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MIS Decision Support System (COMSATS)
MIS Decision Support System (COMSATS)
MIS Decision Support System (COMSATS)
PREPARED BY: SALMANAHMAD KHAN ROLL NO: W588058 PRESENTED TO RESPECTABLE TUTOR: MR. TASSWAR HUSSAIN
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Acknowledgement
In the name of Allah, the most merciful & beneficent I would like to thank Almighty Allah who made me able to complete this assignment by utilizing my skill, behavior & knowledge. I am also thankful for giving me spirit of patience, consistency & courage during my visit of the organization. I am also grateful to the Allama Iqbal Open University (AIOU) of Islamabad, which provided me a chance to explore my skills, qualities, abilities & potentials through the practical assignment. I am also thankful to my teachers for giving me chance to show the best of my abilities during the period for preparation of assignment. At COMSATS Institute of Information Technology (CIIT), Islamabad Campus, I would like to be grateful to Mr. Ahmed Mumtaz, GM (IT) who provided me full opportunity in provision of first hand comprehensive information during my visit. I am also obliged to different persons like Mr. Abdul Rehman Yasir (Web designer/System Administrator) who provided continually information I needed during the course of my completion of assignment. will always be greeted warmth. Thanks to all of them who helped me in completing this project. I am responsible for errors and mistakes presented in this report and a positive and constructive criticism
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Abstract
A Decision Support System (DSS) is a collection of integrated software applications and hardware that form the backbone of an organizations decision making process. Companies across all industries rely on decision support tools, techniques, and models to help them assess and resolve everyday business questions. The decision support system is data-driven, as the entire process feeds off of the collection and availability of data to analyze. Business Intelligence (BI) reporting tools, processes, and methodologies are key components to any decision support system and provide end users with rich reporting, monitoring, and data analysis. In this report I have choose the CIIT help desk as decision support system. Help Desk is an information and assistance resource designed for the CIIT Faculty and Staff. The purpose of Help Desk is to provide a single point of contact for the employees of CIIT. Help Desk enables employees to submit a query, request for service, and register complaint or feedback. Each user is issued a ticket number bearing a unique request-ID which can be used to monitor and track the status and progress of the action taken by the concerned service provider. I have also collected the sample data and reports from CIIT help desk staff and applied the analysis model on them.
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Table of Contents
S. No.
DISCRIPTION
Introduction to Decision Support System Example of Decision Support System Component of Decision Support System Important Aspects of Decision Support System Decision making characteristics in the Global Business Environment Managers and Decision Support System Capabilities offered by DSS High-level Decision Support System Requirements
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05 08 09 10 11 12 13 14
1. 2. 3. 4. 5. 6. 7. 8.
Practical Study on COMSATS Use of DSS in COMSATS as Help Desk Portal System Data Collection Methods Merits/Strength Demerits/Deficiencies Conclusions & Recommendations References
15 21 30 31 32 33 34
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Information System
An information system is a collection of hardware, software, data, people and procedures that are designed to generate information that supports the day-to- day, short-range, and long-range activities of users in an organization. Information systems generally are classified into five categories: office information systems, transaction processing systems, management information systems, decision support systems, and expert systems. Information system can be classified as;
Management Information System (MIS) Decision Support System (DSS) Expert System (ES)
Here in this assignment the given topic to me is Decision Support System, thats way I explain only DSS.
Comparative sales figures between one week and the next Projected revenue figures based on new product sales assumptions
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The
consequences
of
different
decision
alternatives,
given
past
experience in a context that is described A decision support system may present information graphically and may include an expert system or artificial intelligence (AI). It may be aimed at business executives or some other group of knowledge workers. Companies across all industries rely on decision support tools, techniques, and models to help them assess and resolve everyday business questions. The decision support system is data-driven, as the entire process feeds off of the collection and availability of data to analyze. Business Intelligence (BI) reporting tools, processes, and methodologies are key components to any decision support system and provide end users with rich reporting, monitoring, and data analysis. DSS provide sophisticated analytical models and data analysis tools to support semi structured and unstructured decision-making activities. DSS use data from TPS, MIS, and external sources, provide more analytical power than other systems, combine data, and are interactive. ESS support senior managers with unstructured strategic-level decision making. They may be less analytical than DSS with less use of models such as linear programming or forecasting. However, they often rely on external data and rely heavily on graphics. A decision support system uses data from internal and/or external sources.
