Training Guide

For: Servers

Name: Start Date:

CALANDER
This is a calander outlining your training schedule. At the end of each day; you should be comfortable with the following information, tasks, and skills that were reviewed with you each day.

Day 1 Agenda 1 Orientation 2 Restaurant Tour 3 Menu Review 4 Follow a Server; Watch & Observe 5 Intro to POS 6 POS Practice. 9191 7 How to put a phone call on hold
At the end of the day, you'll be able to:

Day 2 Agenda 1 Review, Menu & Quiz 2 Server Follow; Take an Order 3 Server Folow; Ring in Order 4 POS Practice. 9191 5 Review & Perform Sidework 6 Host, Expo & Run Food (support) 7 Opening or Closing Duties
At the end of the day, you'll be able to:

Day 3 Agenda 1 Menu Test 2 Bar Menu & Review

Day 4 *Agenda (If Required) 1 Re-Take Menu Test If needed 2 Serve Multiple Tables

3 Server Follow; Take Tables 3 Additional POS Practice 4 Server Follow; full POS use 4 5 Perform Sidework 6 Opening & Closing Duties 7 More POS Practice. 9191
At the end of the day, you'll be able to: At the end of the day, you'll be able to:

understand our history, rules, and procedures know where everything is, in the restaurant understand the basic menu categories POS: Beginner Level; open a table, ring in an order, send, and close an order
At the End of the Day, Sign Off Here:

know & recite the essential menu items use POS Moderate Level understand & perfom sidework open or close the restaurant host, expo & run food
At the End of the Day, Sign Off Here:

know and recite the complete menu understand the essential bar offerings serve our guests use the POS at Expert Level

know and recite the complete menu understand the essential bar offerings serve our guests use the POS at Expert Level

At the End of the Day, Sign Off Here:

At the End of the Day, Sign Off Here:

Your Initials: Trainer Name:

Your Initials: Trainer Name:

Your Initials: Trainer Name:

Your Initials: Trainer Name:

Training Guide
For: Servers

Day 1 Date:

DAY 1
1 Orientation: sit and review these from FOH Handbook Introduction to FOH Letter Mission Statement Our Address, Phone Number, Forms of Payment we accept Non-Negotiables --- no call, no show, no job! General Rules Uniforms - Uniforms - Uniforms Personal Bag Policy Employee Food Policy Training and Server Tips, General Tip Out Policy Side-Work: Everyone Does It!! 2 Restaurant Tour Review Table Numbers, Sections, Seating Chart. Lunch & Dinner Seating Server Stations, where things are and what is stocked in them The Kitchen. 3 Parts: Pizza & Boli's; Salads & Cold Subs; Everything Else Take Out and Delivery Food, where does it go? Bar, what drinks get made at bar Ice Bin Take Out Counter Smoking Area, Employee Parking Sidework Book Dishwashing Station 3 Menu Review: no shortcuts! You must learn this menu! Attn Trainer: Review & Explain Every Menu Item Attn Trainee: Pay Close Attention, Take Notes, Ask Questions Appetizers. What dip sauces come with each item? Wings. What flavors? Choice of dressing? Celery Salads. What sizes and dressings? Add grilled chicken? All dressings come on the side of the salad. Pizzas. What kind of crusts? Slices? Specialty Pizzas Slices are baked 70% then finished to order. Boli's. (Calzones) What is the description of the boli? Specialty Bolis? Philly Cheesesteaks. What is so special about our Philly's? Amoroso Roll, Liberty Bell Sirlion Steak, Hoagies. Hot & Cold, Cheese choices, Dressings, Side choices Pastas. Sizes. All come with garlic bread. *Pasta Trio options Weggies. What is a weggie? Same sides as hoagies.

Training Guide
For: Servers

Day 1 Date:

DAY 1
4 Following your Training Server Attn Trainer: Review & Explain Server Steps from training guide Attn Trainee: Pay Close Attention, Take Notes, Ask Questions Follow your training server to tables. Take notes. Ask questions later.

5 Introduction to the POS, with your trainer Clocking in, Clocking Out Use POS Training Number 9191

6 Practice POS, by yourself By yourself, practice using the POS Ring In EVERY ITEM As you go, use modifiers, take notes on questions you have

Ring In 1 Item Name the Table Send the order Re-Open the order/table Close the order/table Repeat 5 times, ring in different items Repeat, using multiple menu items Review any / all modifiers asociated with those items

review these with your trainer at the end of this exercise Practice, Practice, Practice for speed & accuracy

7 Put a Phone Call on Hold " Thank you for calling Giuseppi's Mt Pleasant, this is __________, can you please hold?" Wait for the caller to respond, "yes" Say "thank you" and press the RED HOLD Button Tell your bartender or manager that there is a call waiting on hold You will eventually need to learn how to answer the phone and process take out and delivery orders.

Training Guide
For: Servers

Day 1 Date:

DAY 2
Quick Quiz
General 1 What is our phone number? 9 Where are the Napkins, Takout Cups, Lids, and Straws located?

What forms of payment do we accept?

10

Where is the Sidework Book located?

