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Dorian Mayhew Rothschild 60 Arthur St.

San Rafael, CA 94901 April 23, 2012 Redwood Bank 123 Main St. Mill Valley, CA 94941 Dear Customer Service: Per our phone conversation on March 20, 2012, this is written notice to refuse a charge from Provincial Retail, of San Leandro, California. On February 14, 2012, my credit card, account number 1111 2222 3333 5678, expiration date 05/2014, was used to purchase 2 pairs Prada shoes for a total amount of $2,500.00. I am refusing the charge because after receiving an advertisement from your credit company on these pairs of Prada shoes, and after purchasing them, their color began to fade within a week thus degrading their appearance. Until the matter is resolved, do not pay the item referenced above. Please contact me if you have any questions or need additional information. I can be contacted by phone at (415) 365-1234 or (415) 554-4477. Thank you for your cooperation in this matter. Sincerely,

Dorian Mayhew Rothschild

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