Recruitment Process Outsourcing Wipro's HR solution entails end to end Recruitment Process Outsourcing (RPO) model enveloping sourcing

to position closure activities. Wipros on-site and off-shore campus recruitment supports clients in US, India, UK, Switzerland, Hong Kong and Singapore. We work with campus placement coordinators to source and pre-screen candidates based on required skills. We help clients on project hiring drives, job fairs, mapping competing organizations, researching niche job boards etc. We service different verticals (retail, financial, IT) from entry-level to senior management positions. Wipro monitors operational metrics, such as, number of candidates sourced, source to interview ratio, interview to offer ratio, offer to join ratio, as well as business metrics like, average time to hire, ageing requisitions and cost per hire. Our efficiency has reduced open requirements to half and contributed 12% to new recruits, for last quarter. The RPO spectrum includes: Requisition development with hiring management Identification and implementation of sourcing strategy Employment brand development consulting and program management Advertisement strategy development Screening Interview scheduling Requisition management Offer management processes Staffing operations reporting and metrics Workforce planning support Staffing department budgeting support Background check Applicant tracking Employee on-boarding HR Administration Wipros HR solutions experts are proficient in supporting multilingual employees globally and optimizing client HR administration through technology and process innovations, such as, workflow technology, knowledge management tools, HR portals and self-service applications. HR Administration service spectrum: On-boarding: We manage new contracts, offer letters, reference checking, contract issues, joiner infrastructure set-up, notify third parties and update clients HRMS. Probation: We ensure our clients line managers are kept informed of and effectively manage probationary periods, as well as update their Ts & Cs and notify employees. Employee changes: We process personal detail changes like appraisal ratings, profit pool ratings, changes to Ts & Cs, personal information and Payroll on clients HRMS. Organizational structure changes: We create a robust tiered authorization model , process and authenticate all changes in the organization structure and update it on the clients HRMS. Absence: We process applications & absence returns, make referrals to occupational health, return to work checklists, handle payments/deductions related to maternity, paternity and special leave. Leavers: We send leaver confirmation emails and letters to individuals such as pension administrators and share plan administrators. Wipro's BS7799/ISO certification, dedicated security practice and Business Continuity Planning (BCP) methodology ensures safety of client's confidential employee information. Benefits Administration Wipro's state-of-the-art HRO services portfolio and CoE HCM pool builds technology enabled HR solutions, integrates ITO + BPO model to enable operational transformation and provides valuable recommendations, to optimize and meet short and long term HR business objectives for our clients. Benefits Administration service spectrum: Custom Benefit Plan Strategies and Design New Hire Payroll and Benefits Initiation Development of Employee Communications Eligibility and Enrollment Services Employee Claims Resolution Monthly Invoice Audit and Reconciliation On-line Employee Access to Benefits Information Employee Health and Welfare Administration Defined Benefit & Contribution Human Resources Retirement and Financial Management o Cleaning Up Legacy Pension Data

o Integrated Approach to Pension Plan Design Human Resources Group o Benefits Orientation/Education o Benefits Plan Descriptions o Benefit Plan Communication o Benefit Plan Continuation Administration Payroll Wipro's HRO team understands that payroll is the key HR service, as it directly impacts the employee and the organization and is one of the leading payroll administration service providers. Currently, Wipro's internal Shared Service Center (WIVIDUS) established in 2003, services over 100,000 Wipro employees' payroll. Wipro supports ~350,000 employees across 51 states, for one of the largest retailers in US. We process bonuses, commissions and payrolls on a weekly/biweekly basis, for salaried/hourly employees i.e. ~1.2 million paychecks at 99.9% accuracy. The team also handles salary queries, debt queries, final settlement checks, manual checks, stop payments/recalls, payroll funding with the banking institutions and provides daily payroll tax balancing and cash funding information to the client. Payroll services spectrum o Payroll Processing and Reporting o Payroll Tax Reporting o Time Off Tracking o Online Benefits Enrolment o Pay Master o Pay Register o Tax Liability o Department Summary o Accrual Balances o Workers Comp o Check Stuffing/Signing o Garnishment Administration o Time & Attendance o Year-end Processes Wipro responsibilities in SOX Compliance o Document and execute client's Sarbanes requirements o Build all client required control points into operational SOPs o Synch to client's SOX process and tools o Execute on paper/online process as required o SAS-70 validation available, if preferred, to verify processes

Growth at Wipro BPO STEP - Internal Job Posting Steps seeks to identify vacancies within the company and provide fair and equal opportunity to eligible employees to apply for those open positions. Applicants get an opportunity to demonstrate their potential and display their capability to fulfill the requirements of such roles. The application for STEP Positions is governed by internal performance and tenure based criteria that are laid down.

