Contribution by US technology companies towards education in India

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Foreword ......................................................................... 02 Introduction .................................................................... 03 Scope and methodology .................................................. 04 Profile of the sample ....................................................... 05 Contribution towards universal education ........................ 06 Empowering higher learning: best practice ...................... 12 Annexure: snapshots of company specific activity ........... 18
Copyright In preparing this Report, Ernst and Young Private Limited (EY) and American Chamber of Commerce in India ("AMCHAM") have collated and analyzed information provided by respondents to its survey. Where information has been gathered from outside the survey, efforts have been made to correctly identify such sources of the information as referred in this Report. All content included in this Report, such as text, graphics, logos, images, data compilation etc are the property of EY and AMCHAM. This Report or any part thereof should not be copied, reproduced, duplicated, sold, resold or exploited for any commercial purposes. Furthermore, the Report in its entirety or any part cannot be stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of EY and AMCHAM Disclaimer The report is provided by EY and AMCHAM on an as is and as available basis. EY and AMCHAM have provided information that is provided by survey respondents and secondary research of publicly available information. EY and AMCHAM take no responsibility for any incorrect information supplied to them by market participants. No claims or representations are made for the completeness, accuracy or suitability of the information to any specific situation. EY and AMCHAM make no representations or warranties of any kind, express or implied, as to the information, content, materials etc, included in this report. The user of the report shall do so at the users sole risk. In the event the user intends to take any steps that could have an adverse effect on the users business, EY and AMCHAM expressly states that the user should consult its legal, tax or other advisors, in order to protect the interests of user, which may be specific from case to case. It is emphasized that merely because of EY's association in relation to this Report the views expressed in the Report should not be construed as necessarily being reflective of the views or position of EY. To the full extent permissible by applicable law, EY and AMCHAM disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. EY and AMCHAM will not be liable for any damages of any kind arising from the use of this report, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
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Foreword
Corporate Social Responsibility (CSR) has become an integral part of a large number of companies, reflecting their commitment to the society. More and more companies have realized that CSR is an investment with multiple benefits for the corporate sector and is no longer viewed as a drain on corporate resources. CSR is now not merely about charity but has become a strategic consideration for businesses with focus on education, employment, health, environment and womens empowerment among others. The US companies in India, particularly the US IT companies, have contributed significantly towards education. This is in sync with the companies CSR philosophy to focus on education among other things. Corporate India is trying to bridge the knowledge deficit in India. To showcase the variety of educational initiatives initiated by the US IT companies, which are members of the AMCHAMs Education Committee, AMCHAM engaged Ernst & Young to review the contribution of the companies towards Indias education sector. The study has brought out the positive contribution made by these US IT companies. These included providing support to primary and rural education, K12 education, infrastructure support, scholarships, faculty development and R&D collaborations with universities. The impact of these initiatives has been significant as over 11 million students and over 1 million teachers have benefited, with a large number of students receiving science and technical education. The details are given in this report. Sixteen companies from the IT sector were included in the study and each company has contributed significantly in terms of indirect job creation, multiplier effect on other sectors, growth of private equity funding and universal access enrolment. Rural education continues to be the focus of the US IT companies. Till date, more than 50,000 K12 students, over 4,800 higher and professional students along with over 800 teachers have benefited. Approximately USD9 million has been directed towards enabling education to reach the rural masses through various initiatives and programmes. The Report reveals that through the CSR initiatives, the US IT companies are addressing the emerging knowledge gap through advanced level of education and research programmes, thus contributing towards Indian society at large. An efficient partnership between industry, government and academia can not only bridge the gaps between demand and supply in education but provide quality education and take advantage of its demographic edge.

Manoj Chugh Chairman AMCHAM Committee on Education

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Introduction
This report presents the contributions made by the US IT companies towards Indias education sector. The research focuses on the impact made across the various segments through multiple approaches. In collaboration with AMCHAM, we surveyed 16 US IT companies operating in India on the nature and magnitude of their contributions to education in India. Our findings have been presented in two broad categories. The first, Universal education, encapsulates the initiatives that have had far reaching social impact from rural and primary education to K-12 segments. The second, Empowering higher learning, focuses on higher and professional/technical education, and the various initiatives that have aided growth in access and quality in this segment. This report observes that these 16 US IT firms have delivered considerable impact through their various initiatives on a stand-alone basis. However, despite such commendable initiatives from corporate organisations and other initiatives taken up by the government and other agencies, large scope remains for a wider and collaborative effort by all stakeholders.

Amitabh Jhingan Partner Ernst & Young India

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Scope and methodology

Study methodology
Data collection Collect primary and secondary data on the quantum and areas of initiatives taken by key members of AMCHAMs education committee from the technology sector

US companies have been substantially contributing towards education sector in India over the last few years. AMCHAM intends to recognize such development led initiatives taken up by its members and create synergy and recognition with the government and other stake holders. In this context Ernst & Young has been engaged by AMCHAM to review the contribution made by the US IT companies in India, who are members of its Education Committee, towards Indias education sector. To this end, Ernst & Young has studied the feedback from 16 members of AEC from the technology sector, on the initiatives taken by them in India towards education. Feedback was sought on three primary areas, namely: Initiatives focused on universal education Specific initiatives taken toward the empowerment of students for the workplace Strategic initiatives with universities/ institutions in research & development The data collected has been further augmented using information from the websites of the respondent companies as well as publicly available secondary sources where mentioned. This report presents a consolidated picture of the contribution made by these companies towards Indias education with the feedback being presented in two broad perspectives of empowering universal education and contribution through initiatives, which have provided resources and developed new skills and knowledge for the higher and technical education segment.

Highlights Contributions towards universal education Scholarships Supporting NGOs Education infrastructure support Community learning Rural education Empowering higher learning Internships Faculty development Certified courses Mentorship programs Designing curriculum Joint R&D Highlights of socially driven activities across various groups *
Primary and K12 students impacted Higher and professional level students impacted Faculty impacted Approximate spend 11.3+ million 132,000+ 1.1+ million USD 35+ million

Analysis

Presentation Provide an illustration of the impact and quality of contributions made by the US IT companies on education in India

* Aggregate of all activities under contributions towards universal education and empowering higher learning

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Profile of the sample

The Indian IT/ITES sector clocked annual revenue of USD64.0 billion in FY 2008, a growth of 33% over the previous year. This is expected to reach USD71.7 billion by 2009. Direct employment in the software and services segments was at around 2.0 million, and is expected to touch 2.2 million by the end of the current fiscal year. As a proportion of national GDP, the Indian technology sector revenues have grown from 1.2% in FY98 to an estimated 5.8% in FY09. Net value-add by this sector, to the economy, is estimated at 3.3 to 3.9% for FY08. Export earnings increased 36% to reach approximately USD40 billion in FY08. There has been a significant indirect benefit across various industries due to the growth in the IT and ITES industry. According to Nasscom, indirect job creations was in the ratio of 4 additional jobs for every 1 IT job. This has a multiplier effect on other sectors with an expense of USD15.85 billion by the industry generating additional output of USD15.5 billion. There has been a balanced regional development as a result of urbanization caused by IT companies expanding to tier 2 and 3 towns. A strong growth of private equity funding has enabled many first generation entrepreneurs to enter the market. Standards of service and product quality have also improved along the lines of global best practices. The Indian software industry illustrates the benefits of multinational investment in a once fledgling industrial sector, with minimum government intervention. The IT industry in India existed since the 1980s, however, it gained focus and momentum only in the early 1990s. This was primarily due to the liberalization in 1994. When the first multinational firms entered India to set up software subsidiaries in 1984, the export of software services from Indian firms was positioned more as a wage arbitrage.

Multinational IT firms have steadily increased their share of software revenues: between 2001 and 2002 their share of software revenues grew from 15 % to 27%. In terms of investment in India, the US companies for example Cognizant Technologies (largest export earning MNC), IBM, Oracle, GE, Cisco, HP, Intel among others lead the technology sector. The US region also remains the key market, accounting for two thirds of the software and services (including BPO) exports from India Captive units accounted for 65% of the work sourced from the country in 2006.

IT revenues Revenue in USD billion 71.7 64.0 48.1 37.4

2006

2007

2008

Direct employment by IT Employment in million 1.6 2.0 2.2 IT share in national GDP 4.6% 5.2% 5.5% 5.8%

Profile of the US IT companies surveyed

More than half of the respondents in this study have invested over USD500 million in India as of 2007, while 38% have a total turnover of more than USD500 million in India. All the members from whom feedback was sought are US Technology companies driven by professional senior and middle management. They work across different areas of technology operations such as, R&D, ITeS, software and product development and networking. Most of these companies have a multiple location presence in India, predominantly in the established IT hubs of the country National Capital Region (Northern hub), BangaloreHyderabad-Chennai (Southern hub) and MumbaiPune (Western hub). Majority of these companies are a part of the Fortune 500 list, and have an employee strength of more than 1,000 in India alone.

