QUESTIONNAIRE A Study on Consumer Satisfaction towards ROMachine Users in Erode Town

1) Type of User : a) Individual c) Company e) Hospital For Individuals: 2) Gender 3) Age : a) Male : a) Below 25 years c) Above 50 years 4) Martial status 5) Qualification 6) Occupation : a) Married : a) School level c) Professional : a) Business c) Govt. employee 7) Size of the Family : a) below 3 members c) Above 6 members 8) Type of Family 9) Nature of residence In case of rented house 10) Monthly income : a) Joint Family : a) Own house b) Nuclear Family b) Rented house b) Seft made 10000-30000 b) Private employee c) Agriculture b) 3-6 members b) Single b) Collegiate b) Female b) 25 50 years b) Partners d) School / College

: a) Provisions are already there : a) Below c) Above 10000 30000 b) RO b)

11) Type of machine used

: a) U/V

c) U/V & RO

12) Capacity of the machine (ltrs)_________________ 13) Cost of machine used 14) No.of years used : ________________ b) 2-5 years

: a) Below 2 years c) Above 5 years

15) No.of liters of water used per day: a) Below 15 ltrs c) Above 25 ltrs 16) Source of knowing Maintenance 17) Are you given warranty? If yes, no of years 18) During the warranty period did you get any problem in the machine After The Warranty Period 19) Are you maintaining the Machine regularly? If yes, the type of maintenance You made 20) In case of AMC, no of years Made : a) 1 year 1000 b) 2 years : a) AMC : a) Yes : a) Yes : a) Yes : ______________ : a) Sales Executives c) Friends & Relatives

b) 15-25 ltrs

b) Advertisement

b) No

b)No

b) No b) As and when required c) 3 years b) 1001-2500 5000

21) The amount spent for AMC P.a : a) Upto c) 22) Are you given any concession?

2501-5000

d) Above b) No

: a) Yes

For U/V & RO Machine User 23) Do you use the flush button daily : a) Yes Others (filters) 24) Period of using the control Valve for cleaning them For Out warranty Customer: 25) The amount spent on normal service: 26) Period of changing the filters 27) In case of shifting the house Installation charges incurred : __________________ b) Private Very poor _______________ : a) Once in a year b) As and when required : a) Daily c) Once in a week b) As and when required d) once in a month b) No

28) For installation, mechanics you use : a) Company Very good 1. 2. 3. 4. 5. 6. 7. 8. 9. Cost of machine AMC Quality Complying the request Model & design Service charges Repairs & Services Spares Availability Service center

29) Please tick the relevant column as to your level of satisfaction: Good Neutral Poor

availability 10. Availability of Products Problems 1) The container is not regularly cleaned 30) Please Rank the Problems 2) Lack of response from service provider 3) High flow of waste water 4) Low production 5) Lack of spares availability Rank Problems 6) Lack of technical knowledge 7) Cost of changing the installation 8) Insufficient of cover availability 9) Technical problem Rank

31) Give your suggestions for betterment