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  • Conversation Dialogue (Relationship Repair Steps) : Universiti Pendidikan Sultan Idris

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    Haslina Lina
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    This document summarizes the steps for repairing a relationship that has experienced a misunderstanding. [1] The first step is to sincerely apologize for one's role in the communication failure. [2] The second step is to acknowledge one's own mistakes and responsibility while explaining what actually occurred. [3] The third step is to take appropriate action, such as replacing the lost item, to rebuild trust. [4] The final step is to let go of the problem and be patient, as time will help improve the relationship. The dialogue demonstrates advising a friend on applying these four steps to repair a strained relationship with another friend due to a lost item.

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    Conversation Dialogue

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    This document summarizes the steps for repairing a relationship that has experienced a misunderstanding. [1] The first step is to sincerely apologize for one's role in the communication failure. [2] The second step is to acknowledge one's own mistakes and responsibility while explaining what actually occurred. [3] The third step is to take appropriate action, such as replacing the lost item, to rebuild trust. [4] The final step is to let go of the problem and be patient, as time will help improve the relationship. The dialogue demonstrates advising a friend on applying these four steps to repair a strained relationship with another friend due to a lost item.

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    36 views4 pages

    Conversation Dialogue (Relationship Repair Steps) : Universiti Pendidikan Sultan Idris

    Uploaded by

    Haslina Lina
    This document summarizes the steps for repairing a relationship that has experienced a misunderstanding. [1] The first step is to sincerely apologize for one's role in the communication failure. [2] The second step is to acknowledge one's own mistakes and responsibility while explaining what actually occurred. [3] The third step is to take appropriate action, such as replacing the lost item, to rebuild trust. [4] The final step is to let go of the problem and be patient, as time will help improve the relationship. The dialogue demonstrates advising a friend on applying these four steps to repair a strained relationship with another friend due to a lost item.

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    of 4

    UNIVERSITI PENDIDIKAN SULTAN IDRIS PPB 3043 : BUSINESS COMMUNICATION

    CONVERSATION DIALOGUE (Relationship Repair Steps)

    FACULTY : FACULTY OF MANAGEMENT AND ECONOMY SESSION : 2011/2012 GROUP MEMBER : NORHASLINA BT KHAIRI D20091035245 DHEVAKI A/P RAMACHANDRAN D20082034027 LECTURER : DR. JANE TENG YAN FANG

    PPB 3043: Business Communication Terpersonal Communication And Teamwork (Relationship Repair Steps) Dhevaki Haslina Dhevaki Haslina Dhevaki Haslina Dhevaki Haslina Dhevaki Haslina : Hi Haslina. How are you? : Ya. Im fine. Thank you. : Why are you eating alone? Where is your friend, Laila? : She is not here. She already took her lunch. : Why you look so sad? Whats happened? : Im accidently mood less. : Anything serious? : Actually I have a problem with my friend, Laila. : Laila? She was too close to you what? : Yes. But there is a small misunderstanding between me and Laila. Last Saturday, I and Laila went to Book Fair at Putra World Trade Centre (PWTC) in Kuala Lumpur. We bought some books and magazine. After a great shopping, we went to a restaurant for tea break. After enjoyed the tea break, I accidently forget to take her plastic bag which contain the book that we purchase at PWTC. : Then, what happened? : After go back to college, Laila ask me where is her books. Then only we realize that her books were lost. Then she blame me that I purposely do it to her. I know its my mistake but I never do it purposely. She never understand my situation. : Did you try to explain to her?

    Dhevaki Haslina

    Dhevaki

    Haslina Dhevaki Haslina Dhevaki Haslina

    : Yes. But she never understand. : Hey Haslina. Did you remember the steps of Relationship Repair which taught by Dr.Jane before this? : Oh. Really? I think I forget about that. Can you tell me what chapter is that? : Chapter 13. Interpersonal Communication and Teamwork. : Is it? Can you help me to explain more detail about relationship repair steps? Maybe I can apply it to repair my broken relationship with Laila. : Ok. There are 4 steps. The first one is sincerely apologize. Which means you should ask her for apologize. For example, I am so sorry about what have done to you. Actually that is simple word that can lose her feeling of anger. : I have done that. Then, whats next? : The second part is acknowledge part in communication failure. That means, you and Laila responsible on the lost of book and you should explained actually what happened. You also should tell her that both of you are made mistake and please try to understand that. : Ok, but I dont think so she will listen to me. What is the next step Dhevaki? : The third step is take appropriate action. Depending on what caused the relationship to weaken, positive actions may be the glue thats need to mend it. This is especially true when the relationship has a history of broken promises. Actions can replace or complement an apology or acknowledgment. Maybe you will buy her new book. : I think its true. I should take appropriate action by get her new books. Then, please tell me what is the last step Dhevaki. : Last step is let so of the problem. After you replace the books, you and Laila must let go the problem and you try to be patient. Time would be determining everything and your relationship with Laila will be nice again. : I hope so. Thanks you so much for your advice Dhevaki. You are so kind. : Welcome. Ok Haslina, I have to go to class now. I hope your relationship will be better after this. Take care. Bye.

    Dhevaki

    Haslina Dhevaki

    Haslina Dhevaki

    Haslina

    Dhevaki

    Haslina Dhevaki

    Haslina

    : I hope too. Ok, bye.

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