11 3 Name 3 Non-Negotiables

If a guest has any problem, what is our ULTIMATE GOAL when trying to resolve that problem?

12 4 Where is the first Original Giuseppi's located?

True of False When the Phone is ringing, it is my responsibility to answer it?

5 7

Our Wings come in quantities of __________ True or False When a hostess is scheduled, it is my responsibility to watch the front door area for new guests arriving?

13

True or False The smoking area is located outside of this building in the back?

14

Please list the proper uniform and the necessary items you must bring with you to work:

True or False When a busser is scheduled, it is my responsibiltiy to pre-buss, buss, and reset dirty tables?

For:

Servers

DAY 2
POS Practice
Write down your questions as you practice on the POS. After you finished, review your questions with your traininer.

? ? ? ? ? ? ? ?

Notes Notes Notes Notes Notes Notes Notes Notes

Training Guide
For: Servers

Day 3 Date:

DAY 3
Restaurant & Menu Test
Take at the end of Training Day 3. A passing grade ends your training, a failing grade requires another training day.
Directions: Answer all of the questions as best as you can. For fill in the blanks, if you do not know an answer, DO NOT guess, we will review at the end of the test.

What is our Phone Number? What is our Physical Address? Please circle the forms of payment we current accept. cash visa mastercard travelers checks diners club

discover card

personal checks

In the event you ring in an order, and you realize right away that you made a mistake, you do what FIRST? (a) tell your manager (c) tell your guests (b) save the food (d) ask your co-worker to fix it True or False: All Ice Water gets served with a lemon All Tea gets served with a lemon

TRUE TRUE

FALSE FALSE

What are you required to bring with you to work?

Servers:

What is our personal bag policy?

When a guest has a complaint, what is our ultimate goal in the situation: (hint: only 1 choice here) (a) make them realize they are wrong ( c) offer them something else (b) ask them what they would have done (d) make sure they leave happy and return What is NOT written on our mission statement: (a) deliver exceptional product (b) be proud of our work (c ) be passionate about our work

(d) respecting our guests and co-workers (e) a commitment to each other and our work (f) always tell others what to do better

10

How do you plan on winning in this business? (Hint, how do you plan on making yourself and our business sucessful?)

11

True or False: It is NOT your responsibility to report theft of any kind if you witness it, on, near or relating to our restaurant and restaurant property? FALSE TRUE Fill in the Blank: No Call, No Show, No__________________! True or False: I am responsible for keeping accurate time clock records; days and hours worked? TRUE FALSE Describe our Signature Sandwich Creation: The Original ____________________?

12

13

14

15

How many meatballs come in the meatball bake? 3 4 5 6 The Fried Shrimp Basket comes with what dipping sauce? Marinara Honey Mustard Cocktail Ketchup (circle all that apply)

16

17

The Buffalo Shrimp Basket offers what choice of dipping sauce? Ranch Marinara Honey Mustard Bleu Cheese Cocktail Sauce

(circle all that apply)

18

True of False: I am responsible for bussing my own tables when a bussboy is on duty? TRUE FALSE

19

Chicken Wings are offered in what quantities? 8 10 12 True or False: I can wear any baseball style cap that I choose, as long as it is clean and forward? TRUE FALSE Please list the salad dressings we offer:

20

21

22

True False: Our Pizza Pies are offered with a Thick or Thin Crust? TRUE What type of blended cheese comes on top of our Pizza Pies? &

FALSE (hint, there is 2)

23

24

Please List what comes on top of the Giuseppi's Special Pizza?

(hint, there are 6)

25

Please list what comes on top of the Giuseppi's Mega Meaty Pizza?

(hint, there are 4)

26

Please list what comes on top of the Giuseppi's Veggie Pizza?

(hint, there are 4)

27

True or False: Slices are only available during lunch? TRUE True or False: Slices are available with Thick or Thin Crust? TRUE

FALSE

28

FALSE

29

Please circle the flavors that come with our wings. ranch kicken karribeanextra hot italian teryaki naked honey mustard buffalo honey bbq True or False: A guest can order grilled chicken on any salad? TRUE True or False: A guest can order grilled shrimp on any salad? TRUE What soup do we offer everyday?

30

FALSE

31

FALSE

32

33

Our wraps come with two choices of tortilla. Name them: or

34

Our portion sizes of pasta are available in two sizes. Name them: or

35

True or False: a guest may order a side salad with any pasta for an additional charge? TRUE FALSE True or False: oven baked pastas are available with the pasta trio? TRUE FALSE

36

37

Please circle everything that comes on our hoagies: (circle all that apply) lettuce dressing tomato choice of cheese onion mayo (club and double cheeseburger only) Please list the veggies that come in our loaded steak philly? (hint there are 4)

38

39

How many beers do we carry on tap? Bonus: Please list them:

40

True or False: All of our wine selection is offered by the bottle or the glass? TRUE FALSE (hint there are 4)

41

Please list the wine types we offer as a house variety.

white zinfandel

42

Please list the fountain soft drinks we offer: (hint there are 8)

43

Giuseppi's makes its own Soda POP, available in 3 flavors; Please list them:

44

True or False: Daily lunch specials are available 7 days a week, from 11-4pm TRUE FALSE