1.3

2006

2007

2008

2009 (E)

2006

2009 (E) 2007

2008

Indirect contributions by the IT industry (NASSCOM Foundation Study) Indirect job creation at the rate of 4 additional jobs for every 1 job Multiplier effect on other sectors with an expense of USD15.85 billion by the industry generating additional output of USD15.5 billion Balanced regional development as a result of urbanization caused by IT companies expanding to tier 2 and 3 towns Growth of private equity funding Growth of first generation entrepreneurs Improved standards of service and product quality Global visibility of India Acclaris Inc. Agilent Technologies India Avaya Global Connect Cadence Design Systems India Cisco Systems India Cognizant Technology Solutions EMC Data Storage Services Flint Group India Freescale Semiconductor India Honeywell India IBM India Intel India Microsoft India Corporation Motorola India Oracle India Unisys

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Contribution towards universal education

Highlights of universal education focused activities across various groups

K12 students impacted Higher & Professional level students Faculty Approximate spend

11.3+ million 67,724 1.1+ million teachers USD22+ million

Achieving universal education in India has been a national priority over the last few years. India as a member nation of the UN stands to adhere and achieve the millennium development goals, of which achieving universal primary education by 2015 is making significant progress. According to a UN report, the net enrollment levels in India have increased to 94.5% currently.

Of the several activities undertaken by these companies, community learning programs have impacted the most in the students segment. The graph below highlights the share of student impact delivered by other corporate driven initiatives.
Supporting NGOs 24% Education

Key priorities in achieving Universal Education as per the National Policy of Education Universal Access Enrollment Universal retention of children up to 14 years of age A substantial improvement in the quality of education to enable all children to achieve essential levels of learning
Source: MHRD report on Elementary Education for 11th five year plan

Rural Government of India has been committed Infrastructure Education to drive its agenda of achieving higher 20% 14% universal education through various Scholarships/Sponsored initiatives. Sarva Shiksha Abhiyaan, a 10th Education Community 5% five year plan initiative has been working Learning on providing elementary education for 37% all children in the age group of 6-14 in Note: Community learning numbers adjusted for the partnerships with the state and union 11 million indirect impact territories. Programs for example, midday meal, teacher education schemes Over USD22 million has been spent so far have also complemented the stated goal. on various programs and initiatives with an objective to make a change and enable In continuum to the efforts in the sustainable development. 10th five year plan, government has further extended support through new These companies have been working with objectives and goals with a stronger NGOs by extending support to achieve focus on secondary, higher and technical common goals by way of monetary education to promote faster and more contributions, providing fund raising support inclusive growth in the 11th five year and through contributions. plan. While the Indian government has The group has also been actively involved been doing considerable work towards in contributing directly towards improving empowering the weaker masses in their the infrastructure of individual schools and bid to education, other players in the colleges. Activities include building additional society have also impacted similarly. classrooms, providing laboratory equipment, The US IT Companies have been actively donating IT hardware and software and engaged through various initiatives and other contributions to several government programs with a focus on contributing schools and colleges across India. Various towards education in India over the last educational institutions have received few years. Efforts in this regard have contributions in the form of technology been impacting various elements of the resources such as computers, network education ecosystem and have been equipment, storage devices, software, paving ways to achieve growth in literacy, internet connectivity and technical support. quality of life and a better society to live.

As socially responsible organizations, these 16 US IT companies, through various activities, have together impacted over 11.3 million K12 students, 67,724 higher and professional students along with 1.1 million teachers till date.

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Many students have also been direct beneficiaries through the corporate scholarships of these companies and other sponsored education programs. The US IT companies have been most active in the fields of rural education and community learning initiatives. While rural education programs have been focusing on empowering the rural children, community learning initiatives have been changing the way students learn by integrating technology and innovative teaching methods. While these were few prominent projects undertaken by the US IT companies for the benefit of the society, other company specific initiatives not mentioned here have also impacted significantly. Aligning our findings with the intent of this study, we have observed certain activities with higher participation by the US IT companies, some in which substantial student and faculty population were impacted as well as activities involving significant investment. All these have been illustrated in this report.

Several NGOs such as Child Fund Association, the National Association of Blind, Samarthanam Trust have also worked with visually and mentally challenged students and supported them with relevant skills to equip themselves. Few of the NGOs supported by the US IT companies include Childrens Lovecastle, Akshaya Patra, SOS Childrens Villages, Shristhi Special Academy, Banglaore Hospice Trust, Mitra Jyothi, Parikrama Humanity Foundation, Agastya International and others. Realizing their ability to contribute and impact the society in a positive manner, the corporate sector has been increasingly getting involved not only through donations and charities but also by creating an awareness among their workforce and accomplishing more through collaboration. These companies actively encourage employee participation in projects that have a potential to create widespread awareness and deliver a larger impact to the needy. The Cadence-Cry Corporate Cricket Challenge program (5Cs) has been a successful joint initiative of CRY and Cadence, which unites many corporate organizations for a cause Indias underprivileged children. Since its inception in year 2000, 5Cs has raised over USD0.5 million to support CRY in their effort to make a difference to this cause. Last year more than 100 companies such as Infosys, Tata Telecom, IBM, Mentor Graphics, Nortel, Pepsi, HCL and many others participated in the event organized at Delhi, Chandigarh, Bangalore and London. Presently it impacts more than 4500 students from over 400 at inception.

Has your company ever funded an NGO, which in turn funds education sector projects? No 31% Yes 69%

93,470 K12 students and 3,800 higher and professional students along with 1,085 teachers impacted till date. Twelve companies have actively worked with NGOs and contributed over USD0.8 million till date for child education, upgrading of vocational skills, livelihood etc., with a focus on different sets of children including the blind and disabled.

Supporting NGOs
While some of the US IT companies have been involved in contributing to education by directly engaging themselves and their workforce in CSR programs, a majority have impacted education through working with and supporting specific NGOs. Such organizations provide a development driven proposition and carry experience and expertise in executing projects in this case, within the education sector and/or are focused on child development. So far, over 93,400 K12 students and 3,800 students from the higher and professional segment along with 1,000+ teachers from various schools and colleges across India have been direct beneficiaries. Over USD0.8 million has been directed toward various programs of NGOs, which focused on child education, upgrading of vocational skills, enabling livelihood, providing support during times of natural calamities, among others.

"It is essential to support the disadvantaged with our time and resources. Our employees are committed to being good corporate citizens by partnering with organizations to make a positive impact and at Freescale, we encourage employee participation in community relations programs. CSR initiatives are an integral part of Freescale India" Director & Country Manager, Freescale Semiconductor, India.

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Glaring lack of infrastructure in education 3% of the primary schools and 2.4% upper primary schools in India did not have school buildings during 2005-06. 44.6% of the primary schools and 15.3% upper primary schools did not have any sanitary facilities during 2005-06. 15.1% of the primary schools and 4.8% upper primary schools did not have any facilities for drinking water. It is further estimated that the backlog of additional classrooms (primary and upper primary schools) at the end of 2006-07 will be about 6.37 lakh.
Source: MHRD report on Elementary Education for 11th five year plan

Improving infrastructure in education

While India steps up on its commitment to provide universal education and achieve higher rural penetration through Sarva Shiksha Abhiyaan, much remains to be done on the infrastructure front. A majority of the 1 million schools run by state governments and local authorities in India have very poor infrastructure and facilities that require immediate attention. In this regard, the US IT companies have significantly contributed towards creating a positive impact by undertaking projects to build and upgrade infrastructure in various schools and colleges across India. For example, Agilent Technologies assisted the Jacobpura Government School in Gurgaon by making contributions for 4 classrooms, 3 toilets, blackboards, teaching related aids, computer labs with 15 computers along with UPS and furniture. Agilent has also helped 7 other schools in Gurgaon by contributing 19 science, maths and computer labs. It has also provided 11 identical labs across 4 schools in Bangalore. Close to 40,000 K12 students and 43,000 higher and professional students
Has your company ever assisted in upgrading existing infrastructure of a school/college?

along with over 680 teachers of various schools and colleges have benefited till date. The group has altogether spent around USD1.4 million towards upgrade of existing infrastructure, purchase of land and construction of new buildings and classrooms, setting up of computer labs, providing computers hardware and software including IT networking facilities, either free or at subsidized rates, etc. Upgrading infrastructure in schools and colleges is thus observed as an area of active participation primarily for its direct impact on education while establishing a social relationship with the community at large. Provision of hardware/software resources either by way of donation or at a subsidized cost is a popular mode of contributing to schools and institutes. Such activities ranged from providing basic infrastructure such as PCs, laptops and technical support to higher end equipment i.e. design softwares, tools, data storage hardware etc. Avaya has, in the last two years, engaged in the upgrade of data and video networks to schools and colleges across India. This has impacted around 7,000 students in the higher and professional segment.

