Katherine Welch 4405 S Helena Way #276, Aurora, CO 80015 ~ (303)601-6844~ kw11ee7be@westpost.

net Qualification Summary Proven leader and Administrative Professional with 7+ years experience in docume nt processing, loan handling, call center functions, customer service, and suppo rting brokerage operations. Highly efficient in creating and maintaining a posit ive flow of work by utilizing what resources and facilities are available. Longrespected for advanced abilities in account management, business development, pr oduct knowledge, and client relations. Quickly reduces complex situations and de ploys business instinct to present logical plans then delegates effectively, rem ains committed to outcome, and embraces flexible ways to achieve goals. Client Services / Call Center / Receptionist / Data Entry Payment Posting / Accounting / Loan Tracking Career History 2-10 Homebuyers Warranty, Denver CO Enrollment Compliance Specialist, 11/2009- 12/03/2010 a Assessed warranty paperwork from the builder making sure all the information i s acceptable and meets the Risk Management Requirements upon enrollment. a Printing Certificates of Warranties for 48 states. Focusing my attention on th e New Jersey Builders and Certificates of Participation. a Reviewing special standards paperwork making sure the builders have submitted the proper inspections that are required for their specific sector. a Processing Letters of Acceptance and Letters of Requirements upon request for Mortgage and Title Companies that require proof of Warranty for FHA loans. a Tracking the process of unapplied cash paperwork. Advising the builder of the enrollments and Risk Management Requirements that are missing on submitted enro llments that cannot be processed. a Processing enrollment paperwork sent in by the builders. Assigning the enrollm ents a NOC. Ajilon Professional Services, Denver CO Contract Employee, 7/2009 a" 11/2009 Data Entry, Customer Service, Call Center Trust Company of America, Centennial, CO Institutional Processor, 5/2006 a"2/2009 a Implement team building measures by assisting Trading Department, Statement Pr ocessors, and Client Service Representatives; complete transactions including di stribution requests, fees, liquidations, and transfers-in-kind. a Manage and verify authenticity of transfer and systematic distribution data pr ior to database entry, authorization. a Track progress of transfers-in-kind as per instruction of Trading Department a nd expedite the process by sending 2nd request letters as need be. a Review contents and process monthly/quarterly statements as needed; complete q uality control duties and generate mail transmittal (SRS) forms on behalf of Sta tement Processors. a Ensure completion of a variety of tasks including processing client fee reques ts and internal transfers, document request transmission, mail distribution, ans wering e-mail inquiries and answering phone calls from the receiving firm. Logisticare, Centennial, CO Facility Assistant, Customer Service & Call Center, 2005 a" 2006 a Considered clientsa concern by instituting an atmosphere of comfort and confid entiality. a Ensured that patients obtained timely and appropriate transportation to and fr om children and mental health institutions.

a Entered customer requests, trip authorizations, complaints, facility issues, a nd other information into the data management system. Snelling Personnel Services, Greenwood Village, CO Data Entry, Call Center, Customer Service, 2005 a Compared data with source documents; re-entered data in verification format to detect errors. a Compiled, sorted and verified the accuracy of data before it is entered; locat ed and corrected data entry errors, or reported them to supervisors. a Selected materials needed to complete work assignments and store completed doc uments appropriately.

Charles Schwab, Englewood, CO Operations Specialist, 2000 a" 2001 a Processed transactions such as payment postings and advised client on Brokerag e Operations and accounts variations. a Followed up with clients to complete the opening of new accounts by obtaining necessary information. Addeco Staffing, Contract Employee, 1999 a" 2000 a Provided the temporary employment needs of various employers by completing pe riodic assignments in accounting, commercial contract proofreading, and customer service. Assetlink Financial, Document Retrieval, 1998 a" 1999 a Assessed loan documents for accuracy and adherence to established FHA/VA loan standards for insurance purpose. a Provided keen research on claims and submitted information to the appropriate department. Cityscape Mortgage Assistant Shipper, 1998 a Tracked all incoming loans and dispersed accordingly to the available underwri ters. a Completed post-loan process including copying and transmitting files to storag e receptacles. a Supported the Receptionist as back up during her absence as needed.