2011 Modis Salary Guide

2011 saLary guide For iT proFessionaLs
Featuring insights on
The FuTure oF iT deparTmenTs

by Jennifer LeClaire Veteran Tech reporter I Fortune 50
1
2011 saLary guide
1-4
Fast Forward: The Future of iT departments by Jennifer LeClaire
To succeed in the complex world of technology, you need exceptional connections to the right experts, the right opportunities and the right answers. youll find modis right in the center of this ever-changing technological world uncovering opportunities and connecting possibilities. We use our insight, knowledge and expanded resources to understand your goals and help you achieve them. yes, the world of technology is a complex place. But from our perspective, we see things clearly.
understanding the data in this guide
6-14
u.s. national salary data
15-43 44
Job descriptions
You know where you want to go. Let us help you get there. Visit modis.com/itrecruitment to learn more.
Contact us
FasT ForWard: The FuTure oF iT deparTmenTs
BY JENNIFER LECLAIRE
Twenty-first century iT departments are wrangling with everything from drive-by malware attacks and data center innovation to budget constraints and government mandates and thats just the daily grind.
iT touches nearly every aspect of todays corporate environment. indeed, iT is a complex world where leadership is challenged to see the big picture, the smallest details and the future. Failure to have the right people with the right skills in the right place at the right time can cause a costly ripple effect across the entire organization. and yet the C-suites task goes beyond merely putting the best and brightest iT workers on post. Whether retail, healthcare, financial services, manufacturing, or some other sector of the economy, corporate execs are charged with understanding the past, keeping up with the torrid pace of the present, and predicting future iT trends that promise to drive greater profitability and stronger customer service in the ultra-competitive race for market share.
read on >
Jennifer LeClaire is a veteran technology reporter and Fortune 50 copywriter.

1
one of the biggest challenges executives face in the realm of iT staffing is this: Were reacting to todays market and todays market doesnt always reflect the skill sets well need in tomorrows economy. The good news is we can learn plenty about the future of iT departments and the skill sets that enterprises will demand by looking at the past and the present. When we do, well discover that the future demands an ever-increasing breadth of technology skills.
JaCK CuLLen presidenT, modis
WEVE COME A LONG WAY IN A SHORT TIME
information technology as we know it dates back to 1946. Thats when prosper eckert and John W. mauchly invented the first general purpose computer using vacuum tubes. in 1951, the first commercial computer came to market. it relied on rotating magnetic drums for internal storage. slow progress led to the invention of semiconductors and magnetic tape disks in the 1960s and, finally, operating systems and programming languages emerged in the 1970s. The beginnings of the iT explosion soon followed. Bill gates launched microsoft in 1975. steve Jobs introduced the apple ii in 1977. iBm rolled out its first pC in 1981. and software programs began flooding the market in the mid-80s. iT departments in those days consisted of a few programmers tasked with keeping mainframe systems up and running, managing pC networks, backing up data, managing customer databases, and developing new software systems. iT was a cost center, albeit a necessary one to keep the enterprise up and running. We didnt see the first real iT hiring boom until 1985, Cullen recalls. Thats when we shifted from contracted consultants to bringing fulltime technology workers in house. The demand was for programmers that could write code for mainframes. The skill sets werent overly complex. There was a heavy influence on ims, idms and adaBas/natural, along with C language code. in the early 90s, the iT department evolved to accommodate the growth of servers and server software. reengineering business processes was the hot topic and deploying automation software was the trend of the day. That, Cullen says, demanded technology workers with deeper skill sets, including diverse software language and application knowledge. The days of the technology generalist began to wane as iT defined specialties. iT training emerged to ready the next generation of technology workers.
2011 SALARY GUIDE
and who can forget the dot-com era? For the first time, iT became more than a technology mule more than a cost center. indeed, iT became the darling of the enterprise as companies launched e-commerce projects and internet-based technologies. Writing code for the web was the skill set du jour. The Chief information officer came to the fore and iT executives with various titles rose up to oversee the new age of technology and meet the rapidly increasing demands from the C-suite and customers alike.
THE POST-RECESSION REALITY
generally speaking, industry surveys from various firms agree that an iT hiring rebound is underway and will continue through 2011. networking, security, virtualization and database skills are among the most demanded, and employers may once again find themselves more aggressively competing for the best and brightest talent. Companies want to hire for the future, but they are taking their time. They are scouring the postrecession market to find the best talent in the wake of iT cutbacks, Cullen says. But the reality is Cios and other executives need to make a decision sooner rather than later because candidates have multiple offers on the table. The demand for iT workers is increasing dramatically. if you are looking for the purple squirrel, youre going to be looking for a long time. you may pass up good technologists if you dont move out of this post-recession mentality.
GETTING ON THE CLOUD AND THE SHIFT TO SOCIAL
after the dot-com bubble burst, iT was once again forced to evolve. innovation and cost-cutting through streamlining business processes is the new wave. Today, executives are tasked with identifying technological advances that drive both. iT has become a fragmented industry with ever-greater complexity. yet some skill sets have emerged as dominant and those skill sets seem poised to remain on the scene through the next phase of iT evolution. Companies are constantly looking at how to cut costs, trim payroll, and deliver iT more rapidly. everything iT-centric must respond to that theme as we continue down this road, Cullen says. Todays iT department is about how quick and nimble you can be. its about the bottom line, the return on investment. at the same time, companies are wrestling with how much control they want to maintain inside the enterprise versus how much they are willing to give up through concepts such as outsourcing and iT-as-a-service. Thats a big dilemma. some companies may not have a choice. although offshore iT outsourcing remains an industry standard, more companies are beginning to explore the value of onshore service facilities. Thats because financial regulations and privacy rules in some industries demand data is stored near a companys home market. mcKinsey & Company recently noted that the trend of onshore operations in second-tier cities is gaining ground. The firm cited access to pools of highly skilled and talented workers at attractive wage levels, as well as tax incentives from state governments, as drivers.
social media. intelligent devices. Cloud computing. The C-suite can see glimpses of the iT departments future by looking at current technology trends and their potential to impact the bottom line. market research firm gartner has said that information will be the oil of the 21st century and identified several trends that will change iT and the economy over the next decade, including the cloud, business impact of social computing, and context-aware computing. Cloud computing represents a shift in the relationship between the providers and consumers of iT-based solutions. as gartner sees it, the cloud represents a new opportunity to shape the relationship between those who use iT services and those who sell them. gartner predicts worldwide cloud services revenue including public and private services will reach $148.8 billion in 2014. Whats more, the firm predicts all global 2000 companies will use public cloud services by 2016.
2011 SALARY GUIDE
according to Cullen, The next 10 years are going to be extremely dynamic. Were going to see rapid advances in a changing landscape that values instant access to technology. Today, personal and business applications are in two different buckets. in the future, they will sit in one bucket. Thats a major shift. Cloud computing is part of that shift. another part of that shift is the business impact of social computing. nielsen reports more than one million Tweets are sent each hour. at the same time, 34 percent of online americans have used Facebook, Twitter or other social media to rant or rave about a product, company or brand. iT and business leaders need to determine how to capitalize on the power of social networks. and therein lies the challenge: 80 percent of organizations will lack a coherent approach to dealing with information from social media through 2015, gartner predicts. This is part of the next evolution. The iT department of 10 years from now is going to look much different, Cullen says. Beyond the cloud, youve got social media and mobile computing to deal with. Just as we saw the early days of iT demand specialists in one language or one skill, well see the opposite in the future of iT. iT pros will have broader skill sets, as well as a business mindset and work more closely with C-suite executives to execute strategy.
WE CAN SEE THE FUTURE OF IT. BUT WHO WILL LEAD US THERE?
That leads us to the next major trend that will impact iT leaders in the new decade: context-aware computing. Context-aware computing leverages time and place. a combination of wireless technologies, mobile devices like netbooks, tablets and smartphones, and affordable communications packages will drive this trend a trend that will usher in a new age of iT challenges. The numbers gartner is reporting are staggering and so is the opportunity. By 2016, the firm predicts, one-third of worldwide mobile consumer marketing will be context-awareness based. more than $150 billion of global telecom spending will shift from services to applications by 2012, and the global market for context-aware services will total $215 billion. What about the future of iT as far out as 2020? Thats where ozzies vision of the future becomes a greater reality. already emerging through technologies like Xbox Kinect, human augmentation is where technology is headed. human augmentation is a technology that focuses on creating cognitive and physical improvements as an integral part of the human body. gartner predicts this will become a $1 billion market by 2020, along with wireless power devices. The seeds have been planted for the next generation of technology, which gartner predicts will run from 2025 to 2080. But will the u.s. have the technology workers to fill the bill? Cullen is concerned that universities in the united states arent ready for the immediate future, much less the long-term outlook. With so many iT jobs outsourced to China and india, he says, it has discouraged todays youth from pursuing the technology field. right now, were not graduating enough students with technology degrees. There is already a skills gap, Cullen says. plus, we have a huge group of people nearing retirement age. They hold the keys to the old technology, which is important to understand as you move forward to the next wave. Technology evolved slowly until the 2000s, and now its moving at breakneck speed. niches are an endangered species. Companies need to invest now in the iT workers of tomorrow because they are going to be harder to find in the future.
indeed, iT is heading for a new day beyond the pC. Thats the message microsofts outgoing Chief software architect, ray ozzie, is sending to the company. in fact, he is encouraging redmond to imagine a post-pC world. ozzie sees connected devices beyond the pC that will increasingly come in various shapes and sizes, tuned for a broad variety of communications, creation and consumption tasks. ozzie expects decades of incredible innovation that will emerge from connected companions that well wear, carry and use on our desks and walls and environment all around us.
2011 SALARY GUIDE _u.s. naTionaL saLary daTa
Understanding the data in this guide

modis acquired the enclosed data in partnership with salary.com through their Job analyzer research program, which continuously conducts nationwide salary surveys throughout several industries. additionally, each office in our nationwide branch network has reviewed the data against their own internal data, as well as that of local clients and iT professionals in their market. Based on that review, some modifications have been made to the raw data, to ensure localized accuracy.
SALARY.COM MARKET-PRICING METHODOLOGY
each month, our compensation team reprices all jobs in the salary.com database. These monthly updates include several components: Adding new jobs Updating information based on newly acquired resource information Aging existing market data Adjusting to changing market conditions The salary.com market pricing methodology complies with the guidelines set by WorldatWork, a nonprofit association dedicated to knowledge leadership in compensation, benefits and total rewards.
salary.com purchases, directly from publishers, highly regarded compensation surveys that are generally and commercially available to nonparticipants. salary.com uses these surveys internally, along with other data inputs, as raw ingredients for research in a multi-step, proprietary process that results in an independent assessment of the current market rate for thousands of copyrighted job titles and descriptions in salary.coms benchmark positions index. The result is salary.coms market consensus opinion.
U.S. national salary data

NATIONAL MULTIPLIERS* phoenix Los angeles sacramento san diego san Francisco san Jose denver hartford Washington Fort Lauderdale Jacksonville orlando Tampa atlanta des moines aZ Ca Ca Ca Ca Ca Co CT d.C. FL FL FL FL ga ia 99.71% 111.13% 107.82% 108.72% 120.64% 120.19% 104.90% 99.82% 108.87% 99.89% 98.39% 96.59% 95.69% 100.93% 97.35% Chicago Kansas City Louisville Boston Baltimore detroit minneapolis-st. paul st. Louis Charlotte raleigh-durham omaha newark new york rochester syracuse iL Ks Ky ma md mi mn mo nC nC ne nJ ny ny ny 107.89% 99.73% 96.62% 112.15% 107.07% 105.74% 107.62% 101.57% 100.18% 99.19% 95.53% 115.23% 117.02% 101.94% 98.48% Cincinnati Cleveland Columbus harrisburg philadelphia pittsburgh Columbia Chattanooga austin dallas houston san antonio richmond seattle milwaukee oh oh oh pa pa pa sC Tn TX TX TX TX Va Wa Wi 98.37% 99.86% 99.82% 99.30% 106.80% 97.45% 95.04% 94.23% 98.45% 102.42% 99.89% 98.38% 98.64% 111.08% 102.89%
Example based on the Average Base Salary of a Software Engineer 1 in Atlanta, GA: NATIONAL BASE SALARY AVERAGE FIGURE NATIONAL MULTIPLIER AVERAGE BASE SALARY FOR A SOFTWARE ENGINEER 1 IN ATLANTA, GA
$58,700
100.93%
= $59,244
*national multipliers are based on salary averages. increases and decreases of demand for certain positions may impact this percentage.
AVERAGE BASE SALARY BY COMPANY SIZE

SMALL MEDIUM LARGE
Based on less than $50 million in annual sales, all industries. This figure represents the average.
Based on $50-$200 million in annual sales, all industries. This figure represents the average.
Based on greater than $200 million in annual sales, all industries. This figure represents the average.
BASE SALARY
LOW HIGH AVERAGE
Based on all company sizes and industries. only 10% of the workforce is paid below this figure.
Based on all company sizes and industries. only 10% of the workforce is paid above this figure.
Based on all company sizes and industries. This figure represents the average.
TOTAL CASH COMPENSATION

LOW HIGH AVERAGE
Based on all company sizes and industries. includes annual cash incentives. only 10% of the workforce is paid below this figure.
Based on all company sizes and industries. includes annual cash incentives. only 10% of the workforce is paid above this figure.
Based on all company sizes and industries. includes annual cash incentives. This figure represents the average.
Database Development, Administration and BI