Education is going to be the engine of growth for the Indian IT industry and for all industries in the twenty first century. I personally believe very strongly in education and we are encouraging Indian educational institutions and the government to focus on this area. Chairman, Microsoft Corporation

Scholarships/sponsored education
Some of the US IT companies have also been contributing to education by providing scholarships and sponsoring students. These initiatives aimed at enabling students in their pursuit of education focus on academically inclined, meritorious students along with students devoid of financial support, physical wellbeing and other constraints. These US IT companies have financially supported over 20,800 students in their education, of which the proportion of K12 and higher and professional students stands at 35% and 65% respectively. Over USD10 million till date has been contributed towards sponsoring students for programs ranging from a basic

No 44% Yes 56%

39,840 K12 students and 43,000 higher and professional students along with 685 teachers across various schools and colleges in India benefited. USD1.4 million of contribution by companies directed towards upgrade of existing infrastructure, purchase of land and construction of new buildings, addition of classrooms, computer lab setups, computers and networking, internet access etc

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informal/bridge education, computer education, personality development to degree programs such as Diploma, Engineering, MBA, etc. Beneficiaries of sponsorship of degree programs have also included underprivileged, destitute and rural children. Agilent Technologies, has been actively involved in providing scholarships to students of all capacities and has alone impacted over 6,000 students. The advanced electronics major has sponsored over 20 students pursuing careers in Electrical Engineering. It has also sponsored over 50 disabled students to pursue MBA and Engineering courses in reputed institutes.
Has your organization ever provided scholarships or sponsored education of children with need for financial support?

in and committed to achieve specific CSR goals in education. To this end the US IT companies have been active through CSR programs aimed at collective development of groups and communities. They have been offering various new age solutions with an objective to complement and enable learning through the effective use of technology. Technology is being introduced at preschool levels to help pre-school-aged children in disadvantaged sections of the society to get a head-start on their academic development through the use of age-appropriate software. A web-based application that collaborates learning and provides tools to the teachers and students has been opening doors to project-based learning. Till date, these programs have collectively touched lives of over 11 million K12 students, 2,550 higher and professional students along with 1.1 million teachers through various programs. The Intel Learn Program (ILP) is an effort to reach out to children and adolescents in the age group of 8-16 in communities with limited or no access to technology. ILP is enabling underserved children between age 8 and 16 to learn technology, critical thinking and collaboration skills using an engaging project-based curriculum in an after school community-centered setting. Focused to meet the needs of emerging markets, where young people may have limited access to technology, ILP in India is running successfully across 15 states and 1 Union Territory and have touched more than 56,000 learners from underprivileged backgrounds. After the successful collaboration of KSITM (Kerala State IT Mission) and INTEL in the Mallapuram District in June 2004, an agreement for statewide expansion was announced in March 2008 at Mallapuram. Under this state-wise Rollout Expansion Agreement all 14 districts of Kerala will be initiated through Akshaya centers by 2010.

Agilent is helping support economic development and environmental responsibility in India by expanding several community programs in the country with a focus on science education. Agilent's support of these activities reinforces its commitment to local communities while furthering science education and the future of technology in India. President, Agilent India

No 50%

Yes 50%

7,300 K12 students and 13,539 higher and professional students impacted till date. Eight of the sixteen companies contributed over USD10 million YTD and have enabled students without financial support, physical wellbeing and other constraints in their pursuit of education. Companies have sponsored students for programs such as computer education, diploma, engineering, MBA etc.

Community learning
Community learning enables people from all sections of the community to come together and learn new skills. Such initiatives are ideal to reach out to underserved societies. Successful community education projects are noted to achieve a more tangible and long-term impact and is hence a popular area of contribution for companies experienced

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We know that the long-term future of our business and the IT industry is reliant upon the next generation of learners and leaders. By investing in the education of todays students and partnering with governments and academic bodies, Oracle is helping students meet the challenges of the information age." Managing Director, Oracle India

Has your company ever been involved in promoting community learning?

material to rural government schools, and through programs that aim to improve the quality of science instruction for underprivileged students. Under its Unlimited Potential program Microsoft has launched Project Jyoti, which aims to empower rural communities through a technology enabled initiative. Project Jyoti will provide computer literacy and an array of IT enabled services to rural people with a special focus on empowering women in these areas. It is envisaged as a nodal point for the delivery of IT skills and incomegenerating, vocational training programs, providing e-governance services, e-learning programs, community-based disaster preparedness initiatives, information related to ecological security, health and agriculture, besides encouraging entrepreneurship at the grass root level. Self Help Groups (SHGs) like the Aadarsha Mahila Samakhya will run the centre, which is fully equipped with PCs as well as connectivity solutions. Some of the other programs conducted include: Agilents District Rural Science Education Programme (DRSEP), which imparts science education through its mobile laboratory and science centre and also participates in science fairs and educates science teachers through training workshops. Ciscos Rajasthan Education Initiative is another high commitment initiative that seeks to improve social and economic conditions by developing IT skills in a predominantly agrarian region. It was targeted at girls, rural children, urban under-privileged children, and children with special needs. The initiative aims to accelerate IT education in 32 government District Computer Education Centres (DCECs) across Rajasthan. To date, 44 instructors have been trained on IT Essentials and 28 students, half of them women, have completed the course.

No 56%

Yes 44%

Over 11 million K12 students along with 1.1 million teachers have been impacted till date. Nine of the sixteen companies covered under this study have been involved in community learning and development activities and have contributed USD0.1 million till date.

Rural education
Of Indias 1.1 billion population, nearly 75% lives in rural areas spread across 550,000 villages. Empowering this mass would catapult India to the next level of all round development but majority of the rural population is riddled with illiteracy, limited access to education, poverty and other socioeconomic constraints. Education has long been identified as a key to bridging the poverty and culture divide between rural and urban India. Appropriate education empowers people by providing necessary skills and knowledge and increases employment prospects, thus resulting in a significant contribution to their local economy. Rural education continues to be an area of focus and attracts extensive effort from the US IT companies. The companies have contributed significantly in this regard and have impacted over 50,400 K12 students, over 4,800 higher and professional students along with over 800 teachers till date. Approximately USD9 million has been directed toward enabling education to reach the rural masses by way of various initiatives and programs. Contributions have impacted various facets of the education ecosystem in rural India by providing scholarships to the deserving and needy, schoolbags and education support

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Has your organization ever undertaken any charitable programs associated specifically with rural education in India?

No 69%

Yes 31%

50,404 students in K12 segment and 4,835 in higher and professional category along with 863 teachers impacted till date. Five of the sixteen companies have been involved in rural educational initiatives and have directed approximately USD9 million till date. Rural Education comprised a substantial share of the money spent on all CSR activities till date. Companies were involved in activities, which included science and technical education, network academies, eco labs for rural children, providing scholarships, school bags and education kits etc.

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Empowering higher learning best practice

Highlights of initiatives in higher and technical/professional education segment across various groups: Students impacted Faculty impacted Approximate spend 97,705 17,433 USD12 million

Empowering higher learning National Knowledge Commission recommendations to improve academic research and development in India Enabling research environment in universities Establishing more quality undergraduate teaching institutions across disciplines Increasing funding for education at all levels and for R&D Rejuvenating doctoral programs across disciplines Ensuring quality of doctoral work and academic research in institutions Enabling vigorous industry-academia interaction Fostering a global outlook in research

The India growth story unfolds itself along a distinct trajectory marked by a successful transition from an agrarian economy to a services-based economy. Going forward, the Indian economy is likely to be majorly dependent on the growth of the services sector, specifically high skill sectors such as Information Technology, Banking, Retail and Healthcare. More than 60% of new jobs over the next five years are expected to be generated from the services sector. Given India's 1.1 billion population the probability of facing a shortage of talent seems unlikely. However, with literacy at 61%, high poverty levels, India's wide rural-urban divide and the quality of education available, the scarcity of human capital is certainly a matter of concern. The demand for such intellectually rich talent in a scenario of high growth and constantly transforming business environment certainly imposes a challenge on the resource pool. The demand for industry-ready professionals in India is already a major concern. According to Cisco data, by 2010, IT & ITES sectors would alone require a workforce of 2.3 million employees. So far India has been able to produce only 1.6 million professionals till date and filling the gap of remaining 0.8 million by 2010 certainly appears to be a challenge. The National Knowledge Commission has identified various areas that can help improve several issues facing academic research and development in India. Among them is a call for, increased industry-academia collaborations and greater focus on R&D. Apart from contributing to the society through socially relevant programs the US IT companies have been impacting students with focused programs to empower them in their prospects of employment.

So far many corporate organizations have been actively involved through industry-academia partnerships and have been working with students on research projects, developing new patents and testing new technologies. Corporate investment in scientific and technical projects help in a R&D starved economy such as, India where R&D spend is less than one percent of GDP. Additionally other initiatives focusing on faculty development, providing internships, certified courses, mentoring programs etc., also benefit the higher and professional education student population and the teacher community by empowering higher learning. Over 32,800 K12 students, 64,905 students from higher and professional learning segment along with 17,400+ faculty members have been impacted till date. Total investment in these initiatives have amounted to USD12 million so far. Of the various initiatives driven by the US IT companies, faculty development programs have delivered the highest impact in the students category. The graph below highlights the share of student impact delivered by other corporate driven initiatives.
Faculty development 34%

Internships 2% Collaborative & sponsored research 6% Mentoring of students 26% Designing curriculums 26%

Certied courses 28%

The US IT companies have been collaborating with colleges and universities for joint R&D to design and innovate on new technologies. Such industry academia partnerships have been working towards augmenting the scientific and technical talent in

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India. Students have benefited through internships and mentor programs by gaining access to vital industry exposure. These companies have also been associated with universities by helping to design industry relevant curriculum along with providing certified courses, which increase employment prospects by providing right skills.

Faculty development
To be able to impart quality education to students, it is crucial that faculty members who form an important link in the education value chain be trained and upgraded. In this regard some of the US IT companies have taken up the initiative of faculty development in various schools and colleges across India and have spent USD0.1 million through various activities. In all, 13,700+ teachers across India have been impacted till date while 32,500 students have been direct beneficiaries of this program. Companies have been improving the technological expertise of faculty through focused programs such as Train the Trainer that ensures that faculty members are conversant with the latest technologies and are equipped to teach better. Other programs have been providing training through certified courses on storage technologies, DB2, Tivoli, Websphere, Rational, SOA, XML, Eclipse etc to technical faculties. While few of them have worked with NGOs to enhance basic skill-sets through skill enhancement and personality development programs, others have involved themselves with programs focused on science education by conducting training workshops and science fairs in government schools in rural areas. Under the NASSCOMMentorship program, Unisys has entered an agreement with New Horizons College of Engineering in India to address the talent gap in the Indian IT industry.

