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A
PROJECT REPORT ON MARKETING SURVEY Of SISTEMA&SHYAMS GROUP

SUMMER INTERNSHIP IN PARTIAL FULFILLMENT OF THE REQIREMENT FOR AWARD OF Post Graduate Diploma in Management (PGDM) TWO YEAR FULL TIME PROGRAME PGDM(2010-2011)

SUBMITTED BY: ABHAY KUMAR SINGH ROLL NO. 1012055

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UNDER GUIDANCE

FACULTY GUIDE:

COMPANY GUIDE: Mr.KISHAN IYER

Prof. Mr.VIJAY ANAND DUBE

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DECLARATION

We ABHAY KUMAR SINGH student of the PGDM hereby declare that all information, facts and figures in this report are my own finding sand experience at the Sistema Shyam TeleServices Ltd (SSTL). I also hereby declare that all the facts, figures and information given in this report are correct. This information has been used for purely academic purpose.

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PREFACE
This summer training provides a student with an opportunity to understand in full the real life working environment, which is a bit different from normal theory classes. Our class knowledge attains maturity and perfection through application in the practical field application of management principle in all branches whether personnel, finance, information technology etc results in more sufficient and effective utilization of available resources. One learns through practice, management in best learn if the students, handles it systematically, practical training is supposed to serve as a starting point will held the student gain off confidence and a familiarity with the subject. The summer training program is an integral part of PGDM course in Business school of delhi I have done my summer training for Sistema Shyam TeleServices Ltd (SSTL), delhi My topic of study was marketing survey on MTS DATA CARD. I have no hesitation in saying that this study has given me the confidence to face the real market world. I have tried my best to do honesty and justice to the topic and any weakness and Short comings are unintentional and are regretted.

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ACKNOWLEDGEMENT
I take this opportunity to express my sincere thanks and deep gratitude to all those people who extended their whole hearted cooperation and have helped me in completing this project successfully.

First of all, I express my sincere gratitude to Mr. Vijay Singh Bainsla (GM- MARKETING) I also express my gratitude to Mr. kishan Iyer.(Marketing executive) for giving me an opportunity to work under their guidance. I would also like to thank Prof. Dr. ATHAR ALI (Dean- BSD) and Prof. Mr.VIJAY ANAND DUBE and Prof. Mr.PUNEET KUMAR (Academic prof. of- BSD) for their constant support during the entire Project Finally, I would also like to thank all members of the organization for having guided and encouraged me at various stages throughout the duration of the project.In all I found a congenial work environment in Sistema Shyam TeleServices Ltd. (SSTL) and completion of the project will mark a new beginning for me in the future

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EXECUTIVE SUMMARY

Sistema Shyam Tele Services (SSTL) is a joint venture company between Sistema {LSE: SSA} of Russia and Shyam Group of India. Sistema is the majority shareholder in this joint venture with a 73.71% equity stake, along with the Shyam Group, holding a 23.79% stake and the rest 2.5% being public partake. SSTL has spectrum to provide mobile telephony services in all the 40 circles across the country. Presently SSTL offers mobile telephony services in the Rajasthan, Tamil Nadu, Kerala as well as the Kolkata The company is primarily focused to accomplish Pan-India rollout plan within scheduled time frame work. The Company holds UAS license for all 40 telecom circles for Pan-India rollout that would encompass around 600 district headquarters and 4 metros. Major competitors of MTS are Reliance, Bharti Airtel, Tata Teleservices, Idea Cellular, Vodafone and BSNL. The project undertaken is regarding Standard Operating Procedure for . The objective of this process is to ensure adequate control over material receipts, issues and control over physical inventory held at the warehouse /sites. He process also covers the steps involved to ensure accurate measurement and recording of costs to be capitalized and depreciated. The process also aims at ensuring adequate control over tagging, physical verification, movement/site returns and disposal of assets. While doing so it also ensures proper identification and classification of assets.