SMALL MEDIUM LARGE LOW
BASE SALARY
HIGH AVERAGE

LOW HIGH AVERAGE
Business intelligence specialist data architect i data architect ii data architect iii data architect iV data architect V data management director data modeling analyst data Warehouse manager data Warehouse programming specialist data Warehouse specialist database administration manager database administrator database analyst i database analyst ii database analyst iii database analyst iV database analyst V database report Writer database Warehouse analyst, sr. oracle database admin
101,300 64,500 83,300 89,100 106,200 114,400 105,800 89,100 100,200 80,000 87,200 105,600 82,000 47,700 62,200 80,500 88,500 100,500 54,200 81,300 93,300
106,000 66,800 84,900 97,300 111,200 120,500 116,700 92,900 109,900 84,600 92,200 108,700 82,800 50,700 63,300 83,600 92,100 104,700 55,800 84,200 94,400
112,100 68,300 89,100 100,700 115,100 124,900 139,400 98,000 119,300 88,600 96,600 117,500 87,800 58,400 72,100 88,600 102,700 116,900 63,700 89,400 99,600
76,300 36,300 56,500 71,800 85,800 96,000 97,800 75,200 87,600 70,500 74,400 87,900 65,100 35,000 50,800 67,800 79,700 89,100 39,900 70,000 77,700
143,200 88,800 119,600 117,100
107,700 66,900 87,900 96,300
81,300 36,300 58,600 72,100 87,200 96,000 101,500 79,200 90,400 70,500 75,800 91,000 65,600 35,400 52,100 69,000 82,000 90,800 40,000 71,800 79,100
168,600 115,900 100,200 126,000 71,200 91,900
126,700 100,000 149,100 117,800
137,700 112,000 152,300 121,300 172,400 129,500 113,200 95,100
163,100 129,100 226,900 152,700 113,200 99,100
135,400 112,200 109,200 110,900 85,400 93,100
154,200 122,700 114,500 119,700 87,600 97,400
133,400 113,100 108,100 67,100 86,700 103,500 114,100 86,600 53,400 68,700 86,100 97,500
150,000 122,900 113,400 70,400 89,500 109,700 89,300 54,900 71,200 90,000
122,500 103,000 141,800 87,800 108,400 117,800 62,200 91,000
132,000 110,800 85,000 101,600 115,600 60,300 86,800 97,600
121,700 101,500
Programming/Software Engineering
BASE SALARY
HIGH AVERAGE

LOW HIGH AVERAGE
.net developer applications development manager applications engineer i applications engineer ii applications engineer iii applications engineer iV applications engineer V applications systems architect Client/server programmer i
70,500 102,500 49,400 62,900 79,200 85,900 106,400 89,800 51,200
72,700 105,500 51,300 65,400 82,500 89,100 110,600 92,600 53,700
78,500 114,500 54,300 69,300 87,400 94,500 117,300 104,000 59,400
56,800 90,500 37,700 52,300 65,300 76,400 93,700 78,700 44,000
88,100
76,000
57,500 92,400 38,400 52,900 65,800 77,300 96,400 81,100 44,000
93,800
78,000
132,000 109,900 70,600 83,400 104,900 109,300 52,500 67,000 84,300 91,300
150,800 118,600 72,200 86,700 109,800 115,300 53,500 68,300 86,600 95,000
135,100 113,500 110,400 70,600 98,300 55,900
152,100 121,700 128,600 106,200 71,600 56,700
Programming/Software Engineering
SMALL MEDIUM LARGE
ConTinued
BASE SALARY
LOW HIGH AVERAGE

LOW HIGH AVERAGE
Client/server programmer ii Client/server programmer iii Client/server programmer iV Client/server programmer V gis analyst i gis analyst ii gis analyst iii gis analyst iV gis analyst V Java developer Java developer, sr. mainframe programmer i mainframe programmer ii mainframe programmer iii mainframe programmer iV mainframe programmer V programmer i programmer ii programmer iii programmer iV programmer V release engineer software architect software architect, sr. software engineer i software engineer ii software engineer iii software engineer iV software engineer V software Quality assurance software Quality assurance, sr. software support engineer i software support engineer ii software support engineer iii
61,400 73,100 84,700 90,100 38,900 42,500 53,000 59,800 76,900 75,900 90,500 46,400 56,100 72,200 79,600 96,500 49,400 61,500 73,700 87,300 96,000 87,800 105,800 127,800 55,100 69,100 83,500 98,400 110,900 64,600 82,500 50,000 62,200 75,700
63,200 77,600 88,600 94,700 40,000 43,700 54,500 61,400 78,900 77,400 93,300 47,200 61,500 75,600 83,800 102,100 56,400 63,400 77,700 92,100 100,000 91,300 112,900 137,400 56,100 70,500 84,700 100,300 113,200 65,700 84,100 52,000 64,800 79,000
68,400 83,000 96,200 102,900 42,400 46,400 58,000 65,300 83,900 79,700 95,800 49,500 64,300 78,700 87,600 106,900 59,300 68,400 83,300 98,500 108,200 96,000 117,400 142,400 61,400 77,100 92,600 109,500 123,400 69,000 86,700 54,000 67,300 82,000
51,000 64,400 72,100 74,900 29,800 38,900 49,900 53,000 66,900 54,600 74,800 38,500 48,400 62,500 74,100 84,400 42,700 51,000 63,000 77,400 86,600 73,400 93,000 104,200 48,100 58,800 70,700 86,400 96,000 52,200 68,600 37,600 48,700 55,000
82,100 98,600 119,100 123,800 46,400 50,400 63,300 82,200 95,600 97,900 125,300 61,800 80,900 95,600 101,600
66,100 80,900 92,600 96,200 41,000 44,900 56,100 63,100 81,100 78,300 94,100 48,100 61,400 76,300 84,600
51,000 65,200 74,400 77,700 29,800 38,900 50,500 53,000 66,900 54,600 76,000 38,500 49,400 62,500 74,500 86,300 42,900 51,900 63,700 79,900 88,900 79,400 99,200 117,100 49,500 59,700 72,000 90,400 103,900 54,200 70,800 37,600 48,700 56,900
84,700 101,100 119,100 123,800 46,800 50,600 63,300 82,700 95,600 97,900 130,000 61,800 83,600 98,600 107,500
67,600 83,100 94,900 98,600 41,500 45,000 56,300 64,500 81,900 79,300 96,300 48,600 62,100 77,700 85,900
124,300 103,200 68,500 80,000 95,400 110,400 55,500 66,000 79,700 93,900
132,500 103,600 69,600 82,100 98,300 117,200 56,200 67,300 81,400 97,400
124,800 103,400 109,900 93,300
131,700 108,400 118,900 99,900
132,200 113,500 153,500 136,800 68,900 88,600 104,900 58,700 73,700 88,400
154,000 122,300 179,600 70,700 91,800 109,000 147,300 60,000 75,500 91,500
122,100 104,600 136,200 83,000 99,000 69,100 83,900 99,300 117,800 67,700 85,400 52,500 65,400 79,700
129,200 109,100 144,800 123,900 87,400 105,900 70,300 85,100 103,500 71,100 90,400 53,200 66,700 81,800
Technical Support
BASE SALARY
HIGH AVERAGE

LOW HIGH AVERAGE
Computer operator i Computer operator ii Computer operator iii Customer service representative i Customer service representative ii Customer service representative iii data entry Clerk i data entry Clerk ii help desk manager help desk supervisor i help desk supervisor ii help desk supervisor iii help desk support help desk support assistant help desk support, sr. installation & maintenance Technician i installation & maintenance Technician ii installation & maintenance Technician iii installation & maintenance Technician, director installation & maintenance Technician, supervisor Lan/Wan administrator Lan support i Lan support ii Lan support iii pC maintenance Technician i pC maintenance Technician ii pC maintenance Technician iii sales engineer i sales engineer ii sales engineer iii sales engineer iV sales engineer V Technical recruiter
33,900 36,700 46,700 29,800 31,900 39,700 25,900 27,400 78,500 54,800 62,200 75,800 43,100 37,600 50,200 45,700 51,400 58,800 88,000 73,000 71,800 50,300 59,500 71,800 38,000 44,600 50,200 52,000 62,400 73,100 90,100 106,400 59,700
35,900 40,600 48,200 30,500 34,200 41,000 26,900 28,700 80,100 59,800 67,800 82,700 44,300 38,500 53,900 46,000 51,800 59,200 96,300 73,800 73,200 51,300 60,600 74,400 38,700 46,600 51,000 54,600 65,300 76,500 94,400 111,400 62,400
37,700 42,300 50,100 31,500 37,300 42,500 27,700 30,900 89,000 62,600 71,100 86,700 48,400 41,500 58,300 48,600 54,700 62,600 119,800 77,900 77,600 52,800 64,100 85,600 39,800 48,300 53,900 56,900 68,300 80,000 98,800 116,500 66,800
27,600 32,200 39,100 24,000 28,100 32,800 21,200 23,500 61,700 39,700 48,700 63,500 36,300 31,100 43,000 28,800 38,000 44,900 86,400 53,800 58,900 39,300 47,100 61,100 30,100 36,800 40,600 41,500 49,700 60,600 74,100 90,600 49,700
45,000 51,500 60,800 37,800 44,200 49,800 32,800 39,000 108,700 81,500 88,400 107,000 57,400 49,600 67,500 59,200 66,200 76,200
36,200 41,600 49,700 30,700 35,600 41,300 27,000 30,500 85,900 59,800 68,100 82,900 46,400 40,000 55,100 47,600 53,600 61,300
28,000 32,400 39,600 24,500 28,500 33,600 21,500 23,700 63,000 39,700 48,700 63,700 36,900 31,300 43,600 29,000 38,200 45,900 94,200 53,400 59,500 39,300 47,800 62,400 30,300 37,200 41,800 42,900 52,800 65,000 77,200 92,300 51,700
46,100 52,500 62,700 39,200 45,600 51,900 33,500 39,600 117,800 83,900 92,700 112,400 59,200 50,800 69,500 59,400 66,100 77,500
36,700 42,200 50,800 31,700 36,700 42,800 27,300 30,800 91,300 61,200 70,400 86,600 47,600 40,800 56,600 48,000 53,800 62,000
128,100 108,000 99,800 90,800 64,300 77,400 97,000 49,200 59,100 67,100 68,200 83,500 96,500 116,100 76,100 75,500 51,600 62,100 79,000 39,600 47,100 53,400 55,300 66,200 77,700 95,900
148,500 121,600 107,500 93,100 65,900 79,700 101,600 49,800 60,300 69,700 70,100 103,800 116,400 79,000 77,300 52,800 63,600 81,900 40,300 48,200 55,000 58,000 76,400 89,700
128,600 103,600 160,300 84,100 127,500 67,500
132,400 113,400 79,200 64,300
Technical Support
ConTinued
BASE SALARY
HIGH AVERAGE

LOW HIGH AVERAGE
Technical sales support specialist i Technical sales support specialist ii Technical sales support specialist iii Technical sales support specialist iV Technical support analyst i Technical support analyst ii Technical support analyst iii
48,800 60,500 76,300 92,400 49,800 61,000 76,200
50,900 63,000 79,400 96,200 50,200 61,600 77,600
53,600 66,500 83,700 101,400 51,700 64,000 79,400
37,500 46,800 59,700 73,800 37,300 46,500 60,100
65,200 80,900 99,800 124,900 63,300 79,300 100,600
51,900 64,400 81,000 98,200 50,800 62,800 78,400
40,000 47,400 62,000 77,900 38,400 47,600 61,700
67,300 86,900 109,600
54,000 67,900 86,700
137,300 106,800 65,200 83,100 106,200 52,500 65,000 82,400
Enterprise Systems Analysis and Integration

BASE SALARY
HIGH AVERAGE

LOW HIGH AVERAGE
Crm application admin Crm application architect Crm integration specialist Crm program director erp administrator erp analyst i erp analyst ii erp analyst iii erp programmer i erp programmer ii erp programmer iii erp project manager operating systems programmer i operating systems programmer ii operating systems programmer iii operating systems programmer iV operating systems programmer V sap Basis Consultant sap project manager systems architect
77,500 116,900 89,600 136,700 62,100 71,800 84,500 93,500 59,300 69,800 92,900 112,100 53,400 57,300 69,000 84,200 95,100 94,300 83,000 98,100
81,300 123,600 99,200 152,000 65,100 74,800 87,300 96,800 63,000 70,700 97,400 115,300 54,200 58,900 75,000 88,400 100,900 95,300 84,200 101,300
99,400 136,500 120,900 168,100 79,000 77,900 91,000 100,900 67,400 75,400 107,700 129,200 55,800 64,900 85,600 96,100 109,700 110,400 97,100 110,000
75,700 94,800 85,600 127,100 46,000 45,100 45,800 74,100 47,900 54,000 79,600 87,800 41,900 49,800 64,200 74,400 83,500 89,000 77,000 84,700
112,900
91,600
75,700 101,500 90,400 146,000 46,800 45,100 45,800 75,800 49,300 55,100 80,700 87,800 42,400 51,400 66,400 74,900 86,700 90,400 93,500 88,500
172,100 133,100 172,800 142,300 146,500 120,700 272,100 208,200 108,100 122,400 117,100 75,700 80,900 93,500
151,200 128,700 131,100 110,300 186,500 102,500 111,900 106,200 129,000 91,600 106,600 157,400 73,000 76,100 89,000 98,700 65,700 74,100
137,000 103,700 96,800 114,300 68,100 77,000
121,200 101,400 158,900 122,200 72,900 77,900 95,700 112,000 55,800 63,600 80,400 92,400
129,200 106,000 181,900 133,300 75,600 80,100 100,400 116,300 57,700 65,800 83,900 95,600
123,600 105,200 121,700 104,100 113,300 91,600
133,000 111,700 125,500 114,000 132,500 105,200 143,300 113,700
128,500 105,100
10
Technical Writing
BASE SALARY
HIGH AVERAGE