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Some decision support systems include query language, statistical analysis capabilities, spreadsheets, and graphics that help you extract data and evaluate the results. Some decision support systems also include capabilities that allow you to create a model of the factors affecting a decision. A simple model for determining the best product price, for example, would include factors for the expected sales volume at each price level. With the model, you can ask what-if questions by changing one or more of the factors and viewing the projected results. Many people use application software packages to perform DSS functions. Using spreadsheet software, for example, you can complete simple modeling tasks or what-if scenarios. A special type of DSS, called an executive information system (EIS), is designed to support the information needs of executive management. Information in an EIS is presented in charts and tables that show trends, ratios, and other managerial statistics. Because executives usually focus on strategic issues, EISs rely on external data sources such as the Dow Jones News/Retrieval service or the Internet. These external data sources can provide current information on interest rates, commodity prices, and other leading economic indicators. To store all the necessary decision-making data, DSSs or EISs often use extremely large databases, called data warehouses. A data warehouse stores and manages the data required to analyze historical and current business circumstances.
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Lotus (groupware, knowledge management software) Outlook Soft (enterprise performance management software) Partek (analysis, inference, modeling) Pilot Software (decision support analysis software) Rocket Software (business intelligence) SAP (enterprise software) SAS (tools for analysis, reporting, presentation, visualization) Hummingbird (BI & knowledge management software)
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Component may be implemented with different technologies and each component has a different function or purpose unless redundancy exists in the system. Focusing on technical components can assist in application design and can assist in implementing services to provide all or part of the functionality of a component. A component may be implemented as an independent software package or it may be implemented as a module in a DSS generator or development environment. Identifying needed software components for categories of DSS can enhance reusability and reduce the cost and complexity of building systems. Overall, the traditional list of major technical components remains useful because it helps identify similarities and differences between categories or types of DSS. Also, understanding the technical system components can help managers and information systems analysts build innovative DSS. From a broad system perspective, the DSS user is the key component determining the effectiveness of the DSS. DSS designers need to recognize the important role of the targeted user
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MANAGEMENT INFORMATION SYSTEMS (891) and involve them in customizing components for a specific DSS purpose.
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MANAGEMENT INFORMATION SYSTEMS (891) 5. The organizations need to access original data sometimes because efficiency is related to how well the original data is organized in the system; the Decision Support Generator should be able to interface with a true DBMS. It should also be able to access standard 'flat' files indirectly using the power of the host computer to facilitate both the user interface and data access without changing existing files. 6. The Decision Support Generator should let the user decide whether information should be displayed on the CRT screen for immediate use or whether it should be printed for later use. The best way to accomplish such flexible data presentation is through a work station. The management or professional information workstation would incorporate a keyboard, display screen and an interface to a printer which could print everything from straight text to graphics like pie charts, bar charts and line charts.
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PRACTICAL STUDY
COMSATS
Institute of Information Technology Park Road Chak Shahzad, Islamabad
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campuses in the provinces of Sindh and Balochistan, as well as overseas. Currently the CIIT is offering 25 different degree programs in the fields of Information and Communication Technology, Management Sciences, Electrical
PREPARED BY: SALMAN AHMAD KHAN ROLL NO: W-588058
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MANAGEMENT INFORMATION SYSTEMS (891) Engineering, and Design. The present student strength is around 9,000 with faculty strength of also nearly 900. The Institute in the short time has already produced high quality graduates numbering more than 3,200, who are serving the nation in the various the callings. Higher Recently, Chemical Engineering, Mathematics, Physics, Bio-sciences,
Education Commission (HEC) of Pakistan has ranked the CIIT at number 7 in terms of research productivity and at number 8 among the Engineering institutions of higher education in the country during 2006.
Vision
The CIIT is dedicated of learning to the search extending for truth through of advancement and the frontiers
knowledge; to the sharing of this knowledge through education in academically diverse disciplines; and to the application of this knowledge to benefit the people of Pakistan, in particular, and the Muslim Ummah and the world, in general.
