the platters in several areas until the platters are extremely distorted and damaged. (See examples on page-A 6)
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6. When you have completed the hard drive destruction: a. Report the serial number of the destroyed hard drive(s) to the MasterCard OCC/NMC and Clearwater GTS b. Follow the normal call closing procedures through the Clearwater GTS. Note: The serial number of any destroyed hard drive must be included in the Clarify call closing information. 7. When you are authorized to depart the site, all disassembled hard drive(s), parts, and tools must be removed from the MasterCard site. DO NOT dispose of any destroyed hard drive(s) at the MasterCard site. Follows these instructions: International sites Remove all destroyed hard drives parts and pieces from the MasterCard site and dispose of properly. USA Sites a. Place all of the destroyed hard drive parts and pieces into the empty hard drive box. b. Label the box as: DEFECTIVE c. Place box back into the PARTS KIT. d. Return the PARTS KIT to CP&S in Boca Raton Florida using the return air bill.
Section 2
Follow these instructions if you DO NOT have the tools to perform the hard drive destruction or cannot perform the destruction procedure for any other reasons. 1. Immediately inform the MasterCard OCC/NMC and Clearwater GTS that you are unable to perform the hard drive destruction. 2. MasterCard will determine a time and date to return and complete the hard drive destruction. A service dispatch will be schedule when this information is received. 3. Mark the defective hard drive as: MASTERCARD DEFECTIVE DRIVE DO NOT USE 4. Place the defective drive in the cabinet with the system for easy access when returning to complete the hard drive destruction. Note: DO NOT remove the hard drive from the MasterCard site! 5. Follow the normal call closing procedures through the Clearwater GTS. Clarify closing information must include the reason for the hard drive not being destroyed
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CONTACT INFORMATION:
Jim Feldmann Service Account Manager Orange Business Services Customer Service & Operations (CSO) 2200 MasterCard Boulevard 520 West Lake O'Fallon, Missouri USA 63368 636-722-7110 Office Phone 314-540-2763 Mobile Phone 636-722-4187 Fax jim.feldmann@orange-ftgroup.com
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Be advised that some hard drive assemblies may contain platters manufactured of a ceramic type material that will shatter into several small pieces. Always use caution when destroying the platters by the method described in this service bulletin!
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NOTES
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