LOW HIGH AVERAGE
documentation specialist i documentation specialist ii documentation specialist iii editor - Web editor assistant - Web editor senior - Web instructional Technology specialist Technical Trainer i Technical Trainer, sr. Technical Writer i Technical Writer ii Technical Writer iii Technical Writer iV Technical Writer V
42,400 52,600 62,500 59,600 37,800 88,300 50,700 56,700 71,200 45,400 54,900 66,800 78,900 88,000
42,700 53,100 64,100 60,600 39,100 93,800 50,700 57,600 77,000 47,400 57,700 70,900 85,200 95,100
45,400 58,200 67,400 62,400 40,500 96,500 50,700 61,100 84,900 48,400 60,600 73,300 88,300 98,600
33,300 41,700 53,600 48,300 27,200 73,000 37,200 43,700 58,700 36,800 45,100 56,700 70,900 79,100
54,900 70,200 80,000 68,200 47,500 133,600 66,900 78,700 95,600 58,100 71,800 85,400 99,900 111,500
44,400 56,100 66,300 61,800 39,500 93,500 51,000 59,900 79,700 47,400 58,500 71,100 85,400 95,300
35,200 42,100 56,100 48,300 33,000 75,200 37,200 45,000 62,100 37,600 45,700 58,200 72,200 80,500
57,000 72,100 83,800 68,400 55,000 135,000 66,900 81,700 100,300 59,900 74,400 88,900 105,800 118,000
46,200 57,900 69,400 61,800 44,300 95,500 51,000 62,300 84,500 48,700 60,100 73,500 89,100 99,400
Network Design and Administration

BASE SALARY
HIGH AVERAGE

LOW HIGH AVERAGE
enterprise infrastructure architect Linux administrator mail server admin messaging engineer network administrator Windows i network administrator Windows ii network administrator Windows iii network administrator Windows iV network administrator Windows V network Control Center director network Control Center manager network Control Technician i network Control Technician ii network engineer i
108,400 68,600 72,000 96,600 48,400 60,600 72,400 75,600 86,600 107,000 89,800 46,600 66,700 53,500
112,300 72,900 73,100 98,600 49,400 61,900 74,000 77,300 88,300 112,300 94,200 47,700 68,600 55,500
121,600 75,600 75,500 101,800 52,300 65,700 78,500 82,000 93,400 129,900 105,400 53,500 75,500 58,200
89,000 66,000 52,800 81,500 41,100 49,500 60,600 62,400 71,300 94,100 74,000 37,400 52,100 43,500
138,900 116,300 108,000 98,300 73,200 74,100
89,000 66,000 52,800 82,900 41,800 50,800 62,600 63,300 71,300 94,100 77,500 37,600 52,700 44,100
167,700 111,300 101,900
127,300 77,000 76,200
124,300 100,000 63,000 80,500 92,100 99,100 109,100 50,900 63,700 76,200 80,000 90,900
135,200 108,200 65,700 85,700 97,400 103,000 110,900 52,900 66,400 79,900 82,400 95,200
129,300 119,000 120,400 67,400 93,000 70,600 98,000 50,700 72,200 56,100
165,500 128,900 129,900 103,400 68,200 96,700 72,400 51,300 74,100 57,800
11
Network Design and Administration

SMALL MEDIUM LARGE
ConTinued
BASE SALARY
LOW HIGH AVERAGE

LOW HIGH AVERAGE
network engineer ii network engineer iii storage management specialist systems administrator systems administrator, senior Telecommunications analyst i Telecommunications analyst ii Telecommunications analyst iii Telecommunications analyst iV Telecommunications analyst V Telecommunications Technician i Telecommunications Technician ii Telecommunications Technician iii uniX administrator
67,100 80,900 79,500 62,300 80,200 49,000 59,400 70,700 82,600 89,800 43,600 52,600 61,200 81,400
69,800 83,900 84,000 73,400 89,400 50,300 61,100 72,600 84,700 92,600 44,400 53,600 62,800 86,300
73,100 88,000 88,100 77,200 92,500 52,600 64,400 76,700 89,600 96,100 46,800 55,200 67,800 89,700
54,700 67,900 62,800 54,600 68,100 41,200 50,100 59,200 68,700 70,500 34,600 41,200 50,700 66,000
86,800 101,500 110,500 92,100 111,700 62,900 76,100 89,200 103,800 117,500 57,300 69,300 82,400 108,400
70,500 84,800 84,800 72,900 90,200 51,800 63,100 75,100 87,700 94,700 46,400 55,000 66,200 86,800
55,300 69,700 66,100 55,500 69,700 41,200 51,100 60,900 71,300 72,800 35,000 41,800 50,700 67,100
90,800 106,000 125,000 95,800 115,200 65,700 79,200 94,100 109,700 122,900 58,300 70,800 84,100 113,600
72,800 88,000 88,800 75,000 93,700 53,300 65,000 77,900 91,600 97,200 46,900 55,900 67,500 89,800
Web Development and Administration

BASE SALARY
HIGH AVERAGE

LOW HIGH AVERAGE
Content engineer i Content engineer ii Content engineer iii Content manager Content specialist designer i designer ii designer iii gui programmer i gui programmer ii gui programmer iii interface design director - Web interface designer - Web interface designer, sr. - Web Web application developer Web software developer i Web software developer, sr. Webmaster
12
75,000 104,900 115,400 77,300 49,500 49,100 60,000 68,800 53,400 71,800 85,700 78,900 136,500 74,700 72,900 67,000 81,800 61,100
79,500 104,900 117,100 85,900 50,800 49,800 60,800 73,300 56,800 74,000 92,900 80,100 138,700 79,100 74,900 68,800 84,200 62,300
82,300 104,900 120,700 88,500 52,500 51,300 62,700 80,600 61,600 79,900 95,100 89,600 148,300 82,000 79,100 72,700 87,500 70,200
67,700 84,100 112,800 62,300 40,100 40,400 43,500 59,200 50,300 57,900 75,600 61,400 131,200 69,700 55,100 52,200 70,700 46,400
105,800
79,700
67,700 85,500 112,800 63,800 43,400 43,000 46,100 62,200 50,300 58,500 82,900 75,900 131,200 69,700 56,800 53,100 72,900 46,400
105,800
89,800
123,000 104,400 156,700 119,300 108,300 61,500 58,600 76,000 90,300 72,500 89,800 114,200 104,400 84,400 51,400 50,400 61,800 77,300 60,100 77,400 91,600 87,200
133,800 112,200 162,100 131,500 117,600 61,600 60,500 79,500 93,500 73,900 95,500 124,900 105,700 89,400 53,000 51,700 63,800 80,300 60,900 79,400 96,600 91,100
160,200 143,600 101,400 98,700 91,200 97,600 90,400 79,400 77,700 71,500 84,200 67,200
184,100 151,000 101,400 105,500 95,500 103,900 93,400 89,300 80,800 74,000 88,200 69,100
Management and Project Management

BASE SALARY
HIGH AVERAGE

LOW HIGH AVERAGE
Business process Consultant Chief information security officer Chief information Technology officer data Center director information Technology director information Technology manager iT project Coordinator iT project manager i iT project manager ii iT project manager iii iT Quality assurance director iT Quality assurance manager project engineering manager project Lead application Vice president of iT
96,800 151,400 159,700 95,500 138,200 103,800 84,200 65,400 80,100 92,500 94,800 86,900 92,900 100,400 132,600
99,800 158,100 177,600 106,700 146,600 108,500 89,100 66,700 81,500 93,300 101,000 90,000 99,400 106,600 145,100
108,300 170,600 288,900 126,300 190,000 114,100 93,800 76,600 93,800 108,200 121,200 106,100 112,100 112,300 213,200
80,700 108,200 148,500 87,900 121,100 80,200 68,100 53,700 70,100 82,700 85,200 73,900 80,200 84,400 137,900
124,400 103,300 225,600 164,700 330,400 141,600 237,000 117,300
83,800 108,200 160,300 92,300 130,200 83,000 70,700 55,200 72,200 84,900 87,000 75,500 80,800 86,600 140,400
136,900 112,700 276,900 190,500 470,500 309,800 173,900 133,800 259,500 196,700 156,400 119,600 123,000 96,400 114,700 96,400 75,200 93,200
206,500 165,100 141,000 110,900 115,200 91,900 107,300 90,400 72,400 88,700
122,400 102,400 135,300 111,800 123,600 98,600
134,000 109,300 145,800 119,200 135,500 106,200 133,200 110,100 145,800 115,600 311,500 225,100
120,300 105,600 131,900 108,200 224,800 180,700
Security
BASE SALARY
HIGH AVERAGE

LOW HIGH AVERAGE
data security analyst data security analyst, sr. data security manager data security supervisor is security manager security administrator systems / application security analyst
64,900 79,700 101,000 85,600 86,700 60,800 76,400
67,700 83,000 105,300 89,400 93,000 68,000 82,500
71,800 88,000 111,600 94,700 111,200 74,000 91,500
50,500 65,100 86,300 59,900 74,600 49,600 48,300
88,900 102,200 130,100 121,800
69,600 85,000 107,700 91,400
52,000 67,900 92,500 62,400 76,500 49,600 48,400
93,100 106,900
72,300 89,400
146,400 118,600 126,600 94,200
129,300 102,700 95,100 116,700 70,600 85,300
141,100 109,600 113,800 135,200 73,600 88,700
13
Analyst
BASE SALARY
HIGH AVERAGE

LOW HIGH AVERAGE
applications systems analyst i applications systems analyst ii applications systems analyst iii applications systems analyst iV applications systems analyst V Business data analyst i Business data analyst ii Business data analyst iii Business systems analyst i Business systems analyst ii Business systems analyst iii Business systems analyst iV Business systems analyst V Change management specialist information Technology auditor i information Technology auditor ii information Technology auditor iii information Technology auditor iV Quality Control analyst i Quality Control analyst ii Quality Control analyst iii Quality Control analyst iV
53,100 62,200 77,400 89,500 100,900 52,100 61,800 80,900 47,100 60,200 73,000 84,700 96,200 110,400 50,500 65,200 78,600 89,500 40,500 52,700 67,600 78,300
54,300 65,400 82,900 96,300 108,800 53,600 64,900 87,700 48,400 66,300 75,700 88,700 99,100 113,500 51,400 69,300 82,300 93,400 41,600 54,700 71,800 83,300
57,500 68,400 87,100 100,500 113,400 59,100 68,400 91,000 53,300 68,700 79,600 97,100 107,500 130,300 56,200 71,100 85,600 100,100 43,100 56,200 74,500 86,500
42,900 50,600 66,700 79,100 88,400 40,600 49,400 69,600 40,300 51,100 61,000 73,500 82,700 93,000 42,600 52,500 65,900 77,000 30,600 39,800 50,600 64,400
66,800 80,000 98,800 113,800
54,200 65,200 83,100 96,300
43,100 51,500 68,300 81,000 90,600 41,300 49,500 71,500 41,200 52,600 63,300 76,700 85,800 96,000 43,000 53,800 67,600 79,100 30,800 40,400 53,900 68,700
68,800 83,200 104,000
55,800 67,200 86,600
121,500 101,300 137,200 115,600 63,900 84,300 101,100 65,900 85,400 96,700 115,700 56,300 65,900 88,400 52,800 67,800 79,400 97,400
126,600 108,800 63,900 82,900 101,100 63,400 81,700 91,900 108,900 56,100 65,000 86,900 50,900 65,300 75,800 92,200
122,200 102,600 157,500 122,700 68,400 85,800 100,900 113,100 53,900 69,500 96,800 100,100 54,500 69,200 83,300 96,100 42,100 55,000 72,000 83,600
133,400 110,300 161,100 125,800 69,800 89,500 105,800 55,400 71,200 86,400
121,000 101,700 54,800 72,300 96,500 119,100 43,100 57,000 74,900 90,100
14
2011 SALARY GUIDE _ JoB desCripTions
database development, admin and Bi