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OBJECTIVE AND SCOPE OF STUDY

OBJECTIVES 1. To understand the MARKETING activities carried Out in SISTEMA SHYAM TELESERVICES LTD. 2. To analyze that sales are influenced by MTS club website in the Organization. 3. To understand the concept of Marketing and Sales. SCOPE I had done my project training in MTS at delhi. The topic given to me was regarding the market resurch of the company. The study conducted by me has helped in enhancing my skill and thinking power As a researcher, during this training period I had co-related my theoretical aspects into practical one. After knowing the actual problem, now I am able to solve it ineffective and efficient manner

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COMPANY INTRODUCTION
SISTEMA SHYAM TELESERVICES LIMITED (FORMALLY KNOWN AS SHYAM TELELINK LIMITED) Sistema Shyam Teleservices Limited (formally known as Shyam telelink limited)Limited (STL) was awarded the license to operate Basic Telephony Services in delhi under the fixed license fee regime in 1996. Sistema Shyam Teleservices Limited (formally known as Shyam telelink limited) started its basic telephone services in Rajasthan under the brand name RAINBOW in June 2000 at Jaipur.The company migrated to the Unified License Regime in November 2003. In the Unified License Regime, the company can provide basic as well as mobile telephony services in the Telecom Circle of delhi. Shyam offers its services in more than 100 cities, and has one of the best brand recalls in delhi Shyam offers to its customers, services based on multiple technologies, which has been possible because of exhaustive optical fibre backbone of over 3,500 Kms. This has helped STLL to grow as an integrated service provider. Presently the company has received the licenses for all 40 circles in India. Sistema Shyam Teleservices Limited (formally known as Shyam telelink limited) has brought the best technology to the doorstep of the people of delhi. STL hastied up with various world leaders like lucent Technologies, IIT Chennai, IBM,Sun Microsystems etc. The company is listed on the Delhi, Mumbai, Kolkata, Saurastra, and other national stock exchanges .The basic objective of Sistema Shyam Teleservices Limited (formally known as Shyam telelink limited) is to provide one window access to Basic Telephony, Broadband Internet,

Entertainment, and E/M- Commerce through high speed state-of-the-art-network. Sistema Shyam Teleservices Limited (formally known as Shyam telelink limited)is providing connectivity to its subscribers using both wireless and wired media in access network. The wireless connectivity is being provided using Code Division Multiple Access (CDMA), and or CorDECT.

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Russian Telecoms and holding firm Sistema acquired a 10% stake in Sistema Shyam Teleservices Limited (formally known as Shyam telelink limited) for a total cash consideration of US$ 11.4 million at the end of September 2007. Sistema aims to become one of India's top five mobile operators and have 60m subscribers by 2017.Sistema is the largest private sector consumer services company in Russia and the CIS. It was founded in 1993, today it has the 7th largest subscriber base in the World, and the corporation

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develops and manages a portfolio of market-leading businesses in selected service-based industries. In total, companies controlled by Sistema serve more than 80 million consumers in Russia, the CIS and Eastern and Western Europe. Sistema's shares are listed under the symbol "SSA" on the London Stock Exchange, under the symbol "AFKS" on the Russian Trading System (RTS) and the Moscow Interbank Currency Exchange (MICEX), and under the symbol "SIST" on the Moscow Stock Exchange (MSE).In October 2007,Sistema signed a share purchase agreement for the acquisition of an additional41% stake in Sistema Shyam Teleservices Limited(formally known as Shyam telelink limited)and a call option agreement, which gives Sistema the right to increase its stake in Sistema Shyam Teleservices Limited(formally known as Shyam telelink limited)from 51% up to a maximum of 74%.The Russian company has been scouting for a foothold in India for several years now. Earlier, Sistema had tried to pick up a stake in Aircel Cellular, but the deal fell through. It was also in race for Hutchison's stake in Hutch-Essar. Sistema, which was founded in 1993,is the largest private sector consumer services company in Russia. Later in December 2007, Sistema received an approval for the acquisition of the blocking stake in Sistema Shyam Teleservices Limited (formally known as Shyam telelink limited) from the Foreign Investment Promotion Board (FIPB) of India. As a result of the acquisition of the additional 41% stake, the overall purchase price totaled US$ 58.1 million. By June 2008 Sistema has upped its stake in Shyam Telelink, to73.1% from 51%. Sistema plans to invest USD 5bn billion dollars in India in the next three years, targeting telecoms but also real estate, high technology and banking. Sistema is one of several foreign players keen to establish themselves in India's booming telecoms market.

Product Portfolio
Sistema Shyam Teleservices Limited (formally known as Shyam tele link limited) limited unconditionally Strives on continuous basis to provide seamless coverage, widest range of

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innovative products and services at competitive prices and quick response to its increasing customer base.

