PSZ 19:16 (Pind.

1/97)

UNIVERSITI TEKNOLOGI MALAYSIA

CATATAN * Potong yang tidak berkenaan. ** Aka tesis ini SULIT atau TERI1AD, sila lampirkan surat daripada pibak berkuasaforganisasi berkenaan dengan menyatakan sekali sebab dan tempoh tesis ini perlu dikelaskan sebagai SULIT atau TERHAD. JUDUL : FAKTOR-FAKTOR YANG MEMPENGARUBI KOS 1CUALITI DAN Tesis dimaksudkan sebagai tesis bagi lja.rah Doktor Falsafah dan Sarjana secara pcnyelithlan, atau disertai KESANNYA TERHADAP PRODUKTIVITI: ANALISA DATA bagi pengajian secara kerja kursus dan penyadikan, atau Laporan Pmjek Sarjana Muda (PSM).

BORANG PENGESAHAN STATUS TESIS

PERSEPSI INDUSTRI PEMBUATAN DI MALAYSIA

SESI PENGAJIAN 1 2005/2006

NOOR MARIANI BINTI ENGICU ROSLY

sis (PSM/Sarjana/Doktor Falsafah)* disimpan di Perpustakaan Universiti Teknologi Malaysia dengan syarat-syarat kegun

alah hak milik Universiti Teknologi Malaysia.

siti Teknologi Malaysia dibenarkan membuat salinan untuk tujuan pengajian sahaja.

narkan membuat salinan tesis ini sebagai bahan pertukaran di antara institusi pengajian tinggi. )

SULIT(Mengandungi maklumat yang benilarjah keselamatan atau Disahkan oleh kepentingan Malaysia seperti yang termaktub di dalam AKTA RAHSIA RASM1 1972)
-

TE

(Mengandungi maklumat TERHAD yang telah ditentukan oleh organisasi/badan di mana penyelidilcan dijalankan)

TIDAK TERHAD

En. Azian Bin Mohd. Zak', 3 Ka. Seberane Tugs Chik Bali. 21200 Kuala TerenEnainu TereoRganu, Naina Penyelia

(TANDATANGAN PENULIS)

(TANDATANGAN PENYELIA)

2005

Tarikh: 22 November 2005

OKTOBER 2005

I 0 4 g bSo
FAKTOR-FAKTOR YANG MEMPENGARUHI KOS KUALITI DAN KESANNYA TERHADAP PRODUKTIVITI: ANALISA DATA PERSEPSI INDUSTRI PEMBUATAN DI MALAYSIA

ENGKU NOOR MARIANI BINTI ENGKU ROSLY

x.

Laporan ini dikemukakan sebagai memenuhi sebahagian daripada syarat penganugerahan Ijazah Sarjana Muda Sains (Komputer)

Fakulti Sains Komputer dan Sistem Maldumat Universiti. Teknologi Malaysia

vi ABSTRACT

Quality costs are usually used to measuring performance in manufacturing organization. Quality costs are an important to improve productivity. Many factors about its effectiveness have been questioned. Questionnaire has been distributed to find out assessment and perception from 4 categories in industrial manufacturing towards certificate quality costs. This project use some statistical method like Gamma which generated by statistical software namely SPSS 10.0 for Windows. One of the methods is descriptive statistic, specifically bar chart was used tofelarify the findings graphically. While, Gamma correlation method has been used to identify main factors that afflicted the effectiveness of quality costs. There is also a study about the differences between assessments from each industrial category to those factors. Finally, it is hoped that the findings will be the knowledge, depicted and encouraged organization to continue adapting certificate of quality costs to improve productivity.

RUJUICAN

1. A.G Robertson (1971), Quality Control and Reliability, First published in Great Britian. 2. Norbert Lioyd Enrick, PhD (1972), Quality Control And Reliability Sixth Edition, Industrial Press Inc, New York, N.Y. 3. Dale H. Besterfield, Ph.D, P.E (1979,1986), Quality Control Second Edition, Englewood Cliffs, New Jersey 07632. 4. Zulaifah Omar dan Maisom Abdullah (January 2000), Working Paper 18.2000 Pattern of Total Factor Productivity (TFP) Growth in Malaysian Manufacturing Industries (1985 - 1995), Fachlty of Economics and Management, UPM. 5. Andrew F.Grimm,Editor (1987), Quality Costs: Idea & Applications,Volume 1, ASQC Quality Costs Committee. 6. William A.Golomski, Victor R. Dingus 41988), A Quality revolution in manufacturing, Institute of Industrial Engineers. 7. P. Cielo (1988), Optical Teihniques for Industry,

Academic Press. 8. William 0. Winchell (1989 IEEE), How To Start Quality Cost Effort, Alfred University, Alfred, N.Y. 14802.

6 9. William J. Grunenwald (1989 IEEE), Cost Of Quality As A Baseline For Total Quality Management (TQM) Implementation, ADM Consultants, Incorporated, Fairborn, Ohio. 10.David Bain (1989 IEEE), The Real Value of the Cost of Quality, Wallance and Company. 11.Tan Sri Data' Seri Ahmad Sarji Bin Abdul Haraid (1991), Panduan Mengenai Peningkatan Produktiviti, Lampiran kepada Pekeliling Kemajuan Pentadbiran Awam. 12.Hussein Naguib (1992 IEEE), The Implementation of Total Quality Management in a Semiconductor Manufacturing Operation, Xerox Microelectronics Center, 2383 Utah Avenue, ESM2-045, El-Segundo, CA 90245. 13.John D. Hromi (1995), The Best on Quality, Volume 5, ASQC Membership. 14.Hradesky, John L (1995), Total Quality Management handbook, R.R Donnelly and Son Company. 15.L.Leslie Gardner et. al. (1995)., Using Simulation to Assess Costs of Quality, Winter Simulation Conference. 16.Mohd Zaid Yusof (1996), Teknologi Industri kawalan Mutu dan PeiMilan, Dewan Bahasa dan Pustaka,Kuala Lumpur.

17.Hinton, P.R, (1996), Statistical Explained, Routledge. 18.Marketing Department (1996), SPSS Base 10.0 User's Guide, SPSS inc.

8 19.Martin Oppermann et.al. (2001 MEE), Optimization of Inspection Strategies by Use of Quality Cost Models and SPC, Dresden University of Technology. 20.R. Lamedica (2001 IEEE), A Survay on Power Quality Cost In Industrial Customers, University of Rome, Italy. 21.Azlan Mohd. Zain (2002), Modul dan Pembelajaran Kawalan Kualiti (SCO 4503), FSKSM, UTM. 22.Martin Oppermann et.al. (OCTOBER 2003), New) Quality Cost Models to Optimize Inspection Strategies, IEEE Transantions on Electronics Packaging Manufacturing. 23.Nurulhuda Firdaus Mohd Azmi, Roselina Sallehuddin, (2004), Modul dan Pembelajaran Penganalisaan Data Berstatistik (SCO 4553), FSKSM, UTM. 24.Universiti Teknologi Malaysia (2004), Panduan Menulis Tesis UTM, Penerbit UTM Skudai, Johor Darn! Takzim. 25.Training Department SPSS, Statistical Analysis Using SPSS, SPSS inc. 26.Dominic P. Frazzoni, Thermoformed Transportation Shipping Systems, The Fabri-Form Company.