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Clerical Office Assistant or Admin Assistant or Program Assistan
Clerical Office Assistant or Admin Assistant or Program Assistan
Clerical Office Assistant or Admin Assistant or Program Assistan
net Education Lakeland College, Madison Wisconsin - 2008 Bachelors Degree in Computer Science, minor in Business Administration Deans List for academic achievement Madison Area Technical College - 1997 Associate Degree in Computer Science, minor in System Analysis Graduated Magna Cum Laude, Phi Theta Kappa Honor Society Diplomas: Nurse Assistant, Accounting, and Broadcasting Certifications: Microsoft Office, Excel and Access Continuing Education: Adobe Photoshop, Quicken, and QuickBooks Relevant Work Experience Department of Corrections: Office Operations Associate Sep 2008 - Mar 2009 Duties: First Level Help Desk; Offender Records Database Migration using legacy databases Sitel Technical Services Sep 2006 - May 2008 and Sep 1997 - Mar 2003 Duties: Internet Tech Support, DSL Lead Investigator, and Frame Relay Project Ma nager UW McBurney Student Resource Center Volunteer Apr 2003 - Oct 2003 Duties: Completed Request for Proposal for new computer equipment and Novell Net work Software Computers to Help People Volunteer Visual Basic Programmer Apr 1994 - Sep 1994 Duties: Established Visual Basic foundation for a reader program for the blind Michigan Workmens Compensation Manpower Temporary Agency Mar 1992 - Jul 1992 Duties: Database migration to a new database Department of Navy Operations Specialist Jun 1982 to May 1986 Duties: Education Petty Officer Great Lakes IL, Boat Landing Team Training USS P once, 6th Fleet Flagship USS Coronado Relevant Skills Computer Operations Programming Languages: including Java, Microsoft C++, and HTML Advanced Proficiency in all Microsoft Office Applications Continuing Education in Photoshop, PowerPoint and Access Office Operations Copying, Filing, Faxing, Email, Internet, Appointments, and Switchboard Data entry testing: Speed: +10k/hr; Accuracy: +95% Personal Skills Effective communicator: 15+ years of customer service
Problem Solving: Created Billing Guidelines as Lead Investigator Problem Solving: Worked with multiple divisions, created effective billing guide lines that were implemented nationwide Teaching/Training: Ongoing training for additional Investigators Team Player: Volunteered for National Political Campaign and Red Cross Empathy with people: 10+ years helping disabled people live at home Hardworking: Willingness to perform other duties as assigned Meeting Deadlines: Project Manager: Constant monitoring of personnel & installat ion deadlines; also exceeded payroll processing guidelines Awards Armed Forces Expeditionary Medal, Lebanon Campaign Navy Efficiency Medal - Shipboard Exercises Customer Service Moment of Quality - Sitel Perfect Attendance Award - Sitel Deans List for Educational Excellence Phi Theta Kappa Honor Society