ACKNOWLEDGEMENT

This project has enlightened me on the practical aspects and the operational methodologies apart from the theoretical knowledge that I gained about training on soft skills with special emphasis on BPO Sector.

I am deeply indebted to Mr. Shyam Raja Edida, Managing Director, who has given me this unique opportunity to work with the organization. My project guide, Ms. Sujatha Ramakrishna, HR Director, in spite of her busy office schedule, has helped me in every possible way and this project could not have been completed without her help.

I would like to thank Ms. Kalyani HR Executive, for having discussion sessions and for the support she gave me in this project by explaining the operational procedures and clearing our doubts.

I am thankful to my faculty guide, Ms. Sujatha Suresh, who extended all the help and guided me in the best possible manner. This internship project wouldnt have been possible without her help. I extend my special thanks to Mr. Siva Prasad and Mr. Kalyan Srinivas who nominated me for this project at Perfect Manpower Consultants.

I take this opportunity to thank my Principal Mr G Anantram and Placement coordinators for believing in me and providing me with such an opportunity, which will help in enlightening my career in my area of interest.

Last

but

not

the

least

my

parents,

friends and

well-

wishers, without whose support this report could not have found its right place and direction.

I would like to thank once again to each one and all involved in this project from the core of heart and hope my project finds favorable in the minds of everyone and helps me in guiding my career.

LIST OF TABLES
Table No Table 1 Analysis Composition of applications based on academic ii Page No 34

Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 Table 9 Table 10 Table 11 Table 12 Table 13 Table 14 Table 15 Table 16

qualification Classification of applications based on background Realisation on the importance of training on Soft Skills after the session Need to change habits Most important aspect that needs a change Other aspects that could be included in the program Self Worth of candidates Confidence to attend interviews Rating of the program Rating of the interactive session Rating of the audio-visual presentation Coverage of the trends in the market Suggest this program to your friends Willingness to attend similar programs by the same trainer more elaborately in future Trainers attributes Ratings for the trainer

35 36 37 38 39 40 41 42 43 44 45 46 47 48 49

LIST OF ILLUSTRATIONS
Illustration Analysis No Illustration 1 Composition of applications based on academic qualification iii Page No 34

Illustration 2 Classification of applications based on background Illustration 3 Realisation on the importance of training on Soft Skills after the session Illustration 4 Need to change habits Illustration 5 Most important aspect that needs a change Illustration 6 Other aspects that could be included in the program Illustration 7 Self Worth of candidates Illustration 8 Confidence to attend interviews Illustration 9 Rating of the program Illustration 10 Illustration 11 Illustration 12 Illustration 13 Illustration 14 Illustration 15 Illustration 16 Rating of the interactive session Rating of the audio-visual presentation Coverage of the trends in the market Suggest this program to your friends Willingness to attend similar programs by the same trainer more elaborately in future Trainers attributes Ratings for the trainer

35 36 37 38 39 40 41 42 43 44 45 46 47 48 49

SUMMARY
Do not believe in what you see and what you see might not be true as you thought -Buddhist Philosophy

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In the profession like BPO, the candidate should be perfect in their listening skills wherein he/ she needs to deal with the customers over the phone, there is no face-to-face

communication. For this the person who is engaged in the conversation should convince and satisfy the customer. It is easy to say what is going on in the BPO but when it comes to practicality it is very hard. Because the person on the either sides dont know each other only they know is the voice, which is the only medium of communication. There is lot of criticality involved in it. The person who is in this business he should be perfect in talking and listening, it is communication skill and interpersonal skill. To make the person perfect in this business one should be trained in SOFT SKILLS.

In this training the candidates will be trained on the various aspects like communications, emotion stability, convincing skills and most importantly the people skills, in which the person is taught how to deal with the people. The training process will also include the role-plays; mock interviews

where in the trainee will get the feel of the BPO operations.

The main goal of the project is know the impact of training on soft skills with reference to IT Enabled BPO. With this project I will mainly know about the importance of soft skills, and will come to know about the training needs for a person to work in a BPO.

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