Under this industry-academia partnership program, experienced IT professionals from Unisys will mentor and conduct training on advanced topics as a part of the MOU while two talented faculty members from the college will spend three months working on a live project involving technical and non technical aspects at the firm to gain industry experience. It will also aid familiarization with nuances of the IT industry and existing work challenges. The faculty members will later impart this experience to the students at the college. Additionally, Intel, the Department of Science and Technology (DST) and the IndoUS Science and Technology Forum have signed up a formal MOU to build technology entrepreneurship programs in India. The objective of this program is to give the Indian faculty relevant knowledge, expertise and a model curriculum to build an entrepreneurial ecosystem. Intel has been implementing considerable measures in its faculty development drive through its Intel Teach Program. Launched in India in February 2000 this program has, within a span of eight years, touched more than 0.8 million teachers across India in both in-service and preservice segments. The program has been impacting many more students through improvements in the way teaching and learning takes place in the classrooms. The program is receiving high support from all central and state education bodies.

Has your company so far been involved in the development of the skill set of academic faculty?

No 38%

Yes 62%

13,749 teachers from schools and colleges across India benefitted. 32,500 K12 students and 650 higher and professional students have benefited through these initiatives. Over USD0.1 million directed towards technical training, sponsoring research projects and other skill enhancement programs till date.

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While India produces some of the best technical minds in the world there still exists a gap between the academic output of graduates in India and the industry expectations. This gap can only be bridged by effective industry and academia partnership programs. The MoU with NHCE is a step towards creating a truly employable work-force, Managing Director, Unisys Global Services India.

Designing curriculums
To be able to produce students who are abreast with current trends and who are well equipped to satisfy industry requirements, a curricula constantly upgraded with industry trends must exist. Currently, in the Indian context, students continue to follow a old curriculum which is not aligned with present business requirements. Students thus end up with obsolete skills, which reduce their employability in the market. In view of this, companies have focused on designing the curriculum by working with faculties, universities and academic bodies to provide students with cutting edge content and knowledge to equip themselves and be industry ready. Till date this has benefitted 25,000 higher and professional category students along with 2,606 teachers. The US IT companies have formed alliances with schools, universities and government to introduce cutting edge job-oriented curricula in the science and technical streams in more than 350 colleges across India till date. The companies have been driving several collaborations across India and have introduced cutting edge information management and storage curriculum to empower students in line with industry requirement thereby increasing their job prospects by being industry ready. Intel has impacted 20,000 students from over 250 engineering colleges across India till date through Intel Higher Education Program. Intel aims to raise tertiary education standards in India by introducing several technology initiatives including a free cutting edge curriculum to engineering institutions developed by leading global universities. Intel also provides assistance to students studying engineering and supporting research programs. Intel in India is also currently supporting select universities e.g., IIT Kanpur and IISc, who are involved in education surrounding multicore architecture, signal integrity,

VLSI, network processing, embedded computing etc. Cadences Finishing School Program (FSP), was launched in April 2006, to address time-to-productivity challenges by providing a world-class curriculum and industry-standard tools and methodologies. Other companies such as Cisco and Motorola are also regularly assisting institutes in designing their curriculum. Oracle Academy program: Oracle Academy supports 200 higher education institutions by providing software support, professional development of faculty and curriculum resources to help students build industry relevant skills required in the workplace today. These institutions include engineering colleges, universities, polytechnics and high schools, including IITs, NITs and IIMs. The estimated in-kind grant value of the support provided to these institutions is over USD90 million.
Does your company assist educational institutions in designing curriculums?

Yes 25% No 75%

25,000 higher and professional category students along with 2,606 teachers benefitted till date. 25% of the companies in this study have impacted the education system by helping to design curriculum on the lines of industry requirement, thus enabling students to increase job prospects by being industry ready. The US IT companies have formed alliances with schools, universities and government to introduce cutting edge job-oriented curricula in the science and technical streams in more than 350 colleges across India till date.

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Providing internships
In todays competitive world where job markets are increasingly turning more demanding and focused, there is no doubt that relevant work experience and exposure can achieve greater success. Companies have been providing such opportunities to students from higher and professional segments via internships. Internships work on a foundation of mutual benefit to both the students and the organization through convergence of objectives. Students are helped significantly through corporate exposure and real world scenarios by working on projects in their fields of interest. A practical implementation of theoretical knowledge empowers students to achieve a paradigm shift in perspectives and application. Along with achieving academic credit this exposure enables students to align themselves along their career goals and aspirations. The organization is equally benefitted in terms of gaining early access to the right talent who provide fresh insights and ideas to existing practices. While internships certainly benefit the employer at the workplace through additional support, there are multiple wins across many dimensions. 2,102 students from higher and professional learning segment have interned with the US IT companies in areas of Software Development, R&D, Operations and Human Resource for a duration ranging from two weeks to nine months. A total of USD0.6 million or an average USD150 to USD2,700 per student was spent on providing internships till date.

Does your company offer internships ?

address the quality, horizon and size of the research talent base in the nation. Although instances of industry-academia research linkages have been initiated, they have been noticeably less in occurrence and are restricted to premier institutions or are deemed classified to the public. As India progresses along the technology development curve, it is expected that more instances of industryacademia linkages will be imminent.
Has your company undertaken any sponsored research activities with any institute?

No 50%

Yes 50%

2,102 students from the higher and professional category impacted till date, FY08 alone accounted for 779 students USD0.6 million spent on providing internships till date, USD0.16 million spent in FY08 50% of the companies included in this study have provided internships over the last few years to higher and professional studies students, who interned in the areas of software development, R&D, operations and human resource for a duration ranging from two weeks to nine months

No 50%

Yes 50%

These academia-industry initiatives targeted 6,056 students in the higher and professional level. Most of these companies have undertaken sponsored research activities with technical institutes ranging from IITs to regional engineering colleges as well as collaborated on the development of new technologies and IP. 1,078 faculty members benefitted; USD50,500 directed towards sponsoring research till date.

Collaborative and sponsored research

Industry academia research partnerships have long been acclaimed as a powerful way to achieve technological breakthrough while achieving significant synergies across multiple dimensions. Various forms of collaborations ranging from joint research to consortium driven initiatives are evolving in these research propositions. These collaborations bring in the much needed technological expertise by complementing existing R&D practices of the industry. Experienced faculty and academically brilliant students work with the industry in a cost effective manner while contributing multi disciplinary knowledge. Symbiotic by constitution, these partnerships also benefit institutions through access to invaluable industry support in the form of funds, guidance, market knowledge and commercialization of innovation. Additionally these joint initiatives possess a potential solution to

Through these propositions the companies have been significantly impacting the student and teacher fraternity. The US IT companies that have undertaken sponsored research activities, have done so with technical institutes ranging from IITs to regional engineering colleges and have also collaborated on the development of new technologies and IP. Till date over USD50,500 has been directed toward research and development led activities. Some of the US IT companies have led successful partnerships with premier technical

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institutes in India to develop thin agent for in-node measurements in sensor networks, open source software development, VLSI and embedded chip design. Few of them have also worked with engineering colleges by jointly providing high-end labs for VLSI design, software and other student learning kits, thus allowing faculty and students to apply design concepts using the latest tools and move away from a purely theoretical learning approach. In this regard Intel is supporting select universities who are involved in education surrounding Multi-Core architecture. Specifically, Intel is looking to fund research and curriculum that will be centered on Intel Multi-Core architecture. Through this program Intel aims to : Advance the state-of-the-art infrastructure in multi-core technology research, based on Intel Architectures in Indian universities Stimulate new usage models on MultiCore technology based architecture or platform Create the conduits for interactions and collaborations on Multi-Core research between the Indian university professors-students-researchers and Intel technologists-engineersresearchers Educate and grow the talent base of Multi-Core technology in India Intel has reached out to 600+ faculty members from 210 institutes at four national-level conferences held in Bangalore, Jaipur, Mumbai and Chennai. The other US IT companies too have undertaken sponsored research and development with technical institutes ranging from the IITs to regional engineering colleges as well as collaborated on the development of new technologies and IP. For example: IBM has a long-term research project with numerous institutes, covering research topics including Knowledge management and Nanotechnology.

Agilent Tech has two research projects with IIT Kharagpur and IIT Delhi, with budgets of INR 4,50,000 and 9,50,000 respectively. Honeywell has undertaken short-term and low-budget research projects with institutes including IITs and IISc. Motorola does research on areas of communication with IITs and IISc and has also tied up with regional engineering colleges for a patent application related assignment (three months summer training). Cadence is working on projects in VLSI design with IIT Kharagpur. Design contests have been an innovative concept adopted by a few of the US IT companies in the last few years. These events are organized with an objective to stimulate, attract and promote students for science, research and other similar areas. Designing digital/analogue automation technologies, software coding proficiency, robotics design etc. have been drawing talent proficient in technological, analytical and professional levels. With an objective to increase inventiveness, interest and identifying talent, these events have helped companies in gaining access to research opportunities, intellectual property and rich human capital. Over 6,000 higher and professional students along with 1,000+ teachers have been impacted till date through such initiatives.