Business Intelligence Specialist responsible for leading the strategic design and maintenance of business intelligence applications. identifies, researches, and resolves technical problems. ensures that the use of business intelligence applications enhances business decision making capabilities. requires a bachelors degree in area of specialty and 5 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to the head of a unit/department. Data Architect I designs and builds relational databases for data storage or processing. develops strategies for warehouse implementation, data acquisition, and archive recovery. Cleans and maintains the database by removing and deleting old data. may evaluate new data sources for adherence to the organizations quality standards and ease of integration. may require a bachelors degree in a related area and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Data Architect II designs and builds relational databases for data storage or processing. develops strategies for warehouse implementation, data acquisition, and archive recovery. Cleans and maintains the database by removing and deleting old data. may evaluate new data sources for adherence to the organizations quality standards and ease of integration. may require a bachelors degree in a related area and 2-4 years of experience in the field or in a related area. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor or manager. Data Architect III designs and builds relational databases for data storage or processing. develops strategies for warehouse implementation, data acquisition, and archive recovery. Cleans and maintains the database by removing and deleting old data. may evaluate new data sources for adherence to the organizations quality standards and ease of integration. may require a bachelors degree in a related area and 4-6 years of experience in the field or in a related area. relies on experience and judgment to plan and accomplish goals. performs a variety of
complicated tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager. Data Architect IV designs and builds relational databases for data storage or processing. develops strategies for warehouse implementation, data acquisition, and archive recovery. Cleans and maintains the database by removing and deleting old data. may evaluate new data sources for adherence to the organizations quality standards and ease of integration. requires a bachelors degree in area of specialty and 6-8 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Data Architect V designs and builds relational databases for data storage or processing. develops strategies for warehouse implementation, data acquisition, and archive recovery. Cleans and maintains the database by removing and deleting old data. may evaluate new data sources for adherence to the organizations quality standards and ease of integration. requires a bachelors degree in area of specialty and at least 8-10 years of experience in the field or in a related area. demonstrates expertise in a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may provide consultation on complex projects and is considered to be the top level contributor/specialist. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Data Management Director directs and oversees the design and development of systems used for managing data such as data warehouses, data stores, and other business intelligence systems. responsible for maintaining and monitoring the data systems to ensure they meet organizational requirements. requires a bachelors degree and at least 10 years of direct experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to top management. Data Modeling Analyst develops data models to meet the needs of the organizations information systems. manages the flow of information between departments through the use of relational databases. maintains data integrity by working to eliminate redundancy. stays informed of
15
the ways the organization uses its data. may require a bachelors degree in a related area and at least 5 years of experience in the field or in a related area. Familiar with concepts, practices, and procedures within a particular field. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. a wide degree of creativity and latitude is required. may lead and direct the work of others. Typically reports to a manager. Data Warehouse Manager develops and implements information management strategies. Coordinates and manages information management solutions. scopes, plans, and prioritizes multiple projects. manages all aspects of the warehouses such as data sourcing, migration, quality, design, and implementation. requires a bachelors degree with at least 7 years of experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to top management. Data Warehouse Programming Specialist responsible for data warehouse design and configuration. provides supports for data warehouses. responsible for coding and documenting procedures, and programming, testing and debugging data warehouses. requires a bachelors degree with at least 2-4 years of experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. a certain degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Data Warehouse Specialist designs, implements and supports data warehousing. implements business rules via stored procedures, middleware, or other technologies. defines user interfaces and functional specifications. responsible for verifying accuracy of data, and maintaining and supporting the data warehouse. requires a bachelors degree with at least 2 years of direct experience in the field. Familiar with standard concepts, practices, and procedures within a particular field. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Typically reports to a manager. a certain degree of creativity and latitude is required. Database Administration Manager manages the administration of an organizations database. analyzes the organizations database needs and develops a long-term strategy for data storage. establishes policies and procedures related to data security and integrity and monitors and limits database access as needed. oversees the design, maintenance and implementation of the systems that manage an internal database. requires a bachelors degree with at least 7 years of experience in the field. Familiar with a variety of the fields concepts, practices, and
16
procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to top management. Database Administrator develops, implements, administers, and maintains policies and procedures for ensuring the security and integrity of the company database. implements data models, database designs, data access and table maintenance codes. resolves database performance and capacity issues, and replication and other distributed data issues. may require a bachelors degree in a related area and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a manager. Database Analyst I reviews, evaluates, designs, implements and maintains company database(s). identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process. Writes codes for database access, modifications, and constructions including stored procedures. may require a bachelors degree in a related area and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager. Database Analyst II reviews, evaluates, designs, implements and maintains company database(s). identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process. Writes codes for database access, modifications, and constructions including stored procedures. may require a bachelors degree in a related area and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager. a certain degree of creativity and latitude is required. Database Analyst III reviews, evaluates, designs, implements and maintains company database(s). identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process. Writes codes for database access, modifications, and constructions including stored procedures. may require a bachelors degree in a related area and 4-6 years of experience
in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. Typically reports to a project leader or manager. a wide degree of creativity and latitude is expected. Database Analyst IV reviews, evaluates, designs, implements and maintains company database(s). identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process. Writes codes for database access, modifications, and constructions including stored procedures. requires a bachelors degree in area of specialty and 6-8 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Database Analyst V reviews, evaluates, designs, implements and maintains company database(s). identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process. Writes codes for database access, modifications, and constructions including stored procedures. requires a bachelors degree in area of specialty and at least 8-10 years of experience in the field or in a related area. demonstrates expertise in a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may provide consultation on complex projects and is considered to be the top level contributor/specialist. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Database Report Writer responsible for database administration, data consolidation, data analysis and management reporting. utilizes software to generate metrics and develops actionable recommendations. provides support to research teams or management by collecting and analyzing data and reporting results. Collaborates with various function teams such as marketing, research, and iT to achieve business results. requires a bachelors degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. a certain degree of creativity and latitude is expected. Typically reports to a supervisor or manager. Database Warehouse Analyst, Sr. determines business information needs and identifies system requirements. analyzes business intelligence data and provides reports. acts as liaison between information technology and business units. ensures
data accuracy. assesses data extraction, report generation, and bugs appearing in operations involving the data warehouse. requires a bachelors degree in area of specialty and 4-6 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Oracle Database Administrator administers, maintains, develops and implements policies and procedures for ensuring the security and integrity of the companys oracle database. implements data models and database designs, data access and table maintenance codes; resolves oracle database performance issues, database capacity issues, replication, and other distributed data issues. may require a bachelors degree in a related area and 3-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a manager. a certain degree of creativity and latitude is required.
programming and software engineering