The Product Portfolio of the company is providing state of art products and services like Fixed Phones (Wireless & Wire line), Mobile Phone (Limited mobility and Full Mobility within Rajasthan), ISDN PRI &BRI, Lease Lines, Broadband, STD PCO & Coin collection Box (Prepaid & Post paid). The value Added Service segment is witnessing a tremendous growth and company is also generating maximum mileage through the same services. The Value Added Services are designed as per the tastes and preferences of the customer which not only make them happy and delighted but also sustain the ARPU growth. The company is also foraying in Broadband segment aggressively by enabling it to complete wire line network with Broadband ADSL 2+ to deliver speeds up to 24mbps. The Company has distinguished itself from other Fixed Wire line & CDMA operators by providing for money to its customers through launching a plethora of Value Added Services. Sistema Shyam Teleservices Limited (formally known as Shyam telelink limited) was amongst the many first to launch these services on Fixed Line Telephony in the country. The gamut includes the following services :Live Pandit online Services, RAINTONES-Caller Ring Back Tone Service, JUSTTALK- Voice Portal Service, SMART TALK Multi Party Conferencing

,PARALLEL RINGING , SELECTIVE RINGING,KICK OUT & Prepaid Billing Module for individual & STD PCO Customers. Company also offers a broad range of Internet products including :Data on WireADSL, enables faster internet access up to 24 Mbps, Data on air- PSDN, which enables a CDMA

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phone user to access data services (Internet) in a limited demographic area with speed up to 144 kbps, Data on Cable- CABLE Cor DECT. :A technology mix of normal Cable connection and CorDECT technology for providing high speed Internet, Dedicated Lease Line Services These are the committed Internet access at desired speeds and with assured performances. The company has over 24000 Internet customers.

Market Scenario

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Delhi is one amongst the largest Telecom circles and registering an incredible growth in Fixed Line as well as Mobile telephony. The current tele-density trend shows that there is still immense potential for Fixed & Mobile Services in delhi province. The total number of phones in delhi had surpassed the figure of 9.86 Million by March 2007.The total phones consists76% Mobile phones and 24% fixed phones. The main competitors in Wire line Fixed Telephony are BSNL and Airtel and in Mobile Telephony (GSM /CDMA),faces competition from Airtel, Vodafone, Reliance, Tata and Idea. The Company is having very aggressive plans to move forward in Broadband product category by deploying ADSL network in the state.

Sistema Introduction

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Sistema is the largest public diversified corporation in Russia and in CIS, which manages fast growing companies operating in the consumer services sector and has over 100million customers. Sistema develops and manages market-leading businesses in selected service-based industries, including technology, banking, Telecommunications, real estate, retail, media, tourism and healthcare Since its inception in 1993 Sistema has evolved into an international group with expanding geographical representation focusing on consumer services, through organic as well as inorganic growth. Subsequent to an IPO in February 2005, 19%of its shares are traded on London Stock Exchange in the form of Global Depository Receipts (GDR) under the symbol SSA. It is also listed on the Moscow Stock Exchange and the Russian trading System.

Investor Relations
Ownership of Sistema Shyam Tele Services Limited

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Sistema Shyam Tele Services Limited EquityStructure

Sistema (LSE : SSA) 73

Shyam Group 23.79%

Public 2.5%

About the Company

Sistema Shyam Tele Services (SSTL) is a joint venture company between Sistema

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{LSE: SSA} of Russia and Shyam Group of India. Sistema is the majority share holder in this joint venture with a 73.71% equity stake, along with the Shyam Group, holding a 23.79% stake and the rest 2.5% being public partake. SSTL has spectrum to provide mobile telephony services in all the 40 circles across the country. Presently SSTL offers mobile telephony services in the Rajasthan, Tamil Nadu, Kerala as well as the Kolkata circles. In a recent development, SSTL tied up with Mobile Tele Systems OJSC of Russia to bring the globally acclaimed telecom brand-MTS-to India. MTS is the 8th largest telecom brand in the world and has recently been voted as the 71st ranked brand out of 100 top global brands in the world by Mill ward Brown. The Company SISTEMA Shyam Tele Services Ltd. (SSTL) was founded in 1998and operating in the state of Rajasthan since 2000. SSTL obtained a unified Pan-Indian license to provide cellular services in March 2008 and now has spectrum in all 22 Indian Telecom circles, covering 28 administrative states and 7 union territories with a population of approximately 1.1 billion people.