Mission
The Institutes mission is threefold, i.e. Research and Discovery, Teaching and Learning, and Outreach and Public Service. The CIIT at present comprises of five Faculties and 16 Departments. Presently, 23 under graduate degree programs and 32 graduate programs are
PREPARED BY: SALMAN AHMAD KHAN ROLL NO: W-588058
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MANAGEMENT INFORMATION SYSTEMS (891) on offer in which more than 18,000 students are enrolled. There are more than 1,745 faculty members working in CIIT. More than320 faculty members and academic managers holding PhD qualification are currently serving the CIIT. The remaining has MS/M.Phill in relevant fields. CIIT has proudly produced more than 12,000 graduates since its inception in 2000. So far, 33 convocations have been organized in its campuses. More than 420 faculty members are undergoing advanced education leading to MS and PhD degrees and post doctoral research in USA, UK, China, France, etc. The funding for advanced education has come from CIIT Scholarships, HEC Scholarships and Ministry of Science and Technology Scholarships. During the Ten years since its inception, independent entities have evaluated CIIT and the quality of programs it offers, such as the Higher Education Commission (HEC), Pakistan Engineering Council (PEC) and the Institute of Scientific Information (ISI) Web of Knowledge. Undergraduate engineering degree programs of the CIIT have been accredited by the Pakistan Engineering Council (PEC), the accrediting body for engineering education in the country. The Higher Education Commission (HEC) in an exercise for the ranking of institutions of higher education in Pakistan has ranked CIIT at number 8 among the engineering institutions of higher education during 2006. In terms of research citations, the research produced at CIIT has been ranked at number two as notified by HEC in 2008. In terms of research output, CIIT has been consistently ranked at number seven among all the institutions of higher education numbering more than 134 in the country since 2006 until 2009, as notified by HEC, based on Research output in peer-reviewed journals indexed by Thomson-Reuters, the Institute of Scientific Information (ISI), Web of Knowledge, and USA CIIT. It further improved its position and rose to number six during 2010. To reward the most productive faculty members, the CIIT management has instituted Cash Awards in 2005 for publication of research Articles by CIIT
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MANAGEMENT INFORMATION SYSTEMS (891) employees, in national & international journals, while COMSATS Institute Medals for Innovation (CIMI) medals were instituted in 2006. These awards include cash plus appreciation of their work. Under Cash Awards series, the total number of research articles published by faculty members in international and local journals is close to1000. Since its inception, the CIIT has been focusing its efforts in establishing professional linkages with prestigious international universities and research & development institutions. Pursuant to such efforts, CIIT has already signed almost four dozen Memoranda of Understandings (MoUs) with reputed institutions throughout the globe. The hallmark of these linkages has been the signing of a Memorandum of Agreement (MoA) with University of Illinois, UrbanaChampaign (UIUC), and USA & with Lancaster University, UK to launch a Dual Degree program for its students.
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HelpDesk Modules
Following are the modules of the HelpDesk system:
Create Tickets
1.
Using this option the faculty / staff members can create a ticket to the other service section for their issues / requests. 2. The user provides its location, subject and the ticket details. 3. When the user submit the ticket the system note down the date and time on which it is initiated. 4. After submitting the ticket is sent to the concerned service section 5. Create ticket is just like a sending an email to the other user.
Your Tickets
1. When a user sends a ticket to the other service section, then it comes to the Your Tickets Section 2. Your ticket shows the complete status of the ticket sent and which users have taken action against it. 3. Your Tickets is just like the sent-mail with the difference that it shows the complete history of the ticket. There are four status of the tickets submitted. Open In Progress Pending Resolved
PREPARED BY: SALMAN AHMAD KHAN ROLL NO: W-588058
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MANAGEMENT INFORMATION SYSTEMS (891) When the user submits the ticket, the default status of the ticket is open. If the ticket status is open then it means that no action has been taken yet. If the ticket status is In Progress then it means that work is in progress. The ticket status Pending means that it is waiting for other resources. The ticket status Resolved means that the work has been carried out and the ticket is closed.