.Net Developer designs, develops, and implements software packages for websites. Troubleshoots, debugs and implements software code. may require a bachelors degree in a related area and at least 2 years of experience in the field or in a related area. has knowledge of standard concepts, practices, and procedures within a particular field (i.e., sQL, C++, hTmL, Cgi and Javascript). relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude required. Typically reports to a project leader or manager. Applications Development Manager manages a team of analysts or developers responsible for the organizations applications development and analysis function. evaluates existing applications to determine technical changes, schedules projects and resources, and monitors project timelines. sets and implements policies and procedures related to application quality standards and testing. requires a bachelors degree in a related area and at least 7 years of experience with applications development. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is required. Typically reports to a head of a unit or department.
17
Applications Engineer I researches, collects, and reports information on the ability and capacity of company products and competing equipment. aids in the design and development of equipment and systems, and redesign of existing systems to fulfill the needs of customers. responsibilities also include providing equipment functionality and capability reports to the sales force, and acting as technical liaison to the sales team. may require a bachelors degree in area of specialty and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor. Applications Engineer II researches, collects, and reports information on the ability and capacity of company products and competing equipment. aids in the design and development of equipment and systems, and redesign of existing systems to fulfill the needs of customers. responsibilities also include providing equipment functionality and capability reports to the sales force, and acting as technical liaison to the sales team. may require a bachelors degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor. Applications Engineer III researches, collects, and reports information on the ability and capacity of company products and competing equipment. aids in the design and development of equipment and systems, and redesign of existing systems to fulfill the needs of customers. responsibilities also include providing equipment functionality and capability reports to the sales force, and acting as technical liaison to the sales team. may require a bachelors degree in area of specialty and 4-6 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on experience and judgment to plan and accomplish goals. performs a variety of complex tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor or manager. Applications Engineer IV researches, collects, and reports information on the ability and capacity of company products and competing equipment. aids in the design and development of equipment and systems, and redesign of existing systems to fulfill the needs of customers. responsibilities also include providing equipment functionality and capability reports to the sales force, and acting as technical liaison to the sales team. may require a bachelors degree
in area of specialty and 6-8 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of complex tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager. Applications Engineer V researches, collects, and reports information on the ability and capacity of company products and competing equipment. aids in the design and development of equipment and systems, and redesign of existing systems to fulfill the needs of customers. responsibilities also include providing equipment functionality and capability reports to the sales force, and acting as technical liaison to the sales team. may require a bachelors degree in area of specialty and 8-10 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of complex tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to manager or a head of unit/ department. Application Systems Architect responsible for the overall system design. documents development requirements for database, applications, and operation system environment. Consults with end users to test and debug applications to meet client needs. serves as expertise in all aspects of designing and application development. may conduct training to iT staff. requires a bachelors degree and may be expected to have an advanced degree in area of specialty and at least 5 years of experience in the field or in a related area. demonstrates expertise in a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may provide consultation on complex projects and is considered to be the top level contributor/specialist. Typically reports to a manager or head of a unit/department. Client/Server Programmer I reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organizations client/server software applications. may require a bachelors degree in a related area and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager.
18
Client/Server Programmer II reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organizations client/server software applications. may require a bachelors degree in a related area and 2-4 years of experience in the field or in a related area. Familiar with relational database concepts, and client-server concepts. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager. a certain degree of creativity and latitude is required. Client/Server Programmer III reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organizations client/server software applications. may require a bachelors degree in a related area and 4-6 years of experience in the field or in a related area. Familiar with relational database concepts, and client-server concepts. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. Typically reports to a project leader or manager. a wide degree of creativity and latitude is expected. Client/Server Programmer IV reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organizations client/server software applications. requires a bachelors degree in area of specialty and at least 6-8 years of experience in the field or in a related area. demonstrates expertise in a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may provide consultation on complex projects and is considered to be the top level contributor/specialist. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/ department. Client/Server Programmer V reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organizations client/server software applications. requires a bachelors degree in area of specialty and at least 8-10 years of experience in the field or in a related area. demonstrates expertise in a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may provide consultation on complex projects and is considered to be the top level contributor/specialist. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/ department.
GIS Analyst I utilizes geographic information system techniques to provide a better understanding of certain variables in a given geographic location. extracts data from gis software and uses varying analysis methods to arrive at results. recommends appropriate reactionary strategies in response to gis analysis. provides maps and data sets to clients to supplement analysis. Knowledgeable of gis software and technology. Works in conjunction with Cadd drafters and technicians. requires a bachelors degree in area of specialty and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager. GIS Analyst II utilizes geographic information system techniques to provide a better understanding of certain variables in a given geographic location. extracts data from gis software and uses varying analysis methods to arrive at results. recommends appropriate reactionary strategies in response to gis analysis. provides maps and data sets to clients to supplement analysis. Knowledgeable of gis software and technology. Works in conjunction with Cadd drafters and technicians. requires a bachelors degree in area of specialty and 2-3 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager. GIS Analyst III utilizes geographic information system techniques to provide a better understanding of certain variables in a given geographic location. extracts data from gis software and uses varying analysis methods to arrive at results. recommends appropriate reactionary strategies in response to gis analysis. provides maps and data sets to clients to supplement analysis. Knowledgeable of gis software and technology. Works in conjunction with Cadd drafters and technicians. requires a bachelors degree in area of specialty and 4-6 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor or manager. GIS Analyst IV utilizes geographic information system techniques to provide a better understanding of certain variables in a given geographic location. extracts data from gis software and uses varying analysis methods to arrive at results. recommends appropriate reactionary strategies in response to gis analysis. provides maps and data
19
sets to clients to supplement analysis. Knowledgeable of gis software and technology. Works in conjunction with Cadd drafters and technicians. requires a bachelors degree in area of specialty, 7-10 years of experience in the field or in a related area, and may require additional certification. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. GIS Analyst V utilizes geographic information system techniques to provide a better understanding of certain variables in a given geographic location. extracts data from gis software and uses varying analysis methods to arrive at results. recommends appropriate reactionary strategies in response to gis analysis. provides maps and data sets to clients to supplement analysis. Knowledgeable of gis software and technology. Works in conjunction with Cadd drafters and technicians. requires a bachelors degree in area of specialty, additional certification, at least 10 years of experience in the field or in a related area, and may require additional certification. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or a head of a unit/department. Java Developer designs, develops, and implements web-based Java applications to support business requirements. Follows approved life cycle methodologies, creates design documents, and performs program coding and testing. resolves technical issues through debugging, research, and investigation. requires a bachelors degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. a degree of creativity and latitude is required. Typically reports to a supervisor or manager. Java Developer, Sr. designs, develops, and implements web-based Java applications to support business requirements. Follows approved life cycle methodologies, creates design documents, and performs program coding and testing. resolves technical issues through debugging, research, and investigation. requires a bachelors degree in area of specialty and 4-6 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. a wide degree of creativity and latitude is required. Typically reports to a supervisor or manager.
20
Mainframe Programmer I reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing for a large-scale mainframe computer system. maintains and develops online and batch application programs. develops and implements a disaster recovery plan. Works with project members to develop specifications, diagrams and flowcharts. may require a bachelors degree in a related area and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager. Mainframe Programmer II reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing for a large-scale mainframe computer system. maintains and develops online and batch application programs. develops and implements a disaster recovery plan. Works with project members to develop specifications, diagrams and flowcharts. may require a bachelors degree in a related area and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a project leader or manager. Mainframe Programmer III reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing for a large-scale mainframe computer system. maintains and develops online and batch application programs. develops and implements a disaster recovery plan. Works with project members to develop specifications, diagrams and flowcharts. may require a bachelors degree in a related area and 4-6 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. Typically reports to a project leader or manager. a wide degree of creativity and latitude is expected. Mainframe Programmer IV reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing for a large-scale mainframe computer system. maintains and develops online and batch application programs. develops and implements a disaster recovery plan. Works with project members to develop specifications, diagrams and flowcharts. requires a bachelors degree in area of specialty and 6-8 years of experience in the field or in a related area. Familiar with a variety
of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Mainframe Programmer V reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing for a large-scale mainframe computer system. maintains and develops online and batch application programs. develops and implements a disaster recovery plan. Works with project members to develop specifications, diagrams and flowcharts. requires a bachelors degree in area of specialty and at least 8-10 years of experience in the field or in a related area. demonstrates expertise in a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may provide consultation on complex projects and is considered to be the top level contributor/specialist. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/ department. Programmer I reviews, analyzes, and modifies programming systems including encoding, testing, debugging and documenting programs. may require an associates degree in a related area and 0-3 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager. Programmer II reviews, analyzes, and modifies programming systems including encoding, testing, debugging and documenting programs. may require an associates degree in a related area and 2-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager. a certain degree of creativity and latitude is required. Programmer III reviews, analyzes, and modifies programming systems including encoding, testing, debugging and documenting programs. may require a bachelors degree. requires 4-6 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. may report directly to a project lead or manager. a wide degree of creativity and latitude is expected.
Programmer IV reviews, analyzes, and modifies programming systems including encoding, testing, debugging and documenting programs. may require a bachelors degree. requires 5-8 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. may report directly to a project lead or manager. a wide degree of creativity and latitude is expected. Programmer V reviews, analyzes, and modifies programming systems including encoding, testing, debugging and documenting programs. may require a bachelors degree in area of specialty and 8-10 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may provide consultation on complex projects and is considered to be the top level contributor/specialist. Typically reports to a manager or head of a unit/department. Release Engineer responsible for software builds and releases. responsible for the design and development of builds, scripts, installation procedures, and systems including source code control and issue tracking. Works closely with a quality assurance team to ensure final version is up to organizational standards. requires a bachelors degree in a related area and 3-5 years of experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. may lead and direct the work of others. Typically reports to a supervisor/manager. Software Architect responsible for initial design and development of new software or extensive software revisions; products may be for use internally or for resale. defines product requirements and creates high-level architectural specifications, ensuring feasibility, functionality, and integration with existing systems/platforms. requires a bachelors degree and may be expected to have an advanced degree in area of specialty and at least 7 years of experience in the field or in a related area. demonstrates expertise in a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may provide consultation on complex projects and is considered to be the top level contributor/ specialist. may guide a team of developers through the project to completion. Typically reports to a head of a unit/department or top management. Software Architect, Sr. responsible for initial design and development of new software or extensive software revisions; products may be for use internally or for resale. defines product requirements and creates high-level architectural
21
specifications, ensuring feasibility, functionality, and integration with existing systems/platforms. requires a bachelors degree and may be expected to have an advanced degree in area of specialty and at least 10 years of experience in the field or in a related area. demonstrates expertise in a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may provide consultation on complex projects and is considered to be the top level contributor/specialist. may guide a team of developers through the project to completion. Typically reports to a head of a unit/department or top management. Software Engineer I designs, modifies, develops, writes and implements software programming applications. supports and/ or installs software applications/operating systems. participates in the testing process through test review and analysis, test witnessing and certification of software. requires a bachelors degree in a related area and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a manager. Software Engineer II designs, modifies, develops, writes and implements software programming applications. supports and/ or installs software applications/operating systems. participates in the testing process through test review and analysis, test witnessing and certification of software. requires a bachelors degree in a related area and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a manager. a certain degree of creativity and latitude is required. Software Engineer III designs, modifies, develops, writes and implements software programming applications. supports and/ or installs software applications/operating systems. participates in the testing process through test review and analysis, test witnessing and certification of software. requires a bachelors degree in a related area and 4-6 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. may report directly to a project lead or manager. a wide degree of creativity and latitude is expected.
Software Engineer IV designs, modifies, develops, writes and implements software programming applications. supports and/ or installs software applications/operating systems. participates in the testing process through test review and analysis, test witnessing and certification of software. designs, plans, and coordinates work teams. provides technical support to project team members. requires a bachelors degree in a related area and 6-8 years of experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a head of a unit/ department. Software Engineer V designs, modifies, develops, writes and implements software programming applications/operating systems. also, coordinates work teams. provides technical support to project team members. requires a bachelors degree in area of specialty and at least 8-10 years of experience in the field or in a related area. demonstrates expertise in a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may provide consultation on complex projects and is considered to be the top level contributor/specialist. a wide degree of creativity and latitude is expected. may report to an executive or a manager. Software Quality Assurance develops, publishes, and implements test plans. Writes and maintains test automation. develops quality assurance standards. defines and tracks quality assurance metrics such as defect densities and open defect counts. requires a bachelors degree and 2-4 years of experience coding in C, C++, Java. must have a working knowledge of quality assurance methodologies. Familiar with nT, uniX and/or solaris environments. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a manager. a certain degree of creativity and latitude is required. Software Quality Assurance, Sr. develops, publishes, and implements test plans. Writes and maintains test automation. develops quality assurance standards. defines and tracks quality assurance metrics such as defect densities and open defect counts. requires a bachelors degree and at least 5 years of experience coding in C, C++, Java. must have a working knowledge of quality assurance methodologies. Familiar with nT, uniX and/or solaris environments. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. Works under general supervision; typically reports to a manager. a certain degree of creativity and latitude is required.
22
Software Support Engineer I Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. requires a bachelors degree in area of specialty and 0-2 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor or manager. Software Support Engineer II Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. requires a bachelors degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor or manager. Software Support Engineer III Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. requires a bachelors degree in area of specialty and 4-6 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a manager.
equivalent and 0-3 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager. Computer Operator II operates and monitors computer equipment. performs routine tasks to maintain computer equipment and their peripherals. Loads peripheral equipment such as tapes and printer paper for operating runs. observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage. may require an associates degree or its equivalent and 2-5 years of experience as a computer operator. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager. a certain degree of creativity and latitude is required. Computer Operator III operates and monitors computer equipment. performs routine tasks to maintain computer equipment and their peripherals. Loads peripheral equipment such as tapes and printer paper for operating runs. observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage. may require an associates degree or its equivalent and at least 5 years of experience as a computer operator. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. may report directly to an project lead or manager. a wide degree of creativity and latitude is expected. Customer Service Representative I processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Customer Service Representative II processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. requires a high school diploma or equivalent and 2-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited
23
Technical support
Computer Operator I operates and monitors computer equipment. performs routine tasks to maintain computer equipment and their peripherals. Loads peripheral equipment such as tapes and printer paper for operating runs. observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage. may require an associates degree or its
experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a supervisor or manager. a certain degree of creativity and latitude is required. Customer Service Representative III processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. requires a high school diploma or equivalent and at least 5 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. Typically reports to a supervisor or manager. a wide degree of creativity and latitude is expected. Data Entry Clerk I operates a data entry device to input lists, records, or other data points into an electronic format. requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and preestablished guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Data Entry Clerk II operates a data entry device to input lists, records, or other data points into an electronic format. requires a high school diploma or its equivalent with 2-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor or manager. Help Desk Manager manages a team of support personnel who troubleshoot iT issues. implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. ensures maximum issue resolutions in minimum time. evaluates new information systems products or services and suggests changes to existing products or services to better aide the end user. requires a bachelors degree with at least 7 years of experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to head of a unit/department. Help Desk Supervisor I supervises the day-to-day operations of the help desk. identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. documents, tracks, and monitors problems to ensure resolution
in a timely manner. a level i supervisor is considered a working supervisor with little authority for personnel actions. may require a bachelors degree in area of specialty. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Help Desk Supervisor II supervises the day-to-day operations of the help desk. identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. documents, tracks, and monitors problems to ensure resolution in a timely manner. a level ii supervisor has authority for personnel actions and oversees most day to day operations of group. may require a bachelors degree in area of specialty. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Help Desk Supervisor III supervises the day-to-day operations of the help desk. identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. documents, tracks, and monitors problems to ensure resolution in a timely manner. a level iii supervisor has full authority and may be considered lower middle management. may require a bachelors degree in area of specialty. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Help Desk Support provides support to end users on a variety of issues. identifies, researches, and resolves technical problems. responds to telephone calls, email and personnel requests for technical support. documents, tracks and monitors the problem to ensure a timely resolution. may require an associates degree in a related area and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Help Desk Support Assistant provides support to end users on a variety of issues. identifies, researches, and resolves technical problems. responds to telephone calls, email and personnel requests for technical support. documents, tracks and
24
monitors the problem to ensure a timely resolution. may require an associates degree in a related area and no previous experience in the field. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor. Help Desk Support, Sr. provides support to end users on a variety of issues. identifies, researches, and resolves technical problems. responds to telephone calls, email and personnel requests for technical support. documents, tracks, and monitors the problem to ensure a timely resolution. may require an associates degree in a related area and 3-5 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. Typically reports to a supervisor or manager. a wide degree of creativity and latitude is expected. Installation & Maintenance Technician I installs, maintains, tests, troubleshoots, and repairs switches, cables, and other telecommunications equipment in the field to ensure optimum network usage and quality. requires a high school diploma or its equivalent and 0-2 years of related experience. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor. Installation & Maintenance Technician II installs, maintains, tests, troubleshoots, and repairs switches, cables, and other telecommunications equipment in the field to ensure optimum network usage and quality. requires a high school diploma or its equivalent and 2-4 years of related experience. Familiar with standard concepts, practices, and procedures within a particular field. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor. Installation & Maintenance Technician III installs, maintains, tests, troubleshoots, and repairs switches, cables, and other telecommunications equipment in the field to ensure optimum network usage and quality. requires a high school diploma or its equivalent and 4-6 years of related experience. Familiar with standard concepts, practices, and procedures within a particular field. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor.
Installation & Maintenance Technician Director directs the installation, maintenance, testing, troubleshooting, and repairing of switches, cables, and other telecommunications equipment in the field to ensure optimum network usage and quality. ensures compliance to customer specifications and company requirements. ensures all functions are completed on time and within budget. oversees the scheduling of installation and maintenance services. requires a bachelors degree or its equivalent and at least 10 years of related experience. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to top management. Installation & Maintenance Technician Supervisor manages the installation, maintenance, testing, troubleshooting, and repairing of switches, cables, and other telecommunications equipment in the field to ensure optimum network usage and quality. ensures compliance to customer specifications and company requirements. ensures all functions are completed on time and within budget. Coordinates the scheduling of installation and maintenance services. may require a bachelors degree in area of specialty and at least 7 years of related experience. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a head of unit/department. LAN/WAN Administrator responsible for the settings, configuration and maintenance of Lan/Wan and related hardware/ software. provides troubleshoots pertaining to Lan/ Wan to meet users needs. Takes initiative for the network security and systems upgrades. requires a bachelors degree in area of specialty and 2-5 years of experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a head of unit/department. LAN Support I supports, monitors, tests, and troubleshoots hardware and software problems pertaining to Lan. recommends and schedules repairs. provides end users support for all Lan- based applications. installs and configures workstations. may require an associates degree in a related area and 0-3 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under
25
immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager. LAN Support II supports, monitors, tests, and troubleshoots hardware and software problems pertaining to Lan. recommends and schedules repairs. provides end users support for all Lan- based applications. installs and configures workstations. may require an associates degree in a related area and 2-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager. a certain degree of creativity and latitude is required. LAN Support III supports, monitors, tests, and troubleshoots hardware and software problems pertaining to Lan. recommends and schedules repairs. provides end users support for all Lan- based applications. installs and configures workstations. may require an associates degree in a related area and at least 5 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. Typically reports to a project leader or manager. a wide degree of creativity and latitude is expected. PC Maintenance Technician I maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. documents, maintains, upgrades or replaces hardware and software systems. supports and maintains user account information including rights, security and systems groups. may require an associates degree or its equivalent and 0-3 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager. PC Maintenance Technician II maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. documents, maintains, upgrades or replaces hardware and software systems. supports and maintains user account information including rights, security and systems groups. may require an associates degree or its equivalent and 2-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and
accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager. a certain degree of creativity and latitude is required. PC Maintenance Technician III maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. documents, maintains, upgrades or replaces hardware and software systems. supports and maintains user account information including rights, security and systems groups. may require an associates degree or its equivalent. requires at least 4 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. Typically reports to a project leader or manager. a wide degree of creativity and latitude is expected. Sales Engineer I generates new business and ensures growth of existing accounts. assesses potential application of company products or services and offers solutions that meet customer needs. researches and presents reports showing potential customers the cost benefit of purchasing company products or services. provides technical training to clients and communicates customer feedback for future product developments. uses technical knowledge of product offerings to support and build sales. requires a bachelors degree in area of specialty and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager. Sales Engineer II generates new business and ensures growth of existing accounts. assesses potential application of company products or services and offers solutions that meet customer needs. researches and presents reports showing potential customers the cost benefit of purchasing company products or services. provides technical training to clients and communicates customer feedback for future product developments. uses technical knowledge of product offerings to support and build sales. requires a bachelors degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor or manager.
26
Sales Engineer III generates new business and ensures growth of existing accounts. assesses potential application of company products or services and offers solutions that meet customer needs. researches and presents reports showing potential customers the cost benefit of purchasing company products or services. provides technical training to clients and communicates customer feedback for future product developments. uses technical knowledge of product offerings to support and build sales. requires a bachelors degree in area of specialty and 4-6 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Sales Engineer IV generates new business and ensures growth of existing accounts. assesses potential application of company products or services and offers solutions that meet customer needs. researches and presents reports showing potential customers the cost benefit of purchasing company products or services. provides technical training to clients and communicates customer feedback for future product developments. uses technical knowledge of product offerings to support and build sales. requires a bachelors degree in area of specialty and 6-8 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Sales Engineer V generates new business and ensures growth of existing accounts. assesses potential application of company products or services and offers solutions that meet customer needs. researches and presents reports showing potential customers the cost benefit of purchasing company products or services. provides technical training to clients and communicates customer feedback for future product developments. uses technical knowledge of product offerings to support and build sales. requires a bachelors degree in area of specialty and 8-10 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may provide consultation on complex projects and is considered to be the top level contributor/specialist. Typically reports to a manager or head of a unit/ department.
Technical Recruiter screens, interviews, and recommends prospective employees for employment in entry-level and experienced technical positions. Works with search firms or other placement agencies, and determines optimum recruitment method to develop and maintain a highly qualified candidate pool. may require a bachelors degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is expected. Typically reports to a supervisor or manager. Technical Sales Support Specialist I provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. may require a bachelors degree in area of specialty and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager. Technical Sales Support Specialist II provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. may require a bachelors degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor or manager. Technical Sales Support Specialist III provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. may require a bachelors degree and 5-8 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager. Technical Sales Support Specialist IV provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. may require a bachelors degree and at least 8 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager.
27
Technical Support Analyst I reviews, analyzes, and evaluates information technology systems operations. determines user needs and requirements and recommends ways to improve systems. serves as primary point of contact between users and engineering/development staff. may require an associates degree in a related area and 0-3 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager. Technical Support Analyst II reviews, analyzes, and evaluates information technology systems operations. determines user needs and requirements and recommends ways to improve systems. serves as primary point of contact between users and engineering/development staff. may require an associates degree in a related area and 2-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager. a certain degree of creativity and latitude is required. Technical Support Analyst III reviews, analyzes, and evaluates information technology systems operations. determines user needs and requirements and recommends ways to improve systems. serves as primary point of contact between users and engineering/development staff. may require a bachelors degree in a related area and at least 5 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. may report directly to a project lead or manager. a wide degree of creativity and latitude is expected.
under general supervision. a certain degree of creativity and latitude is required. Typically reports to a manager or head of a unit/department. CRM Application Architect responsible for the Customer relationship management (Crm) architectural system design. designs, develops, and constructs Crm application systems and consults with clients to refine application needs. requires a bachelors degree in area of specialty and at least 7 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/ department. CRM Integration Specialist responsible for Customer relationship management (Crm) system integration. ensures all functions of Crm system effectively work with all other applications and operating systems. requires a bachelors degree in area of specialty and at least 7 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. CRM Program Director manages the Customer relationship management (Crm) enterprise initiative. reviews Crm project proposals to determine costs, timeline, funding, staffing requirements and goals. requires a bachelors degree in area of specialty and at least 10 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to top management. ERP Administrator responsible for ensuring the reliable performance of erp systems. participates in projects to implement, test and design erp systems and applications. resolves erp related hardware, software and system problems. monitors and maintains erp systems security. installs new software releases and system upgrades, and evaluates and installs patches. may require a bachelors degree in a related area and 3-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a manager or head of a unit/department.
enterprise systems analysis and integration

