SUMMER INTERNSHIP RESEARCH PROJECT ON E-BANKING IN INDIA

SUBMITTED TO

GLA UNIVERSITY, MATHURA

Towards Partial Fulfillment of Requirement for Masters in Business Administration Degree

PROJECT GUIDE:
MR. AMIT DAHRA
SALES MANAGER

SUBMITTED BY:
SUDARSHAN TOMAR
ROLL NO. - 106100055

ING VYSYA BANK, AGRA.

TABLE CONTENTS

Chapter 1: General Introduction of Banking system in INDIA.01 Chapter 2: Introduction of ING Group...03 Chapter 3: Introduction of E-Banking...09 Chapter 4: Objective of study .. ..18 Chapter 5: Literature Review .19 Chapter 6: Research Methodology ....21 Chapter 7: Data analysis23 Chapter 8: Findings29 Chapter 9: Conclusions..30 Chapter 10: Bibliography31 Chapter 11: Annexure32

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EXECUTIVE SUMMARY

The project Report on:

Services provided by the bank through E-BANKING IN INDIA

Project carried at:

ING VYSYA BANK LTD.

Project Objectives:
y y Find the customer satisfaction relating to E-banking service. To study the awareness of internet banking among the customers of ING VYSYA bank.

Benefits of study:
y y Awareness among customers for internet banking. It gives direction to research tools, research types and techniques.

y Availability should be increased by using various services Strategy.

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PREFACE
Decision-making is a fundamental part of the research process. Decisions regarding that what you want to do, how you want to do, what tools and techniques must be used for the successful completion of the project. In fact it is the researchers efficiency as a decision maker that makes project fruitful for those who concern to the area of study. Basically when we are playing with computer in every part of life, I used it in my project not for the ease of my but for the ease of result explanation to those who will read this project. The project presents the role of E- Banking in life of persons. I had come across several difficulties to make the objectives a reality. I am presenting this hand carved efforts in black and white. If anywhere something is found not in tandem to the theme then you are welcome with your valuable suggestions.

Signature Sudarshan Tomar

ROLL NO. - 106100055

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ACKNOWLEDGEMENT

My sincere gratitude to Mr. Amit Dahra, sales manager, Agra Branch, ING VYSYA BANK who gave necessary directions on doing this project to the best of my abilities.

I am highly indebted to Mr. Nitin Kumar, Branch Manager, who provided me with the necessary information and also for the support extended out to me in the completion of this report and his valuable suggestion and comments on bringing out this report in the best way possible.

Later on I would like to thanks Dr. Vandana Srivastava and other faculty members who taught me that how to do project through appropriate tools and techniques.

DECLARATION

I am Sudarshan Tomar . This project report is my original work and has not been submitted in any form as a part of any other project. Information derived from the published and unpublished work of other has been acknowledgement in the bibliography.

Sudarshan Tomar ROLL NO. - 106100055

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