Statistics
1. This section shows the number of the tickets which are Open, Resolved, In Progress and Resolved. 2. This statistics section in faculty / staff modules shows the number of tickets related to that user only. 3. This section also shows the graphical representation of the reports user wise or department wise.
Download Forms
In this section the users can download forms that are required in daily routines like security forms, accounts forms etc. Feedback In this section the user provides its valuable feedback to improve the system functionality
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All the modules are same as in above module. The difference is in the type of reports that the service section head can view. He can monitor the overall performance of the section staff working under him and can see in which building there are more complains so that he can assign more staff to that building.
PREPARED BY: SALMAN AHMAD KHAN ROLL NO: W-588058
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All the modules are same as in above module. The difference is in the type of reports that the service section head can view. He can monitor the overall performance of all the service departments working under him and can see the number of queries resovled each month or day or year.
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12 2 1
15
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(Figure-1.1)
The above graphical report (in figure-1.1) shows that the IT Centre is the most
active section who is dealing frequently with the user queires. Electrical engineering department has three pending queries and IT Centre have only one query pending. The system also shows the number of queries resolved by an individual staff member.
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Sensitivity Analysis
While interviewing the NOC team; I found that the potential reasons for the network failure are followings. 1. Power failures 2. In-efficient use of available bandwidth The above two factors are very critical and sensitive and must be addressed for the smooth running of the network service. E-g; in the morning more bandwidth should be available because the traffic load in the morning is more than the evening. Following should be done for the smooth running of network operations. 1. Network traffic should be properly managed. 2. Power backup should be provided so that the devices may not get malfunction.
Optimization Analysis
1. Statistical analysis should be performed to obtain specific time of the day
when traffic load is maximum. 2. Dedicated hardware to implement major services like DNS, proxy server and firewall etc. 3. Implement network traffic load balancing.
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Internet. Book Collecting the information from CIIT administrative staff Islamabad.
Primary data:
The information collected from the CIIT administrative staff was the sample help desk data, sample reports and graphical reports. After collecting the sample data the analysis was done on the provided data which is discussed in this report.
Secondary data:
The secondary data was collected from the book and the internet. The data was given a meaningful form after collecting the raw data from the book and the internet.
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Merits/Strength
The Decision Supports System (DSS) of CIIT shows the complete overall
performance of the service sections. Every service section can monitor the performance of staff working under him. The advisor service section can monitor the performance of all service sections and their staff working under them. The system also shows the number of queries resolved by individual faculty / staff members. The system can also tell which building has greater number of network issue so to effectively manage the resource persons. The individual performance of the faculty staff members are used in CRC meeting for contract renewal or award of performance bonus.
All complete history of the ticket can be seen like when it was initiated,
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Demerits/Deficiencies
When the system is transparent every ones performance is
exposed of. So no one will want to run this system. Due to load shedding problem power backup are required like UPS,
generator. Providing training to staff. Proper backups of database should be maintained. The system runs on Internet if the internet is down than there will
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Conclusions
Decision system is the need of the time and must be implemented in the organization. Decision supports system help the manager to make right
decisions at the right time. If the decision support is implemented properly than the managers
can take decision at any time. Decision supports system provides the transparent information Decision support system is must for right decision at the right time
Recommendations
A culture should be developed so that the people use it more efficiently and effectively. Proper power back up should be provided for smooth running of
the system. Proper bandwidth should be allocated to the system so that the
system may run without any interruption. Network load balancing should be done properly.
Statistical analysis should be performed to obtain specific time of the day when traffic load is maximum.
PREPARED BY: SALMAN AHMAD KHAN ROLL NO: W-588058
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MANAGEMENT INFORMATION SYSTEMS (891) Dedicated hardware to implement major services like DNS, proxy server and firewall etc. Training should be provided to the faculty / staff.
References
1. 2. 3. 4. 5. 6. GM-IT Mr. Ahmed Mumtaz Mustehsan Mr. Abdul Rehman Yasir (ITC Department of CIIT) Mr. Jawad Bashir - (ITC Department of CIIT) Mr. Muhammad Hassan Altaf - (ITC Department of CIIT) CIIT Website: www.ciit.edu.pk CIIT Help Desk: http://ww3.comsats.edu.pk/helpdesk
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