Career Mosaic - Job Rotation Policy Career Mosaic is a proactive and periodic exercise aimed to create opportunities for employees to gain exposure in diverse roles across Wipro, based on the manpower requirement. This policy enables the high performing employees with suitable competencies to work for assignments of their choice within the Wipro group. Interested candidates can apply against the job posting shared on the Intranet and go through the selection process. The application for Career Mosaic positions is governed by internal performance and tenure based criteria that are laid down.

Wings Within Wings Within is the Internal Job Posting (IJP) process within the various businesses of Wipro. Through this growth mechanism, employees can move between businesses for example, from Wipro BPO to Wipro Technologies or from Wipro Infotech to Wipro BPO. All the Wings Within openings are also available on the Wipro Intranet for employees to apply online. Once a candidate is selected through Wings Within by another business division, he/she is transferred to that particular division of Wipro. The application for Wings Within positions is governed by internal performance and tenure based criteria that are laid down.

SEED In line with our commitment to provide opportunities to each member of the Wipro BPO family to pursue higher studies, Wipro has introduced the SEED Program. The program is open to all full-time and part-time employees of Wipro BPO. Under this initiative, employees enrolled into any of the courses are reimbursed the program fees after successful completion. Over 2900 employees have availed of this opportunity in the last 5 years and have grown their academic qualification! Programs Offered Symbiosis Centre for Distance Learning (SCDL) Amity School of Distance Learning (ASoDL) Inlingua International School for foreign Languages Insurance Institute of India Xavier Labour Relations Institute New Horizons Educational Institute APTECH Birla Institute of Technology and Science (BITS), Pilani KUONI Academy: IATA/UFTAA Global Distribution Systems Fares and Ticketing Course Birla Institute of Technology and Science (BITS), Pilani IATA/UFTAA Global Distribution Systems Fares and Ticketing Course ICFAI CISI, UK Under Graduate Courses SEED International Launch- For WBPO Philippines Enrollment Process To enroll for any of the programs offered, the applicant must contact the Location SEED SPOC for guidance The benefits that the employees witness by engaging into SEED programs are: Pursuing a course of their choice

On/Off Campus classes conducted for various customized programs Salary advance facility available to pay their course fee to the Institute/University in easy installments Administrative and counseling support for any concerns during or post the course Course Fee reimbursement to successful employees on course completion A one-time SEED Appraisal monetary benefit post completion of the course Post Graduate Diploma in Insurance Management Earn a qualification while you continue to grow in the organization

Base - Process Management Tools Wipro BPO complements its customer engagements with an agile technology lever - Base))). This is a technology-enabled process layer to empower Wipro BPO customers with enhanced process effectiveness, improved governance & control and increased process & people efficiency. Its integrated process layer augments with existing customer core systems and processes and is a catalyst in accelerating value delivery. Base))) is a combination of Wipro's deep IT services expertise combined with its vast experience in outsourcing services. The solution is presently being used by 19 customers across eight countries by over 2200 users. Base))) - Fits in your Scheme of Outsourcing Base))) seamlessly augments your existing technology investments with its process layer capabilities and vertical solutions like O2C, R2R or P2P, to resolve business problems and maximize return from outsourced processes. It facilitates transformation by providing end-to-end process management cutting across processes and gives a single view of the outsourced operations. If your organization is not looking at disruptive changes to its existing technology landscape but is keen to find solutions for specific business problems by leveraging existing technology investments with absolute visibility into outsourced processes, it is bound to reap benefits from its outsourcing relationship with Wipro, using Base))). Base- Process Management Tool Advantages Its role and task-based user interface is designed for quick learning, high productivity and consistent user experience. It ensures compliance of service delivery to outsourcing SLAs and process goals. It addresses concerns regarding building linkage between outsourcing SLAs and business performance metrics and is capable of identifying and fixing value leakages across processes. Resolving Business Problems and Enabling Outsourcing BPO is increasingly moving towards efficiency and effectiveness and the role of technology in making this happen will only get bigger. With Base))), the focus can easily be drawn to addressing business problems with optimum solutions along with some key benefits. Provides business impact by unlocking hidden values Provides strategic impact by going beyond mere sustenance of operations Productizes best practices ROI within 12-14 months of implementatio HR Outsourcing Services The emergence of services/products portfolio management has forced organizations to rethink their service delivery strategy. This new thinking comes in the backdrop of studies suggesting that HR related activities generally take up to 25% of the company's time. Hence, companies are looking for solutions which can assist in consolidating segmented HR processes, maintaining quality and compliance. Supplier consolidation/rationalization is being thoroughly analyzed as a means to gain economies of scale, reduce overall cost and speedily implement new efforts to meet short term business needs. Why Wipro? Wipro's HR Outsourcing practice supports a full spectrum of HR service offerings including payroll along with workforce, learning, recruitment and benefits administration. These are delivered through a combination of domain experts, proven transition methodology and quality driven operational execution, integrated with apt technology enablers. We can help customers attain speed to market, lower operating cost, scalable and sustainable services and continuous improvement innovation. Our HR BPO provides: Transformation led and technology enabled Shared Service Centers Enhanced use of HR self-service in client organizations HR BPO portfolio Transformational engagements Language services Six-Sigma and Lean initiatives HR domain skills and process knowledge

