Curriculum Vitae

Name: Anantha Laxmi Bonthu (Anu) Address: 22/361 Willis Street, Wellington Email: Anu.laxmi19@gmail.com Mobile: 0226372709

Career Objective:
I am an individual, with a passion for learning and gaining achievement of excellence. I want to be involved in an organization which sees diversity of skills as strength and encourages people to reach their full potential for both their own benefit and the benefit of the organization. I enjoy being able to utilize my technical abilities in a practical hands-on environment.

Education:
Diploma of Systems Technology (NZQA Level 5)( Average Grade- 75%) Computer Power Institute, Wellington, January 2010 May 2011 The course includes computer hardware, operating systems, network fundamentals, preparation for international vendor certifications (A+, Network+, MCP), setting up a web server, and help desk problem solving techniques. Along with these, I have successfully completed a Group development Project named Zym house. Zym House Project: It is a group development project ,It has duration of 45 days , we are 13 members in our team, we need to make a website for Zym House people and giving them valuable suggestions for developing their business through the online system and designing tickets for Zym House Customers , I played a key role which is communication officer ,so I need to communicate with client as well as with group people, client has limited budget , but we designed a wonderful project and it satisfies client requirements and our group has got team and hard working nature and meeting deadlines, Things I have learned from my project: Team work, challenge, timeline, satisfaction.

IT Skills:
Networking Knowledge y y y y y y y y Installation - server and workstation OSI Layers and IEEE 802 standards Network devices Repeater, Hub and Switches @ Routers etc TCP/IP services, IP addressing and sub netting DHCP, DNS, WINS, IIS installation and configuration Setting of small and medium sized networks with bus and star topology Topologies, Media Access methods Remote Server Administration Hardware y y y y y Fault finding Diagnosis and repair Upgrades and configuration Peripherals Electronics and test equipment

Application Software y y y y MSOffice 97,2000 Adobe Photoshop HTML(Web page construction) VMware workstation

Operating Systems y y y Windows desktop editions Windows server 2003 Fedora Linux(Red Hat)

Bachelors of Technology in Computer Science ( Average Grade-70%) JNTU University, 2004 2008. The course includes C, Java, Data base management system, Introduction to UNIX, HTML and Unified Modeling Language.

Current Employment History:

Company: Z- energy Position: Customer Service Representative Duration: January 2010- Till date

Job Responsibility:
y y Assists customers in locating specific items. Accept cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedure

Assist in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an order.

y y y

Entering tank dips ,manual dip readings and job log to maintainenece Providing Training to new people and look after food and coffees Solving Customer issues and maintain equal relations to everyone

Previous Employment History:

Company: ZUDAX IT Solutions Duration: June2008 - June2009 Position: Technical support executive

Job Responsibility:
y y y y y y y y y Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. Trouble shooting the customer system problems through phone/mail performing Installing problems and guiding through the process Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only). Configure software to connect to Internet application servers. Provide training to clients in the use of system and applications as related to Internet. Obtain general understanding of OS and application operations related to company offered services. Identify and correct or advise, on operational issues in client computer systems Perform creation of new accounts using company provide software tools.

Company: Bit Technologies, Newtown, Wellington Position: Hardware Technician

I did my Field Site Training at Bit Technologies for Three weeks. It is part of my course, during my training I have dealt with y Desktop Support- where I can support computer from errors and viruses by installing some softwares Building Desktops and Laptops- Doing all builds and generating RAM numbers to desktops and Laptops Assembling Laptops- Doing assembling and dissembling laptops and desktops.

Personal Attributes and Transferrable Skills:

y y y y y y y y Enthusiastic, proactive, organized, self disciplined Ability to work under pressure and to tight deadlines Adaptable and flexible(able to change campaigns if required) Good perseverance, problem solving approach, dedication and hard working Fast learner, self-motivated, positive attitude Friendly, co-operative manner Helping nature and kindness Strong attention to detail and Effective team player

Achievements:

y y y

Was awarded as the best Customer Service representative at Z energy. Organized and participated as a Team Leader at school and college level. Provided customer support for customers and was promoted from level 1to level 2

References:
Name Designation Company Contact no Name Designation Company Contact no Prathiksh.K HR Manager/Supervisor ZUDAX IT Solutions (India) 080-32014518 CHARMI Manager M &Young Holdings ( Z energy) 0272335701