History of SSTL

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The company started Telecommunication services in the state of Rajasthan through wireless and wire line network from the Year 2000 under the brand name "Rainbow". Rainbow offers VOICE, DATA and IMAGE services. The customers of the company include Corporate, Hotels, Banks and High Network Individuals in the state. The company provides high bandwidth and self protected back bone which provide highly reliable super highway connecting various cities in the ring.

Change of Company Name

Pursuant to provision of Section 21 of the Companies Act, 1956, the name of company has been changed from Shyam telelink limited to Sistema Shyam Tele Services Limited w.e.f.22nd January, 2009. The name was changed in order to reflect the joint venture between Sistema JSFC & Shyam Group. This is reiterated that SIST E MA is one of the largest public diversified corporation in Russia and the CIS, which manages fast growing companies operating in the consumer service sector and SHYAM Group is a premier telecommunications equipment design & manufacturing organization in India with an eye on the global markets, and also in order to make all concerned aware of this Joint Venture.

SSTL Presence in India

The company has recently launched full mobility services in the state of Rajasthan by deploying a state of art CDMA network of more than 830 BTS. About 609more BTS are in pipe line and will be operational by end of July 2009. Currently SSTL has more than 10, 00,000 (Voice & Data) SATISFIED CUSTOMERS on its network. SSTL has the distinction of having majority of big corporate, MNCs, Government Departments, Defense services, Banks, Five star hotels etc

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The Company has obtained an in-principle approval to use GSM technology under the existing UASL license of Rajasthan circle on October 18, 2007 from the DoT. The Company has paid INR 32.25 Cr. as a onetime charge for use of GSM spectrum and would be paying revenue share license fees on an ongoing basis under the original terms of the UASL agreement. The Company is in the process of setting up the infrastructure for launching the services on the alternate technology. The company is in process of launching CDMA network of more than19,000 BTS in across India by end of Mar 2010.

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Global Recognition Top 100 Most Powerful Brands

MTS launched its current brand in 2006, building on the reputation as the leader and highest quality operator in the region. The brand was developed to attract customers in a variety of cultural, socio-geographic and income segments with the consistent message of quality and leadership. To facilitate further growth and recognition of the brand, MTS recently adopted new Brand Standards to communicate the brand consistently in all messaging and launched a new sloganOperator Svyazi to reinforce its perception as a strong, trustworthy and quality-focused company. The strength of the brand has been consistent and has been recognized internationally in both 2009 & 2008 in BRANDZ Top 100 Most Powerful Brands, a ranking published by the Financial Times and Millward Brown, leading global market research and consulting firm.MTS was ranked as the 71st Most Powerful Brand in 2009 & 89th Most Powerful Brand in 2008.

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Business Week Info Tech 100

In May 2008, MTS was included in the InfoTech 100 ranking of the best-performing tech companies by Business Week. MTS was ranked as the 14thcompany globally, based on four criteria: shareholder return, return on equity, total revenues, and revenue growth. MTS became the highest-ranked company from Russia, and above such companies as AT&T, LG and Microsoft.

Trusted Brand 2008

In June 2008, MTS was recognized by Readers Digest as the most Trusted Brand among mobile operators in Russia. The European Trusted Brands 2008 survey was conducted in 16 countries in 14 different languages. In Russia, over 40% of consumers nominated MTS as the most Trusted Brand in Mobile Phone Network category.

World Communication Awards

In September 2008, MTS received three nominations for the World Communications Awards 2008. The Company made the shortlist in the BestBrand, Best Mobile Operator and Best Project Management award categories

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GSMA BOARD
In April 2008, the CEO of MTS joined the Board of the GSM Association (GSMA), the global trade association for the mobile industry. GSMA's board members include 25 operator representatives, the Chair of the Executive Management Committee - the body that manages the Association's ongoing activities in the area of products and services - and the GSMA CEO Rob Conway. Board members include executives of such leading global operators as China Mobile, AT&T, Orange, Telefonica O2 Europe, T-Mobile, Vodafone, and Telenor Mobile.

GSMA 13th Annual Global Mobile Awards

In January 2008, MTS became the first Russian company to receive a nomination in the 13th Annual Global Mobile Awards hosted by the GSM Association (GSMA). MTS was recognized for its WAP-portal wap.kids.mts.ru designed specifically for children in the dBest Mobile Infotainment Portal for News/Entertainment category.

