Azim Ahmed

4713 Rosebush Road Mississauga, ON L5M5H4 (647) 618-2946 azim.ahmed7@gmail.com

OBJECTIVE
To obtain a position that will enable me to use my strong organizational skills and ability to work well with people to enhance my customer service and sales skills.

KEY QUALIFICATIONS

Punctual, highly organized, well-organized and teamwork oriented. Able to multitask in a fast paced work place by listening and understanding circumstances based on the situations Recognized by peers as individual with vast knowledge and fast learning abilities Demonstrate profound customer service experience with excellent negotiation skills which allow to determine a satisfactory resolution Actively involved in community and charitable events during leisure time Adapt well in fast passed environment and enjoy creating a comfortable environment Work well with others and demonstrate respectfulness towards peers, authority figures as well as clients Experience in several different systems of Rogers Communication such as SGI, V21 and ICM

EDUCATION
OSSD Diploma John Fraser Secondary School; Mississauga, Ontario Project Management Degree Sheridan College; Ontario Media Arts Certification and AutoCAD Level 1 Certification June 2008 April 2011

WORK EXPERIENCE
Business Service Consultant April 2010 Present Rogers Communications Partnership; Brampton, Ontario Dealing with many satisfied customers and handling difficult escalated customer situations proving to be efficient and maintain great rapport while identifying the benefits of Rogers products and services Created PowerPoints to improve the employees results in performance thus increasing customer satisfaction.

Azim Ahmed
4713 Rosebush Road Mississauga, ON L5M5H4 (647) 618-2946 azim.ahmed7@gmail.com

Assist business clients with wireless inquiries to maintain a professional relationship between Rogers and customers which assists in generate revenue

Customer Service and Loss Prevention May 2006 April 2010 Security Services; Toronto, Ontario Managed inbound and outbound calls to obtain experience dealing with irate individuals and assisting them with emergencies situations Facilitated several on the job trainings for fellow colleagues on security procedures which reduced on the hiring cost for trainers and resulted in more revenue for the company. Established strong leadership skills while attended to clients needs and assisting them to be directed to the correct facilities Customer Service Representative January 2006 - June 2007 Teleperformance Canada; Toronto, Ontario Coached representatives in improving sales and achieving high sales results Resolve customers issues while reviewing and explaining bills Assisting customers choose Rogers over other competitors Promoting Rogers home phone and wireless products to obtain revenue generation

ACCOMPLISHMENTS
Quarterly Award for Customer Satisfaction Rogers Communications Inc. Sales Representative of the Month Teleperformance Canada Oct. 2010 Dec. 2010 March 2007

VOLUNTEER EXPERIENCE
The Music of Passion Livings Arts Center; Mississauga, Ontario Swimming Instructor Meadowvale Community Center March 2011 June 2009 September 2009

REFERENCES

Available Upon Request

Azim Ahmed
4713 Rosebush Road Mississauga, ON L5M5H4 (647) 618-2946 azim.ahmed7@gmail.com