HUMAN RESOURCE

REPORT

ZONG

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SUBJECT:
Human Resource Management

SUBMITTED TO:
MR. MUHAMMAD ABBAS

SUBMITTED BY:
MOEZZA MIR M. HASEEB MIR MEHWISH JAVED

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In the name of Allah, the most beneficent and merciful

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ACKNOWLEDGEMENTS
I would like to acknowledge and thank the following people with the help of whom this project was completed: Our parents Mr. Muhammad Abbas All the group members who worked really hard in Accomplishment of this report

Our Friends those helped and gave their valuable time for crafting this report.

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TABLE OF CONTENTS
INDEX 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 Topic Name Executive Summary Introduction Mission Statement Vision Statement SWOT Analysis Hierarchy Recruitment and Selection Process ZONG Policies on Recruitment and Selection General Conditions for Recruitment Conditions for Selection Practices at ZONG regarding Recruitment and Selection Critical Review on Recruitment and Selection Process Training Training Needs Assessment Policy Developing a Company-Wide Management Training Policy Training Practices at ZONG Types of Training at ZONG Critical Review on Training at ZONG Adoption Towards Organizational Change Performance Appraisal System Policies at ZONG for Performance Appraisal Practices at ZONG for Performance Appraisal Critical Review on Performance Appraisal System Career Planning and Development Critical Review on Career Planning and Development Motivation Motivation by Design Reward System Policies on Reward Systems Practices Regarding Reward Systems at ZONG Critical Review on Reward Systems Health and Safety Measures Recommendations Conclusion Bibliography
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Page# 6 9 10 11 12 13 15

EXECUTIVE SUMMARY
Telecom sector have undergone a radical change in the recent years. Once operating in a non-competitive environment similar to utilities, it is now facing true competition not only from domestic but also from international competitors. In order to keep themselves up-to-date, telecom sector members have improved and strengthened their internal as well as external policies. As a result, they are spending more on advertising and branding concepts and at the same time continuously improving their workforce. A very important factor of skilled workforce in an organization is that it reduces the cost and also helps to maintain an unbreakable and long lasting relationship with the various facets of consumer behavior. Now the companies have realized that by concentrating more on their workforce, they can achieve better efficiency and higher profits. Although HR department has been ignored in Pakistan for many decades, but now it has been proved from the experience of other companies that without applying HR policies, no organization can achieve efficiency and perfect labor force.

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ZONG
Talking about ZONG, it is the first International brand of China Mobile being launched in Pakistan. It is meant to empower and liberate the people of Pakistan in every nook and corner of the country. It will become a part of their hearts, their minds and bring about a change in their lives that every one desired but few thought would be possible. The core essence of ZONG is to allow people to communicate at will without worrying about tariffs, network coverage, capacity issues or congestion. ZONG will be supported by ground breaking communications, trend setting customer service and an unmatched product offering which will redefine rules of the game and establish ZONG as a serious competitor for the number one spot. ZONG offers its customers with entertaining & innovative value added services and empowering them by giving a wide variety of products, services & content to choose from. They are honored to be the revolutionary country introducing this brand with others to follow. And their aim is to make ZONG a success story for others to try and reproduce. With ambitious plans to provide to the fastest growing Pakistani market and to win over the ever demanding Pakistani customer, it will be offering extraordinary coverage, voice and data services as well as a wide range of tariff options to choose from. CMPak's edge comes from the experience and expertise of running the world's largest telecom service and the commitment they make to setting quality and customer relations standards. CMPak is geared to offer neatly packaged VAS products that will benefit the individuals, corporate as well as small businesses. Led by a team of professionals
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from the field of cellular communication, CMPak is determined to make its mark in the Pakistani market and to change the way people communicate. China Mobile Pakistan (ZONG) is a 100% subsidiary of China Mobile. So far CMPak has invested more than US$ 700 million in the telecom sector in Pakistan and an additional US$ 800 million has been invested till the end of year 2008. These largest investments by CMPak act as ambassador of friendship between China and Pakistan. CMPak will invest more investments to enhance its services and bring innovation to sustain its leadership in the Telecom industry of Pakistan. ZONG is having its operative roots in China and Pakistan, so we can regard it as an international telecom company, having its parent company CMCC in China. With the help of globalization, HR management has an advantage of having a bigger pool of workers to be chosen from.

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INTRODUCTION:
Listening to our employees attentively is the responsibility of ZONG HR. Your feedback will be kept in a b s o l u t e c o n f i d e n t i a l l y b y b e i n g s e n t o n l y t o H R O p e r a t i o n a l E x c e l l e n c e T e a m . W e e n s u r e t h e facilitation of the process in the best interest of the Company and the Employees!

Zong Human Resource Department that has the capability of performing functions such as job analysis, recruitment, training and development, performance appraisal, setting compensation policies and providing safety and health to their employees. This report covers all the aspects of the human resource management concepts presently applied in ZONG. On the basis of observation it has been extracted that Human Resource in ZONG is highly motivated due to the perfect conditions provided to them.

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Mission Statement

To be the number one cellular operator in Pakistan

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Vision Statement To deliver the best network services with value added services that is in reach of common person.

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tregths: Backup support

Value-added services Ever-increasing subscribers Ever-increasing coverage area

eaknesses: Late entry into the market

Least count current subscribers Low area coverage (so far)

O
T

pportunities: Covering such areas where others

have not yet reached Quality services to obtain customers loyalty Lower tariffs

hreats: Security threats to towers

Threat of competitor strategies for tariffs and packages.

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HIERARCHY

President

Karachi

Islamabad

Lahore

Marketing

Finance

HR

IT

Sales

Engineering

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STRUCTURE OF HR DEPARTMENT AT ZONG

Chief HRM Officer Director HRM

Senior HR Manager Regional HR Manager

Assistant HR Manager

Team Leader

Team

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RECRUITMENT AND SELECTION PROCESS

Employment planning & forecasting Recruiting: Build a pool of candidates Applicants complete application form Use selection tools; tests to screen-out applicants

Candidate becomes employee

Director or department head interview final candidates to make final choices

ZONG POLICIES SELECTION: Recruitment policy

FOR

RECRUITMENT

AND

Policies for Recruitment and Selection as experienced at ZONG are:

Objectives: The policy is projected to ensure an effective and efficient method of recruitment and selection. It is expected that hiring should be without any discrimination based on race, colour, sex, nationality, ancestry, religion or disability.
(to be continued.)

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