Certified courses
As technology advances rapidly to the next level, keeping pace with the progress is an issue of prime importance. While public institutions enable learning and development, much needs to be done to provide industry relevant curriculum. In this regard companies have significantly impacted students and industry professionals by providing certified courses. Certified courses bridge the essential gap by equipping students with cutting edge curriculum designed by leading companies keeping global trends in mind. The US IT companies have been providing such courses on storage technologies,

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networking solutions, electronics design, VLSI through alliances with private training institutes, efficient industry academia partnerships and have reached more than 27,437 students till date. Over USD12 million has been spent over these programs with an objective to augment industry required competencies, resource base of certified trained professionals and employment prospects.
Does your company have any certified courses that it offers/conducts with universities?

an e-learning system that includes multimedia curricula, online testing, performance-based skills assessment and classroom management through a Web interface. Storage Technology Foundations is a course by EMC to fill the knowledge gap to understand varied components of modern storage infrastructure. The company has made this course available to 114 institutes across India. Additionally, IBM offers in house certification courses to engineering students across premier institutes in India.

Solutions for healthy living was also provided to the community. Avaya actively engages with University students by creating an opportunity to gain exposure to business strategies, global competitiveness and technological developments. The companys senior team has regular interactions and provides a platform to share and contribute on current industry trends. More than 2,500 engineering students have benefited till date. Industrial training is also provided to more than 1,000 students as an ongoing process at Avaya.
Has your company ever been involved in mentoring students and faculties?

Yes 25% No 75%

Mentoring students
Corporate organizations often contribute through regular and structured programs for students. Students gain immensely through discussion, workshops, industrial training, events and other development programs mentored by such organizations. These programs provide the student with an opportunity to interact with professionals from various fields and gain perspectives on real life applications and identify longterm professional development needs. Likewise, these activities are also helpful for companies to identify potential employees and to achieve greater community relationship. Over 3,900 students have benefited through these initiatives of the US IT companies, with USD21,800 being spent till date. The companies have tied up with universities to regularly engage in training and mentoring students. Programs involving students for a social cause, while learning and acquiring new skills, have been initiated. Eight women engineering students were trained to assess local ecology and conservation using chemical analysis and environmental testing technologies thereby increasing their skills and confidence while enhancing the quality of life in rural areas. Food samples collected by these women from these villages were tested and analysis shared with the rural community.

Yes 25% No 75%

Aimed specifically at students from higher and professional courses, this initiative provides certified courses through alliances, universities and other dedicated centers and has impacted 27,437 students till date. Over USD12 million spent till date One of the initiatives making the highest impact is certified courses, which complement individuals by increasing their employment prospects

3,960 students impacted. USD21,800 directed towards activities such as discussions, industrial training, tie-ups with institute to facilitate training etc.

Cisco through its Cisco Certified Programs has been delivering positive social impact since its launch in India in 2000. Cisco Networking Academy Program, a highly successful alliance between Cisco, education, business, government and communities aims to create a pool of trained networking specialists and has been a success with 200 academies impacting over 27,000 students across India since inception. Courses such as CCNA and CCNP have attracted great interest among professionals and organizations in the networking arena. The course trains students, government employees and in-transition workers to design, build and maintain complex computer networks. It incorporates

Working with our social development partners, we continue to apply networking technology and expertise to expand educational opportunities in communities around the world, creating jobs, strengthening economies, and raising standards of living. These social benefits open new opportunities for us all.. Global Chairman and CEO, Cisco Systems Inc.

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05

Annexure snapshots of company specific activity

Acclaris Inc.
Acclaris, Inc., founded in 2001, is an innovative business process solutions provider with expertise in eliminating inefficiencies in back office operations, lowering administrative costs, and applying sensible technology to automate entire functions. Acclaris provides its clients the freedom to focus on core competencies to achieve significant cost reductions through technology and process outsourcing, primarily in claims administration, human resource services, and the public sector. Acclaris is headquartered in Tampa, Florida, with additional locations in Tallahassee, Jacksonville, Baltimore, Maryland and India.

Firm-specific initiatives Supporting NGOs Working with academia Faculty development Acclaris supports Divya Chaya Trust to enable childrens education Acclaris regularly collaborates with the University of Burdwan on training/mentoring students, providing certified courses in KPO and designing curriculum for technical courses to create industry ready man power. It also provides scholarships to diploma students. Acclaris works with university level students/faculty members undergoing PhD research on practical case situation requiring research and analysis work aligned with the business function of the company

Source: Interview, company website

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Agilent Technologies India

Agilent Technologies Inc. (NYSE: A) is a global technology leader in communications, electronics, life sciences and chemical analysis. Agilent had net revenue of USD5.4 billion in fiscal year 2007. The company is headquartered in Santa Clara, California. Agilent established an IT-enabled, captive service centre in India in 2001. Today, it has approximately 1600 professionals across seven key cities in India engaged in a wide range of high value-added activities.

Agilent is helping support economic development and environmental responsibility in India by expanding several community programs in the country with a focus on science education. Agilent's support of these activities reinforces its commitment to local communities while furthering science education and the future of technology in India. President, Agilent India

Firm-specific initiatives Eco drive Agilent, along with Agastya International Foundation, has launched two mobile van programs used to extend science and environmental education to the rural population in southern India. The initiatives are estimated to be approximately 12,000 children and 400 teachers in 2008. QUEST aims to improve the quality of science instruction for underprivileged students in India. The first phase of the program has impacted 2,000 students and 21 teachers. In 2008, QUEST is expected to impact more than 10,000 additional students and 70 teachers. Supported by the Agilent Technologies Foundation, it focuses on clean air education. It provides a curriculum for teachers and students, heightening awareness of air pollution. This training was provided to more than 25 high school teachers in 2007. Agilent trained 8 women engineering students to assess local ecology and conservation by using chemical analysis and environmental testing technologies. This has increased the skills and confidence of the students while enhancing the quality of life in rural areas. Food samples collected by them from these villages were tested and the analysis was shared with the rural community. Solutions for healthy living provided to the community. Sponsored 24 students of Meerabai Polytechnic, Delhi to pursue Diploma in Electrical Engineering Sponsored 52 blind and disabled students of NCPDEP, Delhi to pursue MBA and Engineering courses Provided scholarships worth USD58,750 and has impacted 6,376 students till date Education infrastructure Agilent upgraded government school infrastructure in Gurgaon and Bangalore. It helped the school by helping them build 4 classrooms and 3 toilets, and also by contributing blackboards, teaching related aids, computer labs with 15 computers along with UPS and furniture. It provided Osmania and Jaypee University with ADS software for the period 2001-05. The total cost per university for this period was USD100,000. The company also set up a wireless lab in Thiagarajar College of Engineering, Madurai at a cost of USD150,000. Agilent provided research grants to the Advanced VLSI Lab at IIT Kharagpur. Supporting NGOs Joint R&D Has supported SNS foundation and Agastya International, both NGOs providing rural education, faculty development and skills enhancement programs in South India Sponsored a research project in IIT Delhi in 2007. The project is for a period of 1.5 year and costs USD23,750.

Quality Science Education & Teachers Training Project The clean air challenge WE Heal (Women Engineers for Health, Environment and Safety) Sponsored education

Source: Interview, company website

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Avaya GlobalConnect
Avaya Inc. is a privately held technology and telecommunications company, which specializes in enterprise telephony and call center technology. Formerly the Business Communications unit of Lucent Technologies, it was spun off on 1 October 2000 with 34,000 employeesIn India, the company has a strength of around 800+ professionals with over 30 offices spread across the country.

Firm-specific initiatives IT infrastructure support Fund raising and community initiative Empowering students for the workplace In the last two years, the company was engaged in the upgrade of the data and video networks. More than 7,000 students benefitted from this initiative. The company organizes annual sports meet in Gandhinagar and Bangalore to help raise funds to provide for community-related activities. Avaya actively engages university students, creating an opportunity for these students to gain exposure to business strategies, global competitiveness and technological developments. The companys senior team has regular interactions with students, which provides them with a platform to share and enlighten them on current industry trends. More than 2,500 engineering students have benefited as a result of the program. Industrial training is provided to more than 1,000 students. This is an ongoing process at Avaya.
Source: Interview, company website

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Cadence Design Systems India

Cadence Design Systems is an EDA technologies and engineering services company. Founded in 1988, the company has net revenue of USD1.5 billion in fiscal year 2006. The company has a total of 5,200 employees across the world and is headquartered in San Jose, California. Cadence India was established in 1987 as an R&D site at Noida, on the outskirts of New Delhi. With more than 350 employees, it is now the largest Cadence R&D site outside of North America. The company currently employs 900 people in India.
Firm-specific initiatives CRY-CADENCE Corporate Cricket Challenge (5Cs)

Cadence CSR objectives are two folds leading through personal involvement and providing organization support to make meaningful initiatives successful. Engineering Group Director, Cadence Design Systems, India

A successful joint initiative of CRY (Child Rights and You) and Cadence unites corporates for a cause the cause of Indias underprivileged children. Since its inception in year 2000, 5Cs has raised over USD0.5 million to support CRY in their effort to make a difference to this cause. Last year more than 100 corporate entities such as Infosys, Tata Telecom, IBM, Mentor Graphics, Nortel, Pepsi, HCL and many others participated in the event organized at Delhi, Chandigarh, Bangalore and London. Presently, it impacts over 4500 students from more than 400 at inception. MACS, the companys own volunteering group called volunteers go to different NGOs to teach children. Cadence donated USD0.1 million to Sai Kripa, an NGO based out of Noida to purchase land and construct Bal Kutir, a multi-storied residential facility to accommodate orphans, destitute and homeless children. Cadence also helped start a school named Sai Siksha Sansthan in Vazidpur, a village near Noida, which provides education to 400 teachers through 21 teachers and 6 support staff. Cadence believes that it is important to not only focus on the students, but the faculty as well. Cadences Train the Trainer program ensures that faculty staff members are conversant with the latest technologies so that they are equipped to teach better. Cadence was part of the Special Manpower Development Program initiative with the Ministry of Communication and Information Technology. Cadence also launched a university program, which now has more than 120 institutes enrolled across India, including IITs, NITs and private engineering colleges. This program aims to give institutes commercial-grade software so that students get trained on best-in-class technology. Cadence was a part of the industry collaboration through the Advanced VLSI Consortium in conjunction with IIT Kharagpur and IIT Mumbai. The company launched the Cadence Design Contest in 2005 to increase awareness and generate interest in digital/analog design among engineering students. The Finishing School Program (FSP), was launched in April 2006, to address time-to-productivity challenges by providing a world-class curriculum and industry-standard tools and methodologies. The company provides sponsorship to children in their early years by preparing them for formal education through bridge education. The company provides rural education.