CRM Application Administrator administers the Customer relationship management (Crm) applications. responsible for maintaining the Crm systems support and updating function. monitors end-user usage of systems and performs daily administrative tasks. requires a bachelors degree in area of specialty and at least 6 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Works
28
ERP Analyst I assists with the development and maintenance of the enterprise resource planning (erp) program. Customizes and configures workflow to allow the integration of client/server applications. Tests erp layout to ensure the system is meeting corporate needs. may require a bachelors degree in area of specialty and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager. ERP Analyst II assists with the development and maintenance of the enterprise resource planning (erp) program. Customizes and configures workflow to allow the integration of client/server applications. Tests erp layout to ensure the system is meeting corporate needs. may require a bachelors degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor or manager. ERP Analyst III assists with the development and maintenance of the enterprise resource planning (erp) program. Customizes and configures workflow to allow the integration of client/server applications. Tests erp layout to ensure the system is meeting corporate needs. may require a bachelors degree in area of specialty and 4-6 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager. ERP Programmer I reviews, analyzes, and modifies the programming systems including encoding, testing, and debugging to support an organizations enterprise resource planning (erp) applications. ensures that software can be completely integrated into the erp system. designs new modules to improve system efficiency. may require a bachelors degree in area of specialty and 0-2 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager.
ERP Programmer II reviews, analyzes, and modifies the programming systems including encoding, testing, and debugging to support an organizations enterprise resource planning (erp) applications. ensures that software can be completely integrated into the erp system. designs new modules to improve system efficiency. may require a bachelors degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager. ERP Programmer III reviews, analyzes, and modifies the programming systems including encoding, testing, and debugging to support an organizations enterprise resource planning (erp) applications. ensures that software can be completely integrated into the erp system. designs new modules to improve system efficiency. requires a bachelors degree in area of specialty and 4-6 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager. ERP Project Manager develops, plans, and implements the enterprise resource planning (erp) system. sets deadlines, assigns responsibilities, and monitors progress for the erp system. evaluates and recommends changes to current and future erp system requirements to meet organizational needs. requires a bachelors degree in area of specialty and at least 8 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs a group of erp analysts. a wide degree of creativity and latitude is expected. Typically reports to top management. Operating Systems Programmer I reviews, analyzes, develops, installs, and modifies computer operating systems. analyzes and resolves problems associated with operating systems. detects, diagnoses, and reports related problems. may require an associates degree or its equivalent and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager.
29
Operating Systems Programmer II reviews, analyzes, develops, installs, and modifies computer operating systems. analyzes and resolves problems associated with operating systems. detects, diagnoses, and reports related problems. may require an associates degree or its equivalent and 2-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager. a certain degree of creativity and latitude is required. Operating Systems Programmer III reviews, analyzes, develops, installs, and modifies computer operating systems. analyzes and resolves problems associated with operating systems. detects, diagnoses, and reports related problems. may require an associates degree or its equivalent and 4-6 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. Typically reports to a project leader or manager. a wide degree of creativity and latitude is expected. Operating Systems Programmer IV reviews, analyzes, develops, installs, and modifies computer operating systems. analyzes and resolves problems associated with operating systems. detects, diagnoses, and reports related problems. requires a bachelors degree in area of specialty and 6-8 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Operating Systems Programmer V reviews, analyzes, develops, installs, and modifies computer operating systems. analyzes and resolves problems associated with operating systems. detects, diagnoses, and reports related problems. requires a bachelors degree in area of specialty and at least 8-10 years of experience in the field or in a related area. demonstrates expertise in a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may provide consultation on complex projects and is considered to be the top level contributor/specialist. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. SAP Basis Consultant provides technical support and leadership on sap Basis systems including establishing standards and requirements, evaluating and directing enhancements, and implementing solutions for performance monitoring,
30
and systems configuration, design and implementation. designs and develops sap architecture requirements and specifications to ensure the system is meeting corporate needs. requires a bachelors degree in area of specialty and at least 7 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. SAP Project Manager manages all activities related to sap implementation projects. ensures that all sap project goals are accomplished according to specifications and business objectives. requires a bachelors degree in area of specialty and at least 7 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to top management. Systems Architect develops and implements policies and procedures to ensure that systems support the organizations business requirements and meet the needs of end users. defines systems requirements based on user/ client needs, cost, and required integration with existing applications, systems, or platforms. defines technical standards and functionality tests. may develop specifications, prototypes, or initial user guides. Typically requires a bachelors degree and at least 7 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a head of a unit/department or top management.
Technical Writing
Documentation Specialist I prepares and/or maintains documentation pertaining to programming, systems operation and user documentation. Translates business specifications into user documentation. plans, writes, and maintains systems and user support documentation efforts, including online help screen. may require an associates degree in a related area and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.
Documentation Specialist II prepares and/or maintains documentation pertaining to programming, systems operation and user documentation. Translates business specifications into user documentation. plans, writes, and maintains systems and user support documentation efforts, including online help screen. may require an associates degree or its equivalent and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor or manager. Documentation Specialist III prepares and/or maintains documentation pertaining to programming, systems operation and user documentation. Translates business specifications into user documentation. plans, writes, and maintains systems and user support documentation efforts, including online help screen. may require an associates degree in a related area and 4-6 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Editor Web Writes, edits, and proofreads a variety of documents. plans and prepares stories for online dissemination. prepares articles from knowledge of topic and editorial position of publication, supplemented by additional study and research. requires a bachelors degree in a related area and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a supervisor or manager. a certain degree of creativity and latitude is required. Editorial Assistant Web Collects, selects and edits stories for dissemination on a website. reads copy to detect errors in spelling, punctuation and syntax. Verifies facts, dates and statistics using standard reference sources. may require a bachelors degree in a related area with 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a manager.
Editor, Sr. Web Writes, edits, proofreads, and copyedits a variety of documents. plans and prepares stories for dissemination on a website. requires a bachelors degree in a related area with at least 4 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may direct and lead the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Instructional Technology Specialist responsible for assisting faculty members in the design, development and modification of instructional programs. helps faculty employ the use of instructional technology and serves as the technology expert. requires a bachelors degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager. Technical Trainer participates in, and conducts technical training programs. determines training objectives. Writes training programs, including outline, text, handouts, and tests, and designs laboratory exercises. Lectures class on safety, installation, programming, maintenance, and repair of software, machinery, and equipment, following outline, handouts and texts. administers written and practical exams and writes performance reports to evaluate trainees performance. requires a bachelors degree in a related area and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a manager. Technical Trainer, Sr. participates in, and conducts technical training programs. determines training objectives. Writes training programs, including outlines, text, handouts, tests, and designs laboratory exercises. Lectures class on safety, installation, programming, maintenance, and repair of software, machinery, and equipment, following outline, handouts and texts. administers written and practical exams and writes performance reports to evaluate trainees performance. requires a bachelors degree and at least 4 years of technical experience. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. may report directly to an executive or head of a unit/department.
31
Technical Writer I Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. may be responsible for coordinating the display of graphics and the production of the document. may require a bachelors degree in a related area and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. primary job functions do not typically require exercising independent judgment. Works under immediate supervision; typically reports to a supervisor or manager. Technical Writer II Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. may be responsible for coordinating the display of graphics and the production of the document. may require a bachelors degree in a related area and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a supervisor or manager. a certain degree of creativity and latitude is required. Technical Writer III Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. may be responsible for coordinating the display of graphics and the production of the document. requires a bachelors degree in a related area and 4-6 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. Typically reports to a manager or head of a unit/ department. a wide degree of creativity and latitude is expected. Technical Writer IV Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. may be responsible for coordinating the display of graphics and the production of the document. requires a bachelors degree in area of specialty and 6-8 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
Technical Writer V Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. may be responsible for coordinating the display of graphics and the production of the document. requires a bachelors degree in area of specialty and 8-10 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/ department.
network design and administration

Enterprise Infrastructure Architect responsible for designing and implementing information systems which will adequately support the enterprise infrastructure of the organization. analyzes system requirements and ensures that systems will offer security and will be effectively integrated with current applications. ensures that all systems are working at optimal levels and offers support to application development department regarding new technologies and system requirements. has thorough knowledge of infrastructure, application programming, and web and software applications. requires a bachelors degree in area of specialty and 6-8 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to top management. Linux Administrator installs, configures, and maintains Linux operating systems. analyzes and resolves problems associated with the operating systems servers, hardware, applications, and software. monitors systems performance and ensures compliance with security standards. may require a bachelors degree in a related area and 3-5 years of experience in the field or in a related area. may also require a Linux certification such as red hat. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a project leader or manager. Mail Server Administrator administers and maintains the organizations email system(s). monitors server performance and mail routing. Creates user accounts and maintains security levels on databases. provides first-level telephone
32
support and troubleshoots issues. monitors existing messaging infrastructure and server usage, ensuring proper working order. may document internal policies or develop training for end-users. requires a bachelors degree and 2-4 years of experience of systems administration and/or client support. may require certification in one or more messaging systems. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a manager. Messaging Engineer Works with the design, development, implementation, and optimization of messaging systems. ensures the consistency and compatibility of all messaging applications. requires a bachelors degree and at least 5 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. a wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager. Network Administrator I Windows sets up, configures, and supports internal and/or external networks. develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan. recommends upgrades, patches, and new applications and equipment. provides technical support and guidance to users. may require a bachelors degree in area of specialty and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager. Network Administrator II Windows sets up, configures, and supports internal and/or external networks. develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan. recommends upgrades, patches, and new applications and equipment. provides technical support and guidance to users. may require a bachelors degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor or manager. Network Administrator III Windows sets up, configures, and supports internal and/or external networks. develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates
and maintains a disaster recovery plan. recommends upgrades, patches, and new applications and equipment. provides technical support and guidance to users. may require a bachelors degree in area of specialty and 4-6 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Network Administrator IV Windows sets up, configures, and supports internal and/or external networks. develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan. recommends upgrades, patches, and new applications and equipment. provides technical support and guidance to users. may require a bachelors degree in area of specialty and 6-8 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Network Administrator V Windows sets up, configures, and supports internal and/or external networks. develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan. recommends upgrades, patches, and new applications and equipment. provides technical support and guidance to users. may require a bachelors degree in area of specialty and 8-10 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may provide consultation on complex projects and is considered to be the top level contributor/specialist. Typically reports to a manager or head of a unit/department. Network Control Center Director directs activities of the network control function of the organization. determines quality levels for network transmission and performance and ensures levels are met. requires a bachelors degree in area of specialty and at least 10 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to top management.
33
Network Control Center Manager manages daily activities of the transmission service function on the network. monitors and maintains quality levels for the telecommunications network and resolves problems with transmission quality. requires a bachelors degree in area of specialty and at least 7 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a head of unit/department. Network Control Technician I monitors and maintains the companys network systems. Troubleshoots network systems when necessary and makes improvements to the network. may require an associates degree in a related area and 0-3 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a manager. Network Control Technician II monitors and maintains the companys network systems. Troubleshoots network systems when necessary and makes improvements to the network. may require an associates degree in a related area and 2-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a manager. a certain degree of creativity and latitude is required. Network Engineer I assists in the development and maintenance of network communications. uses knowledge of Lan/Wan systems to help design and install internal and external networks. Tests and evaluates network systems to eliminate problems and make improvements. requires a bachelors degree in area of specialty and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor. Network Engineer II assists in the development and maintenance of network communications. uses knowledge of Lan/Wan systems to help design and install internal and external networks. Tests and evaluates network systems to eliminate problems and make improvements. requires a bachelors degree in area of specialty and 2-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular
34
field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor. Network Engineer III assists in the development and maintenance of network communications. uses knowledge of Lan/Wan systems to help design and install internal and external networks. Tests and evaluates network systems to eliminate problems and make improvements. requires a bachelors degree and at least 5 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager. Storage Management Specialist designs, plans, and implements storage systems and procedures. maintains efficient and reliable backup and recovery procedures. Troubleshoots and supports the organizations storage systems. Creates and reviews reports on storage usage. experienced with operating systems and storage area networks (san) and backup solutions. requires a bachelors degree in area of specialty and at least 5 years of experience in the field or in a related area. demonstrates expertise in a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Systems Administrator installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems. performs system backups and recovery. maintains data files and monitors system configuration to ensure data integrity. may require a bachelors degree in a related area with at least 2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager. Systems Administrator, Sr. installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems. performs system backups and recovery. maintains data files and monitors system configuration to ensure data integrity. may require a bachelors degree in a related area and 3-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs
a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a project leader or manager. Telecommunications Analyst I reviews, analyzes, evaluates and maintains an organizations telecommunications system. designs, develops, and tests telecommunications software solutions. provides customer training of the telecommunications features and functionality. may require an associates degree or its equivalent and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Telecommunications Analyst II reviews, analyzes, evaluates and maintains an organizations telecommunications system. designs, develops, and tests telecommunications software solutions. provides customer training of the telecommunications features and functionality. may require an associates degree or its equivalent and 2-4 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. a wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager. Telecommunications Analyst III reviews, analyzes, evaluates and maintains an organizations telecommunications system. designs, develops, and tests telecommunications software solutions. provides customer training of the telecommunications features and functionality. may require a bachelors degree in area of specialty and 4-6 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager. Telecommunications Analyst IV reviews, analyzes, evaluates and maintains an organizations telecommunications system. designs, develops, and tests telecommunications software solutions. provides customer training of the telecommunications features and functionality. may require a bachelors degree in area of specialty and 6-8 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
Telecommunications Analyst V reviews, analyzes, evaluates and maintains an organizations telecommunications system. designs, develops, and tests telecommunications software solutions. provides customer training of the telecommunications features and functionality. may require a bachelors degree in area of specialty and 8-10 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may provide consultation on complex projects and is considered to be the top level contributor/specialist. Typically reports to a manager or head of a unit/ department. Telecommunications Technician I installs, troubleshoots, repairs and maintains telecommunications equipment. provides reports, completes requests for new service, and determines methodology for installing telephone service. determines appropriateness of moderate equipment changes or modifications including call switches, test trunks and test links, and installs communication circuits. may require an associates degree or its equivalent and 0-3 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager. Telecommunications Technician II installs, troubleshoots, repairs and maintains telecommunications equipment. provides reports, completes requests for new service, and determines methodology for installing telephone service. determines appropriateness of moderate equipment changes or modifications including call switches, test trunks and test links, and installs communication circuits. may require an associates degree or its equivalent and 2-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a project leader or manager. Telecommunications Technician III installs, troubleshoots, repairs and maintains telecommunications equipment. provides reports, completes requests for new service, and determines methodology for installing telephone service. determines appropriateness of moderate equipment changes or modifications including call switches, test trunks and test links, and installs communication circuits. may require an associates degree or its
35
equivalent and at least 5 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a project leader or manager. UNIX Administrator installs, configures, and maintains uniX operating systems. analyzes and resolves problems associated with the operating systems servers, hardware, applications, and software. detects, diagnoses, and reports uniX related problems on servers. may require a bachelors degree in a related area and 2-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor or manager.
Content Engineer III develops and designs interface, front pages, and the tools to navigate a website. performs unit testing at the page level. sets code standards and leads code reviews. reviews specifications and provides time estimates on the development of projects and features. prioritizes projects and deliverables. requires a bachelors degree in a related area and at least 5 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may direct and lead the work of others. Typically reports to a manager or head of a unit/department. a wide degree of creativity and latitude is expected. Content Manager manages all web content and projects related to the website. Writes, edits, and proofreads new content. ensures that all documents meet established content standards and works with developers to assess any technical challenges in displaying the content. requires a bachelors degree in a related area and at least 7 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to top management. Content Specialist assists in the development and implementation of content on websites. may be involved with integrating work of writers and designers to produce a final layout compatible with corporate standards. requires a bachelors degree with 0-2 years of experience. may be expected to have knowledge of hTmL, dhTmL and Javascript programming language. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Designer I produces graphic sketches, designs, and copy layouts for online content. determines size and arrangement of illustrative material and copy, selects style and size of type, and arranges layout based upon available space, knowledge of layout principles, and aesthetic design concepts. may require an associates degree or its equivalent and 2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a manager.
Web development and administration