Corporate Governance
MTS was ranked as the most transparent company in Russia by Standard & Poors in 2005, 2006 and 2007.The ranking was based on the analysis of ownership structure and shareholders rights, financial and operational openness and composition and procedures of the Board of Directors and Management Committee.

PAN India Expansion & Project Status

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The Indian Telecommunication Industry has emerged as the fastest growing telecom markets in the world and is poised to deliver swift growth as a result of several economic reforms that have lead to strong GDP growth. High per Capita income is also giving impetus for telecom growth. India still remains largely underpenetrated market with over a billion people and it is one of the most attractive telecom markets in the world today. India is all set to achieve approximately 540million mobile subscribers by 2010 with compounded annual growth rate 28percent. Innovation in pricing of services and handsets were the two main factors contributing to the growth of mobile services in the country. The revenue from mobile services is expected to increase up to $35 billion by 2010 compared to$22 billion in FY07.

Keeping in view the growth of telecom sector in India, Company aims to strengthen its operation on Pan India basis and putting its prominent efforts to expand its operation to new 21 Circles for which UASL Licenses and Start up Spectrum have been granted to the Company by DoT. The Company has engaged various consultants for finalizing Strategy, Business Plan, Network Roll Out and other plans. The Company has also completed the vendor selection process for Pan India Network Equipment supplies and installation.

The Company has already completed the first phase of expansion of its business operations in Rajasthan. The Roll out of Pan India operations is also under process and to be completed in next 9-12 months time. The Company is planning to start its operations from south and east first after expansion in Rajasthan. The network design for Pan India services includes one of the advance communication infrastructures considering the growth and supporting the mobile ,fixed, cable, broadband and value added services. It is also proposed to offer roaming services to the customers in the new circles through covering the maximum possible area.

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Major players in Telecom Industry

RELIANCE BHARTI AIRTEL LIMITED TATA TELESERVICES IDEA CELLULESR VODAFONE BSNL

Analysis of telecom players Telecom industry is a vast field today we include fixed phone, wireless phone internet service, VSAT, DTH and service providers in telecom industry but for my convenience I focus only wireless phone service only. In wireless service there are many companies out of them few are below---

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Reliance Communication Limited is a part of the Reliance Anil Dhiru bhai Ambani Group. Reliance Communication is Indias largest integrated fully converged communications service provider in the private sector with an individual, enterprise & customer base of over 40 million. Reliance Communication is one of the top two operators in the Indian wireless market, the largest growing wireless market in the world. Reliance com is one of the largest wealth craters with market capitalization of over Rs.1, 00,000 Cr. Reliance Communication has the largest capacity network in the country, the most future ready integrated and converged network that can support even following 3G, 4G telephony and broadband services. More than half of the worlds population connects with each other on the Reliance network. Every third call that comes in India is carried on Reliances network. Reliance Communication is the preferred network of over one million customers in USA, UK, Canada, Australia and New Zealand.

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Bharti Airtel Limited Is a leading Indian telecommunication service provider with 49.01 million customers. The company has three strategic business units i.e. mobile services, broadband and telephone services and enterprise services. Mobile services unit consists largest portion of the company business, both in terms of total revenues and total customers, Bharti Airtel offers mobile services in all 23 telecom circles of India and is therefore the first private mobile services operator to have an all India presence.

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The Companies mobile customer base accounts for a 22.9% share of the overall wireless(GSM+CDMA) market as on march 31, 2007 and has a presence in 4676 census towns and in 2,07,327non-cenustowns and villages, covering an addressable population of 59% of the total population. Broadband and Telephone Services (B&TS) provides a wide gamut of voice and data services through a wire line network. Bharti Airtel is the first private operator to provide fixed line and broadband services over the same copper wire. It provides innovative, cost effective solutions for corporate, small business enterprises and individual homes. Given the high cost of creating a wire line network, B&TS has adopted a focused approach to network creation and customers acquisition. Currently B&TS provides services in 94 cities across 22telecom circles. The unit had 1.75 million voice customers. It has a capacity of more than 3 million tags with a cumulative investment of over Rs.40 bn.