Make a Child Smile program Funding NGOs

Train the Trainer program Manpower development

Product realization

Real-world design orientation Sponsored education Rural education

Source: Interview, company website

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Cisco Systems India

Cisco Systems (NASDAQ NM: CSCO) is the worldwide leader in networking for the internet. Founded in 1984, the company had net revenues of USD34.9 billion in 2007. The company has a total of 63,050 employees across the world and is headquartered in San Jose, California. Cisco commenced operations in India in 1995. Cisco India has more than 3,000 employees and recently announced plans to make India its second global headquarters after the US.

Working with our social development partners, we continue to apply networking technology and expertise to expand educational opportunities in communities around the world, creating jobs, strengthening economies, and raising standards of living. These social benefits open new opportunities for us all.. - Global Chairman and CEO, Cisco Systems Inc.

Firm-specific initiatives Rajasthan education initiative This initiative in Indias largest state seeks to improve social and economic conditions by developing IT skills in a predominantly agrarian region. Targeted at girls, rural children, urban under-privileged children, and children with special needs, the initiative aims to accelerate IT education in 32 government district computer education centers across Rajasthan. To date, 44 instructors have been trained on IT Essentials and 28 students, half of them women, have completed the course. Sponsored by Cisco employees, the project offers institutional care for underprivileged, vulnerable, and destitute children by providing lodging, education and vocational skills. It currently supports 45 children. Since its launch in India in 2000, Cisco Networking Academy Program is a highly successful alliance between Cisco, education, business, government and communities. This program is aimed to create a pool of trained networking specialists and has been a success with 200 academies impacting over 27,000 students across India since inception. Courses such as CCNA and CCNP have become popular among professionals and corporates in the networking arena. Cisco has partnered The Livelihood Advancement Business School, a flagship program of Dr. Reddys Foundation, to promote IT awareness programs for youth from economically weaker sections and enables them to gain access to opportunities for sustainable livelihoods. Cisco also supports various programs by working with many other NGOs: Sponsored education Childrens Lovecastle National Association of Blind Akshaya Patra SOS Childrens Villages Samarthanam Trust for the Disabled Shristhi Special Academy Banglaore Hospice Trust Mitra Jyothi

The Deepalaya-Swagat Kendra project Cisco Networking Academy

Supporting NGOs

Cisco in partnership with Childrens Love Castle Trust, a Bangalore based NGO working towards making education accessible to every child has supported them to provide school children in 50 government schools access to quality education. Cisco has also provided support to the students from Rani Dutta Arya Vidyalaya in Delhi an opportunity to learn IT and data communications while studying at the Cisco Networking Academy. Cisco provides technical education to faculties through Cisco Networking Academy. Cisco has provided subsidized IT services to over 170 institutes across India. Cisco has collaborated with several universities and offers mentoring/training to the students and faculty at regular intervals in addition to designing curriculum and being a part of the advisory board.

Faculty development IT support Designing curriculum

Source: Interview, company website

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Cognizant Technology Solutions

Cognizant Technology Solutions Corporation (NYSE:CTSH) is a provider of custom information technology (IT) consulting and technology services, as well as outsourcing services for Global 2000 companies located in North America, Europe and Asia. The company operates in four business segments: Financial Services, Healthcare, Manufacturing/Retail/Logistics and other.

Firm-specific initiatives Student support programs TransITion OpenSource Software development Faculty development Cognizant provides scholarships to the students of Anna University. Cognizant conducts an annual Tech forum event with design contest, coding challenge and robotics and invites students from engineering streams. Cognizant provided an open source lab at PSG college of Technology, Coimbatore to bring awareness of open source software development among students and faculty members. Cognizant works with teachers to improve their skill sets and technical capabilities.

Source: Interview, company website

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EMC Data Storage Services India

EMC Corporation (NYSE: EMC) is an American Fortune 500 and S&P 500 manufacturer of software and systems for information management and storage. Founded in 1979, the company has 63,050 employees across the world and is headquartered in Hopkinton, Massachusetts, the US. EMC Data Storage Services India commenced operations in October 2000 in India.

We are committed to acting in a socially and environmentally responsible manner and to being an attentive and thoughtful neighbor in our local and global communities. Our commitment to make a positive difference takes shape in five key areas education leadership, community relations, information heritage initiative, diversity and inclusion and environmental stewardship Chairman, President, and CEO, EMC Corporation

Firm-specific initiatives Support of HOPE Foundation Child scholarships Faculty development Education infrastructure Technical workshops at educational institution EMC Academic Alliance Program EMC-NIIT Global Alliance Every year over 500 Students in India are trained on computer use through EMCs support of the HOPE Foundation. EMC provided sponsorships for education and skill upgradation to K12 and higher and professional (H&P) students segment. Over 300 K12 and 1,950 H&P students have benefitted till date. The company has provided technical training to 126 and 193 teachers in 2006 and 2007 respectively. In 2005, the company assisted DG Ruparel College of Arts, Science and Commerce and Manipal Institute of Technology by providing them with Clariion Storage Boxes of USD200,000 each. Storage Technology Foundations is a course by EMC to fill the knowledge gap in understanding varied components of modern storage infrastructure. The company has provided this course to 114 institutes across India Through this program EMC, in collaboration with over 145 leading technical institutes across India, has introduced cutting edge information management and storage curriculum to empower students in line with industry requirement, thereby increasing their job prospects. Through this alliance, EMC addresses the emerging knowledge gap in the global storage technology and to develop a resource base of trained and certified information storage professionals. Through this partnership, NIIT and EMC offer advanced level of education and certification on storage technologies.

Source: Interview, company website

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Flint Group India

Flint Group, is a supplier to printing, converting and colorant consumers, was created by the union of XSYS Print Solutions and Flint Ink Corporation in late 2005. The company is headquartered in Luxembourg and has approximately 8,300 employees worldwide. The FY07 revenues of the company were USD3.13 billion. In India, the Flint Group commenced its operations in Bangalore in 1973.

Firm-specific initiatives Supporting NGOs Education infrastructure In the year 2007, the company funded an NGO called, Chidrens Movement for Civic Awareness with a total grant of USD10,000. The company also built class rooms in SMPA college of Technology at Sivakasi at a total cost of USD15,000.

Source: Interview, company website

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Freescale Semiconductor India

Freescale Semiconductor Inc. (NYSE: FSL) designs, develops, manufactures and markets a range of semiconductor products that are based on its core capabilities in embedded processing. Headquartered in Austin, Texas Freescale earned USD5.7 billion in revenues for 2007 and employed 24,000 in more than 30 countries. Freescale started its operation in India in 1998 with a mission of making India a center of excellence in SoC Integration and IP design.

"It is essential to support the disadvantaged with our time and resources. Our employees are committed to being good corporate citizens by partnering with organizations to make a positive impact and at Freescale, we encourage employee participation in community relations programs. CSR initiatives are an integral part of Freescale India" says Ganesh Guruswamy, Country Manager and Director

Firm-specific initiatives Supporting NGOs The company has partnered with organizations such as Swanthana, AIM for Seva, Rotary Blood Bank, Nai Disha and Sahan School for mentally-challenged children since 2005. Last year Freescale conducted a blood donation camp and Reachout Day where NGOs were invited to put up stalls to sell products made by their organizations. During the Community Relations Week, Freescale carries out a collection drive for 2 NGOs i.e. AIM For Seva and Nai Disha (Both the NGOs are based in Noida). Freescale aims to provide engineering institutes with the latest design tool to help students get trained on the latest technologies. Through this initiative Freescale has already worked with various colleges in India and has provided project boards, S12X and coldfire-based student learning kits and other donations, in kind, for additional lab equipment. Colleges that collaborated with Freescale are: Free Scale design contest Community involvement PESIT Bangalore PSG College of Engineering RV College of Engineering Bannari Amman Institute of Technology

Freescale University Learning Program

Started last year, the design contest initiative is a platform for design engineers to showcase their latest design using a range of advanced Freescale technologies. Freescales community involvement efforts are also accomplished through sponsorship of events, participation on boards, education outreach/partnerships and employee volunteerism.

Source: Interview, company website

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Honeywell India
Honeywell (NYSE: HON) is a conglomerate, which produces a variety of consumer products, technology/ engineering services, and aerospace systems. The company has a worldwide workforce of over 100,000 and is headquartered in Morristown, New Jersey. In India, Honeywells businesses are located in Pune, Bangalore, Chennai and Gurgaon, employing over 7,500 people. Honeywells business presence in India is worth approximately USD500 million.

