Landmark Technical Management Services

Context Business Consultancy

Consultants & Trainers

Business Improvement Projects (Business Process Redesigning) Quality Management Systems (ISO 9001-2008 & WHO-GMP) Managerial, Business & Practical Marketing Skills Improving Workshops & Training Programs. Specially Designed Workshops ,Training Programs & Projects..
Office: I-702, Country Park, Duttapada Road, Borivali (East). Mumbai 66. Mob:- 9820090973 - 28642799 E- mail :jbpatel@mtnl.net.in

In-House Training
Workshops & Training Programs

Interpersonal & Management Skills Development

(Supervisors and Managers)

1) Strategic & Operational Planning

2) Interpersonal Communication Skills

3) Problem Solving & Decision Making 5) Delegation: The Art of Delegating Effectively

4) Stress Management

6) Developing Leadership Competencie s

7) Mastering Change 9 Customer Service: Critical Elements of Customer Service

11 Writing Reports and Proposals

8)
Meeting Management: The Art of Making Meetings Work
10 Negotiating for Results

The Context Of Planning

Do I Really Need To Plan?

What Goes In To The Plan?

Communicating About The Plan

The Form Of The Plan Analyzing The Plan

2
Interpersonal Communication Skills

With whom do you communicate?

Why do you communicate?

How do you communicate?

How to improve Communication

What hinders your Communication

3
Problem Solving & Decision Making

Problem Solving & Decision Making

Quick/or Dirty Approach Rational Decision-making

Defining the problem

Deciding how to deal with the

problem
Generating possible Solutions

4 Stress Management

Pressure V Stress

Looking After Yourself

Ways to minimize or Avoid Stress

5 Delegation: The Art of Delegating Effectively

Does your Boss Delegate properly?

Are you Delegating enough?

What Stops you Delegating?

Managing the delegated Task

Delegating

First Steps in Delegating

Planning the Delegating

What Am I Delegating?

Whom to Delegate to?

6
Developing Leadership Competencies

A leaders Checklist

Do you have a Preferred Approach?

Factor in You Developing Leadership

Factors in the Organization Factors in the Task

Factors in your Team

7 Change Management: Change and How to Deal With It

Managing Change
How do you Rate as a Change Agent? Evaluating Proposed Changes
Preparing for Change Planning the Change

Overcoming Resistance

19

8 Meeting Management: The Art of Making Meetings Work

Managing Meeting
Evaluatin g Meetings If youre Thinking of Calling a meeting If you are a member of a meeting If you are Chairing the meeting

9
Customer Service: Critical Elements of Customer Service

Customer Service
Why Customer Service Matters What's different about good service? Performance Standards Turn Complaints Into Opportunities Listening to Customers Assertiveness and Good Service Effective Customer Communications Internal Customers Personal Action Planning Overcoming Obstacles

10 Negotiating for Results

The Ground Rules of Negotiatio n

Preparing for Negotiation

Negotiating
Dos & Donts of The Bargaining

11 Writing Reports and Proposals

Overview
PLANNING Choosing Channels
EXTERNAL CORRESPONDENCE

INTERNAL CORRESPONDENCE Memos, reports, minutes, e-mail, desk messages, faxes

MARKETING COMMUNICATIONS Stationery, strategy, direct mail, advertising,