Content Engineer I develops and designs interface, front pages, and the tools to navigate on the website. performs unit testing at the page level. sets code standards and leads code reviews. reviews specifications and provides time estimates on the development of projects and features. prioritizes projects and deliverables. may require a bachelors degree in a related area and 0-2 years of experience in a related field. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a manager. Content Engineer II develops and designs interface, front pages, and the tools to navigate on the website. performs unit testing at the page level. sets code standards and leads code reviews. reviews specifications and provides time estimates on the development of projects and features. prioritizes projects and deliverables. may require a bachelors degree in a related area and 2-4 years of experience in a related field. Familiar with standard concepts, practices, and procedures within a particular field. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a manager.
36
Designer II produces graphic sketches, designs, and copy layouts for online content. determines size and arrangement of illustrative material and copy, selects style and size of type, and arranges layout based upon available space, knowledge of layout principles, and aesthetic design concepts. may require an associates degree or its equivalent with at least 3 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a manager. a certain degree of creativity and latitude is required. Designer III produces graphic sketches, designs, and copy layouts for online content. determines size and arrangement of illustrative material and copy, selects style and size of type, and arranges layout based upon available space, knowledge of layout principles, and aesthetic design concepts. may require an associates degree or its equivalent and at least 4 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. Typically reports to a manager. a wide degree of creativity and latitude is expected. Graphical User Interface (GUI) Programmer I reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support a graphical user interface for products and programs. gathers requirements, creates specifications and develops code. designs and writes codes to support existing applications. may require a bachelors degree in a related area and 0-3 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field (i.e., C, C++ language programming, Xmotif programming interfaces and gui api packages). relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager. Graphical User Interface (GUI) Programmer II reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support a graphical user interface for products and programs. gathers requirements and creates specifications and develops code. designs and writes codes to support existing application. may require a bachelors degree in a related area and 2-5 years of experience in the field or in a related area. has knowledge of standard concepts, practices, and procedures within a particular field (i.e., C, C++ language programming, Xmotif programming interfaces and gui api packages). relies on limited experience and judgment to plan
and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a project leader or manager. Graphical User Interface (GUI) Programmer III reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support a graphical user interface for products and programs. gathers requirements and creates specifications and develops code. designs and writes codes to support existing application. may require a bachelors degree in a related area and at least 5 years of experience in the field or in a related area. has knowledge of a variety of concepts, practices, and procedures within a particular field (i.e., C, C++ language programming, Xmotif programming interfaces and gui api packages). relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. Typically reports to a project leader or manager. a wide degree of creativity and latitude is expected. Interface Design Director establishes, plans, directs and implements the user interface design. designs and implements common user interface standards, system usability guidelines, design guidelines, gui prototypes, hTmL page design and management, and development methodologies. Works with the product development team to design online user experiences. ensures user experience is formulated to achieve the goals of the online entity. may require an advanced degree with at least 5 years of experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a head of a unit/department. Interface Designer designs html prototypes, visual interfaces and interaction of web-based applications. designs and evaluates visual human interfaces utilizing user-centered design principles. implements the user interface design. Works with the product development team to design online user experiences. ensures user experience is formulated to achieve the goals of the online entity. may require an associates degree with 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a manager. Interface Designer, Sr. designs html prototypes, visual interfaces and interaction of web-based applications. designs and evaluates visual human interfaces utilizing user-centered design principles. implements the user interface design. Works with the product development team to design online user
37
experiences. ensures user experience is formulated to achieve the goals of the online entity. may require a bachelors degree with at least 3 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a manager. a certain degree of creativity and latitude is required. Web Applications Developer responsible for developing, testing, implementing, and maintaining web-based application systems. Troubleshoots system problems and issues and looks for ways to improve the application. may require a bachelors degree in a related area and at least 2-4 years of experience in the field or in a related area. has knowledge of a variety of concepts, practices, and procedures within a particular field (i.e., hTmL, Java, etc.) relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. Typically reports to a manager or head of a unit/department. a wide degree of creativity and latitude is expected. Web Software Developer designs, develops, and implements software packages for websites. Troubleshoots, debugs and implements software code. may require a bachelors degree in a related area and at least 2 years of experience in the field or in a related area. has knowledge of standard concepts, practices, and procedures within a particular field (i.e., sQL, C++, hTmL, Cgi and Javascript). relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude required. Typically reports to a project leader or manager. Web Software Developer, Sr. Consults with clients and other project team members to design, build and manage websites. develops installation programs for websites. may negotiate contracts/agreements with software vendors and other internet companies. may require a bachelors degree in a related area and 3-5 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures (i.e., sQL, C++, hTmL, Cgi and Javascript). relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a project leader or manager. Webmaster develops and maintains the companys portal. performs backups and ensure user accessibility to the site. monitors site traffic and helps scale site capacity to meet traffic demands and performance expectations. improves the portals efficiency and designs the look and feel for the site. may require a bachelors degree and 2-4 years of experience. must have a working knowledge of hTmL, Javascript, and sQL. relies on
38
experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a manager.
management and project management

