BAGYARAJ.

Personal Profile

• An incisive professional having 5.6 years of work experience in the banking

domain, specialized in Trade Finance.
• A person with enormous positive attitude enjoys problem solving and
decision-making. A result focused & effectual leader with proven abilities in
augmenting the operations efficiency.
• Deft in handling teams. Excellent interpersonal, communication and
organizational skills, apart from possessing technical skills and product
expertise.

Career Objective

• Seeking challenging assignments in Trade Finance/ Project & Process

Management/ Business Analysis/ Customer Relationship Management
with a dynamic and growth-oriented organization.

Area of Expertise

Trade Finance

• Letter of Credit advising

• Letter of Credit reimbursements
• Documentary Collections
• Global Indexing ( handling all trade products )
• Bills Discounting
• Letter of Credit Negotiations

Work Experience – American Express Bank Ltd., Chennai – June 2005 to till date

Presently designated as an Assistant Manager for the Trade Finance

department of the International Operation Center of the bank, wherein, currently I
have been leading the Euro Reimbursements team. Previously had been leading the
Letter of Credit Negotiations team.

Responsibilities

 Manage and lead the team for efficient working, by proper guidance to team
members.
 To ensure error-free authorizing and release of Reimbursement payments and
Refinances and other Reimbursement items by following American Express
Bank’s Policies and US Sanctions.

 Contact with the relationship managers of our bank and other Correspondent
banks for queries received through Emails/Telecommunication and resolve
them, thereby ensuring quality customer service.

Email: chetpetbagya@yahoo.com
Mobile: 9840730399
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  Ensure protection of the bank’s assets by complying with all internal, external
and regulatory norms.

Operations Management
 Monitoring overall functioning of processes, identifying improvement areas
and implementing adequate measures to enhance operational activities.
 Proactive management of incoming work-stream through prioritization and
effective distribution and optimal use of resources.
 Forecasting workload and scheduling staff to meet anticipated workload within
scheduled turnaround time thereby enhancing efficiency.
 Planning targets, monitoring numbers and achieving the targets on a daily,
weekly & monthly basis in adherence to the pre-set standards.
 Preparing all the monthly reports of the department and submitting the same
to the Management team.

Client Servicing
 Managing customer centric banking operations & ensuring customer
satisfaction by achieving delivery & service quality norms.
 Attending to customer concerns and complaints and resolving the
performance bottlenecks.
 Monitoring the post service activities like follow up with the customers,
service reminders and handling customer grievances for superior customer
service.
 Maintaining cordial relations with customers to sustain the profitability of the
business.

Training & Development/ Team Management

 Identifying and implementing strategies for building team effectiveness by
promoting a spirit of cooperation between team members.
 Evaluate annual appraisals for team members along with Manager
 Managing the team and productivity through proper profiling and value
addition.
 Allocating jobs and ensuring proper rotation among the staff to develop back
up for each job at the branch.
 Mentoring members thereby ensuring the timely achievement of group &
individual targets.

Work Experience - ABN AMRO Central Enterprise Services – (May 2003 – Apr 2005)

Designated as an Officer in the Global Trade Advisory of ABN AMRO Central

Enterprises Services (ACES), Chennai, a 100% subsidiary of ABN AMRO Bank
N.V., Netherlands.

Team Leader for Netherlands operations related to Letter of Credits,

Collection Bills, and Guarantee’s and payments by Swift and Mail.

 Handled the advising of confirmed/unconfirmed letters of credit. Adding

confirmation to the L/C’s after scrutinizing.

Email: chetpetbagya@yahoo.com
Mobile: 9840730399
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  Handled the authorization of Documentary collection transactions.

 Training the new recruits and successors on the respective products.

 Resolving customer queries and the quality issues arising in routine

processing, which are routed by the Local offices to ACES, Chennai.

 To ensure error-free authorizing and release of import and export items by

following the banks policies & US sanctions.

 Allocating the works to the team members and ensure proper work allocation
being done and supervise if the assigned responsibility is being finished.

 Conducting weekly and monthly meetings of the team.

Notable Achievements

 Had been a successful team leader by guiding the team to perform with
nil error rates and full accuracy, in both the banks.

 Involved in the preparation and execution of test cases for a software

which is being used in our team.

 Played a key role in the smooth migration of a trade product “Euro

Reimbursements.

 Have developed Training Modules for the new comers and other
trainees and also have prepared process manuals for easy
understanding and following of procedures in future

 Have implemented plans to train other team members and making use
of them during crisis situation. Thereby creating back ups and
outsourcing our work, without employing a new hire.

 Have brought down the total work time consumed or time used, to half.
By new work plans and procedures. Thereby creating an efficient way
of working. (And not just following conservative ways).

 Have been a successful leader for the team to rely upon. With quick
problem solving ability and decision making aptitude.

 Have been awarded monetary reward’s for Exceptional works done.

Attributes

 Knowledge of banking environment and practices with good background

of trade finance.
 Good knowledge of the trade based applications like Bank Trade and
IMEX.
 Comprehensive knowledge in URR 525, UCP 500/600, URC 522 .
Email: chetpetbagya@yahoo.com
Mobile: 9840730399
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  Have undergone cross product training’s in LC Negotiations, Bill Discounting,
Loan Syndications and Guarantee’s.
 Strong client focus and good interpersonal skills.
 Well versed in computer skills & acquainted with Desktop applications. High
readiness level to work in an image – based environment.
 Demonstrated skills in relationship management as well as exceptional
communication abilities to cut across the organizational levels and accomplish
targets.
 Adhere to turn around times and ensure delivery of products within specified
time limits.
 Ensure Customer satisfaction towards the deliverables through the unit.
 Ability to deal with customers and colleagues in a professional and friendly
manner despite conditions of deadlines and pressure.
 Ability to represent the organisation in a positive and professional manner.
 Swift learner and settle down easily in case of change of desks.

Academic Record

Pursuing JAIIB - course offered by Indian Institute of Banking & Finance, Mumbai.

Pursuing stage II in Institute of Cost and Works Accountant of India – SIRC Chennai

Professional Qualification
Masters Degree in Business Administration from Madurai Kamaraj University,
Madurai, India

Under Graduation
Bachelors Degree in Commerce from, Loyola College (University of Madras),India

Technical Qualification
Diploma in Computer Applications (LIBA – Informatics Centre), Chennai
Diploma in Computer Financial Application (Tally 6.3)

Higher Secondary
First Class in HSC (XII), March 1997
from Seetha Kingston Matriculation Higher Secondary School, Chennai.

SSLC
First Class in SSLC (X), March 1995
from Sherwood Hall Senior Secondary School, Chennai.

Personal Data

Father’s Name : M. Santhanam

Date of Birth : 25-07-1980
Passport Number : G4566256
Sex/Marital Status : Male/Single
Address : 6/5, Mogappair East, J.J.Nagar East,
Chennai 600 037.
Mobile : 9840730399
Email : Chetpetbagya@yahoo.com
Languages Known : English, Tamil, and Hindi

Email: chetpetbagya@yahoo.com
Mobile: 9840730399
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 Email: chetpetbagya@yahoo.com
Mobile: 9840730399
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