Jeff Minor 1313 Leanna Swamp Rd Murfreesboro, TN 37129 Jeff_Minor@adp.

com Tel: 931-607-1808 cell ~~~~~~~~~~~~~ OBJECTIVE ~~~~~~~~~~~~~ I am looking for the opportunity to make a difference in your organization. am confident that I will be a positive asset to your staff.

~~~~~~~~~~~~~~~~~~~~~~~~~~~ PROFESSIONAL EXPERIENCE ~~~~~~~~~~~~~~~~~~~~~~~~~~~ 2007 - Present - ADP (Automatic Data Processing) Hoffman, IL Utilization & Training Consultant I travel throughout the US to show our clients how to effectively use our softwa re so they are able to do business more profitably. I am also a Product Lead at some of our installs. I complete and submit field paperwork as well as attend s tatus meetings to assure client satisfaction and assess their needs. 2006 - 2007 - Verizon Wireless Murfreesboro, TN Customer Service Representative I received numerous "Recognizing You" awards and a "Most Improved" award. I work ed within a team of 15 representatives in a call center environment where custom er's questions, concerns, orders, and complaints were handled. CSTS (Customer Su rvey Total Satisfaction) was constantly being awarded to our team. 2000 - 2006 - Russell Barnett C-D-J Winchester, TN Parts Manager/Systems Coordinator I had two employees at this location. I oversaw the day-to-day routines of the d epartment. I was also the plan administrator for the 401-k, Dealer Connect Coord inator, ADP Coordinator, 5 Star Coordinator, Training Coordinator and Systems Co ordinator for the dealership. 1988 - 2000 - Stan McNabb C-D-J Tullahoma, TN Parts Manager/Systems Coordinator I had two employees who worked for me in this department. I was responsible for the day to day running of this department. I was also the Systems Coordinator an d 5 Star Coordinator for this dealership. 1984 - /1988 - Richard's Chrysler Winchester, TN Parts Manager This was a small dealership and I did not have any employees. I performed all th e duties of the parts department including cashiering for the dealership. 1978 - /1984 - TG&Y Retail Store Winchester, TN Assistant Manager

I started in the warehouse and worked my way up to Assistant Manager. My duties included managing 30 employees in a retail environment, making employees work sc hedules and assuring customer satisfaction. I also was the HR Manager for the s tore. I oversaw the hiring and firing of staff. I was also responsible for placi ng the orders of the store and the training of key employees on this process. ~~~~~~~~~~~~~ EDUCATION ~~~~~~~~~~~~~ 2007 ADP Dealer Services Two weeks in-service training-Chicago, IL On-going live meetings/conference calls on a weekly basis A minimum of 40 hrs training per year on new software updates. 2006 Verizon Wireless Customer Care Six weeks training in call center service-Murfreesboro, TN Three months transition training-Murfreesboro, TN 2005 Automotive Parts Management Diamond Certified - Parts Performance Group, Orlando, FL This is the highest level of certification with Daimler Chrysler in the parts ar ea. I have held this certification since 1998. 2005 Parts Excellence Gold Certified - Division of S.S.E., Atlanta, GA This certification is for training in all areas of the parts division: wholesale s, cost control, merchandising, hiring, firing, and organizational structure. I have held this since 1994. 2004 Motlow State Community College-Tullahoma, TN Completed course for Real Estate Affiliate Broker Passed state real estate exam-Nashville, TN Acquired license for Tennessee Affiliate Broker 2002 Automotive Service Management Diamond Certified - ATCON, Atlanta, GA This is the highest level of certification in the service area with Daimler Chry sler. I held this certification from 1996-2002. 1995 Effectiveness Training Completed - ILET Institute, Memphis, TN Training courses in leadership, presentations, marketing, active listening, fina nce, HR resources and customer satisfaction. 1981 College Prep Courses Graduated GPA: 3.75 - Franklin County High School, Winchester, TN

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PROFESSIONAL AFFILIATIONS ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Tennessee Real Estate Commission-4 years Certified Professionals DaimlerChrysler- 12 years Parts Guild Association-10 years Diamond certified member DaimlerChrysler-10 years Active member of Parts Performance Group Management- 8 years Elected to serve on the Board of Directors for Top of the Gulf complex-3 years Elected Chairman for Rental Committee for Top of the Gulf complex-2 years Committee Chairperson for Management /Training for Top of the Gulf complex-2 yea rs Appointed by Dealer Principal to serve as 401-k Plan Administrator-6 years Appointed by Dealer Principal to serve as Systems Coordinator for ADP-6 years Appointed by Dealer Principal to serve as Systems Coordinator for Dealer Connect -8 years Appointed by Dealer Principal to serve as Training Coordinator-6 years Appointed by Dealer Principal to serve as 5-Star Coordinator-8 years Franklin County Chamber of Commerce-4 years

~~~~~~~~~~~~ PERSONAL ~~~~~~~~~~~~ I have been in the workforce for 30 years. My history of employment shows that I am a dedicated employee as I have been employed with only six companies during this time. I know that given the chance I will be a great asset to this compan y. I look forward to the chance to broaden my interests with your company. ~~~~~~~~~~~~~~~~~~~ KEYWORD SUMMARY ~~~~~~~~~~~~~~~~~~~ I have years of experience in the areas of customer service, sales, training and management. I work well with others and have a positive attitude. I look forwa rd to the challenges of this job and to what the future holds down the road with your company.