BPO Management System

AIM: To analyze and design a system for BPO management System (for processing a query) using Rational Rose tool. 1. PROBLEM STATEMENT This project emphasizes about the Foreign Trade System which is an interface between the Account holder and the market. 2. MODULES AND DESCRIPTION Login: The Login module contains the form which contain membership name and member password. It includes Username and Password.

Posting a query: The module insists about the customer posting a query to the website. The query will be provided with a ticket number. Responding the query: The administrator or the agent on the other side, will reply or respond the query, posted by the customer. The ticket will be closed after the response. Storage: The query and the response will be stored in the archive for future response.

2.1 SOFTWARE REQURIEMENTS: 1. Rational Rose

3. USECASE DIAGRAM

login

database

post a query

customer

respond query administrator

store details

logout

4. CLASS DIAGRAM

C ustomer loginid login() postquery() logout()

Administrator loginid respond() logout()

D atabase id query store() display()

5.

SEQUENCE DIAGRAM
customer login store id post query store query logout administrator database

display query login

respond to query

display response logout

6. COLLOBORATION DIAGRAM
1: login 3: post query 5: logout customer administrator

6: display query

9: display response

database

2: store id 4: store query 7: login 8: respond to query 10: logout

7. STATECHART DIAGRAM
login into bpo query posting

query storing in database

responsing the query

dispalying the result

8. COMPONENT DIAGRAM
customer administrator

database

9. ACTIVITY

DIAGRAM

lg oin

p s qe o t ur y

so qe t r ur e y

r s o d ur epn qe y

dpy i la s

l gu oo t

10. DEPLOYMENT DIAGRAM

customer

adminstrat or

database

JAVA CODING:

Result: Thus the Foreign Trading system was designed and analyzed using Rational Rose.