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TTML is a part of the Rs. 1, 20,000 crore (US $ 29billion) Tata group that has over 87 companies, over 3, 30,000 employs and more than 2.8 million shareholders. Most of the people think that TTML and TATA Indicom both are the same companies but it is not true, TTML is a listed company and it is a SBU of TATA Indicom , and TTML presence in Maharashtra and Goa only. Formally huge telecom (India) ltd. That company was renamed to Tata Teleservices Maharashtra Limited, subsequently to the acquisition of 70.85% equity shareholding by Tata group in December 2002. TTML provides mobile, fixed wireless phone (FWP), public telephone booths and wire line services. Broad band data network & application services include leased line, DSL, Wi-Fi, Ethernet, managed gateway services and conferencing services .TTML is a market leader in commercial, residential and PCO market in Maharashtra circle.

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IDEA cellular is a part of the Aditya Birla Group, Indias first truly Multinational Corporation. IDEA cellular is a leading GSM mobile service operator with pan India licenses with a customer base of 40 million in 15 services areas. Idea enters in market so late but it gain better competitive advantage in market because the support of its parent group and by adopting the focus market strategy.

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SISTEMA shyam Teleservices Ltd.

MTS CLUB
OBJECTIVE
Become the brand of choice and reaching out to the students through WOM (word of mouth). OR Have any relationship between the sales and MTS club WEBSITE. It means that how much % of sales is influenced by the MTS club WEDSITE.

NOTE: MTS club provide high quality reading materials on MTS website, i.e. guest lectures, presentations, case studies, articles, current affairs, and other education materials. FEATURES OF MTS CLUB:Social networking site.
1. Book bank.

2. Presentation. QUESTIONAIR
1. In a day how many hours you work on internet or use the internet? a) Up to 2 hours. b) 2 to 4 hours. c) 4 to 6 hours. d) More than 6 hours. 2. You are using internet by? a) BSNL Broadband. b) DATA CARD. c) WIFI. d) Any oth

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3. If you are the user of data card, then which company data card you are using? a) MTS. b) Reliance. c) TATA. d) AIRTEL. e) Not the data card user. 4. What is your satisfaction level of that service, which you are using for internet? a) Satisfied. b) Highly satisfied. c) Normal. d) Unsatisfied. 5. Which problem you are using, while using you internet? a) Speed. b) Connectivity. c) Services. d) Other. (Please specify) e) No problem. 6. If you are facing the problem then you are thing to shift on any other network. (If MTS provides you the speed of 3.1 mbps, plug and play, all India rooming free.) a) MTS. b) Airtel. c) Reliance. d) TATA.

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7. If you are satisfied with the MTS network connection then you promote other network connection? a) Yes. b) No. , if yes specify 8. If MTS going to launch a website MTS club for the MTS user which is beneficial for student, then you shift on MTS? a) Yes. b) No. c) C) Already user. 9. Your satisfaction level of MTS while using the service? a) Satisfied. b) Highly satisfied. c) Dissatisfied(please specify the problem) d) New user. 10. What is your opinion about the speed of the MTS? a) Very good. b) Good. c) Normal. d) Poor. 11. You are the student of? a) MBA / PGDM. b) B. tech . c) Medical.

d) Other.

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12. How much MONEY you can afford in monthly recharge? a) Up to 500 b) 500 to 700 c) 700 to 900 d) 1000

NAME .. COLLEGE: .. ADDRESH .. MOBILE NO.

AGE: .. MALE .. FEMALE

SIGNATURE: . DATE: ..

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you are using internet by * problem which you are facing while using the internet

Crosstab Count problem which you are facing while using the internet Speed you are using internet by BSNL 0 brodband data card 7 Wifi Total 2 9 connec No tivity service problem Total 0 3 17 20 5 1 0 6 0 15 0 15 5 26 19 50

In sample size 50 ,5 is the user of BSNL broadband and all are the facing the problem of service And 26 are the user of data card. In 26, 15 have no problem, 1 have service problem, 3 have connectivity problem ,7 have the problem of speed And 19 are the user of wifi. In 19, 17 have connectivity problem, 2 have the problem of speed

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Chi-Square Tests Value Pearson Chi71.365a Square Likelihood 61.948 Ratio N of Valid Cases 50 Df 6 6 Asymp. Sig. (2sided) .000 .000

a. 8 cells (66.7%) have expected count less than 5. The minimum expected count is .60.