Honeywell has a long-standing commitment to science and math education and we are dedicated to helping teachers inspire the next generation to pursue careers in science, technology, engineering and math." President, Honeywell Hometown Solutions (Global)

Firm-specific initiatives Support of HOPE Foundation Donations to schools In 2006, Honeywell provided scholarships to 2,000+ children at a cost of USD80,000. In 2007, the number was increased to 2,500 at a total cost of USD100,000. Scholarships were given in Bangalore, Hyderabad and Madurai. In 2006 and 2007, Honeywell was involved in upgrading infrastructure of a number of government high schools. Nature of upgrade included donation of computer, books for school library, lab equipments, furniture etc. The total cost incurred on this in 2007 is USD72,500. The company sponsored 3,500 students in 2007 at an average cost of USD1500 per student. The company also provided internships to 342, 383 and 425 students in 2006, 2007 and 2008 respectively at an average cost of USD150275 per student. The company launched the Nobel Laureate Lecture Series in India, which is an education initiative designed to connect students across the globe with Nobel Prize winners in Chemistry and Physics. The Indian launch took place at the Visvesvaraiya Technological University (VTU) in Belgaum. Honeywell has tied up with the IITs for a year long advanced research programs. In 2007, a faculty development program was conducted in Mumbai for two weeks at a cost of USD10,000. Honeywell provided infrastructure support to several educational institutions across India including All of the IIT Campuses Vishweshwaraiya Technological University NIT Suratkal University of Hyderabad Amrita Institute of Technology UP Institute of Technology Chennai Corporation School Residential Schools in AP Honeywell provides scholarships, school bags and other education support materials to the rural students. It also provides scholarships to students in the technical discipline, which has impacted 8,000 students and spent over USD5.4 million till date. Honeywell supports BASE, a Bangalore based NGO.

Industry experience

Nobel Laureate Lecture Series Research programs Faculty development Education infrastructure support

Scholarships

Supporting NGOs

Source: Interview, company website

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IBM India
International Business Machines Corporation (abbreviated IBM) is a multinational computer technology and consulting corporation headquartered in Armonk, New York, USA. The company had a total revenue of USD98.8 billion and a total employee strength of 355,766 as of FY07. IBM has been present in India since 1992 (it re-entered after its exit in the 1970s). Since inception, IBM in India has expanded its operations considerably with regional headquarters in Bangalore and offices in 14 cities including regional offices in New Delhi, Mumbai, Kolkata and Chennai.

Firm-specific initiatives Making people industry -ready Providing science and technical education IBM Kidsmart program In 2007, IBM provided English and communication skills training for 120 under privileged college students in New Delhi to make them ready for BPO jobs. IBM provided science and technical education to students from The Bangalore Association For Science Education, TN Science Center, Chennai and Trichy, Spastic Society of Karnataka, among others, impacting more than 3000 students in 2007. IBM aims to introduce technology at the pre-school level. It is designed to help children in the age group of 37 years in disadvantaged sections of the society to get a head-start on their academic development through the use of ageappropriate software developed by IBM. In its global commitment to education, IBM is working with school partners throughout the world to develop and implement innovative technology solutions designed to solve some of education's toughest problems. IBM supports world-renowned researchers, strategies, plans and expertise to design and structure systemic development in education IBM has been very active in conducting research activities across universities in India. The company has collaborations with the IITs, IISc, VTU and a host of regional and state universities. The company is involved in providing grants, upgrading infrastructure, sponsoring research for all the universities collaborated it has collaborated with. IBM is one of the few companies in India that has developed patents as a result of an R&D alliance with an institute. The company also offers in house certification courses to engineering students and has assisted universities in designing curriculum for their technical courses. IBM is involved in the training of engineering faculty and upgrading their skills. More than 5,000 teachers were taught in 2006; this number touched 7,000 in 2007. Training was provided on software platforms such as DB2, Tivoli, Websphere, Rational, SOA, XML and Eclipse.

The Reinventing Education Grant Program Research programs

Developing patents Certification courses Faculty development

Source: Interview, company website

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Intel India
Intel Corporation (NASDAQ: INTC) is the inventor of the x86 series of microprocessors, the processors found in most personal computers. The company was founded in 1968 as Integrated Electronics Corporation and is based in Santa Clara, California, the US. Intel India, located primarily in Bangalore, has grown to include the most Intel divisions of any country outside the United States. The Intel India Development Center (IIDC) focuses on creating innovative products that advance the next generation of technology. The centre was established in 1988.

With the help of technology, teachers will be leaders in the transformation of education around the world . Chairman, Intel Corporation

Firm-specific initiatives The Intel Teach program Intel Learn Program This is an initiative to help classroom teachers learn how best to use technology to improve teaching and learning. In India, the program was launched in February 2000 and has spread to more than 35 cities nationwide. So far, a total of 726,964 teachers have been trained under this program. This community learning initiative aims to reach out to the children and adolescents in communities with limited or no access to technology. The Intel Learn Program enables underserved youth in the age group of 816 to learn technology, critical thinking and collaboration skills using an engaging project-based curriculum in an after school, communitycentered setting. The program introduced several technology initiatives aimed to raise tertiary education standards in India, which include a world-class curriculum developed by leading global universities, provide assistance to students studying engineering and support research programs that promote technology advancement. Intel, in collaboration with Department of Science and CII, has launched this initiative to help promote scientific research among young Indian innovators. Three annual student competitions for undergraduates and postgraduates are held in the science and engineering disciplines. Student finalists receive a cash grant to support their research and are paired with an Intel technical advisor for nine months to complete their research project. Intel is working with premier technical universities such as IITs, IISc, IIITs, NITs and other tierII institutes to enable the advancement of technology through a variety of programs including regional academic forums, university research grants and the funding of open collaborative research labs. Intel has donated several labs as initial models of excellence in schools across India. Some of them are Kendriya Vidyalaya at JNU, Bhopal, Bangalore, Chennai NVS at Rangareddy, Manpur, Jafar Kalan SNDT at Mumbai and Pune Ramjas School at Delhi Mothers International School at Delhi Bharatiya Vidya Bhavan at Chennai and Hyderabad

Intel higher education program Initiative for Research and Innovation in Science Student competitions

Sponsored research programs Education infrastructure support

Source: Interview, company website

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Microsoft India Corporation

Microsoft Corporation (NASDAQ: MSFT) is a computer technology corporation with 79,000 employees in 102 countries. It develops, manufactures, licenses, and supports a wide range of software products for computing devices. Headquartered in Redmond, Washington, the US, its best selling products are the Microsoft Windows operating system and the Microsoft Office suite of productivity software. Microsoft set up its India operations as Microsoft India Corporation (Pvt) Ltd. in New Delhi in 1990. Currently, the firm employs more than 5,000 people in the country across six business units.

Education is going to be the engine of growth for the Indian IT industry and for all industries in the twenty first century. I personally believe very strongly in education and we are encouraging Indian educational institutions and the government to focus on this area. Chairman, Microsoft Corporation

Firm-specific initiatives Project Shiksha The initiative aims to accelerate computer literacy for teachers and students across government schools. Launched in India in December 2003, Project Shiksha has a target of reaching out to 80,000 teachers by this year-end, a period of five years. In India, Microsoft Project Shiksha has already trained over 1,50,000 teachers and reached over 11 million students. This is a rural initiative by Microsoft to set up 50,000 IT kiosks in the next three years to provide a wide range of information and services related to health, education, communication and agriculture in villages. Microsoft provides grants to help create sustainable models to improve the use and understanding of technology by both teachers and students. Current grants have supported the establishment of local Microsoft IT Academy Centers in partnerships with educational institutions. Microsoft provides donated computers to K-12 schools. Access to computers is an economic necessity for any educational program; however, donated PCs often lack properly installed or licensed operating systems. Fresh Start provides schools with licenses for Microsoft Windows at no charge, so that the schools can effectively use the donated PCs. This program provides academic pricing for schools and, therefore, an easier way to manage valuable technology resources under the Microsoft School agreement. In addition, Partners in Learning offers eligible primary and secondary schools the opportunity to receive even lower pricing for Microsoft Office XP Professional and Windows XP Professional Upgrade licenses through the Microsoft School Agreement. The University Advanced Technology Labs (UATL) was launched in 1997, to provide students and researchers with the latest technology. The UATL includes the establishment of an Advanced Technology Lab for research and projects, access to Microsoft Windows NT source code to the Universities for research purposes, establishment of an instruction development centre and an on-line training resource centre. The labs will offer a range of courses, online education modules, technology briefings and seminars about Microsoft operating systems, development tools, applications and solutions. As part of the UATL, Microsoft will provides its latest software, publications from Microsoft Press and access to the Microsoft TV broadcast series. UATL will also includes a Microsoft internship program for students and an Excellence Award for the best lab.
Source: Interview, company website

Project Saksham Partners in Learning Grants program The Fresh Start: donated computers program Providing subsidized hardware/software

University Advanced Technology Labs

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Motorola India
Motorola Inc. (NYSE: MOT) is a communications company based in Schaumburg, Illinois, a Chicago suburb. A Fortune 100 company with global presence, Motorola had sales of USD36.6 billion in 2007. Motorola opened its first R&D facility in India in 1991 and has 6 R&D centers in the country now. Motorolas investment in technology and R&D in India has grown to USD85 million in the year 2005, up from approximately USD50 million in 2002. It plans to increase this investment by 10-15% each year.

