Questionnaire - ERP Effects

Did you expect the following effect to lead to? If the effect is nonapplicable, please mark the effect with N/A Cost Reduction Cycle time reduction Productivity improvement Quality Improvement Customer services improvement Responsiveness Standardization Flexibility Better resource management Improved decisionmaking and planning Performance improvement Management control Standardization for operating procedures and reporting Information quality Support business growth Support business alliance Build business innovations Did the following effect meet your expectations; Regarding the actual performance of the following effect, are you on behalf of the organization; To what extend did the outcome of this effect influence the overall satisfaction of the ERP deployment Please rate 1-10, where 1 is low influence and 10 is very high influence.

Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded

Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted

Build cost-leadership Generate product differentiation Build external linkages Catalyst for change Competitive advantage Sustained competitiveness Improved supply chain management Generate product differentiation Build external linkages Build business flexibility for current and future changes Ensuring a common data pool Enabling Euro handling Removing of the need for end-user tools Prevention of Y2K bug IT costs reduction Increased IT infrastructure capability Support organizational changes Facilitate business learning Empowerment Build common visions

Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded

Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted

Improve information flows Improve cross-functional understanding Facilitate skill learning Integration Changes to the organizational structure Business process changes Business practices changes Management system changes Resistance to change

Changes to the ERP implementation project duration Changes to the committed recourses Changing objectives regarding the ERP system during the implementation A need for customization of the ERP system to fit the organization

Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short Match Exceeded Fall short (more resistance than expected) Match Exceeded (less resistance than expacted) Fall short (longer time) Match Exceeded (less time) Fall short (needed more) Match Exceeded (needed less) Fall short (more change) Match Exceeded (less change) Fall short (more customization was needed) Match Exceeded (less customization needed)

Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted Dissatisfied Satisfied Delighted