Business Process Consultant researches and analyzes basic and complex issues surrounding the processes and systems of an organization. makes recommendations surrounding improving processes, efficiency and practices. simulates and tests process improvements. Communicates changes and may provide training to impacted business units. may require an advanced degree and at least 7 years of direct experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to top management. Chief Information Security Officer responsible for determining enterprise information security standards. develops and implements information security standards and procedures. ensures that all information systems are functional and secure. requires a bachelors degree with at least 12 years of experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to top management. Chief Information Technology Officer establishes and directs the strategic long-term goals, policies and procedures for an information technology department. determines an organizations long-term systems needs and any hardware acquisitions needed to accomplish the organizations business objectives. may require an advanced degree in a related area with at least 10 years of experience in the information technology field. demonstrates expertise in a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a Ceo or Coo. Data Center Director directs and optimizes all the operation of servers, networks, and systems. provides timely, accurate, and consistent technical infrastructure service and presentation to internal and external clients. Coordinates with other teams to identify and implement new systems to support business function at effective cost. requires
a bachelors degree in area of specialty and at least 10 years of experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is required. Typically reports to top management. Information Technology Director establishes, plans, and administers the overall policies and goals for the information technology department. analyzes the needs of different departments and determines ways to meet business objectives by modifying existing or developing new information processing systems. requires a bachelors degree in a related area with at least 8 years of experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a Cio. Information Technology Manager manages the information technology department. implements and maintains policies and goals that support the organizations iT needs. ensures proper functioning of the information processing system and oversees necessary upgrades. helps business operations groups utilize information systems to improve their efficiency. ensures computer equipment, hardware, and software are updated to meet organizational needs. requires a bachelors degree and at least 5 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to top management. IT Project Coordinator Coordinates all iT projects and ensures company resources are utilized appropriately. Compiles project status reports, coordinates project schedules, manages project meetings, and identifies and resolves technical problems. identifies and analyzes systems requirements and defines project scope, requirements, and deliverables. Coordinates project activities and ensures all project phases are documented appropriately. requires a bachelors degree and at least 5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. a degree of creativity and latitude is required. Typically reports to a supervisor or manager. IT Project Manager I responsible for the coordination and completion of projects within the information technology department. oversees all aspects of projects. sets deadlines,
assigns responsibilities, and monitors and summarizes progress of project. Builds and maintains working relationships with team members, vendors, and other departments involved in the projects. prepares reports for upper management regarding status of project. may require a bachelors degree and 2-4 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. IT Project Manager II responsible for the coordination and completion of projects within the information technology department. oversees all aspects of projects. sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Builds and maintains working relationships with team members, vendors, and other departments involved in the projects. prepares reports for upper management regarding status of project. may require a bachelors degree and 4-6 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. IT Project Manager III responsible for the coordination and completion of projects within the information technology department. oversees all aspects of projects. sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Builds and maintains working relationships with team members, vendors, and other departments involved in the projects. prepares reports for upper management regarding status of project. may require a bachelors degree and at least 7 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. IT Quality Assurance Director responsible for planning and directing quality assurance policies, programs and initiatives. develops and tracks operational metrics for the quality assurance function. directs the design and implementation of iT services. requires a bachelors degree with at least 15 years of experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to top management.
39
IT Quality Assurance Manager defines and implements iT quality assurance practices and procedures. manages a group of quality assurance analysts who test, evaluate, and validate iT initiatives and identify issues in software or services. analyzes discrepancies in service or performance and makes recommendations for product or service updates. requires a bachelors degree with at least 7 years of experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to head of a unit/department. Project Engineering Manager plans and directs all specialized engineers working on specific projects. manages the development, implementation, and evaluation of complex designs. oversees product construction and testing in order to ensure completion of projects as efficiently and effectively as possible. requires a bachelors degree in area of specialty and at least 7 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a head of a unit/department. Project Lead Application Systems and Programming designs, plans, and coordinates application systems and programming work teams. provides technical support to project team members. handles complex application features and technical designs. designs and implements the components required for complex application features. requires a bachelors degree in a related area with at least 7 years of experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Vice President of IT responsible for the assessment of information technology applications, determine their applicability, prioritize their importance and successfully oversee the development and implementation to provide optimal business results. This position will be responsible for the technology business management of ecommerce platforms. Building partnerships across the organization, especially in information Technology, will be critical for this pivotal role. prior experience successfully managing web programs and close iT partnership is essential.
security
Data Security Analyst maintains systems to protect data from unauthorized users. identifies, reports, and resolves security violations. may require a bachelors degree in area of specialty and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager. Data Security Analyst, Sr. maintains systems to protect data from unauthorized users. identifies, reports, and resolves security violations. may require a bachelors degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor or manager. Data Security Manager manages and guides the maintenance of systems to protect data from unauthorized users. develops and administers policies and procedures for identifying, reporting, and resolving security violations. may require a bachelors degree in area of specialty and at least 7 years of experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a head of a unit/department. Data Security Supervisor supervises professionals in the maintenance of systems to protect data from unauthorized users. identifies, reports, and resolves security violations. may require a bachelors degree in area of specialty and at least 4 years of experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. IS Security Manager responsible for developing and managing information systems security, including disaster recovery, database protection and software development. manages iT security analysts to ensure that all applications are functional and secure. requires a bachelors degree with at least 6-8 years of experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience
40
and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to top management. Security Administrator Troubleshoots network access problems and implements network security policies and procedures. ensures network (Lan/Wan, telecommunications, and voice) security access and protects against unauthorized access, modification, or destruction. requires a bachelors degree with at least 5 years of experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager. Systems/Application Security Analyst analyzes information security systems and applications and recommends and develops security measures to protect information against unauthorized modification or loss. requires a bachelors degree with at least 5 years of experience in the field. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
a related area. Familiar with relational databases and client-server concepts. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager. a certain degree of creativity and latitude is required. Applications Systems Analyst III reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organizations application systems. Consults with users to identify current operating procedures and to clarify program objectives. may be expected to write documentation to describe program development, logic, coding, and corrections. Writes manuals for users to describe installation and operating procedures. requires a bachelors degree in a related area and at least 5 years of experience in the field or in a related area. must have a working knowledge of relational databases and client-server concepts. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. Typically reports to a project leader or manager. a wide degree of creativity and latitude is expected. Applications Systems Analyst IV reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organizations application systems. Consults with users to identify current operating procedures and to clarify program objectives. requires a bachelors degree in area of specialty and 6-8 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Applications Systems Analyst V reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organizations application systems. Consults with users to identify current operating procedures and to clarify program objectives. requires a bachelors degree in area of specialty and at least 8 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may provide consultation on complex projects and is considered to be the top level contributor/specialist. Typically reports to a manager or head of a unit/department. Business Data Analyst I interprets results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining. designs, develops, implements and maintains business solutions. Works
analyst
Applications Systems Analyst I reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organizations application systems. Consults with users to identify current operating procedures and to clarify program objectives. may require a bachelors degree in a related area and 0-3 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager. Applications Systems Analyst II reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organizations application systems. Consults with users to identify current operating procedures and to clarify program objectives. may be expected to write documentation to describe program development, logic, coding, and corrections. Writes manual for users to describe installation and operating procedures. may require a bachelors degree in a related area and 2-5 years of experience in the field or in
41
directly with clients and project and business leaders to identify analytical requirements. requires a bachelors degree in area of specialty and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor. Business Data Analyst II interprets results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining. designs, develops, implements and maintains business solutions. Works directly with clients and project and business leaders to identify analytical requirements. requires a bachelors degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor or manager. Business Data Analyst III interprets results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining independently. designs, develops, implements and maintains business solutions. Works with main clients and project and business leaders to identify analytical requirements. provides tutorship to junior analysts. requires a bachelors degree in area of specialty and 4-6 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Business Systems Analyst I reviews, analyzes, and evaluates business systems and user needs. documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. may require an associates degree in a related area and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a manager. Business Systems Analyst II reviews, analyzes, and evaluates business systems and user needs. documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. may require an associates degree in a related area and 2-4 years of experience
42
in the field or in a related area. Familiar with relational database concepts, and client-server concepts. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a manager. Business Systems Analyst III reviews, analyzes, and evaluates business systems and user needs. documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. may require a bachelors degree in a related area and 4-6 years of experience in the field or in a related area. Familiar with relational database concepts, and client-server concepts. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager. Business Systems Analyst IV reviews, analyzes, and evaluates business systems and user needs. documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. requires a bachelors degree in area of specialty and 6-8 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Business Systems Analyst V reviews, analyzes, and evaluates business systems and user needs. documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. requires a bachelors degree in area of specialty and at least 8-10 years of experience in the field or in a related area. demonstrates expertise in a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may provide consultation on complex projects and is considered to be the top level contributor/specialist. a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Change Management Specialist enables organization to achieve greater flexibility and attain competitive advantages by leveraging its human capital. Conducts needs analysis and resource allocation studies to determine most effective use of human capital resources. makes recommendations to top management based on research. requires a masters degree in area of specialty and 7 years of experience in the field or in a related area. demonstrates expertise in a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. may provide consultation on complex projects and is
considered to be the top level contributor/specialist. a wide degree of creativity and latitude is expected. Typically reports to top management. Information Technology Auditor I audits information systems, platforms, and operating procedures in accordance with established corporate standards for efficiency, accuracy and security. evaluates iT infrastructure in terms of risk to the organization and establishes controls to mitigate loss. determines and recommends improvements in current risk management controls and implementation of system changes or upgrades. may require a bachelors degree and 0-2 years of experience in the field or in a related area. has knowledge of commonly used concepts, practices, and procedures within a particular field. relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Information Technology Auditor II audits information systems, platforms, and operating procedures in accordance with established corporate standards for efficiency, accuracy and security. evaluates iT infrastructure in terms of risk to the organization and establishes controls to mitigate loss. determines and recommends improvements in current risk management controls and implementation of system changes or upgrades. may require a bachelors degree and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. relies on limited experience and judgment to plan and accomplish goals. performs a variety of tasks. Works under general supervision. a certain degree of creativity and latitude is required. Typically reports to a supervisor or manager.
Information Technology Auditor III audits information systems, platforms, and operating procedures in accordance with established corporate standards for efficiency, accuracy and security. evaluates iT infrastructure in terms of risk to the organization and establishes controls to mitigate loss. determines and recommends improvements in current risk management controls and implementation of system changes or upgrades. requires a bachelors degree and 4-6 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on experience and judgment to plan and accomplish goals. performs a variety of complicated tasks. may lead and direct the work of others. a wide degree of creativity and latitude is expected. may report to an executive or a manager. Information Technology Auditor IV audits information systems, platforms, and operating procedures in accordance with established corporate standards for efficiency, accuracy and security. evaluates iT infrastructure in terms of risk to the organization and establishes controls to mitigate loss. determines and recommends improvements in current risk management controls and implementation of system changes or upgrades. requires a bachelors degree in area of specialty and 6-8 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. relies on extensive experience and judgment to plan and accomplish goals. performs a variety of tasks. Leads and directs the work of others. a wide degree of creativity and latitude is expected. Typically reports to a manager.
43
2011 SALARY GUIDE
Modis locations
Arizona phoenix . . . . . . . . . . . . . . . . . . . . . . 602-749-9800 California san Jose . . . . . . . . . . . . . . . . . . . . . . rancho Cordova . . . . . . . . . . . . . . . san Francisco . . . . . . . . . . . . . . . . . Burbank . . . . . . . . . . . . . . . . . . . . . . Walnut Creek. . . . . . . . . . . . . . . . . . el segundo . . . . . . . . . . . . . . . . . . . san diego . . . . . . . . . . . . . . . . . . . . 408-367-2560 916-448-2500 415-896-5566 818-546-2848 925-328-1905 310-414-3300 858-410-1098
North Carolina Charlotte . . . . . . . . . . . . . . . . . . . . . 704-334-8303 Cary . . . . . . . . . . . . . . . . . . . . . . . . . . 919-674-2120 raleigh . . . . . . . . . . . . . . . . . . . . . . . 919-859-5550 Nebraska omaha . . . . . . . . . . . . . . . . . . . . . . . 402-333-1700 New Jersey piscataway . . . . . . . . . . . . . . . . . . . 732-562-0100 New York new york City 1 . . . . . . . . . . . . . . . new york City 2 . . . . . . . . . . . . . . . rochester . . . . . . . . . . . . . . . . . . . . syracuse. . . . . . . . . . . . . . . . . . . . . . 212-398-4100 212-661-8235 585-760-2210 315-422-2480
Colorado greenwood Village . . . . . . . . . . . . 303-796-7500 Connecticut Wethersfield . . . . . . . . . . . . . . . . . . 860-713-2345 Florida orlando. . . . . . . . . . . . . . . . . . . . . . . Ft. Lauderdale. . . . . . . . . . . . . . . . . Jacksonville . . . . . . . . . . . . . . . . . . . Tampa . . . . . . . . . . . . . . . . . . . . . . . . 407-541-8000 954-759-0070 904-360-2300 813-634-3960
Ohio independence. . . . . . . . . . . . . . . . . 216-447-1909 Worthington . . . . . . . . . . . . . . . . . . 614-781-6070 Cincinnati . . . . . . . . . . . . . . . . . . . . . 513-891-4222 Pennsylvania plymouth meeting. . . . . . . . . . . . . Canonsburg . . . . . . . . . . . . . . . . . . . media . . . . . . . . . . . . . . . . . . . . . . . . mechanicsburg . . . . . . . . . . . . . . . . 610-832-2200 724-745-4900 610-548-2700 717-790-0729
Georgia atlanta . . . . . . . . . . . . . . . . . . . . . . . 770-225-3060 Iowa West des moines . . . . . . . . . . . . . . 515-327-7545 Illinois Chicago. . . . . . . . . . . . . . . . . . . . . . . 312-873-8700 Kansas overland park . . . . . . . . . . . . . . . . . 913-345-2228 Kentucky Louisville . . . . . . . . . . . . . . . . . . . . . 502-339-9007 Massachusetts Burlington . . . . . . . . . . . . . . . . . . . . 781-272-3332 Maryland Townson. . . . . . . . . . . . . . . . . . . . . . 410-828-0788 Laurel . . . . . . . . . . . . . . . . . . . . . . . . 301-369-0040 Michigan southfield 1 . . . . . . . . . . . . . . . . . . 248-350-3443 southfield 2 . . . . . . . . . . . . . . . . . . 248-357-4200 Minnesota minneapolis. . . . . . . . . . . . . . . . . . . 612-234-8730 Bloomington . . . . . . . . . . . . . . . . . . 952-893-6650 Missouri st. Louis . . . . . . . . . . . . . . . . . . . . . . 314-997-5728
South Carolina Columbia . . . . . . . . . . . . . . . . . . . . . 803-227-3010 Tennessee Chattanooga . . . . . . . . . . . . . . . . . . 423-756-9479 Texas dallas . . . . . . . . . . . . . . . . . . . . . . . . houston 1 . . . . . . . . . . . . . . . . . . . . houston 2 . . . . . . . . . . . . . . . . . . . . austin . . . . . . . . . . . . . . . . . . . . . . . . san antonio. . . . . . . . . . . . . . . . . . . Fort Worth . . . . . . . . . . . . . . . . . . . . 972-712-6010 713-880-0232 713-869-7272 512-263-9065 210-301-1451 817-302-4977
Virginia richmond. . . . . . . . . . . . . . . . . . . . . 804-290-5200 Vienna . . . . . . . . . . . . . . . . . . . . . . . 703-734-7057 Washington seattle . . . . . . . . . . . . . . . . . . . . . . . 206-269-2400 Wisconsin milwaukee . . . . . . . . . . . . . . . . . . . . 414-607-6861
44
modis.Com/iTreCruiTmenT I 1-877-modis iT
46

2011 Modis Salary Guide

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

2011 Modis Salary Guide

Uploaded by

Copyright:

Available Formats

2011 saLary guide For iT proFessionaLs

The FuTure oF iT deparTmenTs

2011 saLary guide

Fast Forward: The Future of iT departments by Jennifer LeClaire

understanding the data in this guide

u.s. national salary data

FasT ForWard: The FuTure oF iT deparTmenTs

Jennifer LeClaire is a veteran technology reporter and Fortune 50 copywriter.

WEVE COME A LONG WAY IN A SHORT TIME

2011 SALARY GUIDE

2011 SALARY GUIDE

2011 SALARY GUIDE _u.s. naTionaL saLary daTa

Understanding the data in this guide

2011 SALARY GUIDE _u.s. naTionaL saLary daTa

U.S. national salary data

AVERAGE BASE SALARY BY COMPANY SIZE

TOTAL CASH COMPENSATION

2011 SALARY GUIDE _u.s. naTionaL saLary daTa

Database Development, Administration and BI

TOTAL CASH COMPENSATION

143,200 88,800 119,600 117,100

107,700 66,900 87,900 96,300

168,600 115,900 100,200 126,000 71,200 91,900

126,700 100,000 149,100 117,800

137,700 112,000 152,300 121,300 172,400 129,500 113,200 95,100

163,100 129,100 226,900 152,700 113,200 99,100

135,400 112,200 109,200 110,900 85,400 93,100

154,200 122,700 114,500 119,700 87,600 97,400

122,500 103,000 141,800 87,800 108,400 117,800 62,200 91,000

132,000 110,800 85,000 101,600 115,600 60,300 86,800 97,600

TOTAL CASH COMPENSATION

70,500 102,500 49,400 62,900 79,200 85,900 106,400 89,800 51,200

72,700 105,500 51,300 65,400 82,500 89,100 110,600 92,600 53,700

78,500 114,500 54,300 69,300 87,400 94,500 117,300 104,000 59,400

56,800 90,500 37,700 52,300 65,300 76,400 93,700 78,700 44,000

57,500 92,400 38,400 52,900 65,800 77,300 96,400 81,100 44,000

135,100 113,500 110,400 70,600 98,300 55,900

152,100 121,700 128,600 106,200 71,600 56,700

2011 SALARY GUIDE _u.s. naTionaL saLary daTa

TOTAL CASH COMPENSATION

124,800 103,400 109,900 93,300

131,700 108,400 118,900 99,900

2011 SALARY GUIDE _u.s. naTionaL saLary daTa

TOTAL CASH COMPENSATION

128,600 103,600 160,300 84,100 127,500 67,500

132,400 113,400 79,200 64,300

2011 SALARY GUIDE _u.s. naTionaL saLary daTa

TOTAL CASH COMPENSATION

48,800 60,500 76,300 92,400 49,800 61,000 76,200

50,900 63,000 79,400 96,200 50,200 61,600 77,600

53,600 66,500 83,700 101,400 51,700 64,000 79,400

37,500 46,800 59,700 73,800 37,300 46,500 60,100

65,200 80,900 99,800 124,900 63,300 79,300 100,600

51,900 64,400 81,000 98,200 50,800 62,800 78,400

40,000 47,400 62,000 77,900 38,400 47,600 61,700

67,300 86,900 109,600

54,000 67,900 86,700

137,300 106,800 65,200 83,100 106,200 52,500 65,000 82,400

Enterprise Systems Analysis and Integration

TOTAL CASH COMPENSATION

137,000 103,700 96,800 114,300 68,100 77,000

123,600 105,200 121,700 104,100 113,300 91,600

133,000 111,700 125,500 114,000 132,500 105,200 143,300 113,700