H1 : The problem which we are facing is depend on internet selection Ho : Independent

NOTE : The computed significance leble (.000) is less than the .05% significance leble .So Ho is rejected

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you are using internet by * MTS providing 3.1 mbps speed,pl ug and play,all india roming free than you think to sift on MTS

Crosstab Count MTS providing 3.1 mbps speed,plug and play,all india roming free than you think to sift on MTS MTS you are using internet by BSNL brodband data card Wifi Total 5 21 19 45 airtel 0 1 0 1 relience 0 2 0 2 TATA 0 2 0 2 Total 5 26 19 50

In sample size 50 ,5 is the user of BSNL broadband and all are think to sift on MTS And 26 are the user of data card. In 26, 21 are think to sift on MTS ,1 are think to sift on airtel, 2 are think to sift on Relience, 2 are think to sift on TATA And 19 are the user of wifi. And all are think to sift on MTS

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Chi-Square Tests Value df Asymp. Sig. (2-sided) Pearson Chi5.128a 6 .527 Square Likelihood 7.052 6 .316 Ratio N of Valid 50 Cases a. 10 cells (83.3%) have expected count less than 5. The minimum expected count is .10.

H1 : The sifting on MTS is depend on using internet by Ho : Independent

NOTE : The computed significance leble (.527) is greate . than the .05% significance leble .So Ho is accepted

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which company of data card you are using * what is the opinion about the speed of the MTS internet Crosstabulation Count what is the opinion about the speed of the MTS internet very good which company of data card you are using MTS Relince TATA Airtel not the data card user Total 9 4 0 0 12 25 good 1 4 3 1 12 21 normal 0 1 1 1 1 4 Total 10 9 4 2 25 50

The total sample size 50 In 50,10 are the MTS user(9 think speed is very good,1 are think that speed is good) In 50,9 are the Relience user(4 think speed is very good,4 are think that speed is good, 1 is think that speed is normal) In 50 ,4 are the TATA user(3 are think that speed is good ,1 is think that speed is normal) In 50 ,2 are the airtel user(1are think that speed is good ,1 is think that speed is normal) In 50, 25are not the datacard user(12 think speed is very good,12 are think that speed is good, 1 is think that speed is normal)

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Chi-Square Tests Value df Asymp. Sig. (2-sided) Pearson Chi- 17.272 8 .027 a Square Likelihood 18.488 8 .018 Ratio N of Valid 50 Cases a. 12 cells (80.0%) have expected count less than 5. The minimum expected count is .16.

H1 : Opinion about the speed is depend on that which company internet . you using Ho : Independent

NOTE : The computed significance leble (.027) is less than the .05% . significance leble .So Ho is rejected

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you are using internet by * if MTS going to lanch MTS club w ebsite for MTS user which is benifical for student than you th ink to sift on MTS

Crosstab Count if MTS going to lanch MTS club website for MTS user which is benifical for student than you think to sift on MTS Yes you are using internet by BSNL brodband 5 data card Wifi 13 19 37 NO 0 5 0 5 alredy user 0 8 0 8 Total 5 26 19 50

Total

In sample size 50 ,5 is the user of BSNL broadband and all are influence by MTS club website And 26 are the user of data card. In 26, 13 are influence ,5 are not influence,8 are alredy MTS user And 19 are the user of wifi. In 19, And all are influence by MTS club website

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Chi-Square Tests Value Pearson Chi-Square Likelihood Ratio 16.216a 21.262 df 4 4 Asymp. Sig. (2-sided) .003 .000

N of Valid Cases

50

a. 7 cells (77.8%) have expected count less than 5. The minimum expected count is .50.

H1 : influency depend on internet using by Ho : Independent

NOTE : The computed significance leble (.03) is less than the .05% . significance leble .So Ho is rejected

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User in sample size

MTS 20% Relience 18% Airtel 4% TATA 8% Not datacard user 50%

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user in sample size

Bsnl brodband 10% Datacard 52% Wifi 38%

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LIMITATIONS:
Sampling error Respondent avoid to give information

BIBLIOGRAPHY :

Websites: www.mtsindia.in www.mtsgsm.com http://www.sistema.com/businesses/telecom/shyam http://www.itvarnews.net/news/9660/MTS.html www.isourceupdates.com

Other: Respondent of Questioner

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RECOMMENDATION

We recommend the MTS

on the basis of survey report that the 38% of the respondance are wifi user.and all are facing the problem ofconnectivity .

So more opportunity to convert the wifi user in MTS user. The 74 % of respondance are influence by the of MTS club
website and they think to sift on MTS internet connection