Firm-specific initiatives Technology initiatives Annual Reach-out Day event Funding NGOs Motorola is developing a unique model using its CanopyTM wireless broadband solution to promote e-education initiatives in the country. Under this program, Motorola provides NGOs with an opportunity to display/sell their products at its R&D centers. Microsoft funded Bangalore based NGOs Parikrama Humanity Foundation and Paraspara Trust to promote education and computer literacy. These donations have been utilized to set up A library for underprivileged children A school van to facilitate the students and teachers commutation An Audiology Remediation Lab for the mentally challenged who have speech and hearing impairments In 2007 Motorola sponsored thirty projects through its Foundation for Advanced Education Research. Various research collaborations have been established with the IITs and other regional colleges. The company also provided internships to 50 students in the last three years, in the engineering and HR division. Apart from these, Motorola also extends its support to institutes by having tie ups for faculty development, assistance in designing of curriculum of technical courses and supporting academic centre of excellence.

Sponsoring Research Providing internships Other initiatives

Source: Interview, company website

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Oracle India
Oracle Corporation is one of the major companies developing database management systems. Oracle was founded in 1977, and has offices in more than 145 countries around the world. As of 2006, it employed more than 60,000 people worldwide. Oracle established its Indian subsidiary in 1993. In 1994, it became the first major US software company to establish an India Development Center in Bangalore to support its product development strategy for global markets. The company currently employs around 37,00 people.
Firm-specific initiatives Oracle Academy program

We know that the long-term future of our business and the IT industry is reliant upon the next generation of learners and leaders. By investing in the education of todays students and partnering with governments and academic bodies, Oracle is helping students meet the challenges of the information age." Managing Director, Oracle India

The Oracle Academy supports 200 higher education institutions by providing software support, professional development of faculty and curriculum resources to help students build industry relevant skills required in the workplace today. These institutions include engineering colleges, universities, polytechnics and high schools, including IITs, NITs and IIMs. The estimated in-kind grant value of the support provided to these institutions is over USD90 million. Web-based program Think.com promotes collaborative learning and provides tools to the teachers and students that help them focus on project-based learning. The program is currently being used by over 100,000 students and teachers in India in over 1100 schools in the country. Think.com has now been launched in Hindi making it easy for the students in rural areas and small towns in India.

Think.com

Source: Interview, company website

Unisys
Unisys Corporation (NYSE: UIS), based in Blue Bell, Pennsylvania, the US, and incorporated in Delaware, is a global provider of information technology services and solutions. Unisys was formed in September 1986 through the merger of the mainframe corporations Sperry and Burroughs, with Burroughs buying Sperry for USD4.8 billion. The
Firm-specific initiatives Supporting NGOs Providing internships Faculty development In the year 2007, the company has supported NGOs such as Samarthanam Trust for the disabled and Child Fund Association with a donation of about USD1,875 each. In the last two years, the company also provided internships to a total of 100 students in software development for a period of nine months. The total cost of this initiative was USD87,500 p.a. Training was provided to about 5 faculty members of New Horizon College of Engineering at a cost of USD1,000. There have also been tie ups for regular mentoring and training of students and faculty of this institute.

merger was the largest in the computer industry at that time and made Unisys the second-largest computer company, with annual revenues of USD10.5 billion. In India, Unisys is located in Bangalore, Mumbai and Delhi. The company is present in India for more than 20 years.

Source: Interview, company website

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Sources

Nasscom Strategic Review, 2008. Chapter on Elementary Education for the XIth plan Working group report, Ministry of Human Resource Development, 2006, p. 3 and 10. 9th CRY Cadence corporate citizenship challenge, Cadence website, www. cadence.com/cadence/events/Pages/ event.aspx?eventid=127, accessed 6 January 2009. Intel education initiative, Intel website, http://www.intel.com/ education/, accessed 6 January 2009. Project Jyothi, Nasscom Foundation website, http://www. nasscomfoundation.org/index. php?option=com_content&task=view& id=556&Itemid=88889139, accessed 22 December 2008. Rajasthan education initiative, Cisco website, http://www.cisco.com/web/ about/ac227/csr2008/cisco-andsociety/education-passport/rajasthaneducation-initiative.html, accessed 6 January 2009. Letter to PM, National Knowledge Commission, 06 November 2008, p. 1. Unisys India signs MOU with New Horizon College of Engineering, Unisys press release, http://www.unisys.co.in/ about__unisys/news_a_events/11th__ may__2007.htm, 11 May 2007. Intel education initiative, Intel website, http://www.intel.com/ education/, accessed 6 January 2009. India University Software Programs, Cadence website, http://www.cadence. com/support/university/Pages/india_ univsoftp.aspx, 7 January 2009.

Training and events, Cisco website, http://www.cisco.com/web/learning/ index.html, accessed on 7 January 2009. Events, Cadence website, www. cadence.com/cadence/events/Pages/ event.aspx?eventid=127, accessed 6 January 2009. Education: passport to prosperity, Cisco website, http://www.cisco.com/ web/about/ac227/csr2008, accessed 6 January 2009. Community involvement, Freescale website, http://www.freescale. com/webapp/sps/site/homepage. jsp?nodeId=06PfBm, accessed on 7 January 2009. About IBM, IBM website, http://www. ibm.com/ibm/in/en/, accessed on 7 January 2009. Microsoft school agreement overview, Microsoft website, http:// www.microsoft.com/education/ SA3Overview.mspx, accessed on 7 January 2009. Oracle Academy, Oracle website, https://academy.oracle.com/, accessed on 6 January 2009. Unisys India signs MOU with New Horizon College of Engineering, Unisys press release, http://www.unisys.co.in/ about__unisys/news_a_events/11th__ may__2007.htm, 11 May 2007. Interviews

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American Chamber of Commerce In India

Established in 1992, the American Chamber of Commerce in India (AMCHAM India) is an association of American business organizations operating in India. AMCHAM India has over 500 members. Almost 95 per cent members are companies of US origin while the remaining are individual or honorary members. The Chamber enjoys a close relationship with the US Embassy in India, which supports its objectives and helps in fulfilling them. The incumbent US Ambassador to India is the Honorary President of AMCHAM. AMCHAM India is the accredited chapter of Washington D.C.-based Chamber of Commerce of USA (COCUSA). It is also a full member of the Asia Pacific Council of American Chambers of Commerce (APCAC). Mission AMCHAMs principle objectives are to: Promote activities that encourage and stimulate investment by US companies in India. Support the business operations of its members. Encourage bilateral trade between India and the US. These primary objectives are fulfilled by: Providing a forum for US-based business organizations in India to discuss and identify common issues, economic and commercial interests in India and/or the US. Giving an opportunity to its members to express their views and opinions, especially in the areas of trade, commerce, finance, services, industry, agriculture and related issues; to understand and give effect to such opinions. Instituting Sectoral Committees which implement the primary objectives in their respective areas. Reviewing policies and procedures in various sectors that affect the members as well as growth of foreign direct investment in India. AMCHAM members are US companies operating in India and Indian/US nationals living in India, who can help promote its objectives. AMCHAM India co-operates with AMCHAMs in other countries, encouraging business links with neighboring countries. It also promotes links with bilateral chambers and participates in business delegations to these countries. Activities of the Sectoral Committees AMCHAM currently has the following Sectoral Committees. Defence Equipment Committee Education Committee Energy Committee Finance, Banking and Insurance HR Forum ICT Committee IPR Committee Infrastructure Committee Medical Equipment and Devices Committee Tax & Tariff Committee Keeping the members interest foremost, the Committees focus on the following: Providing a platform to exchange information about Government policies. Arranging meetings and seminars where various issues are discussed. Submitting AMCHAMs memoranda to the concerned authorities and following up on relevant issues. Organizing meetings where members can network and build a wide range of business and official contacts. Each Sectoral Committee is headed by a Chairman appointed by the Executive Board. The National Secretariat is located at: American Chamber of Commerce in India PHD House, 4th Floor 4/2, Siri Institutional Area August Kranti Marg Email: amcham@amchamindia.com Tel: +91 11 265 252 01 & 2 Delhi - 110 016 Affiliations AMCHAM is affiliated to the following chambers in the US. This provides the members access to useful and timely information. Chamber of Commerce of USA in Washington, D.C. AMCHAMs in other countries. U.S. India Business Council in Washington, D.C. US associated bilateral chambers in India and neighbouring countries. Regional chapters AMCHAMs National Secretariat is based in New Delhi with five Regional Chapters in Bangalore, Chennai, Hyderabad, Kolkata and Mumbai. Each Regional Chapter has an elected Executive Committee which works very closely with the National body on policies and procedures that concern the members. However, the Regional Chapters organize independent programmes and events based on the needs of the members in their respective regions.

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About Ernst & Young India

Ernst & Young India is the leading professional services firm comprising of strong partnerships working under common goals and governance with a single global strategy, code of practice and communications platform. It comprises of more than 5,000 people, 140 partners spread across 9 locations. Our achievements Country's tier-one tax firm for six consecutive years and best India Tax Firm in 2008 - Euromoney ITR Largest dealmaker in India for six consecutive years Bloomberg M&A league tables Risk relationships with 80+ ET 200 companies Ernst & Young and the education sector Ernst & Young has brought together expertise from its various service lines Assurance, Business Advisory, Risk Advisory, Transaction Advisory and Tax Advisory to create a cross functional team which works with key stakeholders in the education sector. We help institutions across all segments of the sector achieve growth in their operations with solutions which include: Formulation of entry strategies. Assists in developing corporate, real estate and academic partnerships. Business planning and detailed project reports. Process optimization to improve performance and governance. Research and thought leadership on various business and regulatory issues.

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