Key Trends that Impact the Learning Industry Dr.

Raj Ramachandran Accenture

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Learning Trend
Deep Specialization & Learning Academies

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About Accenture
A leading global management consulting, technology services and outsourcing company 180,000 employees worldwide in nearly 50 countries US$25 billion in net revenues (2009) Mission: Deliver innovations that help our clients become high-performance businesses and governments

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History of Expertise
Socrates said I observe that when a decision has to be taken about some building matter, they send for the builders to give their advice about the buildings. If anyone else tries to give advice, whom they dont regard as an expert, no matter how handsome or wealthy, they still will have none of him.
An Ancient Proficiency Scale for Expertise

4 Elements of Deliberate Practice 1) Grasp of Method need some place to start, fundamentals or foundation knowledge of the concept, mind you that it can be taught, in fact it must be taught 2) Repeatable need lots of opportunities to practice in your domain of expertise (10,000 hours) 3) Requires feedback need a teacher, coach, mentor to constantly guide you through it 4) Personal motivation or ambition because it is difficult, you need to a highdegree of motivation to sustain the levels necessary to become an expert

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What Clients Value about Accenture

On our best day, our starting point is the best way weve ever done it somewhere in the world and we innovate to make it better

Accenture is a talent-driven business.

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Building Specialized Skills @ Accenture

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Continuous Learning Model

No amount of training alone will get us to deep specialization. People need feedback, targeted learning assets and specific on the job experiences.
Communities of Practice Specialty Networks Mentoring

Staffing Coaching On the Job Learning

Training Performance Support Knowledge Assets

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Blending formal and informal approaches maximizes learning time and speed to performance.

Enabling Specialization
The foundation for developing skill is supporting deliberate practice for the individual giving people ways to constantly work on their growing edge.
Experience & Collaboration
Level 4 Expert

SME role in Community of Practice and training development Advise on varied cases; collaborate w/peers to advance specialty

Proficiency Level

Level 3 Advanced

Job assignments focus on breadth across contexts; QA review work in specialty area Teach and mentor others
Job assignments focus on growth: increased complexity, functional or technical area Share problems/stories with peers & more experienced practitioners

Level 2 Proficient

Level 1 Novice

Hands-on Classroom learning or simulations Realistic work tasks with feedback Online Learning, Knowledge Assets build body of knowledge Practice activities with feedback build basic skills

Training

Level 0 Trained

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Our people build expertise in both the standard industry perspective and Accentures point of view.
Formal Learning
Accentures High Performance Positioning View
Generating Sales with Industry Specific Offerings and Frameworks
Industry Virtual Seminar Series Selling Industry Offerings Workshops

Experience

Collaboration
Sponsor

Sell & Innovate

Leveraging High Performance Business

Industry Virtual Seminar Series

Architect
HPB Virtual Series:

Lead

Standard Industry View

Building Foundational Industry Knowledge

Strategic Business Simulations

Project Experience within Industry

Design

Industry CoPs, Hubs

Business Overviews / End to end Process stories

Contribute

S&P Industry Survey Reports

Existing Industry Overview and KX topic pages

S&P Industry Survey Reports

Industry Publications RSS Screensavers
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Deliver

Leverage

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Building Learning Academies @ Our Clients

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What is a Learning Academy?

A comprehensive approach to organizational skill development, built on a foundation of a functional/industry-based competency model, delivered through a suite of independently available learning products and services which should include:
Competency based providing data about employees skill needs today and in the future. Specialized content driven by functional/industry experts from within and outside of Accenture. May include certification via 3rd parties where appropriate/possible.
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The Anatomy of a Learning Academy

Competency Model

To-Be Competency Targets

Curricula Skill Gap and Learning Identification Courses

Assessment

Certification

Technology Infrastructure / Social Learning

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Procurement Planning & Inventory Mgmt Logistics

Supply Chain Academy

Manufacturing & Process Improvement

Risk Management

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Finance

Operations
Accounting, Tax, SOX Compliance

Functional Academies

IT Relationship Mgmt
IT Build IT Service Mgmt

IT

Types of Learning Academies (Some Examples)

Areas of Focus (sub-Academies)

Operations
Effectiveness

Sales

Pricing / Compensation

Retail Transportation Energy Healthcare CPG

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Industry Specific

In Practice: Connecting New Solutions with Business Problems (Finance Academy Example)
Business Opportunities Application of Trends in Learning & Technology

Concept

Demo Prototype
Pilot

Solution
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Questions?

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