Wipro's HR Outsourcing solutions are: Shared services: Local, regional and offshore services coupled with captive local and remote shared services centers. HR Consulting Services: HEAT MAPPING, Offshorability Analysis and Gap Analysis etc. HR Transformation: Internal transformations, broad HR outsourcing or point solution outsourcing reduce costs and enable resources to focus on strategy and business customers, improving service, and enhancing internal customer experience Operational excellence through Technology Enablers Our propriety technology platform (BASE))) gives multi-level visibility to the processes and integrates the outsourced services seamlessly with customer's internal business processes. We help enhance operational efficiency, increase visibility and control, improve business agility and process redesign, and build in automation. Abstract: After starting off as a small producer of cooking oil in 1945, Wipro, one of India's most admired companies, is today a large diversified corporation by Indian standards. In quick time, Wipro has built three new businesses enterprise solutions, infrastructure management and business process outsourcing that together account for 30% of total software revenues. These businesses are expected to be the company's major growth drivers in the future. The main challenge which Wipro faces, is to develop the necessary human resources. Over the years, Wipro has built a strong and powerful top-management team of professionals. Introduction Wipro, one of India's most admired companies had grown from a small producer of cooking oil founded in 1945, to a large diversified corporation by Indian standards: 23,300 employees, $1,349.8 million in revenues, and $230.8 million in profits for the fiscal year ended March, 2004. Sales had increased by an average of 25% a year and earnings by 52% annually during the period, 1999-2004. As 2004 got under way, Wipro's senior managers looked back with satisfaction at the company's recent financial performance. The software division had spent the last three years restructuring itself completely so that it could start selling end-to-end solutions to customers, instead of bidding for piecemeal projects. In quick time, Wipro had built three new businesses - enterprise solutions, infrastructure management and business process outsourcing that together accounted for 30% of total software revenues... Background Note Early History Premji had gone to Stanford University, where he studied engineering in anticipation of taking over the family business, Western India Vegetable Products Ltd., or Wipro. In 1966, while Premji was still a student, his father died. So the 21-year-old Premji returned home to take over the cooking oil business... Organizational culture Wipro laid a strong emphasis on shared beliefs and leadership values. In 1973, much before it became fashionable to do so, Premji had articulated a set of beliefs that would shape Wipro's strong and distinctive organizational culture... Human Resources Management Over the years, Wipro had built a strong and powerful top-management team of professionals. By and large, Wipro filled up senior positions from within, except for some specific specialised requirements. One of the rare exceptions had been Vivek Paul who joined Wipro as Vice Chairman in July 1999... Future Outlook As the new millennium got under way, employee attrition was a key concern for Wipro. Since the late 1990s, the biggest source of attrition was people with experience ranging from two to four years, going overseas, especially to the United States where IT professionals were in great demand. Other recent graduates would work for a couple of years at Wipro, and then leave for graduate studies in the United States. Some employees left to join startups. Personal reasons also contributed to the attrition...