Angela Jenkins 2631 Castletown Dr Hephzibah, GA 30815 MzJenkins61@yahoo.

com (706) 284-1946

OBJECTIVE: To grow and benefit with prospering company. SUMMARY OF QUALIFICATIONS:

Monitoring/Assessing performance of myself, other individuals, or organizations to make improvements or take corrective action. Understanding the implications of new information for both current and future problem-solving and decision-making. Developing specific goals and plans to prioritize, organize, and accomplish your work. Communication and Organization Specialist.

WORK OF EXPERIENCE: Customer Service Representative Teleperformance (eSecuritel), Augusta, GA 2/2010 Present Inbound customer service calls handling mobile phone and air card claims Data entry Answering single-line phones Billing customer deductibles for replacement devices

Customer Service/Title Clerk Copart Auto Auction, Midway, FL 6/2005 11/2009 Answered inbound from customers and insurance companies, scan all legal documents in system. Entered into recordkeeping systems appropriate data needed to create new title records or update existing ones.

Verified accuracy and completeness of auto-related documents accepted for registration; prepare rejection notices when documents are not acceptable. Cut seller's precede checks, send out billing invoices.

Medical Record Clerk TALLAHASSEE MEMORIAL HOSPITAL, Tallahassee, Florida 4/2003 - 8/2004 Compiled, verified, typed, and filed medical records of hospital or other health care facility Prepared folders and maintains records of newly admitted patients Reviewed medical records for completeness, assembled records into standard order, and filed records in designated areas according to applicable alphabetic and numeric filing system Located, signed out, and delivered medical records requested by hospital departments.

Customer Service Representative AFFILIATED COMPUTER SERVICES, Tallahassee, FL 5/2002 7/2003 Answering inbound calls from providers, claimants, check ICD9 codes, providing knowledge of Workmans Compensation procedures. Served as a functional expert in Workers Compensation claims and medical authorizations for claimants and providers. Explained procedure, policy, and guidelines of Federal Workmans Compensation. Answered calls and inquires from customers to explain procedures. Generated claimants' authorizations for medical providers. Educated providers and claimants on procedure to process a authorization request

Customer Service Supervisor DELTA VACATIONS, Fort Lauderdale, Florida 2/1996 - 1/2000

Conferred with customers to determined their service requirements and travel preferences. Answered inbound calls from customers with reservation plans and to determine destination, mode of transportation, travel dates and accommodations required Assisted customers with situations pre, post and during their vacation. Prepared and verified documents for customers reservations, also took payments for their reservations Handled customer complaints and concerns with resolution. Provided customer service training for reservation agents.

REFERENCES AVAILABLE UPON REQUEST